CustomCat: Print on Demand
Customcat - Print On Demand App | Top Rated POD...
Rating
4.3
feedback
556
chart
#840
All reviews
Rating Breakdown
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Oct. 19, 2020
I mean, it works. I initially downloaded the app because it had amazing tie-dye, but the thumbnails never work. The workspace is rough, needs a lot of updating. It's not as user-friendly as it could be. AND it no longer lets me update from the Shopify page?? Once I make a shirt, it's just made. Not editing. I have to recreate the item each time. Even to simply change the price.
Hi LaFaye! You can for sure make changes in shopify such as price edits, title changes, mock-up, etc. But you can't change the design placement after the product was created because its built into the sku number. Can we please work with you directly to overcome any obstacles you encountered? You can email me at [email protected]. You may have already worked with [email protected] or utilized our general support at [email protected] / [email protected]. We will always do our best to help!
Oct. 15, 2020
Hard to navigate and figure out how to use. No help forum or anyone to talk to live for help. hARD TO UNDERSTAND
Thanks for the feedback. We have incorporated many new features into the interface since your last order. I agree, the changes can be unsettling at first but the new UX has so many powerful tools that make your job much easier. It's different but all the new features we added have been very well received by our community. We are happy to help get you acclimated. For starters, please check out these tutorials found in our blog : https://customcat.com/knowledge/using-customcat/tutorials/ and be sure to join our private sellers group on FB : https://www.facebook.com/groups/CustomCatShopifyApp . I'm Mike B and I'm happy to help you personally. My office line is 844 874 8623 and my email is [email protected]. The holidays are coming so we want to do anything we can to help you add products to your store!
Oct. 14, 2020
I have been a believer of CC from day 1. I am able to offer my customers a variety of quality products making their shopping experience that much better. They make sure no matter what issues happen my shop and customers are taken care of. Once you understand the overall process of things it is easy and makes running my POD business that much simpler. Here is to many more years with CC!
Oct. 13, 2020
The absolute worst on demand printers I've ever used. Pints were of poor quality and placed crooked on nearly every order. I am completely embarrassed to have ever let this company represent me.
Oct. 12, 2020
They have many great quality items to choose from, the production time is extremely fast, the customer service is quick to respond and extremely helpful I would highly recommend them you won't regret it.
Oct. 11, 2020
We have been super pleased with the quality of the merch as well as the great customer support! We had so many questions when we started with a new merch site and JT has been incredibly patient and helpful in helping us quickly learn how...
Oct. 8, 2020
We have been super pleased with the quality of the merch as well as the great customer support! We had so many questions when we started with a new merch site and JT has been incredibly patient and helpful in helping us quickly learn how to navigate through.
Oct. 6, 2020
Good. I really like the customer service. They're nice and helpful. Especially Alex, he's a great guy and be there whenever you need.
Oct. 5, 2020
Love this app just hate the new upgrade it use to be so easy to work from your phone.... Now I cant even navigate threw it
Oct. 2, 2020
I had problems with the new app, but they solved it within 2 minutes. I put a bad review, but the truth is that they have earned the 5 stars. Regarding the app, it was always 5 stars for price and quality.
Sept. 28, 2020
Hello all, please read before order from CustomCat I order DT1100 Lightweight Full Zip Hoodie and order to my friend as a test , thanks I did it before put on my store other way will get many complaints from my customers as material very very thin you can see true, my T-shirts much stronger when this hoodie, looks like cheap cheap product, never order from them again
Hello. CustomCat offers 36 different sweatshirt & jacket styles. The DT100 Lightweight Zipper Hoodies is just that...a lightweight zipper sweatshirt. We dont make the sweatshirt, we embroider it and our merchant partners have many options to choose from. Sorry you don't like the style you ordered but I really dont think this should warrant a 1 star review of our service?
Sept. 16, 2020
Amazing Customer Service, Fast turn around and most of all great prints. I would recommend them to anyone!
Sept. 14, 2020
CustomCat has always delivered my product to my customers in a timely manner. The product quality is very good. Very helpful when i have issues. Not sure if i have his name right but Mike was extremely easy to deal with and handled my issue promptly.Thank you
Sept. 20, 2020
I am a graphic designer and I am not satisfied with the quality of the printing nor with the placement of my artwork. I had banding in my face-mask and the placement of my artwork was incorrect. I am so disappointed that I have to remove my online store temporarily until I figure how to provide the best quality for my customers. I have yet to receive help from the CustomCat customer service over my last printing issue.
Hi Erica, Thank you for choosing CustomCat. I reviewed all 8 orders you submitted and I do see we had to replace one of your masks. Please rest assured we ship over 25,000 custom made pieces daily and our replacement rate is less than 1.2%. We apologize for the error and stand behind our service 100%. I can also help you with product set-up. You have complete control of the design size and location. Its important you utilize the design guidelines templates and assign the design you created for the mask to the product when you upload the artfile. My name is Mike Blotkamp and my email is [email protected]. Please feel free to send me an email if it will be helpful for me to walk you through it.
Sept. 11, 2020
I used this app to upload and manage my designs. The application was very easy to use and very user friendly. The issue that I ran into was the long delivery time and the quality of the graphic print on fabric. None of the print that was placed on my t-shirts and hoodies looked crisp, even when I made sure that the resolution and dpi was correct and that the image was of high quality with basic colors. At first I thought it was a one time issue, but it continued with every order. The quality of the print just seemed to be sub par. In addition, the customer service seemed to be lacking. Many of the customer service reps seemed to be irritated by my discontent of their poor printing standards. Because of all of this, I do not recommend using this company for t-shirts, hoodies, and any other apparel.
Thank you for your review. I see your last order was submitted over 100 days ago but I do not see any support tickets, or seller support views in your order logs for any specific order issue? I'm Mike Blotkamp, one of the cofounders of CustomCat. Please email me the order info that concerns you and I will do my best to help. My email is [email protected]. Quality is very important to us too and I'm happy and available to address your concerns.
Aug. 29, 2020
The CustomCat App Is amazing! They have so many product options + fast fulfillment. I highly recommend the CC app!
Aug. 21, 2020
We have been using customcat for several years. Support Team is super helpful and turnaround time for print and shipping is great! Good example...ordered some new samples for our new design yesterday. They've already printed and shipped TODAY!
Aug. 20, 2020
The CustomCat App Is amazing! They have so many product options + fast fulfillment. I highly recommend the CC app!
Aug. 20, 2020
Do not recommend. The jobs are inconsistent and customer service is trash. If you do reach out to customer service, be prepared to be sat in the queue. They DO NOT respond in a timely manner. Jobs will come back with graphics in the wrong spot, too small or the ink colors already faded or not consistent with your actual design.
Thank you for your review! We're sorry to hear that your experience with us has not been the most positive, but I hope we can improve it moving forward! We stand behind our service 100% and will replace any irregularity. We're not perfect but we do own our mistakes and make it right. Please be sure to use the envelope next to the order info in your processed order dashboard. Our team responds to active sellers who request day to day order related help quickly. You'll get a much faster response than sending to the support group who handles sales and technical assistance. Sorry for the handful off issues but we always want to work with you to make it right and were proud that over 98% of the overall orders we ship are issue free! If there's anything we can help with or if you have any concerns, feel free to contact me directly at [email protected] anytime!