Zapiet ‑ Pickup + Delivery

Super helpful customer service! I was having an issue connecting FedEx to my account and they helped through every step to get this resolved!!

Had an issue and zapiet fixed it. Called me frantically to apologize. This means everything as a small business owner. If they can resolve small bugs they will have (5) stars.

Great for when you offer an array of things like delivery, shipping, and in-store pick-up, like our store does. Their app handles it all.

Zapiet’s Store Pickup + Delivery app has allowed us to offer a much wider array of products and services to our customers. Having the app running on our website when the pandemic hit saved our business. With only a couple quick configuration changes, we were able to seamlessly transition to curbside pickup & expanded local delivery - successfully moving the bulk of our business from our retail storefront to the website, overnight. Zapiet’s tutorials & help center are great for setup and troubleshooting, but in addition to these comprehensive resources is an excellent support team. They are quick to respond, incredibly knowledgeable, and happy to help. I’ve had the pleasure of receiving assistance from Sebastian on their support team on multiple occasions. He stands as an example of the best in customer service out there. He has not failed in solving each of my issues quickly and completely, even going above and beyond to assist with customizations for our particular business’ needs. While I think the app is an essential expansion of Shopify’s offerings for any business, my support experience alone would have me recommending the app. This is a development team keenly focused on their users’ satisfaction and success.

I was having a little problem and I contacted the customer support. They worked with me until the problem was solved. Jayne was super efficient and very very helpful and she kept checking on me to see if the problem was really solved for good! Thank you!

Excellent app! Transformed how we do business! This app has allowed us to give our customers the option for delivery or store pickup with great user experience. We can control the delivery and pickup slots and it's great to be able to view all orders for each slot in the admin. It does require being quite tech savvy to get set up but customer service have been brilliant with any questions or problems I've had with set up. Thank you! Keep up the great work.

Brilliant app. Does exactly what it says. Customer support has been excellent. I had added another app which caused some minor problems at checkout and Charlie et al found the problem, told me what I had to do and even checked to make sure all code was gone from the previous app. Brilliant.

We are a catering company who use Zapiet for our customers to select their designated pickup time/date. We've absolutely loved the app and the responsiveness/attentiveness/professionalism of their staff!

Without question, the best curbside, store pickup app in the App Store. We've tried most of them, this is based on experience. The dev/design team at Zapiet thought of every situation and the installation and configuration are simple and provide extensive control over your pickup, local delivery and shipping needs. We have complicated shipping rules and this app works without any conflict with other 3rd party apps. Support is nothing short of expeditious, personalized and thoughtful, they want you to be successful.

The app was easy to configure and has clear documentation to troubleshoot any issues. I reached out to support for assistance on a customization and Bogi was fast, friendly and provided the solution I needed to move forward! Thanks!

I lost HUNDREDS of dollars in sales. Slow response time. Used this for months and constantly had issues. This week, many of my customers just couldn't check out because the app was randomly deciding when certain products could be shipped or not. Now I have remnants of the app left behind and have errors on my site after deleting the app... So disappointed. Update: We have continued using Zapiet with virtually zero problems since this review. I really appreciate the fast response times and the help I've received since.

Easy to install and get going. Ran into a couple of questions but support was fast and friendly and persistent to find a solution -- that is not always the case with other developers. Thank you Bogi & Team!

This app save me 1 manpower cost. Useful and support is fast! hoping the pricing will be more attractive so I can upgrade!

Amazing app and amazing customer service! Sandy was able to help us installing and fixing a couple of things for us! She even helped us to match the app to our theme colors! I'm just starting using it but I'm loving it! Recommend 100%

Thank you! We like the customer service when it is prompt and the many options for pick up and delivery;

been using this app for a long time to manage in-store pickups, and it's helped streamline our workflow significantly. the zapiet team is also super responsive and always helpful in resolving issues we might be struggling with.

I am using this app integrated with their Delivery Rates by Zip Code app and they did everything we needed for our site! I was worried we had too many rules and logistics for our ordering process and methods, but this app handled it all! I also needed help with a few areas and their support is great! They emailed detailed descriptions for the solutions and replied quickly to my emails every time I reached out. Definitely recommend!!

The app is essential for us. The team are very helpful. Sometimes there have been a couple of tricky settings to sort out and they always respond. I think they've coped really well with what I imagine is a huge surge in demand for their service recently. Thanks very much Zapiet! Olivia and Jonny

I operate a delivery only bakery. This application is essential for my operation. The delivery only option, date and time range selectors, and a few other features have enabled my bakery to go from the phone tag game to rapid online ordering. In addition, I recently encountered an issue with the application. The team was very responsive, found it was and issue on their end, and immediately had the issue resolved. I can't expect a better turnaround on customer service.

Ran into some trouble with internal notifications getting bogged down. Some emails were coming through 30 minutes late, some not at all. Pavlo helped me identify the issue being related to DKIM settings and helped me figure out the solution was in my DNS settings with my hosting service. Excellent customer service from Pavlo!