Customify ‑ Custom Product App
Customify | Custom Product App | Customize Product
Rating
4.3
feedback
102
chart
#1,153
All reviews
Review RSS Feed
Nov. 20, 2025
We thought that Customify was a good product but due to our design needs, it may be easier to work directly with customers to get something they are happy with. So we changed from the paid to free plan as we weren't using it. I believe that the hallmark of a good company is what they do when there is an issue. In this case, we were charged for a month's subscription after we had downgraded the plan. Customify were onto this immediately after I raised it and refunded us within a couple of days. Absolutely 5 star service - no questions asked. I was so happy and would use them again.
Oct. 13, 2025
This app States that it has pricing options and Bulk order, what it fails to tell you is that those options are to integrate with another app that has those options. hasan was happy to refund our subscription and very helpful to resolve our issue.
Oct. 7, 2025
The Customify team is truly helpful, working tirelessly to understand you and your needs and offer solutions. This is more important than the service itself; while the app can be a bit challenging to understand, you quickly become familiar with it, and Hasan is always available to support and guide you.
Oct. 1, 2025
Hasan and the Customify team have been very responsive to our needs. We have been in the print-on-demand business for 14+ years and this app has been the best one for the price that we have used on Shopify. Nice work, Customify!
We really appreciate your kind words! It means a lot to us to hear this from someone with 14+ years in print-on-demand. Thrilled that Customify has been the best fit for your Shopify store. We’ll keep giving our best for you!
Sept. 29, 2025
The support is always quick and helpful.
Thank you for your kind feedback. We’re glad to hear our support team could assist you quickly and effectively. We’ll continue working hard to provide the best service for you.
Nov. 11, 2025
Terrible customer service do not support customers no response and very little help documentation
Thank you so much for the 5-star rating! 🌟 We’re really glad you’re enjoying the app and appreciate your support.
Sept. 22, 2025
It's a really good app to use for my website. The service is amazing. I asked for a few changes to make it perfect for my product and they can make it all possible. We are working on a few adjustments now but i'm sure this will be no problem with them. Definitely worth a try.
Thank you so much for your kind words! We’re glad to hear you’re enjoying the app and that our service has been helpful. It’s always our goal to make sure the app works perfectly for your needs, and we’re happy to make adjustments along the way. We truly appreciate your trust and support!
Sept. 15, 2025
This is hands-down one of the most solid and mature Shopify apps I've encountered. The app delivered on every customization need I had, I was able to achieve exactly what I envisioned without making any compromises. Hasan provided incredibly helpful assistance with responses that were both concise and precisely targeted to my needs. The turnaround time was impressively fast, which made the entire experience seamless. I wholeheartedly recommend this app.
Thank you so much for your generous and detailed feedback! We’re truly delighted to hear that the app was able to deliver on every customization you envisioned without compromise. It’s exactly what we strive for — giving merchants the flexibility and reliability they need to bring their ideas to life. Your wholehearted recommendation means the world to us, and it motivates our team to keep improving and delivering even more value. We look forward to supporting you on your journey and ensuring you continue to get the best out of our app.
Sept. 8, 2025
The only app that solves everything we need for custom products. Hasan is great and the support is fast, they take care of everything you need. Highly recommend.
Thank you so much for your kind words and recommendation! 🌟 We’re thrilled to hear that our app meets all your needs for custom products. Hasan and the team truly appreciate your recognition — providing fast and reliable support is always our top priority. We’re here anytime you need us!
Aug. 4, 2025
No funciona, tengo una suscripción de 180 dlls y me aparece siempre que tengo el plan básico.
We sincerely apologize for the issue you experienced. Our motto is to always assist our clients with any problems related to our app. However, upon checking, we did not find any support tickets or requests submitted to us, so we were unaware of the specific issue you were facing. Please feel free to contact us at any time — we are always ready to assist you.
May 20, 2025
I have looked at a number of customisation apps for shopify but have found Customify to be the most flexible for me and for what i want to achieve. I have a lot of wood products which can be laser engraved, I wanted the ability to charge depending on the complexity of customer customisations as well as on multiple sides of the products. The support have been amazing in helping and providing some extra enhancements and is quick to respond. The only thing I would like is a more complete help guide in understanding what all the functions and options actually do - as I don't use them all, and don't know what some of them do.
