All reviews

Rating Breakdown

  • 5
    90% (2,097 ratings)
  • 4
    6% (137 ratings)
  • 3
    2% (49 ratings)
  • 2
    1% (20 ratings)
  • 1
    2% (36 ratings)

Reviews with Text

  • 77% (1,812)
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5 / 5 Share

Dec. 3, 2019

The support team is responsive, helpful, kind, and knowledgable. I have no hesitations recommending...

Using app

14 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 25, 2019

I'm using this app to add additional product options to an existing product in order to "up sell". "Bundling Options" is possible with their chat support team. So far it's looking good for me! Thanks Mandy for all your help!!

Store

ITLA

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 25, 2019

This app allows our customers to choose a ring size prior to making a purchase. Works great and they offer great customer service! Highly recommend this app.

Store

MULU

Using app

4 months

Total reviews

4

Average rating

4.5

5 / 5 Share

Nov. 21, 2019

perfect app if you are looking to customize your product offering - amazing customer service too!!!!

Using app

Almost 4 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 20, 2019

Love this app - I have lots of products with lots of options, this is the perfect solution. And when I added additional currencies to my site, the Infinite Options techs caught it, contacted me, and then updated the code - great customer service. Overall easy to use and set up, offers lots of flexibility.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 15, 2019

This app works perfectly - I need lots of options on some of my products that the basic shopify site just can't do. Also, the customer service is great.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 14, 2019

I had a great customer service by Matt Van Winkle he was working with me with emails and phone to solve my problem and this app is wonderful.

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2019

Received great help from Mandy. Quick to respond and easy to work with! The app is also great. I have been using it for a year with no problems at all.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 14, 2019

Really good customer service and quick replies. defos recommend for anyone using options for their shop

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 13, 2019

This app is great, I've used it on a few of my products now and it does the job perfectly. It can take a bit of getting used to when setting it up, but I got used to it and now it's easy. Once I needed some help with a tidy layout and the service team did it for me within 24 hours and it looked absolutely great.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 12, 2019

Excellent support. Answered my email in a few hours and fixed a small glitch within another hour. Only started using the app this week, but is going to work really nice for my personalized engraving business.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 12, 2019

I absolutely love this app, it is amazing!! Allows me to add all sorts of personalisation details to the products, adding fields and bundles to create infinite options. Jordin at the help desk is so so helpful, able to solve all my problems no matter how complicated. Would highly recommend both the app and support Thanks so much!

Using app

About 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Nov. 8, 2019

Great app, give my site a lot of great options that I cannot get with the standard options. Install was easy and the developer was quick to help make a small fix to get it working. They latter responded quickly to a small bug fix for my site. Fix was done in just hours. Thanks for a fantastic app guys!!

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 8, 2019

Jordin's customer service in helping us set up the app on our site has been incredible. Speedy, reliable and very friendly. Such a great experience!

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 4, 2019

I used this app to add extra options to my products. Shopify only allowed me to add options such as 2 pack, 3 pack, 5 pack. But then I needed to add colour options, as the customer can select up to 5 different colours. Infinite options was perfect for this, and as my themes code was different to what was in the set-up guide, the expert help set it all up for me for $20. so easy!

Using app

About 16 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 1, 2019

I have just had Jordin from the support team complete for me in an hour what I have spent over a week looking for a way to do. If the customer service is this good all the time buy shares in this company. Top Notch!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 23, 2019

Makes admin side and customer experience much easier for a business heavy on customization, and very quick turnaround on backend inquiries, etc! 100% would recommend.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 19, 2019

Fantastic app and support! Easy to set up and if you get stuck, their developers are quick to help, I especially want to thank Mandy for the help.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 15, 2019

I have joined for less than 2 weeks, met a few problems but the team behind Infintite Options not only understood my problem well, the response was quick and instruction was clear. I am glad to have turned to IO to simplify my work process. Thank you for helping me!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 15, 2019

Infinite Options is absolutely perfect for us - we wanted our customers to be able to add a personalisation service with additional cost but the last app we used didn't offer conditional logic which is essential when you don't want customers to miss where to leave their personalisation message. With Infinite Options, we can have the message box only pop up when the service is selected and then require the customer to add a message before they can add to their cart. It looks great, has integrated seamlessly and works without a hitch. We had a slight hiccup when we switched themes and I couldn't quite work out how to get the app to work properly with our new theme but they sorted it out for us super fast and got everything up and running in no time. Can't recommend this app highly enough!

Using app

2 months

Total reviews

4

Average rating

5.0