Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,738
chart
#520
All reviews
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May 22, 2020
App worked well when it did, I have tried on numerous occasions to get help from Zapiet and nobody has ever contacted me back. I am very embarrassed to run my business this way. A lot of unhappy customers, loss of sales and loss of money due to giving a large amount of refunds back to the customers. I like the app but just want it to work for me. I understand that these are tough times but we are all going through them as well. Shame on you Zapiet.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 * Hi New England Meat Company, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared. We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
May 14, 2020
Getting the configuration to work properly is tricky. However, a great support team is there to back you up. It would be nice if the documentation were more clear for DIY. For what the app does, it seems like the price is a bit high, but it certainly solves a big problem out of the box. Don't try to set it up yourself, add their support staff as a collaborator and get their help, it will save you tons of tears and time.
May 14, 2020
We've used this app since day one for our pickups and delivery options. Now with the COVID-19 restrictions, we have had a relatively seamless transition into the world of contact-less commerce. Great support. Great app.
May 13, 2020
App worked great, but I find it's too expensive for us. We're an online shop that is just starting out. The company would get far more people installing their app if they figured out a scalable model that grows as your sales grow or a longer trial period.
May 11, 2020
Great App, ensuring that certain products of our store are Click & Collect only, and customer expectations are managed well through out. Very pleased.
Nov. 23, 2023
Jessica was so helpful. She went above and beyond.
Thank you Tim! I'm thrilled to have assisted you in integrating the Advanced Shipping Rules into our Zapiet - Pickup + Delivery app smoothly; ensuring the accurate display of rates at checkout is crucial for a seamless user experience. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
May 7, 2020
Horrible customer service, I tried using this app for my online store to offer local deliveries and pickups and it has been a nightmare getting to get this team to respond to emails. Very confused customers with a feature that works half-way. Maybe they'll follow up with me after this review..
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 * Hi Lushra, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared. We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
May 5, 2020
As always, the Zapiet team has been helpful, supportive and responsive to getting our store up & running. They've helped us maintain our store through difficult times and we couldn't be more grateful. boomcandy.com wouldn't be able to locally ship without Zapiet.
May 14, 2020
As others said, support/any communication with this app is non-existant. 14/05/2020 -Edit: Support has been much more responsive and helpful once contact with the company was established- That would not be an issue if the knowledge-base covered all its issues and people could just do it themselves. The app has been successfully installed and is "working" indeed. That is the postcode widget works, the checkout works and the delivery zones and rates work. The annoying zapietld can be removed(for the customer but not the admin in the orders page) and the app can be integrated onto any theme following their instructions easily. Awesome on the front end! But, and that is a huge BUT what about the backend? EDIT: Retracted Point 1, this was an error due to the accelerated checkout. All the orders appear when the accelerated checkout is disengaged. This could indeed be found in their knowledge-base but was not part of the setup process. 1) Orders DO NOT appear in the App Dashboard, they do only if and when they feel like it! Managing orders by date & time to be delivered(rather than created) becomes impossible because from 10 live orders you might get 5 or 6 of them to appear and the rest are somewhere in outer space, never to be seen again. This makes the app kind of useless for its intended purpose. As staff cannot use this app to manage the orders from the app backend. You might think that one of the other Print or Order management apps could perhaps take over and simply use Zapiet as an in-between but after trying them all I must report that none of them have the functionality to sort orders by the delivery date and time that Zapiet has fed into them. They are there as notes though. This really puts us in front of a wall as fast-paced environments require fast-paced and reliable software to be able to keep up. 2) Date Format, Zapiet passes all orders in this format YYYY-MM-DD, which is not very convenient in the UK, this may not be a problem for low volume store with few orders but for bulk orders it opens itself up for a lot of mistakes to be made. Funny that in 2020 software still struggles to give the user the option to see the date format in his/her own preference.
