CustomCat: Print on Demand
Customcat - Print On Demand App | Top Rated POD...
Rating
4.3
feedback
556
chart
#832
All reviews
Rating Breakdown
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Aug. 14, 2020
The quality of the clothing products are poor. The face mask sucks. You can't breathe in it. Ugh!!!!
Thank you for your review. It's always interesting to hear feedback on the masks. Some buyers think it's too thin while others say its hard to breath wearing it. Some buyers say too big for my face and others too small. We do sell 10,000+ every week with the majority of buyers happy with the product and designs they recieve. Regarding shirt quality, we do have close to 50 styles of shirts with different cuts, materials, etc. Happy to help you find a winner for your audicance. I didn't see any support tickets for any of your orders asking for help so if you need any resolution to any problem, please feel free to email me direct at [email protected].
Aug. 12, 2020
Great customer support and a clean integration with Shopify. The products they provide are top notch and I've been very pleased in all my transactions with them.
Aug. 9, 2020
The app is easy enough to use and they have a good array of products, but their print quality in TERRIBLE. They put so much starch on the fabric that the ink just bleeds everywhere. Then they shove it in a bag without letting it dry and the prints get stuck together. I’ve used several drop ship printers and Customcat is, by far, the worst.
Thank you for sharing your feedback with us! We're truly sorry to hear that your experience hasn't been great, but we hope to improve it moving forward. We'd like to ensure the quality of the products, as well as our services, are up to CustomCat's standards. I noticed our team is already in contact with you about the product quality concern. If there's anything we can help with or if you have any concerns, feel free to contact me directly at [email protected]
Aug. 6, 2020
I saw an ad mentioning that Custom Cat had speedy lead times so I thought I would give it a try as a possible alternative to the backlogged Printful. I ordered samples from Fuel, Teelaunch and Custom Cat at the same time. Custom cat still arrived later than the other two. The print quality is poor at best. I've never seen prints and embroidery work look so bad. All the samples I ordered were also carelessly crumpled up and shoved into the mailer bag and came out completely wrinkled and messy. This would create a horrible impression if I sent this out to a customer. This print shop is actually MyLocker, which can also be found through Printify. Absolute garbage. Stay away.
Hi, thank you for your review! I'm very sorry to hear that you've had an unpleasant experience with our service! I would love to review the order with you directly and see what went wrong! We stand behind our service 100% and will replace any irregularity. We're not perfect but we do own our mistakes and make it right. Please email me at [email protected].
Aug. 5, 2020
Great company! Awesome turnaround time and when you call, the customer service is patient and very helpful.
Aug. 4, 2020
Excellent customer service and great price on products.Favorites are the mugs, which are one of the most competitively priced items on the market. Thank you!
Aug. 4, 2020
5 of 7 orders were wrong. received totally wrong products. my logo was done in completely wrong color. customers received products for a company that wasn't even mine.
Hey Scott, Thank you for your review! We're very sorry to hear you're having a negative experience with our services at this time! I was hoping to hear back from you regarding the email I sent to you on the 4th of August. The reason why the hat printed Orange versus Red is because of the RGB values in the design file. If the RGB values are crossed between two of our color thread values, our machines can get tricked into mapping the wrong color thread. I sent you the RGB values to correct the issues on future orders! So, please check your email, I sent it from [email protected]. If you have any questions or concerns, please contact me directly at [email protected] anytime!
Aug. 3, 2020
very prompt and helful service all questions answered with full clarity thank you for you help and excellent customer service JT.
