Zapiet ‑ Pickup + Delivery
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This app has proven to be a life and timesaver. It offer tremendous flex-ability and allows for setting up delivery times (or pickutimes) dates and prices as exactly as it needs to be. Customer service has been very helpfull and responsive. It offers very precise setup of schedules and possibilities, Highly recommend if you need more from your shipping app!
The Zapiet team have been wonderful helping me create what are quite business and product specific solutions for my floral design business. Ronan has been especially amazing.. give this man a raise! I appreciate knowing they are always there to help in a timely manner and continue to follow up until the matter is resolved. I would highly recommend, would have been lost without their help.
Hi Kelly, Thank you so much for your kind words and also for your suggestion, I will be sure to bring this up at our annual review lol :) As always, if there is anything I can assist you with, please do not hesitate to let me know. Have a great day! Kind regards, Ronan
We began using this app to set up store pickups when we re-opened after the lockdown. We had fantastic help setting it up. Since setting up the app, we have adapted and made changes on a number of occasions. Each and every time I have reached out, I have received quick and helpful service. i feel like I have been helped by every member of the Zapiet team at this point and each one of them has been professional and my queries and issues always fixed really quickly. Great App & an even greater customer service team!
Very helpful and very prompt when I had some issues, which is rare to begin with. The app works exactly the way it should!
Hey guys, Thank you so much for your positive feedback, we really appreciate it. If there is anything we can assist you with in the future, please do not hesitate to get in touch, we are always happy to help. Kind regards, Ronan
Jessica helped us to solve an issue with our website and even went as far as letting us know what the issue was when it was not an issue with Zapiet, but rather with Shopify. She was incredibly kind and quick to get back to us.
Hi Alex, It was my pleasure! Thank you for your kind words and for using our Store Pickup + Delivery app. If you have any other question, please do let us know. Cheers, Jessica
I would definitely recommend reaching out to the Zapiet team for any setup support. My point of contact, Charlie, has been super helpful and has answered all my queries. Response time has been speedy making the app installation nice and smooth.
Thank you so much for the wonderful review! It was such a pleasure setting up the store with you on our call and I wish you all the best with the gin! If there is anything else myself or the rest of the team can do to help please let us know anytime. Best wishes, Charlie
This app has gotten better and better, and support has really been amazing (truly helpful and quick). We had some issues starting out, but now I can't imagine what we'd do without this app!
Thank you so much for sharing such a thoughtful review. I’m really glad to hear that things have continued to improve for your store and that our support team have been able to help along the way. It means a lot to know that Zapiet - Pickup + Delivery has become such an essential part of your setup. If you ever run into anything else or need further assistance, please don’t hesitate to reach out. Warm regards, Jessica
I just wanted to say that the support you provided was absolutely excellent. You were very responsive, clear in your explanations, and extremely helpful throughout the whole process. Thanks to you, the issue was resolved quickly and everything is working perfectly again. I really appreciate your professionalism and efficiency. This was truly top-notch support. Thank you again for your help!
Hi, Thank you from the bottom of my heart for such a generous and thoughtful message. Knowing that I was able to make a positive difference in your experience truly means more than I can express. Moments like this are the reason I genuinely enjoy what I do, being able to support, guide, and help bring things back on track when they matter most. Your kindness and appreciation are deeply valued, and I’m grateful you took the time to share them. It was an absolute pleasure assisting you, and I’m always here whenever you need a hand again. Wishing you continued success and smooth sailing ahead Warm Regards, Salaj Jain
Ismail has been super helpful and quick in responding to our inquires about the app and we are excited to launch our site with Zapiet in full force!
Hey Olivia, Thank you so much for your wonderful review, we're really happy to be part of your site launch, it was an absolutely great experience assisting you with your store setup and we stay at your disposal should you need any further help. Thank you, Ismail
Excellent customer support and great app functionality. it is easy to set up and integrate. with other apps and gives you better control over the deliveries and functionalities.
