CJdropshipping: Much Faster

May 3, 2022

Not worth the problems and support is terrible. Ended up getting Shopify involved after a POD order came through my store. Customer submitted multiple images for 5 different customizable items (large order for me). CJ contacted me to request that I combine the jpg images into one file for each item. I was fully willing to do so. Tried clicking on images in my order dashboard but their app blocks that ability. CJ later instructed me to use their own order dashboard to download images. Their images were only 40x40 pixels so I had no control at that point. First they said they didn't have images at all, then they said they have them and won't combine files for me, now they are telling Shopify that they are waiting for the images from me altogether. After getting Shopify involved, no one from CJ is communicating with me anymore. Games.

April 28, 2022

CJ dropshipping is 1000 times better than Aliexpress because of faster shipping times and faster customer support. Also better quality overall!

Feb. 17, 2024

AWFULL AND USELESS SUPPORT! Had an order fullfilled via CJ, oder was refused by carrier and sent back to CJ. Asked CJ about the reason for that -> Ticked opened on Feb 08. 2024. Had several chats with the support then, everytime a different person, every time I was tould to wait. Today is Feb. 17. 2024. CJ still have no idea what went wrong with the shipment. I have more orders for the same items in the mean time. Asked CJ what to do to avoid the same issue occuring again. Support says to wait, my agent "normally" will be back to work tomorrow... I am speechless about ths one. I understand they have CNY and are low staffed, but having no advice after 9 DAYS !!! is absolutelyy NOT ACCEPTABLE

April 18, 2022

Great app, much better than oberlo.... super helpful 24/7 staff available. cheers to Jessie Xie for making the process super easy!

April 10, 2022

What a wonderful experience. Joyce in support was very helpful in helping me migrate through their system.

March 24, 2022

I used this app to help me with orders fulfillment, so far is great so much options for shipping and customer support are amazing, Ada was helpful she did awesome support with the products connections.

Feb. 27, 2022

Really responsive customer service. Impressed with their ability to resolve issues quickly to questions asked

Feb. 23, 2022

I just started using CJ a month ago, and I have to say, it has not been going well. I listed and successfully sourced a handful of products. Got many orders from my customers and was notified by my agent that half of the products were out of stock AFTER MORE THAN A WEEK of placing the order, even after they "successfully" sourced the items. Now, I have to refund hundreds of dollars to my customers. This was a problem I was trying to avoid when switching to CJ, but unfortunetely, it turned into more of a problem for my business. I had a better experience with AliExpress and Oberlo. I do not recommend CJ for dropshipping. I will now have to switch to a real sourcing agent to handle all of my orders.

Feb. 19, 2022

Very good support for setting up my store, thanks for the help Ada qiu ! i hope we gonna work a lot together

Jan. 27, 2022

I have been using CJ Dropshipping for about 4 months and it has been a pretty good experience. Every representative that I have communicated with has been very patient and helpful. My recent communication with Ada Qiu has been great. Keep up the good work!

Jan. 21, 2022

I've been working with CJ for a couple of years now and I highly recommend this company. I used to work with a private agent but I found CJ to be more effective and very professional. They have a great interface that just makes it easier to manage my orders, sourcing requests, packaging. The custom packaging feature is great and allows you to choose among hundreds of different packaging. They are very fair and professional with disputes. Also great that they have warehouses in the U.S and Europe. My personal agent Diana does a great job and she's very friendly. Highly recommend!

Jan. 4, 2022

The costumer service is always perfect. They are always prepared and nice. The app is well done, not complicated.

Jan. 1, 2022

Great app, much better than automizely who i was with for months, until i jus realized they don't have any customer service or deliver anything on time, CJ gives me delivery options and customer service is great and much better app to use for someone who wants to deliver quality items and service to customers

Dec. 30, 2021

Although the quality and efficiency of sourcing still need to be improved, they are active to help us solve any problem. Especially the service of my agent Nikita is so great.

May 30, 2022

I started working with CJ at October 2021. Within 3 months they helped me go from 1-2 orders a day to over 800 orders a month! The best part of it all was my agent Lee, which is amazing, he helped so much in every area I could have asked for and so much more! definitely recommended! Thank you CJ Dropshipping

Dec. 9, 2021

This is a real review not fake like 99% of the other reviews. It has been 1 month since we started using this app , they could only deliver 1 order out of 16 orders. Orders are showing no progress since more than 5 weeks. Customers are calling us everyday and we have no explanation to make. They only create an electronic shipping label but they do not actually ship the items. Stay away from this company, It is not worth to lose your hard earned reputation!!!

Dec. 6, 2021

customer service is always present to listen to you and provide you with all the answers you need Martin is a good leader thank you very much to you

Dec. 4, 2021

Semplicemente fantastico, è un piacere lavorare con gli agenti di questa piattaforma, la giusta armonia tra prezzo e qualità.

Dec. 11, 2021

First of all, I want to clarify that my last agent Jessie is great, knowledgeable, and very helpful; she helped me to resolve most of the issues other agents created and the terrible service CJ provide. The problem and the reason of this review is because CJ start shipping your orders within the timeframe; then after you have a little bit of time with them, they start switching your 8-15 shipping method slowly (''which is the fastest they supposedly have'')to a 20 to 35 days in transit (several times longer or because of the long time, items get lost in transit often so you have to refund your customer but CJ will not refund you) They keep changing the shipping method and speed you paid for and you will not be able to do anything because they are still using '''''''''the supposed shipping method you paid for''''''' Then you start getting a ton of messages from your customers asking why their orders has not been delivered which yields to a bad review that you cannot hide or fix on your Facebook shop, etc. They WILL try to do anything and everything they can to avoid giving you a refund for orders placed and cancelled immediately, items damaged, etc. They start good so you can start using their app, but then later you will have all these issues and you will regret it.

Nov. 26, 2021

Very poor service. Realistically speaking, only 35-40% of orders are delivered properly. When I say that, I mean: The process does not exceed 5-6 days. It is very long for the others. Also, it REGULARLY happens that after 10 days of processing they just say “Out of Stock”. Very bad for us, they cover themselves while we quarrel with customers and lose them, as our reputation declines. The other thing people need to know is that the Agent assigned to them by CJ can't help but look at the warrants, say what's going on, can he speed up the process? NO, it almost doesn't serve. And worst of all is when they write to you "This often happens in the DS" MA don't? And because you don't update your Stock products nicely, it says 40,000 in stock, and you say sold out. Funny and sad. To summarize: The processing is horrible. They always apologize and that's why only the customer service serves, to help in the right way? Hard They do not update the camp regularly. Everything that is written on the site is not true. They are only suitable for a start, later you have to get away from them or you will fail in the worst case.