Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,623
chart
#418
All reviews
Review RSS Feed
Aug. 3, 2017
Really good and useful app. Amazing speed support, answer in 20 minutes and question solved. Thanks Andy and your team !
July 30, 2017
This is a must have app for B&M stores with online presence. Andrew and his team is unbelievable. Here is a quick example: I emailed him an issue and he immediately responded 9:00 pm london time! Wow! who even provides support that late? Very quick with fixing the issue. The price is reasonable and they are not in the business of nickle and diming the businesses. Excellent app and excellent support.
July 21, 2017
Support for this app is absolutely the BEST! Sam was wonderful and patiently resolved several issues I had during the initial installation. The app itself is fabulous and does exactly what it promises to do. Customizing it is easy. If you have any minor glitches/questions along the way, you don't have to worry since the customer support will be there to help make it right. I would highly recommend it!!!
July 13, 2017
Six stars! This application more than any other has been of paramount importance to the success of our web store. The support team is simply phenomenal, ready to field any request or to listen to your concerns. Simply the best application and the best support team!
June 28, 2017
Our customers love this app. Having local pickup available in our store has definitely increased conversions and customer satisfaction. Be aware that when using PayPal Checkout will cause minor issues with transactional e-mails (due to PayPal's limitations, not Zapiet's fault), however we usually just manually follow-up with customers who use PayPal with the local pickups and it's fine. Otherwise, totally awesome app.
June 14, 2017
I am sure, from the 144 reviews, that this app has some good things. PROBLEM is that if you want to uninstall app, you will pull your hair out. Their instructions for uninstall are outdated. We were looking for an option so we could add a shipping method "For Next Day Air, Please Contact Us. Rate will be added to order at a later date."
Using app
16 minutes
Total reviews
1
Average rating
3.0
June 8, 2017
This app is an absolute must for any shop that does pick up and deliveries. The user interface is sleek and professional looking. Customizability and scalability is great too with Sam and his team always tweaking and making it better. Sam is the man. He's brilliant and works hard to make this an amazing app. The support is excellent as well. He really made time for me and helped to make sure everything was up and running. Store Pickup + Delivery is worth every penny. All good!
Dec. 7, 2025
A+ support; Sam has been really helpful when adjusting CSS code, and the team have been really responsive to our queries.
Hi Amanda! Thank you for leaving your review! We are happy we could assist and help get everything back on track for you. Should you need any support in the future, please feel free to reach out. We are always here to help. Best regards Betty and Sam
April 9, 2017
Our store needed some custom work and it was no trouble at all for Andy and his team to do! After several back and forth emails, Andy had a new code and applied it to our store for us. Everything works just as we had hoped! We highly recommend this app if you need in store pick up for your site. 100 stars from us... five does not cut it. THANK YOU ANDY!!! Sally & Gary xx
Oct. 18, 2021
As Always, The Tech Support That Represents Zapiet is First Class. They, Once Again, Saved the Day, With an Odd Tweak I Needed, but Didn't Think to Do. They Rock. The Response Time Support from Zapiet is at the Top. Other App Companies Would Fare to Take Note. Zapiet Leads The Standard...
It was great chatting with you and thank you so much for your kind words. So glad that I was able to get the tweak done and you are back up and running. If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
April 7, 2017
This app has some technical difficulties, so be prepared to restore your website and have a backup plan. The app owners were very accommodating and went above and beyond to please me. Good customer service. Marginal app.
March 29, 2017
Our shop has been using the Zapiet Store Pickup + Delivery function for several months now. When we first started using it, Sam at Zapiet was so unbelievably helpful with helping to code the app into our checkout (truly a lifesaver!). The app itself is fairly easy to use and it's been so great telling local customers that they can now save on shipping costs if they are local and want to pick up their products from the store! Recently, we've run into several orders from customers who have somehow selected the store pickup function and replaced the store address with their home address (in an attempt to get free shipping, we assume). When I emailed Zapiet, Sam responded within a day and looked into the issue we were having. He not only explained what has been happening, but also offered to fix the problem for us! He resolved our store pickup issues with coding changes to our cart in less than 24 hours! I highly recommend using this app for your shop! And thank you to Sam and Zapiet team for all of your help!!!
March 27, 2017
Brilliant App and even better customer support! Was delighted with the willingness of the developer to not only answer my questions quickly but go in and make the changes themselves.
Feb. 24, 2017
5 Star rating Excellent app for local deliveries. Support was second to none cant rate these guys highly enough!!!
June 18, 2018
Excellent App! And the support provided by Sam and Andy is beyond reproach. Very very pleased with this app and its ability to handle our unusual situation.
Feb. 17, 2017
Awesome app, awesome experience. This app has totally changed the way we run our business and has led to a much more positive customer experience and increased sales. Andy and his team will work with you to provide personalized support to make sure that you are satisfied and the app works the way you need it to. If you're considering offering in-store pickup or local delivery stop searching and get this app!
Dec. 12, 2016
Without a shadow of a doubt this is the best customer service I have ever received. I didn't think i was going to be able to get what i needed from the app, and the team at Zapiet just made everything work perfectly on the same day. If you can't quite work things out, please please contact them on Facebook and they will do all the hard stuff for you. Check out what they have done for us in the check out. Tom www.thescreensurgery.com
Oct. 27, 2016
We had "In-store Pickup" listed on our shipping options for $0 and had multiple customers choosing the option regardless of the fact they were nowhere near our store. This lead to multiple issues with customer service; namely people angrily reaching out to ask why their order hadn't shipped yet. Most had chosen the option solely because it was the only "free shipping" available. Thanks to Zapiet we no longer deal with that issue because the store address and pickup option are clearly visible to our customers before even reaching their checkout. The app is aesthetically pleasing, the customer service at Zapiet goes above and beyond, and the it works exactly as it should... causing minimal to no confusion on the customer's end and saving us significant time sending shipping invoices for those who mistakenly used to choose in store pickup. Many thanks to Sam who got us all set up!
Oct. 17, 2016
We are using this app to manage our Home Delivery (via carrier) and our Neighborhood Delivery (to community sites such as schools, churches, and site-hosts). It works perfectly for our unique need. To top it off... Customer Care / Support has been absolutely stellar! We had some additional help and their team were quickly there to make sure we got this up and running the way we needed it to. Big Thanks To Andy and the rest of the team at zapiet!