Infinite Product Options

Incredible customer service would 100% recommend

Don't make the same mistake I made going with this app over the countless others that are sooooo much better then this and less expensive. I made the costly mistake of trusting this app for my store and had countless option sets which took a long time to set up. 1st off, they lack the functionality to edit your order in the cart which literally every OTHER options app offers and they charge you extra if you want to allow customers to upload their files which is a basic functionality for other options apps. The biggest issue I have with this app is the lack of support and transparency. There was recent an update with shopify that made this app not function properly, but they decided to not tell their users. This ended up costing me $1000's of dollars in sales since customers couldn't even add to their cart, the only reason i knew was because i started to get customer complaints. When i reached out to them, they ended up saying that it was due to shopify making an update and that they weren't able to do anything about it. I reached out to shopify, and they did confirm that they performed an update to their api's which is common but that all apps are made aware of any type of updates weeks or months in advance so they can properly update their apps to not have any issues. The fact that infinite options has as many downloads as they have you would expect them to at least tell you that they will not be able to function the way they were, but no they decided to omit that information and just wait until users noticed. Their support team is literally a joke, if you're reading this go check out all the other options like hulk, globo, avis, and various others that are less expensive but offer wayyyy better functionality, the difference is not even close. I wish i would have never installed this app and saved myself the countless hours of having to migrate to a different app, let alone the thousands of dollars that this app ended costing me by not working as it should've. I hope that my post helps at least 1 person not make the same mistake that i made and chooses to offer their product options with an actual reliable app.

Emily F was quick, prompt and so very helpful. Would like to deal with her every time as she knew exactly what she had to do and wasted no time getting it done. Just the kind of customer service that I love! GREAT JOB EMILY

Great app so far, awesome customer service. Impressed so far! Thank you!

Great app. Our products have a lot of weird variations and options. This app helps us accomplish what we need to. Great support as well!

Customer support is amazing. The install team was able to make several updates for me within hours of my request.

Completely stopped transferring option data to our sales orders so we have to find a new app. Customer service has been unable to help us even though we have shown what is happening. They simply stopped responding to us. We even deleted the set and reinstalled it but to no avail.

Fantastic app! We're now able to present the options available to customers in a much more stylish and professional way. The support is amazing, especially Emily, who is always super helpful.

Great follow through on solving a problem. Made our site better immediately. Thank you!

The app works just how we need it, and the service is top notch. So fast, and Emily at ShopPad even added a faster loading script, so everything worked more efficiently on the site.

Such a great costumer service, solved our problem quickly and were super responsive, thank you very much

The customer service is simply the best. The live chat is easy to use, and everyone is incredibly patient and helpful. I highly recommend!

Excellent Support!

Simple, well-built, and *extremely* responsive support. Big timesaver for me.

I'm someone new to e-commerce and so need help navigating through apps. The customer service here is very good. They are patient and knowledgeable. Definity recommend this app.

We transitioned from Bold Options to Infinite Options quite a while ago, and we couldn’t be more thrilled with the decision. The Shopad team has been incredibly supportive, responding promptly with helpful solutions whenever we’ve reached out (more often than we’d care to admit!). They’ve even stepped in to fix or implement code when needed. We’re absolutely delighted and highly recommend Shopad Infinite Product Options.

Fantastic customer service. Fast and easy to work with.

Excellent Customer Service Support and App Functionality!

Buena atención, rápido.

Absolutely love this app and Emily F in customer service is so sweet, helpful and answered all my questions! Definitely beyond happy with her service. Thank you again!