All reviews

Rating Breakdown

  • 5
    91% (1,967 ratings)
  • 4
    6% (124 ratings)
  • 3
    2% (37 ratings)
  • 2
    1% (15 ratings)
  • 1
    2% (33 ratings)

Reviews with Text

  • 84% (1,829)
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5 / 5 Share

March 25, 2022

Really quick & efficient support. I wanted my custom options to look better and fit my theme/project page better in a matter of hours they fixed it. Super Easy. Worth the additional step-up fee.

Store

Madam37

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 24, 2022

We have just started using this app to provide additional shipping options for the customer, and we plan on utilizing the app to provide product add-ons. The customer support team have been very helpful and quick to respond when we needed to move the position of the options menu on the product page.

Using app

21 days

Total reviews

11

Average rating

4.9

4 / 5 Share

March 24, 2022

The App works well, but the technical support was kinda iffy!! I had an issue in the beginning because their documentation was NOT up to date. Some things I looked at where different than the actual software was showing. Tech support never really did understand I guess what I was trying to ask their help for, but Shopify tech support saved their ass!! I got it working just fine with Shopify's tech support, but Infinite Options tech support is questionable. I recommend the product because it does work, but if you need tech support on it, go with Shopify!

Using app

15 days

Total reviews

1

Average rating

4.0

5 / 5 Share

March 24, 2022

Great app. The team were really helpful when I had a couple of issues with it fitting with my theme - they fixed things very quickly! Would recommend.

Using app

15 days

Total reviews

10

Average rating

5.0

1 / 5 Share

March 22, 2022

lousy interface and process to implement - Way too cumbersome to implement if you need multiple pricing per variant . For 4 options and 200 variants with different costs the effort is over 1000 operations - Per Product!

Using app

3 months

Total reviews

2

Average rating

3.0

5 / 5 Share

March 21, 2022

This app is super helpful in letting my shop have much more personalization in items that I offer customers. Any time I have had an issue with coding, customer service has reached out asap and helped me resolve the issue extremely quickly.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2022

I find the app very useful and it is easy to use! I'm so impressed by the support team! Very helpful and committed! Responds quickly and they solved my issues immediately. I really recommend this app!

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2022

Die App erfüllt genau meine Erwartungen und der Service ist wirklich toll. Innerhalb von wenigen Stunden hat das Team alles an meine Seite angepasst. Ich bin begeistert und kann Sie nur weiter empfehlen!

Using app

9 days

Total reviews

1

Average rating

5.0

3 / 5 Share

March 9, 2022

This app helped me to create a customizable order form but it wasnt without its hardships. Its not as straightforward as I thought it would be and the final output doesnt really look good (at least for longer forms) unless you know what you are doing with CSS. In my case, it has caused me to hire them and pay an extra fee to get it right...And the 24/7 support is a farce! They simply accept emails 24/7 and get back to you whenever...who doesnt?!? Chat just sends them an email, it doesnt even connect you to someone...ugh...At this moment I am sitting here with an urgent issue and have no idea when I will hear from them...IF you arent an expert in programming/CSS/etc., expect headaches and longer than expected wait times for getting help.

Using app

14 days

Total reviews

3

Average rating

3.3

5 / 5 Share

March 7, 2022

Best app. Best service. I've reached out to their support a million times, and each time I get courteous, helpful and thorough assistance. This app is truly flexible and can be used in a million ways. Our store has many different variant combinations, which is difficult to offer bundles via Shopify alone. This app makes it a total breeze.

Using app

Over 4 years

Total reviews

5

Average rating

4.6

5 / 5 Share

March 1, 2022

Excellent customer service received from Amanda Hom. Clear accurate and very timely. Thank you so much!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 28, 2022

ShopPad was very quick to assist us with any issues we had. I highly recommend this app! Works great with our website!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 28, 2022

Great way to add a text box for personalization info. Also works great for offering a gift message and gift wrapping for a fee. Support is incredible and fast if you happen to need it.

Using app

Over 2 years

Total reviews

13

Average rating

5.0

5 / 5 Share

Feb. 28, 2022

It is a fantastic app, with a great performance in the website (loads fast and looks great), and a seamless, easy to use settings panel. They have done a great work in making something complex (setting up options with or without conditional logic) very easy to use.

Using app

About 4 hours

Total reviews

2

Average rating

5.0

4 / 5 Share

Feb. 26, 2022

We have been using this app for a month or so now and it's working great for our personalized products. The only reason for the 4 stars is it loads a little slow on the product page. Other than that, the app truly does work great and it is very easy to implement!

Using app

10 months

Total reviews

12

Average rating

4.8

5 / 5 Share

Feb. 23, 2022

This app was a great help to collect and organize the large amount of data we collect to fulfill orders for our highly customized products. The support from shoppad has always been prompt and professional. Definitely recommend.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 18, 2022

Really great app! No problems at all and the interface was really simple and easy to understand. Customer support was also amazing; super helpful and quick to respond to my concerns. I recommend this app 100%!

Using app

5 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Feb. 20, 2022

Useless, its just a text filler this "infinite" thing, no live preview of color selection, or price selection on product page or anything for that matter. ITS JUST TEXT FILLER BOXES APP. Doesn't solve the lame 100 variant top of shopify, for ridiculous this is, it promises something it can´t deliver.

Using app

6 days

Total reviews

5

Average rating

1.0

3 / 5 Share

Feb. 14, 2022

Please be able to operate in Japanese. Very confusing… Simple words are fine. I really want you to respond quickly.

Using app

12 months

Total reviews

2

Average rating

4.0

5 / 5 Share

Feb. 8, 2022

Game changer. It helps me create products with options that won't cause a problem with our inventory. Also a better presentation for customers if you want add-ons implemented with simplicity. Would love the possibility for certain options to affect inventory in some case, hopefully it will come in the future. ;) I took the 20$ service because it's a fair price for a work properly done. Great service and yes it was done in the 24 hour time frame. Thank you!!!

Using app

3 days

Total reviews

9

Average rating

5.0