Aug. 3, 2020
Great customer service, This app has a great range of products and the prices are phenomenal. I'm super satisfied with it so far! Thank you
Aug. 2, 2020
I finally decided to make a 1 star review to CustomCat. Every type of issue takes away 1 star and there are many issues at the moment so they should have received zero stars if it would be possible. #1 Quality control issues - I sold thousands of face masks and it's unbelievable how much work I had with customer support. About 5% off all masks had quality issues, either the customer received the wrong product or the print was bad. Not just a bit off, it was noticably terrible. #2 Shipping issues - CustomCat is offering an economy shipping option. The next decent shipping option is incredibly expensive compared to other POD services but is still basically standart shipping. About 5% of all orders were incredibly late and about 1% of all orders got lost with economy shipping. This isn't shipping, this is garbage. #3 Production delays - According to CustomCat some orders had to be reprinted multiple times what lead to orders being in print for 2-3 weeks what is just insane. I highly doubt that's really the case but either way, if your orders need to be reprinted 6 times you are clearly doing something wrong as a company. Also, good luck explaining it to the customers why their order wasn't shipped for weeks. #4 Issues with the apps order recognition - About 0.002% of all orders didn't get synched to CustomCat. That's not a high number but if you're making many sales, you can't check orders all the time if they are getting synched. It shouldn't happen in the first place but when contacting the support about this issue I was simply told to replace a manual order. Thanks a lot. #5 Feedback ignorance - Regarding all these issues and reporting multiple times on customer complaints, product and quality issues nothing has changed at all. I had so many complaints about the product with detailed explanations but customcat didn't change anything at all about it. These are the reasons why I believe they deserve a 1 star review because as someone who is selling a lot the company clearly limits someone in expanding and growing the business because you need hours every day to fix the issue they have caused. I understand that there are many issues these days but they just tried to cash grab as much as possible instead of limiting some of their services to keep the quality steady. That's bad business practice and hurt my brand a lot. I believe I'll take my christmas business somewhere else because it will simply not be an option, they will not be able to handle it at all.
Aug. 2, 2020
it wont allow me to set up an account, the website needs to be optimized seriously & no directions to make contact
Hello - I wanted to call you but you have not activated your account yet to include store name, payment info and seller contact. I see the install but you need to activate your account by completing your settings. Try switching your browser or device if you have not already. We can be reached at [email protected] or by phone at 844 874 8623. Day to to day order support is ran through a ticketing system in your dashboard or by emailing [email protected]. We get between 50-100 activations daily so it does work and we'll do our best to help. First step is access the app ( not website ) through your installed apps in shopify admin. We always do our best to help!
July 29, 2020
Spent several hours using their support and thrilled how available and helpful CustomCat has been. Highly recommend this app.
July 17, 2020
Love working with CustomCat! Mike B. and their blog always answer all of my simple questions when i cannot figure something out. Love being partnered with them.
July 15, 2020
I needed help with personalization steps, sent an email for help and a couple days later JT assisted and got me all squared away quickly. He was super helpful. I think the app is easy to use and their support team is great. The only cons I have so far are that once a tracking number has been assigned I am not notified and have to manually assign it to my orders. Not a big deal compared to everything else this company offers to help one run a business. Sincerely, Big Fan of Customcat
July 8, 2020
Absolutely wonderful. The CustomCat team has always been responsive in a timely and helpful manner. Their range of products is amazing, and different from other drop shippers. Well worth the upgrade plan.
July 7, 2020
My first store, bumpy start at first but JT at CustomCat offered the type of support needed by customers. Looking forward to selling a lot of product!
July 2, 2020
I think CustomCat are great. Shipping and fulfilment is fast and customer service respond when I need help. Very reasonable prices as well - keep up the great work :)
July 2, 2020
CustomCat truly is a state of the art Print on Demand fulfillment company. They are based in the USA, they are FAST, their pricing is incredibly low, they have a wide range of products, they integrate with Shopify and Woocommerce, they have personalization options so your customers can add their own customization on their own, and even more importantly, they have responsive customer service and great leadership who truly cares and is accessible within their FB group. We've sold thousands of products through them. Things seldom go wrong, and when they do, CustomCat always make things right. Highly recommend them.
June 19, 2020
I've used Custom Cat for about 3 years and they have a large range of products and are a great POD supplier.
June 16, 2020
It's my first time using this platform as customer service manager. CustomCat platform works smoothly for me, so far in my experience. The team are pretty responsive, delays happen but I totally understand and it's valid for me, coming from someone in customer service sector. I have wide flexibility in applying available features according to various scenarios. The management also has very considerate replacement and refund policies.