Zapiet ‑ Pickup + Delivery

Nov. 22, 2019

Could be a good app, was very excited. The app looks clean and seems to do what I want, but there is no support from the app developers. I installed the trial version, it was working okay the first night 2 days ago from this review post. I did have some questions and tried to contact the developer via Chat Feature (they have yet to respond to any of those questions now ~30 hours later.) The first morning I had app installed, I had my first customer attempt to make a local pickup purchase and schedule it for about 10 days out. The app kept trying to charge him the shipping, it would not remove it. Started trying to get into contact with the developers again, right after that via the Chat function again. They failed to respond to numerous messages so I went to email, which they responded to in a somewhat reasonable time frame, asking for access to my store. I gave access to them in a matter of minutes after receiving their request and also emailed them back right away saying I granted them the access. Now here we are almost 24 hours later and nothing has been corrected, there has been no further communication from them. I don't even think they have logged into the site to investigate the issue. Very hard to run a business when there is an error with an app making it unusable and the developers do not seem to care. Seems like others have the same issue after reading other 1 star review, and it seems their issues are over a much longer time period than mine. Not very reassuring. Bottom Line: The app is unusable for me. It gives the option for local pickup, but still charges the customer the shipping. Find another app where the developers are actually responsive.

Feb. 13, 2025

Fantastic experience! The team was incredibly helpful in every way. Super fast service, friendly and kind assistance. I really appreciate it. Thank you so much! Sarah

Nov. 19, 2019

This app is great and the support team has been fantastic! The team was very friendly and quick to help me get the app set up the way I needed. Thanks again to the support team!

Oct. 23, 2025

Years ago, Zapiet revolutionized our business. 'Till this day, they are an integral partner to our success. Their team of rockstars never fail to exemplify SUPERIOR customer service. THANK YOU over and over again! Once again, their customer service is on-point, on-time and super easy to understand. Thanks team!!

Nov. 14, 2019

This has changed how we offer delivery, pickup and shipping options to our clients. The team responds incredibly fast and they can pretty much set rules to make your store checkout process work the way you want!! Thanks so much guys!

Feb. 12, 2020

Zapiet is an amazing app! My store makes a lot more sense now with their feature and no other app offers this customization and features, zapiet has. 100% recommend!

Oct. 7, 2019

Amazing Customer Service, Support and Product. We love how we can set up our cart page for customers to choose from Pick Up, Delivery and Shipping. We were able to customize what each options can do. Amazing App, and even a better group of people to work with.

Nov. 12, 2019

The support team were really helpful and thorough in helping to resolve a cart issue recently. Would recommend them for their customer service. They truly go above and beyond!

Oct. 4, 2019

The team at Zapiet had been extremely helpful at helping me set up my first store. They are really fast to response and they also follow up to ensure all is working well on my end. Definitely recommend them!

Oct. 4, 2019

We're still working towards our official launch, but the team at Zapiet has been more than helpful, and very fast, in our set-up process. Can only recommend and give 5 stars at this point!

Nov. 4, 2025

Betty from support actioned and resolved my issue quickly and was a pleasure to work with. Thank you.

March 22, 2025

I have used other apps for delivery before having the need to offer store pickup, local delivery, and shipping. This is the best app you can have, it works as described. It offers many options for customization and it is easy to set up. Customer support is stellar. I needed some tweaks to be done and Sandy, Ismail, Sam and Andy, are all great to work with and will go the extra mile to help you out. Thank you!! Highly recommended! Update 03/22/25 - once again, great support: prompt, problem solved. Thank you Stephane!

Oct. 29, 2025

Jessica was an absolute lifesaver! She helped us troubleshoot a specific location issue we were having with our products and quickly got everything working perfectly. Her expertise, patience, and efficiency made the entire process smooth and stress-free. She went above and beyond to ensure everything was resolved, and her support was nothing short of excellent. If you ever need assistance, Jessica is the one to call—truly top-notch service!"

Aug. 28, 2019

Our store has pick up, local delivery and shipping available. Each collection qualifies for different shipping. I.e. some collections only can be shipped while others can only be for local delivery or pickup. While this function isn't available out of the box, the Zapiet team was super helpful in writing some custom code to do exactly what we needed and followed up to ensure they got it right! Their team have me great confidence.

Aug. 11, 2019

This app and the support is amazing. Thanks to Ismail for helping me fix an issue I was having with my theme. I love the way the widget works, its helped add functionality that has improved our ops and UX immensely. Thanks so much!

Aug. 7, 2019

I'm not one to write reviews... This app and the others that Zapiet offers were the best possible solution to all of my roadblocks and problems. This app is a very powerful tool and offers great integration with more apps allowing your store more flexibility! If you are setting it up yourself and you are having a tough time, reach out to the support team. I had the absolute most pleasant experience. They answered all of my questions (and I had a lot) and they went above and beyond what I had expected. They helped me properly install the apps and explained in detail how and why the way the work. I cannot express enough how satisfied I was.