Thanks so much for all the love. We’re happy and proud to be a part of your Orchid store! Wishing you all the best, Sebastian
After a few snafus with their contact form and calendar, I was able to get in touch with this company and they were very helpful. Sebastian walked me through setting up everything my company needed and was very patient. Thank you Sebastian!
Hi there, Thanks so much for your feedback. I absolutely understand your frustration, and I’m sorry for this. We have investigated the reason why we missed your free setup call, as this is highly unusual. Actually, this is our first missed appointment! It appears that our system that automatically synchronizes with our team’s schedule allowed you to book a time that wasn’t actually available. We have already implemented a fix so this issue doesn’t happen again. I am super excited to work with you to get your store set up. I have reached out to you via email, and I will call you during your business hours today. I look forward to speaking with you soon :) Kindest, Sebastian
I love these guys!!!! Stephane is THE BOMB!!!! He literally answered all the stupid, dumb questions I had and held my hand the whole way! Helped me with all the changes that needed to happen with a wonderful demeanor and sweet disposition!
Hi Shawna, Thanks for the awesome review and shoutout! Truly, the pleasure was all mine. Going through your questions and making sure everything worked properly was always the plan, but there's always some a bit more enjoyable about doing so on a live session, especially with such a wonderful person. Any time you need a helping hand, you know what to do! Cheers, Stephane
Fantastic app and fantastic service. Ronan and Sandy are both top notch, without a doubt. Thank you for your excellent customer service!
Hello there, It was great working with you in preparation for the launch of your store! Don't hesitate to let us know how it went! We'll be here if ever you need anything else :) Wishing you a lovely day, Sandy
We've been using this app for a couple of years now, we have a few different aspects to our business & store pick up & delivery has enabled us to segment them into different delivery or pick up options, it's like it was made for us! I find it really easy to use, blocking out dates, choosing specific delivery & pick up windows, etc. Support have been great, they recently did fancy things to our code which will help our business expand into areas we'd been wanting to for ages. Thanks team!
Great and fast support. I absolutely recommend this product. I have a flower shop and this app offers all delivery, pick up and shipping at the same time. it is compatible with a few other apps to determine the delivery by distance and etc.....
Hello there, Thank you for this lovely review ! It was our pleasure to help make sure our application was set up to match your needs :) Have a great day, Sandy
The app is great and the support I received from Ronan was perfect for enabling our Thanksgiving-only products. Very professional service and patience working through some of our challenges.
Hi Rob, Thank you so much for the wonderful review, it was a pleasure working with you. I am delighted to hear that you had a great experience both with our app and with our support team. If there is anything we can assist you with going forward please do not hesitate to reach out, we are always happy to help. Have a great day :) - Ronan
The Zapiet team is really helpful. I wanted to popup a window box, they gave me a good solution to solve it. and the team always gave me quick responses when I have questions.
The service from this App provider is much better than other Apps. A welcome phone call and continued, helpful support makes such a difference.
Hey guys, Thanks a million for leaving a positive review it really means a lot to the whole team. We have received some amazing feedback since re-opening our phone support so I am delighted to hear that this greatly improved your experience. If there is anything we can assist you with in the future we are only a phone call away. Have a great day. - Ronan
It was quite confusing with the various features that this application offers, but after the 1 hour consultation session, it helped me to clear up the problems I faced, and helped me to understand on how to use the application better. Bogi, my professional consultant assigned to me, was very friendly and helpful, and gave advice and alternatives to problems that Zapiet couldn't implement. Overall, I would recommend this application to anyone who wants a more streamlined approach with rich features!
Hey Ashton, It was my pleasure to guide you through the setup of Store Pickup + Delivery, glad I was able to clear up your problems and answer your questions! Bogi
Robert was amazing! He helped us from A-Z setup ! Looking forward to working with these guys again once we start doing nationwide shipping!
Hi Nick, Thank you so much for writing such a wonderful review! It was my pleasure speaking to you and getting things set up on your awesome store! :) Regards, Robert
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