Shopify Collabs
Shopify Collabs - Shopify's Influencer App
Rating
3.3
feedback
274
chart
#985
All reviews
Rating Breakdown
June 15, 2023
I wish I could give this -5 stars. It is so bad, the app never works. My influencers can't even redeem their gifts, not user friendly at all. Please do not use this. Run away. Whoever the developers are , thumbs down.
Hi there, Ashley here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Ashley | Shopify
June 15, 2023
This forces you to use collaborators that are only within the Shopify Network. What if we want to use our own influencers that are not here? Previously I was able to do this with my other business. However, I cannot figure out how to make that a possibility now that this app has been updated.
Hi there, Ashley here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Ashley | Shopify
June 15, 2023
Not supporting Spain, I was very excited when I reached 10k sales but I can't join. It should be written in somewhere BIG to let customer know which countries are supported
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear about finding out that Spain is not available with the Collabs Network at this time. There are still many other features Collabs offers. I'm going to follow up with you in an email to get more into detail. Jason | Shopify
June 12, 2023
I couldn't even get the CVS file to import, this app is not user friendly. you should just be able to enter the influences email.
Hi there, Mario here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Mario | Shopify
June 7, 2023
It theory its a great idea... execution sucks! Talk about lost products, time and money...its like chasing around preschooler's to post something...some got the products and didn't even post...over a dozen sent out...zero sales... HARD PASS until they are held reliable!
Hi there, Thank you for taking the time to provide us with this incredibly valuable feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you with. Anh | Shopify
June 6, 2023
I was really excited to install this app, being an influencer myself in the UK. I also have a start up business, and really wanted to work with other influencers. The integration was easy, the option to feature this option on your website however looks very unprofessional, so I will probably remove it. The WORST though is, that you can't join the Collab community until you have $10K sales! I mean, really? Where is the support for start-up or small businesses? Is this what Shopify wants to identify themselves, being a supporter of well established businesses? Very very poor!
Hi there, Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Thomas | Shopify
May 27, 2023
not available in our countries
Hi there, Thank you for taking the time to provide us with this incredibly valuable feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you with. Ashley | Shopify
May 24, 2023
Providing a very easy platform by which to provide products and/or discounts to people with special codes that can tie back to sales is an A+ 5 star experience. A couple of clicks and all automated payment is all you can ask for. However, there is no visibility into post gifting even though you have all their info. There's no analytics. There's no backend. There's no feedback. I should be able to click on their profile and see if they've posted anything related to my product. I should be able to message people or even send email campaigns and promotions to all my ambassadors or subsets of them. I should be able to rate people so that other brands can see who follows through and who drives sales. I would be surprised if even 10% of the people actually post content. It also does not drive sales. I may get 1 sale for every 3 gifts. It is absolutely of no direct value economically. But I do get some good content from here, and it's much easier than having to deal with endless instagram requests for products. But Shopify could make this infinitely more value almost immediately with very little effort.
May 22, 2023
I have sent out gifts to over 25 people and only 1 person has made 2 sales. It's a way for influencers to get free products and do nothing in return for the merchant. There needs to be some kind of commitment on their part to receive a gift.
Hi there, Thank you for taking the time to provide us with this incredibly valuable feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you and your affiliates with these difficulties and suggestions. Thomas | Shopify
May 19, 2023
Overall I like how easy this app is to receive collab applications and send gifts. But I hope there is a rating option for shop owners to rate the influencers. I have approved several influencers and sent out gifts to them, but they all disappeared and have yet to reply to me when they got the products, it's really frustrating and I am not sure if I should continue to use it.
Hi there, Thank you for taking the time to provide us with this incredibly valuable feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you and your affiliates with these difficulties and suggestions. Thomas | Shopify
May 18, 2023
So Shopify! What is your suggestion for a new business that wants to grow and work with collars that doesn't meet the "$10K in sales in the last 12 months." This is a barrier for new shops! Thank you! Denise
Hi There, Jason here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. This is a great question and I'm going to follow up with you over email to open up the lines of communication to share more information about all of the other features Collabs offers to help you work with creators. Jason | Shopify
May 12, 2023
Shopify collabs wouldnt work for my website, once I had to upgrade from dovetale to shopify collabs, it stopped working. Never really generated any good leads anyhow with influencers but was hoping. Support was not so great, contacted them twice, no one could help. Contacted support directly but at that point I just uninstalled due to too much frustration and stress......
Hi there, Brett here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing. Brett | Shopify
May 9, 2023
Four stars, because in theory, this is a great app. But there is some important functionality/information that is just not clear - happy to update rating if Shopify can help with deeper understanding. - can you outreach a creator directly from within the recruit tab? We can locate the creators we want to work with, add them to favorites, but there's no way to outreach them other then via an email list upload?? Something is missing. - what are the sharing requirements for creators - for example, do they just get a link that can be shared in link.bio, or are there other ways that they can share their link? Need more clarification on this. - What is the difference between members and affiliates? Very hopeful for this app!
May 9, 2023
The purpose is for this to HELP stores get exposure and build professional relationships...TO generate sales. Why would you REQUIRE a minimum of $10,000 in sales before you can even request to join the network?! If a store is already generating that much in sales, why would it need this app to find collaborators? That element alone is a complete turnoff. Not to mention all of these reviews complaining about other aspects. Do better Shopify.
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing. Vance | Shopify
May 3, 2023
Having issues saying i don't have permission and have to keep reinstalling. But people are applying fine via website. Could i please have some help with this. Thanks
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Jason | Shopify
May 1, 2023
The app is really buggy, it continually says I don't have permission to use my account and makes me install it over again.
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Jason | Shopify
April 29, 2023
My account was grandfathered into Collabs from Dovetale. I have spent 2 days trying to invite and receive an invitation to collab with another business owner. We both sent emails and messages and have not received any answers to what would be a simple solution. This app used to be so easy to use before it changed to collabs. I'm very disappointed. It has good features, but it's useless if you can't properly invite or register to use them.
Hi Gyv Me Body team, William here from Shopify support, thanks for taking the time to use and review the Shopify Collabs app, we appreciate all feedback we receive. I'd like to reach out to you to discuss the situation you've described here and work to resolve it. We'd love our app to work for you. William | Marketplaces Support Specialist Shopify
April 26, 2023
Is so complicated to use. If you want to invite an influencer, you would have to import an excel file, etc. No way to create links or other creatives and send them to affiliates. No way on sending a message to the affiliates. I have tried for several weeks to figure this out but it just doesn't have the functionality... I am going to delete from my store and use Affiliatery which is free
Hi there, Mario here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on these roadblocks. Mario | Shopify
April 24, 2023
I am not sure how well this works. I have been trying to link my IG account for a few weeks now with no success. I have reached out to support but got no reply.
Hi Black Lava Vape, Thank you for taking the time to review the Shopify Collabs app. My name is Brett and I'll be assisting you today. We'd like to make sure you're getting the support you need, so I'll be following up via email to see if we can help get your Instagram connected! Brett | Shopify Support Specialist