July 19, 2019

There is no better app to handle local deliveries and store pickup on Shopify. Period. We’ve been using this app for more than 3 years and couldn’t be happier. It is the most important app on our store and allows us to offer our customers the choice of delivery date and time as well as enables us to control order amounts per delivery slot, block out delivery dates, control which products are offered for local delivery and which ones are for shipping only, and much much more. Customer support is outstanding! During the years if we would have any issues and send a request, Andy and all his team would respond extremely fast, even on the weekends and would help to fix it asap. We tried and used almost all apps related to local deliveries on Shopify and prior that on Woocommerce and Magento. Nothing comes even close to Store Pickup + Delivery by Zapiet. If you want to control local delivery rates based on zip codes I would also recommend getting an additional app made by Zapiet - Delivery Rates by Zip Code. These 2 apps work great together. For our business, it’s very important that app developers are serious about their apps and consistently are updating and improving it as well as providing customer service in case there are issues. Our store is open 24/7 and we can’t afford apps managed by amateurs. Zapiet is one of the few pro developers on Shopify who are continuously improving their apps and we feel safe trusting them our deliveries management!

July 18, 2019

Clunky app and even worse support. I have dealt with numerous app developers and Zapiet wins the prize at being the least competent/communicative. I don't suggest anyone use Store Pickup + Delivery and stay away from Zapiet apps entirely if it's avoidable. There are some really great app companies that will work hard for you, Zapiet isn't one of them. They completely misled me about the capabilities of this app. Let me save you some time: If you are expecting an app that is quick and easy to setup, look elsewhere. If you are expecting any kind of timely support from their staff, look elsewhere. If you have an expectation that the app will be able to manage shipping rates as advertised, look elsewhere. Zapiet support staff weren't able to get me set up with the basic features (I needed no custom work at all) after two weeks, and would make excuses about how small their staff was, and they were trying to get people trained, etc. Meanwhile I was paying them for a non-integrated app. It became apparent that they are misleading customers at what the app is capable of doing and the app itself is hamstrung by a huge design issue they don't bother to mention until you are well down the rabbit hole, namely their app currently supports rates for exactly one carrier at a time. One. Meaning if you currently use or were planning to use USPS, UPS, and FEDEX - which is reasonable - ....you get to pick one. That's it. One, no more. Of course they don't volunteer this information and are not up front about it at all. I was well into the integration process when I was informed via a phone call about this limitation that should be clearly advertised on their app page, being that it would be a dealbreaker for many people. The core problem is this: Zapiet designed an app that has to manage your shipping rates to function fully, but the app is terrible at integrating and managing shippping rates....makes zero sense. Put it back in the oven, this one isn't fully baked yet. I told support early on I use stamps.com via Shipstation and was told would be easy peasy to get things going. This turned out to be completely false, and they didn't even have stamps.com integration. I was told to wait (again) as Andy, their sole programmer, wrote up some code for stamps.com integration to work. Ok, but you already told me you had integration in place. Misleading. Turns out that didn't work either. Integration never happened. Stamps.com was apparently a non-starter for them. As far as I know they still can't integrate with stamps.com even though they said they would get it going. Even further on, they changed what they were saying entirely (after wasting a week of my time) and wanted me do go set up an account to use the USPS.COM API directly, forgoing my current rates via stamps.com. None of this was mentioned ahead of time. They say one thing and then pull a bait and switch. They tell you they can do things they can't. Completely unethical. 15 days later and the app still is not completely set up and fully functional. If you use stamps.com and/or shipstation, there are better solutions for you. I spent weeks getting handed off from support person to support person, and the app has never worked as it is advertised. I can't call it an out and out scam, because if you just want your customers to select In-store pick up, it does that one thing. But having it interface with your rates is a nightmare, and their advertising and support staff is highly misleading about it. At the end it felt like I was paying them to beta test, and I probably was. Despite what they were telling me, it was anything but easy for them to get their app to do the basic advertised functions. Save yourself a bunch of time and look elsewhere. Even if the app did what it said it does (which it doesn't), you have to deal with an apparently over-worked support staff that won't get to you for days on end. When they do, they give you a tidbit to fix/adjust, that you'll have done in 5 minutes, then be waiting another 24+ hours for the next step. With how many options there are for apps and app companies in the marketplace, this is an easy headache to avoid, and I suggest doing just that.

July 15, 2019

This app has been extremely helpful in helping to organize our store's pickup/local delivery/shipping. the date/time picker with assigned time slots has been a great help and something that we definitely needed. Any time we've had issues or questions, the team has been incredibly helpful and responded quickly.

July 12, 2019

It takes several minutes for a support representative to see your message to respond to your issue.