Oct. 24, 2023
We had some trouble using this app at first but this was several years ago and the app developers have gone above and beyond to help us since. They respond very quickly and are extremely helpful and knowledgable taking the time to really look through your needs and help apply the necessary fixes where they need to go. We are so impressed and love using this app. Highly recommend if your shop needs a pick up and shipping option!
Hi Roxanne, Thank you so much for your kind updated review. I am delighted to hear that you have had a great experience with our Zapiet - Pickup + Delivery app over the last few years. If you have any other questions or need any further assistance, please do not hesitate to reach out. Kind regards, Ronan ------ * POST COVID-LOCKDOWN UPDATE - SEPT 2020 * Hi Meet The Source, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared. We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
May 1, 2020
The app would be great if I could get a minor item fixed, as I am a store owner not a computer expert. I requested support on Monday and it is now Friday and still no response. Meanwhile my free trial is whittling away and I have lost all the sales from this week.
April 30, 2020
I use this app to run our flower shop business for delivery and pick up. It is a great app with loads of options. The support is also A+ always willing to help and go above and beyond to help.
April 28, 2020
This app is the best out there for store pick up and local delivery. Had a couple issues, but Andy and his team helped me out and were so great. Highly recommend.
April 28, 2020
Could never get app to work support seems to be non existent with this company or person or what ever it or they are. But they need to hired someone or stop offer this app on this platform if they can’t handle it waste of time
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 * Hi 4everKeepsakes, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared. We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
April 28, 2020
I would like to try this App because i think that it fits exactly to my needs. I asked for help to install and bring to work the App but nobody answered me.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 * Hi Borelli Lab, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared. We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
April 28, 2020
We have sent 2 emails and a support ticket but have received no response on an issue with inventory syncing. Very frustrating.
Hi Moon Juice Shops, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up. We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
April 28, 2020
I tried installing and setting up the App. I didn't have any luck with getting it working. Submitted two support requests with no luck getting help.
Hi Rockford Art Deli, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up. We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
April 27, 2020
I purchased this app to be one of the foundation elements of my online business, with zip code verification and local delivery as my main focus of use. Unfortunately I will likely have to figure something else out as their customer support is awful/unresponsive and the app does not seem to work with my (paid) theme, even though they have a widget for it. Initially the CS was slow but eventually responsive with a smaller issue, though I had to answer questions in order to get moved on to a "specialist" that could help me. I was supposedly moved on to this "specialist" 5 days ago and have heard nothing back. 3 days ago I saw that despite the app having a specific widget for my theme, it is causing my ENTIRE CHECKOUT to stop working. Even after I removed the app, I STILL had to go in and delete code. Then when I re-installed it (and was re-charged $ for it, which also needs to get handled now) none of the installation happened, and it all had to be done manually. Throughout this entire process I have heard nothing from support. I called the phone number in the support email and all it says is that Zapiet is "closed." This is incredibly sketchy and understaffed at best, and is a complete rip off at worst. I'm disappointed in Shopify as well, as this was one of their recommended apps. Don't waste your time and money.
Hi Movie Box, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up. We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
Oct. 28, 2024
I want to extend my gratitude to Jessica from the Zapiet support team! She resolved my issue quickly and efficiently, taking the time to walk me through each step to prevent it from happening again. Her professionalism and responsiveness made a real difference
Hi Abdelrani, Thank you very much for taking the time to update your review! It was a pleasure chatting with you and getting our Zapiet - Pickup + Delivery app up-to-date and running the latest version to ensure the best performance, stability, and that you have all the latest fixes & features available to you and your customer's. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
April 23, 2020
I dont know if it's the current times or excess use, and I have tried to be patient, but this app has failed us during critical lunch hour peaks now three times over the past 3 weeks. Customers are not able to select a day or time to check out for hours and sometimes It stops working for the rest of the day.
* POST-COVID LOCKDOWN UPDATE - Sept 2020 * Hi Tasty as fit, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up. We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet