Shopify Collabs
Shopify Collabs - Shopify's Influencer App
Rating
3.9
feedback
338
chart
#933
All reviews
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Aug. 28, 2024
My account apparently got hacked by someone after the app was downloaded. Some started posting their content connected to my store.
Jan. 22, 2025
Great but it would be even better if you could have the choice to exclude accounts that you have invited and accounts already joined out of search results, would make things so much better!
Aug. 28, 2024
We've only just getting started- but so far the team has been very responsive, and we're seeing our first affiliate traffic and sales. Would like to see some more customization options on the recruitment page(s).
Aug. 26, 2024
Collabs makes working with creators on a gifting/affiliate basis. Also great support team if you need it. Strong recommend esp for teams who don't have tons of hours to dedicate towards building their program.
Sept. 3, 2024
9/3/2024 Update - I had a very nice video call with a Shopify rep. They are genuinely trying to improve this app, which is giving us hope. We're updating our review to 5 stars in hope of a brighter future here! I don't like writing 1-star reviews, but this app is useless. We spent serious time looking up applicable creators and offered them free $250 products, but had no responses. Now we're just getting spammed by "beauty" influencers who have zero applicability to us. It seems like Shopify didn't actually verify any of the creators. They either didn't sign up or are fake accounts looking for free things.
Aug. 20, 2024
we've been "scammed" and taken advantage of several times, due to to the fact that Collabs doesn't "vet" their creators. We ship products to our partners and there's zero communication or response after. After talking with other brands ,it seems as if this is a common problem with Shopify Collabs.
Hey there, thanks for the review and providing your feedback. I have brought this to the attention of our developers to take a look into. With that being said, it may be possible to create contracts that outline the expectations for the work the creator will carry out. I encourage you to seek legal advice when drafting any type of contract. -Ollie, Shopify Support
Aug. 14, 2024
Aug. 14, 2024
It's a horrible app. just scammers making money off our already recurring commissions and our existing customers.
Using app
About 1 year
Total reviews
1
Average rating
1.0
Hi, there. Thank you for taking the time to leave your review. We appreciate you sharing your feedback and experience. Our team is constantly working to improve Shopify Collabs for all users and hope to see you back with us in the future. -Kitana, Shopify Support
Aug. 14, 2024
Influencers take products and ghost, fix this now!
Hi, there! Thank you for your feedback. Unfortunately, there is no way to force a creator to promote a particular brand or merchant. You may be able to create contracts (outside of Shopify) that outline the expectations for the work the creator will carry out. We recommend seeking legal advice when drafting any type of contract. - Greta, Shopify Support
Aug. 15, 2024
I installed this app about two years ago but never used it. Today, I randomly decided to check something in the app, and to my shock, I found that two people I never accepted as collaborators or invited (again, I NEVER used the app) had scheduled payments, taking a percentage of two of my orders! This is insane! If I hadn't checked the app by chance, they would have stolen my money without me even noticing. This app is an absolute scam. Be very careful! I do NOT recommend installing it. I contacted Shopify support, and the first line support had no idea what to do. They had to escalate the issue to the Shopify Collabs team. I still don't know what's going to happen, but this experience is beyond frustrating and concerning. Stay away from this app! EDIT: the support team replied and I must say that your app is nothing short of a scam. Nowhere in the process of installing or using the app do you mention that people, even if they are not invited or have declined as collaborators, can still create affiliate links of their own. What is the point then? The entire purpose of this app is to allow control, and if I cannot control this, your app is worthless. To make matters worse, support has informed me that the holding period has passed, meaning these unauthorized individuals are now going to take my money—just as I suspected. This is outrageous and reeks of fraud. Your app and the way it operates are simply disgusting.
Thank you for taking the time and bringing this to our attention. While we're unable to provide account-specific support via the Shopify App Store, getting in touch with the Shopify Collabs team is the best course of action in order to identify how the two collaborators were added to your account. If you need further support with Shopify Collabs or have any other questions, then don't hesitate to get in touch with us via the Shopify Help Center (https://shopify.link/WJna). Cheers. -Elias, Shopify Support
July 27, 2024
I am very disappointed with how influencers are handling brand collaborations on the Shopify Collab. Many influencers send their applications, and after accepting some of them, I sent gifts. They received the gifts but failed to post or share stories about the products. They also do not respond to emails or Instagram messages. Additionally, there is no option to rate these creators/influencers, which allows them to act unaccountably.
Thank you for your feedback and review. I will make sure to provide this information to our team. -Emily, Shopify Support
July 26, 2024
Awesome great work , I love the experience the collaboration and application is a must.
July 25, 2024
July 24, 2024
cant manually settle the payouts is a deal breaker
Thank you for writing your review and for sharing with us how you feel Shopify Collabs can be improved. We appreciate your feedback and hope to continue improving the app over time. -Victor, Shopify Support
July 18, 2024
I will reconsider my review when "influencers" can be rated and reported for failing to comply with agreed terms. I do not want to give free gifts to random individuals and then be ghosted!!!
Hey there, thanks for the review. I can certainly see the benefit of allowing merchants to rate the influencer that they have worked with. I am going to provide this as a suggestion to our developers of the application. With that being said, it is possible to create a contract that outlines the expectations for the work that the influencer will carry out. I would suggest seeking legal advice when drafting the contract. -Ollie, Shopify Support
July 16, 2024
Improvements I would like to see is better search/filtering capabilities of the affiliates listed in the recruiting section of the app. Also, once an affiliate has joined the program, I wish it was easier for the affiliates to set up their automatic payments. Currently, it looks like the affiliates have to create a separate Hyperwallet account to get paid automatic commissions. I was hoping the affiliates could just enter their PayPal email address.