Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,740
chart
#520
All reviews
Review RSS Feed
July 8, 2019
The app is super helpful for my website and the whole team is great and very responsive excellent customer service. Had some issues with my new theme and he jumped right in and took care of them so everything works smoothly.
May 20, 2024
Stephane, offered the best customer service! I am a novice in the world of web design. I needed guidance on setting up Zapiet's delivery/ pickup app. He gave me the best customer service, ever! I really needed help and he provided it. Thank you Stephane. Sonia
Hi Sonia, Thank you so much for the awesome review! We're always happy to help and go the extra mile to meet and exceed our merchants' expectations. If you need any help, we'll be here for you. -Steph
March 17, 2022
A very good app. It made setting up a click & collect service very easy indeed. We've been using the Store Pickup functionality since we launched our new website in 2018. We are now in the process of adding a Local Delivery service, also using the app. Have used Zapiet support on a number of occasions – they have always responded quickly and been very helpful. Update: March 2022 - used Zapiet support yesterday and they were awesome! Had a super quick response via LiveChat. They quickly identified the issue, and put things right straight away. They also flagged up another issue which I was then able to put right. Excellent support (thank you Sandy!) and an excellent app.
May 16, 2019
We tried this app and it wasn't for us (it's just way too expensive for what it is). After deleting it, it has left its code ALL over our Shopify account...the integration is not actually deleted. (References to this app appear on orders, on check-out pages, and in all sorts of other areas of our account.) We're having to now work with Shopify directly. Definitely not thrilled by how sloppy this integration is (and how impossible it is to remove it).
Hi Pine Street Clinic, Thanks for your valuable feedback. Seconds after uninstalling the app you should have received an email from us which contained step by step instructions on how to remove our widget from your shopping cart page, as well as information on how to get in touch with our customer support team via live chat, email or phone. Removing our widget required the deletion of a single line of code from your theme. We purposely designed the app this way to ensure the removal process was as seamless as possible. We wish you the best of luck with your venture and with finding an alternative app that better fits your budget. Kindest regards, Andy
May 8, 2019
We love how this app integrates seamlessly into the shopping experience and the Zapiet team is always quick to answer questions and assist!
May 6, 2019
These guys are awesome, always at hand if help is ever needed (Sam your a star). If i could give more than 5* i would.
April 21, 2019
We use this app to run our very successful business. It’s a great platform to work from. We have had a handful of issues regarding updates but these are always worked on quickly you the support team!
April 12, 2019
They were quick to respond and were so helpful in solving issues with a changed theme on shopify. Customer service was great!
April 10, 2019
Great app, did everything what promised, it really made my order process easier! Amazing customer service too, quick and efficient, I can only recommend it!
April 8, 2019
Terrible customer service and support. I use this app for my flower shop for local pickup and delivery. Everything worked great for awhile, but lately we've been starting to have some issues. We have had two orders where there was no delivery date. We reported this problem last week and haven't heard back. I sent a follow-up today, and couldn't talk to an actual person, just a bot that basically told me to wait another day.
March 26, 2019
I didn't find this super easy to install and needed some extra help to get it all working smoothly but customer service was amazing and they have gone above and beyond to get things working smoothly whilst also suggesting other changes to make things work better.
March 8, 2019
We have a brick and mortar store and an ecommerce site and we needed an app that allowed us to calculate shipping costs for local delivery and allow customers to pickup orders in store. This app does both perfectly and has all customizable options you could want. Andrew went above and beyond to make a few small changes to the way my cart was displaying and he answered a question for me minutes after I sent it.
March 5, 2019
I had a review saying don't trust their 14 day free trial, but it turns out it was a miscommunication and they fully refunded my money. I have used it for a few weeks and I can say this: Pros: It's actually pretty robust, which great options. I've chatted with most of the employees on email and they are a very friendly and responsive bunch. Improvement: It's not for me at this stage but that's ONLY because I need separate collections to have separate rules. Some things to be picked up only, some things to be delivered only etc. That won't be an issue for the vast majority of people. Aside from that tiny hindrance, it's a great app and I wish the team the best.
Feb. 21, 2019
I operate a local bakery that will not be shipping products. We are becoming the first bakery in our market to do an extensive delivery program. This app has easily allowed me to modify the Shopify platform to meet me specific needs. The features of the app allows me to choose what products are in-store pick-up only versus in-store and delivery, determine various ways to restrict delivery, while allowing the customer to pick dates and time slots for pick-up or delivery. This is a game changer app for our industry.
Feb. 13, 2019
The Help Team at Zapiet was very responsive and worked with me to answer my questions so that I was able to successfully update my shopping platform. I really appreciate the Zapiet team!
Feb. 11, 2019
I was getting SUPER frustrated when our check out button wouldn't work the day we were going to launch our Valentines day product for local delivery. Thankfully, Andrew came in to save the day! Not only did he fix our issue, but also edited the widget so it would match our brand better. So thankful for amazing customer service that goes the extra mile! Thank you Andrew!
Jan. 30, 2019
Works great. And when there are glitches, customer service is good. They respond within 24 hours, I'd say.
Jan. 23, 2019
It really help my online store noticed this season. App support team responded quickly on my queries. Although I need to reinstall due to the seasonality of my store. Looking forward to use this again next season.
Dec. 29, 2025
The app and the team are amazing!
Using app
About 7 years
Total reviews
1
Average rating
5.0
Hi there, Thanks a lot for the lovely review! I'm glad we were able to get you up to speed with the latest updates and get that checkout flow working smoothly. Wishing you a great holiday period, Stephane
Dec. 2, 2018
The app itself works pretty decently, but what I'm really giving 5 stars for is the swift, empathetic, and awesome team behind this app! They we're great with helping us out when our shop was having trouble with the programs. They're staff responded quickly to our inquiry, and was patient with us and our lack of knowledge. They fixed the issue without needing hardly any of our (precious) time and courteously notified us when the issue was resolved. The app itself has been used a handful of times by locals, especially those requesting they're items are giftwraped, which is awesome. We love this app during the holiday season!