All reviews

Rating Breakdown

  • 5
    91% (1,967 ratings)
  • 4
    6% (124 ratings)
  • 3
    2% (37 ratings)
  • 2
    1% (15 ratings)
  • 1
    2% (33 ratings)

Reviews with Text

  • 84% (1,829)
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5 / 5 Share

April 19, 2021

I kind of feel like this app is hampered by some limitations that are placed on it by Shopify, and as a result, it was not for me, but the team was helpful. Using the option that automatically added a second item to the cart made my orders and shipstation invoices messy, which increased packing errors and confused customers (customers can add a kind of product option that adds a second item to the cart, but they can remove the second item from the cart and the primary product still shows the product option). Hard to explain, but you'll recognize it when you see it. They made some changes to my cart to clean up what customers were seeing, but I advise you not to have anyone modify any of your themes without backing up first. I had so many apps modifying my themes, that I ultimately just started over with a new theme. Is this app to blame? Partly. But mostly it's Shopify's own limitations.

Using app

2 months

Total reviews

11

Average rating

4.2

5 / 5 Share

June 29, 2022

Infinite Options has been a VERY EFFECTIVE app to have operating on our Shopify store! SIMPLE and RAPID insertion of various options with any product. We should also note that their customer service is TOP NOTCH -- they respond quickly and find efficient solutions to inquiries. Titanium Archery Products fully endorses Infinite Options!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2021

The app is great and the service is extraordinary! I had some questions which were solved in no time. I would definitely recommend using this app and working with the team behind.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 13, 2021

This app is great so I can add multiple personalisation options to my products. Customer service is amazing too.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2021

I've been using this app for a while now. I needed to make some change and the support was fast and efficient. Every thing is working well. Thanks

Using app

Almost 3 years

Total reviews

8

Average rating

4.5

5 / 5 Share

April 12, 2021

their chat function is a lifesaver. Having someone help out at instant speed is soooo convenient, thank you Mandy for helping me format the way my options look!

Using app

About 3 hours

Total reviews

4

Average rating

3.5

5 / 5 Share

April 8, 2021

I make personalised items and was previously asking customers to just write their customisation into the notes section on the website - this looks so much more professional! The team also could not have been more helpful in setting it up, really pleased and impressed with their service :)

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2021

Extremely Helpful with all of our questions! Responsive chat, do not choose any other app for multiple options, this is the one you are looking for! Tried dozens of apps and finally found this one. Thank you for all of your hard work!

Using app

29 days

Total reviews

7

Average rating

5.0

5 / 5 Share

April 6, 2021

I tried a couple of other apps before I came to Infinite Options and had so many problems with them, as well as getting support. The Infinite Options work great with no problems, and their customer service is amazing!! Any questions I had, someone would reply straight away. The app itself is built in a very logical way, so that it's easy to duplicate options, variants, etc. Love it!

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 6, 2021

Great app. The app team support helped sort out some issues I was having with my code, but now it appears to be working perfect. Thank you so much!

Store

Voltlin

Using app

About 1 month

Total reviews

33

Average rating

4.5

5 / 5 Share

April 6, 2021

Great app - amazing customer service. Our shop needed a way to charge a service fee for assembling particular products and Infinite Options fit the bill perfectly.

Using app

About 2 months

Total reviews

11

Average rating

5.0

5 / 5 Share

April 5, 2021

This app is perfect for us because we sell items by the fractional inch. Shopify caps us out at 100 variants but Infinite Options is just that. Also, their support staff is very very helpful and work towards your success. Great app.

Using app

11 months

Total reviews

15

Average rating

5.0

5 / 5 Share

April 5, 2021

This company's customer service is the best I have ever worked with! Santiago has been helping all morning, replies within 30 minutes and much less each time and has effortlessly helped me set up my site as well as taught me how to use it in an easy to understand way! recommend this site 100%!

Using app

3 days

Total reviews

10

Average rating

5.0

4 / 5 Share

April 5, 2021

Great customer service! We had an issue with a bug on our website and they were quick to help us out.

Using app

12 months

Total reviews

3

Average rating

4.7

4 / 5 Share

April 4, 2021

We were looking for a solution to allow our customers to add customization to their apparel purchases. After having issues with another app that would not work properly, we tried Infinite Options and it worked perfectly for what we needed. The setup was easy, the help and support was fast! The only improvement that I would like to see is the method at which the app charges price upgrades for options. In order to add a price upgrade, you must create an item with the upgrade title (cost, title) and then link that newly created product to the item that you want to add it to. If they had a function to simply add an additional cost instead of having to create a new item I would have rated the app at 5 Stars. Don't avoid the app due to the monthly fee. We have made the low fee back in one add-on sale. It's worth the money if you need to add options to your products.

Using app

20 days

Total reviews

1

Average rating

4.0

5 / 5 Share

April 1, 2021

I needed support because I did not know what I was doing and the lady who helped me was very helpful. The app works as expected. I would recommend it.

Using app

18 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 1, 2021

I sell customized items in my store. I used this app to help my customers personalize their orders. They can use eye-catching swatches to make their selection. I think it enhances the shopping process and makes it much easier for them to visualize what they're going to get. I highly recommend this app if you're looking to easily bypass the Shopify variant restrictions and improve your shopping experience in the process. Thank you!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 31, 2021

One of the best apps on Shopify! I have used other options apps and found them to be overly complicated and slow. Infinite options are non of the previously mentioned. Once you understand how to apply your options, it is straightforward to use, and you have everything you need in a concise format. The customer service is excellent as well. They usually get back to me within the hour and go into great detail to help resolve any issues. 5 Stars highly recommended

Using app

5 months

Total reviews

10

Average rating

5.0

5 / 5 Share

March 30, 2021

This is a great app which helped my extend the bounds of my themes limitations. Not only that, but the support I got from the team was promt and incredibly helpful and friendly. They were able to edit the code of my theme to suit my needs. Would definitely reccomend and use again in the future.

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 30, 2021

I had an issue with how infinite options was displaying when I switched my theme to "Fashionopolis." I wrote to customer support on a Sunday and head back from their team in an hour. They sent a easy-to-understand step-by-step process to solve my issue and it worked perfectly. It was a pleasure to work with Christian and Anh, who helped me on something that could have turned into a big headache and lost sales. Thank you so much!

Using app

7 months

Total reviews

2

Average rating

5.0