Zapiet ‑ Pickup + Delivery

As a business owner, it is very hard for me to ever write a bad review for a company that had growing pains overnight with the pandemic. At first we had some color matching issues but after working with Andy, it was all taken care off. The app works great now! Thank you Andy and best of luck with your newly hired team!

I would give zero stars if I could. Worst customer experience ever. I have sent emails and left phone messages. I want you to remove ALL of the code that was entered. You finally responded after I requested that a Shopify agent contact you, "Confirmation that all our assets have been removed from your theme." But that's not true, you still have coding on my cart template page and I am not sure what all I have to remove. I cannot move forward with bringing our shop online until this is fixed. This is the fifth day that I've been working on this. Just got a canned response email from you that says, "The moment you uninstalled the app you should have received an automated email from me containing the exact steps required to remove our widget from your shopping cart page. It's as simple as removing {% include "storepickup" %} from your theme.liquid file." First of all, I never received this automated email after I uninstalled the app and secondly, this advice did nothing to help me remove your coding. Now I will have to hire a Shopify Expert to help me. Very poor customer service. I do not recommend this app.

** Update April 25th 2021** So I ended up switching from this app last year to shopify's native local delivery and store pickup function (which works fantastically I might add). I was trying to keep my app count down but Shopify threw a curveball with their multi origin shipping that in theory was great but if you have multiple locations that fulfill and the order gets split being fullfilled by two or more locations the customer gets charged double or even triple the shipping charge... talk about conversion killer. I found a very well kept secret, getting shopify to put me back to single origin shipping and boom problem solved hover you lose the native Store pickup function and technically their local delivery option as well (that didnt take). So I came back to Zapiet a year later and good lord they've improved leaps and bounds, with app functionality and the support is ridiculousy good this time around (even though they really tried to step up last year after I complained). These guys are great and I'll support them. I'll give them 10 stars later if they can pull off my new features suggestions lol. Keep it up my dudes! ** Update April 9, 2020** So it really takes a lot to impress me as a Sr. Consultant - digital transformation strategist for mid to large companies with a background in software development. Andy and his team soundly responded to my review and concerns with a viable reason as to the lack of support initially which was pretty clear given the COVID Pandemic. Im updating this review in this way so you can see that it isnt a fake review and im as thorough as I can be. They have gone above board to fix the issues I had and keep me in the loop for future upgrades and I've been dealing directly with the leadership team and development. We are still in the testing phase of the updates and so far 80% is top notch so ive updated the rating to 3 stars because the service is excellent now. Once the last fix corrected to truly test the apps competence tech wise.. i'll update again.

I had high hopes for this app. I installed it but after working with it for I came to the conclusion that it wasn't for me. I uninstalled it but the change to my checkout page is still there but not active. Dead link. I have communicated wth Zapiet and Shopify. I have responded to the necessary "collaborate" permissions. I have had absolutely no direct response from Zapiet. I cannot install any other app until their residual code is removed. How hard can that be? How hard is it to send an update? This is my first ever negative review. Hate to have to do it. Can't recommend this app

Best support ever! This app really helped us with our 40 pick up points. Needs for every eshop are different. This amazing team heard our feedback and helped us on every change that we needed. For us a great support team is worth more than an app. Here we have both. And even under the current circumstances everyone in this team was here for us, fixing every problem. Thank you guys!

We have been using this app since we started our e-commerce site, and it only gets better. The team is amazing to work with and they make sure they can always meet our needs. Love the new functionality that is constantly added, which only helps us help our customers better. And they went above and beyond to help us customize our site even more in these crazy COVID-19 times. Highly highly recommend!!!

I had some issues getting the widget to work, the Zapiet team got it fixed for me ASAP which allowed our company to keep trading during the lockdown. We are truly grateful for their amazing customer service!!!

It have been a very friendly experience for our customers. We would also like to thank Andy and Stephane for the super fast response and support.

Update 2 (8/2020): The Zapiet team has continued to make progress and improvements, increasing reliability and quality of service in the last few months, and we appreciate their commitment and assistance. Zapiet is certainly the best pickup/delivery system on Shopify I'm aware of! --- Update 1 (4/2020): After 1 week of launching, noticing a large number of bugs: 1] dropped delivery orders 2] dispatched orders that remain unfulfilled in Shopify 3] widget doesn't dynamically update when cart items are added/removed Support team unfortunately hasn't been responsive in getting these issues fixed and our operations team is suffering. Good luck. --- Love the Zapiet team & product. We were able to push out delivery + pickup service to our store in just a few days which really helped when the pandemic hit. The entire team is extremely helpful & supportive - this is the app to choose for adding pickup / delivery to your Shopify store.

Incredibly easy to set up, brilliant support for when I got stuck. Very customisable and solved the problem that was necessary for my store.

Haven't fully tested the app yet, but had one of the best customer service experiences with Zapiet. After a slight delay, (due to higher than normal traffic volume for Zapiet) the customer service team fixed all my problems and even went above and beyond to provide extras I didn't even ask for! We are confident that Zapiet will work great for our local business and feel great having such a supportive group behind us.

Great app that get the job done. The development team service is excellent, prompt and thoughtful. Will recommend to anyone with similar needs. Further update: The team never disappoint us in the customer service area. Their prompt and accurate advice is very helpful in the fast paced online business area.

This app is great for adding store pickup and local delivery capabilities. Customer service was also great when I struggled understanding something or how to change different settings regarding delivery rate, delivery location, etc. Thanks!

I have installed this app to assist our business sell our products in local suburbs only. It is perfect for our requirements. While it is straight forward to set up, when I needed support, the Zapiet Store Pickup + Delivery team responded quickly, despite the huge demand at the moment due to Covid-19 situation. Big shout out to Rob P in particular for his support and assistance!

The best App for Delivery and Pickup. Managed to set it up in less than 1 hour. Has a lot of options like limiting no. of deliveries per day. Worth the price! Customer support is also very fast, competent and friendly. Keep up the good work.

I use this app for delivery dates for my local business, I like how it integrates with delivery rates by zip codes to offer different delivery rates to customers in different areas and their support is excellent!

-update to 5*- My frustration turned out to be legacy code on my site. The support team came through in a big way to fix things and saved the day. After my search for other similar apps, I can say that this is the racehorse that you really need. -initial 1*- Very disappointed that the app didn't function as promised. The 'Delivery' option never worked, and despite repeated attempts to contact their Support, the issue was never resolved. Uninstalled and looking for something else.

Simple to use, lot's of features for store pick up and delivery. Inventory sync with Shopify is a huge plus. I would recommend to give it a trial.

We developed a platform to quickly provide services to our region with prepared meals to face the COVID crisis. We had a few problems at first with the integration of this app (mainly due to our selected theme), but the Zapiet staff were quick and (4 out of 5) reliable to provide us with answers (if you can get your hands on Stephane - great guy!). We had deadlines to meet and they were a bit tight with meeting them, we had to give a few extra pushes - it seems there were also very busy on their side. All in all, things worked out great, deadlines were meat - with a few drop of sweat - and the functionalities are all working just fine! Thanks guys!

Very impressed. Really customisable, great support. We were able to spin up a local delivery service in urgent times very quickly. Lifesaver!