Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,740
chart
#520
All reviews
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Feb. 27, 2020
I had some trouble during initial set up but the support team were super helpful! A big thank you to Robert, Ismail and the Team. App is super customisable and perfect for our business needs. I have precise control over what can be delivered where and when. Excited to see this help the business grow. Thank again all!
Feb. 25, 2020
Amazing! Solved all our logistics problems. Love the App and great customer support and service ! :)
Sept. 30, 2022
We had an issue with the pick up times not showing up all of a sudden. It was just buffering. I got on the live chat and it was sorted within 30 min. Great customer service.
Hi there, It was a pleasure chatting with you earlier and getting your store pickup times to show. Please do not hesitate to reach out should you need anything else. Cheers, Klaudia
Feb. 20, 2020
This app solved a complicated shipping issue we required for a quick launch date and the support was so amazing! They helped us the entire way though getting it installed and helping us test different variables. They really saved the day all while being so friendly the whole time too! Can't reco enough :)
Feb. 18, 2020
An amazing app with great support! :) Does everything we need it to do and great for displaying simple information to your customers.
Feb. 7, 2020
It took a lot of back and forth to get it right but the support team were great and really easy to work with!
Feb. 7, 2020
This app has been beneficial to us and the customer service is great! They have helped me with a few issues I was having in my specific circumstances. Due to some limitations to the Shopify platform, we didn't quite get all the functionality I need out of the app. However, they got me as close to how I want it to run as possible and for that I give them 5 stars!
Feb. 6, 2020
Great app with tons of features and flexibility. Great for incorporating local delivery and pickup options for stores. And customer service is superb. Always prompt and helpful at getting minor implementation adjustments solved.
Jan. 31, 2020
Had a couple integration issues with our store - customer support has always been prompt and helpful to resolve.
Jan. 27, 2020
Works great to allow us the option of multiple delivery options for our customers! Customer service was excellent.
Jan. 25, 2020
thanks robert & steph for being such a great help. you both have offered a ton of support throughout the integration process!
Jan. 24, 2020
I am a local business with a new business model, because of this customization is almost inevitable. I have had the best support from the whole team at Zapiet, Robert, Ismail, Sam & Sandy. I would recommend this app over anything else out there for the support, clear explanations and continuous follow up to all requests. Try it, you wont be disappointed!
Jan. 16, 2020
The app is great and the customer support is absolutely amazing. We were using another Local Delivery app that now seems so rudimentary after using Zapiet Store Pickup + Delivery. Ismail is fantastic. Incredibly knowledgable, fast to respond, very helpful, and super easy to work with. Plus, the Knowledgebase provided is awesome and easy to use.
Jan. 7, 2020
I use this app to allow customers to check delivery eligibility before they place an order. I absolutely recommend this app. Thank you Sandy and Steph for your excellent customer service! Nancy
Jan. 7, 2020
Absolute must have app for our online flower shop. It integrates nicely with the shopify shipping and check out for local deliveries and in store pick up. The support is amazing and answered every question I have to get our site going. Thank you very much!
Dec. 31, 2019
This app is a great concept and our store depends on it to integrate pickup and delivery, but good luck if you ever have an issue and need support! We spent the entire holiday season trying to get help with Zapiet order issues and two weeks later with the holiday season behind us still no "support"
Hi there, Thank you for taking the time to leave your feedback! It appears that you had a little trouble getting our Deliv integration activated on your store. There are several steps involved in getting the integration up and running, and multiple teams involved in the process. So it can take a little while to configure, especially during the holiday season. We are actively working with the Deliv team to streamline the setup process as much as possible. I'm looking forward to speaking with you tomorrow and completing your setup :) Kindest regards, Sam
Dec. 13, 2019
My experience with the Zapiet team was just nothing short of amazing. I received multiple communications a day to make sure I was happy with the progress and to clarify what I was needing. My site is now functioning exactly how I envisioned it and that would never have been possible without the amazing team at Zapiet!!!
Dec. 6, 2019
The app is great but that's not the reason you pay the monthly fee, you pay the monthly fee for the 5 star support! If you run into any issues they will fix it fast and guide you through it so you can get back to running your business.
Dec. 6, 2019
The app fulfilled all our needs and more, easy to use, easy to edit, and the support is top-notch! willing to help with any questions we had. 5 stars well deserved!
Nov. 26, 2019
We are using this app to deliver locally and set parameters around that. The support team has been incredibly responsive and helpful in tweaking it over the last 30 days as we test its usability. We're very happy now with how it works for us. Especially appreciate that they proactively follow up when I contact them, then get distracted by the many other balls in the air running a business. They don't let issues fall through the cracks. Great job Zapiet!