Infinite Product Options
Infinite options to personalize customize and bundle products.
Rating
4.7
feedback
2,293
chart
#331
All reviews
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Feb. 7, 2023
Used this app for way too long unfortunately and overpaid for its VERY basic features that don't even work properly often times. There's no live chat support and the limited support you get via email is very uncooperative. If something is not working, they'll just say that's the way it is and that nothing can be done about it. I have emailed them several times about simple requests (that other apps have done for me today in one day) but they just don't care enough to give adequate answers or resolve any problems. What made me decide that I'm done with this app is their representative Jordin who rudely asked me to disable their app even though there are other workarounds to the presented problem and a much better way to relay this message. But it was evident that he just couldn't care less so he game me a lazy and rude response. Deleted and I wish I had never paid a penny for this mediocre app.
Hello Team Sensei Touch, I am very sorry that you had a negative experience with our app especially after having it installed for over a year. It is never our intention to provide short or unhelpful support and I apologize that we did not provide a more thorough explanation of why two applications were not compatible and the steps required from both developers to ensure they would work together. We will certainly take this feedback into consideration. - Annette (Director of Customer Success)
Dec. 9, 2022
Bad Customer Service... I have emailed three times npw across what is almost a 24 hour period and no one has come back to me, they clearly do not want me to use their app
Hi Ben, I sincerely apologize that you have not received the emails with updates from the engineering team and confirmation of the installation of the application. We will be sure to send another update to the email address to the contact email provided on your website. Annette (Director of Customer Success)
March 28, 2022
Though initially helpful, the staff have become pretty unresponsive for real issues (outside of installation). We have had a bunch of issues with customer orders being able to checkout without having paying for their add-on items. And what can we do as a business? We can't really blame the customer for this, since it is our website. We are just out that money, which is frustrating. We are shopping around for another app, and until they figure out these issues, I wouldn't sign up for this app again.
March 22, 2022
lousy interface and process to implement - Way too cumbersome to implement if you need multiple pricing per variant . For 4 options and 200 variants with different costs the effort is over 1000 operations - Per Product!
Feb. 20, 2022
Useless, its just a text filler this "infinite" thing, no live preview of color selection, or price selection on product page or anything for that matter. ITS JUST TEXT FILLER BOXES APP. Doesn't solve the lame 100 variant top of shopify, for ridiculous this is, it promises something it can´t deliver.
Oct. 13, 2020
The App used to work very well, now there's a BUG, I can't create any new product sets, and there's no live support, it has been like that for 2 days, VERY DISSAPOINTED! if you release a product make a proper QA.
April 17, 2020
All the fields have suddenly disappeared. Please support and inform us. Customers don't complete their order without this custom fields. That crash cost me lots of money!
April 17, 2020
App has crashed and needs to be fixed ASAP. Please communicate timeline for fix so that we can work with our customers
July 9, 2019
• DO NOT INSTALL • I spent 2 days writing all the complicated conditions for this app. Shouldn't have bothered. What they don't tell you before you do all this work is this; When a user selects the amount of your product he wants, let's say 4, then he selects an option specified in this apps conditions, it automatically adds 4 of those also. So if a user buys 4 of the main product he has to buy 4 of whatever add on he selects through this app. AND THERE IS NO WAY AROUND IT!!!! So, I contacted support and wait for this....this is their response.... "I understand that this is a frustrating situation, especially after working on these options for so long, but there's not much we can do in this immediate moment or even communicate this specific issue to users. As mentioned, I'll be sure to let our team know about this and see if we can get it added for a future update." Hang on, did I just hear that right? "...there's not much we can do in this immediate moment or even communicate this specific issue to users." So, the app is broken and they claim there is no way to tell users that it is broken before they install and spend days configuring it! So, I told the support person I would screenshot that response and use it in this review. Here was his response; "I don't think you can add screenshots to reviews' So a broken app and a flippant support team. DONT INSTALL
June 24, 2019
I cannot for the life of me get this app to work. When I install it, I get a blank page. I've tried multiple browsers. I want to pay for this but I there is no point.
March 3, 2019
Installation impossible. I tried to follow the installation instructions however they did not find the string of text or file as described. I'm not willing to pay for installation of a "FREE" to use app nor am I willing to have the publisher install it for me because I won't be able to remove it myself. No thanks!
Hi Carol, We are very sorry that you were frustrated during the installation of Infinite Options. Our Expert Install Service is offered as a service for those that don't want to touch code, but is not the only option to install the app. We do our best to offer videos, step by step tutorials, and documentation on how to add the one line of code to your theme. However, all themes are different so we know that it can be frustrating when your theme doesn't match the example. If you would like to give the app another try, our team would be happy to help guide on the right place to add the code or which file to search on your theme. Please reach out to our team at [email protected] so we can help! Thank you, Team ShopPad
Feb. 4, 2017
Dishonest company, sending out false emails to fill out the survey in exchange for one of their free apps for a year. They fail to mention you actually get entered into a competition which they did not state in original email
Aug. 26, 2015
Only usable for developers and code junkies. Tried for hours, nothing worked. If you don't have profound programming experience don't vast your time with this app. Can't recommend.