All reviews

Rating Breakdown

  • 5
    37% (89 ratings)
  • 4
    7% (17 ratings)
  • 3
    11% (27 ratings)
  • 2
    12% (30 ratings)
  • 1
    32% (78 ratings)
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5 / 5 Share

Dec. 6, 2022

Considering it's free I'm giving it 5 stars! Quite easy to use from the brand side. I'll echo the comments of the others that the registration needs to be EFFORTLESS for the creators. Also, if there were a tool to see who of our existing customers has a Shopify Collabs creator account that would make a lot of sense. And a step further would be who from our IG following has a creator account. This is a great start and with some tweaks I think we can base our influencer/affiliate marketing in Shopify Collabs. Without improvements we'll likely move to one of the big name platforms soon. Hope this helps.

Using app

25 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 14, 2022

1. Older signup process was better, I seem to remember it just had social handles to add? 2. The confirmation emails to applicants need to be able to be customised with a template. The default wording should be editable. 3. There should be an option to contact confirmed applicants, in segments/tiers, or send them newsletters or even contact them individually.

Using app

9 months

Total reviews

3

Average rating

3.7

Developer Reply

Hello, Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication so that I can pass your suggestions along to our developers. Ashley | Shopify

3 / 5 Share

Nov. 12, 2022

The application for creators should be quick and seamless. Creators/Influencers are lazy and slow. They barely respond to their emails and DMs let alone create a shopify account and fill out an entire questionaire just to be added to our list. Ask the developers to work on this. It has a huge potential but the shopify registrations should be expedited. Maybe something like a login with google or facebook to speed it up

Developer Reply

Hello, Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication so that I can pass your suggestions along to our developers. Ashley | Shopify

1 / 5 Share

Nov. 12, 2022

I am surprised that this app does not support the native Shopify multi-language feature. I have French and English on the same store and the Shopify Collabs is only showing English. Tried using translation app in Shopify to translate but it seems incompatible because the shopify collabs run within its own iframe.

Using app

About 2 months

Total reviews

2

Average rating

3.0

Developer Reply

Hello, Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Ashley | Shopify

3 / 5 Share

Nov. 3, 2022

I haven't started using this yet but have a question. If influencers don't link their social media to this program, doesn't it mean that the only way for them to generate affiliate sales is through an affiliate link. Is this the reason for the link. This way they simply need to mention the @ of the store, and it still gets considered as a referral - a more natural one at that - rather than referrals only coming through via their unique link.

Using app

7 months

Total reviews

1

Average rating

3.0

Developer Reply

Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify

1 / 5 Share

Oct. 30, 2022

I don't recommend this app at all. The sign up process for applicants is too complicated. They are required to create a Shopify account just to apply. On top of that, they are required to link up a social media account (not just provide their handle, but actually give permission to Shopify to connect to their personal accounts) BEFORE even being accepted. My applicant can't even finish the process because of error messages. When I reached out to support, all they told me was to have her clear her cache which did nothing to help, she tried multiple devices. I'm uninstalling.

Using app

3 days

Total reviews

6

Average rating

3.5

Developer Reply

Hi there, Thanks for leaving a review of our app. My name is William with the marketplaces team and I wanted to help address some of your concerns. Creating a Shopify account actually adds to the security of both merchant and creator information as this app does track the commission a creator earns and allows them to work with multiple creators simultaneously. I can reach out to you to discuss further if you'd like to try and resolve the underlying issues. Please watch for my email. William | Marketplaces Support Specialist Shopify

3 / 5 Share

Oct. 28, 2022

has a good potential to be one of the best apps out there. One thing that puts me off (and potential influencers) is the fact that you need to link your social medias when signing up. This is extremely annoying for people that want to join the program.

Using app

12 months

Total reviews

1

Average rating

3.0

5 / 5 Share

Oct. 26, 2022

It is a good tool. Making influencer marketing work has been tricky for us. This at least makes the process of outreach, gifting and payment easy.

Using app

5 months

Total reviews

2

Average rating

4.0

1 / 5 Share

Oct. 25, 2022

HI, Multiple ambassadors are trying to sign up but are getting following error messag: ''We were unable to verify that your request orginated from Shopify.'' They have cleared cache and also reload the page. Could you please advise?

Using app

6 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 18, 2022

I am new, but it seems to be working well so far. I will update after using this more. But so far so good.

Using app

4 months

Total reviews

5

Average rating

5.0

1 / 5 Share

Oct. 17, 2022

Overall, the application is great and has great potential. PROBLEM: Like everything else lately, they create the flow with the Shopify brand throughout, so it's not your own brand solution. This makes every vendor look like a shop and not a brand. It's a shame that shopify is using our business to promote theirs while getting paid by us. Even to get an account as an influencer you have to register in shopify platform.