Sept. 18, 2024
Great App! Hasan is super helpful on any issue.
Thank you so much for your amazing review! Your feedback truly inspires us to keep offering the best support and service we can. We’re always working hard to improve our app and services, and we’re so grateful for your support!
Sept. 17, 2024
Made the perfect configurator with the help of the support. Hasan is the best!
We’re thrilled to help and so grateful for your fantastic review! Your kind words inspire us to keep improving our service and app. We’re dedicated to meeting your needs and can’t wait to continue growing together.
Aug. 16, 2024
The app itself is very useful and serves what it says, the support from the team is outstanding, they are very responsive and were able to meet all of our expectations. It really good knowing there's a very knowledgable team behind the app. Definitely recommend it
Thank you for the review. Positive feedback motivates us to improve our app and support. We always strive to do our best to meet customer expectations. If you have any questions or need assistance, please feel free to contact us anytime. We appreciate your support!
Aug. 11, 2024
Great App, Hasan is always willing to help me tweak things to work, its very much appreciated to someone that is a little non app savvy.
Thank you for your 5-star review! Every feedback from our customers is important to us. We are dedicated to helping our customers with every detail, no matter how small. If you have any questions or need assistance, please feel free to contact us anytime. We appreciate your support!
June 10, 2024
I couldn't be more satisfied. Excellent app and excellent service. I totally recommend it.
Thank you for your positive feedback! Your review energizes us to improve the app and serve with heart. If you have any questions or need assistance, please feel free to contact us anytime. We appreciate your support!
May 27, 2024
Customify is a very useful app for any online store that is looking to customize merchandise for it's customers. The app is affordable and works as intended. However, the biggest reason the app gets five stars is the incredible support if you need any help. Hasan has helped me several times and has been incredibly quick, responsive, and professional.
Thank you for your positive feedback! We're thrilled to hear that you are very happy with us We always try our best to satisfy our customers and help them with their request. If you have any questions or need assistance, please feel free to contact us anytime. We appreciate your support!
May 27, 2024
Absolutely horrible experience. I have so many issues with this app I don't even know where to begin. First of all, you can't see the product on the order pages, you need to enter the app which takes a really long time to load. Second and most importantly, the file size that someone can upload was suddenly changed to 8MBs, which is really small. There is nowhere you can change this, so I messaged support. To my surprise 2 days later they replied saying they had it covered. So after some back and forths this guy starting saying that if I wanted a bigger limit(without specifying what the limit would be) I need to upgrade my plan to Enterprise (100 usd per month),their most expensive plan, and that was the only way. Then he started saying that he would talk to his manager about me etc etc. DO NOT INSTALL.
Thank you for your feedback. We apologize for the frustrations you've encountered. Your insights are invaluable as we continually strive to enhance our app and services. We acknowledge your concerns regarding the visibility of products on order pages and the app's loading times. We have already made improvements in these areas and are actively working on further enhancing the user interface and optimizing performance to ensure a smoother experience for all users. Regarding the file size limit, we apologize for any inconvenience caused. We are currently reviewing our policies to better meet our users' needs in this regard. We also regret any confusion or frustration you experienced during your interaction with our support team. Your feedback is taken seriously, and we are committed to promptly addressing these issues. If you have any additional feedback or need further assistance, please feel free to reach out to us.
April 23, 2024
THE APP WORKS, BUT IT NEEDS MORE WORKS TO BE DONE ON IT.
We sincerely apologize for any inconvenience you may have experienced with the Customify app. We understand the frustration that arises when the app doesn't perform as expected. Your feedback is invaluable to us, and we are eager to hear your suggestions on how we can improve. Please feel free to reach out to us with any questions or suggestions you may have. Our dedicated staff is always available to assist you and provide guidance. Your satisfaction is our top priority, and we are committed to continuously enhancing your experience with Customify. Thank you for your understanding and continued support. Sincerely, Customify Team
April 18, 2024
We have used Customify for a few years and are really pleased with it. The customer service is great.
Thank you so much for your kind words and for being a loyal customer of Customify for the past few years. We are delighted to hear that you are pleased with our service and that our customer service team has met your expectations. Your feedback is incredibly valuable to us, and it motivates us to continue delivering high-quality service. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're always here to help!