Store

DICCI

Using app

About 5 hours

Total reviews

10

Average rating

4.2

Developer Reply

Hi there, Thank you for trying out Shopify Collabs and leaving a review for us. We're always looking for ways to make our app the number one choice for both creators and merchants to collaborate with each other. I'll reach out to you to get specific feedback that I can pass on to our development team. William | Marketplaces Support Specialist Shopify

4 / 5 Share

Oct. 14, 2022

Needs a signature section and a way to communicate with collaborators. great for keeping things in one place

Using app

Over 1 year

Total reviews

7

Average rating

4.7

5 / 5 Share

Oct. 12, 2022

Collabs (formerly Dovetale) is precisely what we needed to find influencers and creators. Easy to onboard them, set up discounts, track conversions, and even pay them seamlessly. Also super cool that we can set up gifts (free products) to simplify the process of shipping out samples. It still amazes me that the product is free when other options charge thousands of dollars a month. Super excited to see where Shopify takes the product next!

Store

Duradry

Using app

Almost 2 years

Total reviews

12

Average rating

5.0

3 / 5 Share

Oct. 6, 2022

Do you understand the effort it takes to bring collaborators into a platform? Overnight, without any heads up, you broke the entire flow and deployed a buggy sign up process. And now people cannot join? Why would you do this? After Shopify takeover the whole flow became super confusing. I love my Shopify but this part of the product needs better judgement. Please get us back to simple.

Store

Cubtale

Using app

10 months

Total reviews

1

Average rating

3.0

Developer Reply

Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify

1 / 5 Share

Sept. 28, 2022

Very unhappy, especially as a ShopifyPlus customer! This is not like GRIN or UPFLUENCE. The system is almost impossible for influencers to work with you. The sign in process is confusing, the gift section is confusing. The influencers have to go through so many steps and technical issues; they practically don't have time to concentrate on your products. This needs a TON of work. ShopifyPlus should actually find out how to run an influencer program before launching an App like this. I wish I didn't dig into it until it had been out for longer. Hoping for a much better experience in the future whenever this gets completely redone. Terrible.

Store

H2BAR

Using app

21 days

Total reviews

1

Average rating

1.0

Developer Reply

Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify

5 / 5 Share

Sept. 27, 2022

App is working great! We're very happy with it and enjoy using this app to collaborate with both influencers and consumers.

Using app

Over 1 year

Total reviews

8

Average rating

5.0

1 / 5 Share

Sept. 27, 2022

I have multiple influencers trying to sign up as an ambassador but they are just getting the error message "We are unable to verify that your request originated from Shopify". Now when I test myself to try out you are required to create a Shopify account just to signup as an ambassador? What is this Shopify???

Using app

2 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, I'm William from Shopify support. I understand that this experience is new however it is part of our efforts to ensure that merchant and creator data is protected in our authentication system. I'll reach out to you via email to discuss the specifics and work out any problems that you have with any of your ambassadors. William | Marketplaces Support Specialist Shopify

3 / 5 Share

Sept. 29, 2022

There are things I really like about this app and things I do not. I think it is pretty easy to use and I like that everything is in one place. That being said, sometimes it glitches though. Also, I don't like the way the gifting works with it. I hate that to offer a gift you have to go through all your products one by one and add them, just to allow people to choose from them. I wish you could choose collections that people can pick from. I can't imagine what this will be like in the future as I add more products to my site. Also, I don't like the page that the members see when choosing a gift. it shows 1 product at a time and you have to scroll down through them all. It would be nice if the page had them 3 or 4 next to each other, as well as being able to choose what the page looks like to match with our website. I feel like there is definitely more work to be done on this to make it better.

Store

HUELLA

Using app

About 2 months

Total reviews

4

Average rating

4.5

Developer Reply

Hi there, Charlotte here from Shopify support, thank you for letting us know about this issue you were experiencing on Shopify Collabs. Our engineering team has now fixed the Applicant page loading error, and you should now be able to navigate to that page as normal! Our team has sent you and email in order to make sure that the app is now working as expected. Charlotte | Shopify

1 / 5 Share

Sept. 26, 2022

Our team was SO EXCITED for Shopify to further build out Dovetale's platform. Unfortunately, whenever the integration happened it disallowed us from modifying or creating new tiers. It also is evidently glitchy on adding collaborators. We've yet to figure out either. When I submitted questions to the dev team to help enable the app, we received lackluster explanations. Just frustrating. So much potential. Looks like we will need to go another route.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify

1 / 5 Share

Sept. 26, 2022

I couldn't even get past the first stage of set-up before it crashed and told me info had been sent to admin. Why did it crash? Who knows. I didn't even do anything that would warrant making an error since it was only the first stage of installation. But no help forthcoming. I'm sad as there has been lots of hype, and it is a needed app, but if you can't even install it, what's the point?

Using app

About 1 year

Total reviews

2

Average rating

1.0

Developer Reply

Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify