Customify ‑ Custom Product App
Customify | Custom Product App | Customize Product
Rating
4.2
feedback
245
chart
#2,139
All reviews
Rating Breakdown
Review RSS Feed
June 10, 2024
I couldn't be more satisfied. Excellent app and excellent service. I totally recommend it.
May 27, 2024
Customify is a very useful app for any online store that is looking to customize merchandise for it's customers. The app is affordable and works as intended. However, the biggest reason the app gets five stars is the incredible support if you need any help. Hasan has helped me several times and has been incredibly quick, responsive, and professional.
May 27, 2024
Absolutely horrible experience. I have so many issues with this app I don't even know where to begin. First of all, you can't see the product on the order pages, you need to enter the app which takes a really long time to load. Second and most importantly, the file size that someone can upload was suddenly changed to 8MBs, which is really small. There is nowhere you can change this, so I messaged support. To my surprise 2 days later they replied saying they had it covered. So after some back and forths this guy starting saying that if I wanted a bigger limit(without specifying what the limit would be) I need to upgrade my plan to Enterprise (100 usd per month),their most expensive plan, and that was the only way. Then he started saying that he would talk to his manager about me etc etc. DO NOT INSTALL.
April 23, 2024
THE APP WORKS, BUT IT NEEDS MORE WORKS TO BE DONE ON IT.
We sincerely apologize for any inconvenience you may have experienced with the Customify app. We understand the frustration that arises when the app doesn't perform as expected. Your feedback is invaluable to us, and we are eager to hear your suggestions on how we can improve. Please feel free to reach out to us with any questions or suggestions you may have. Our dedicated staff is always available to assist you and provide guidance. Your satisfaction is our top priority, and we are committed to continuously enhancing your experience with Customify. Thank you for your understanding and continued support. Sincerely, Customify Team
April 18, 2024
We have used Customify for a few years and are really pleased with it. The customer service is great.
April 17, 2024
A very good app except for one thing, the customisation is charged as a separate product rather than incorporated into the full price of the product, this makes a mess of my integration that processes my orders. Other than that it works very well.
April 17, 2024
Difficult to work with sometimes and the last several times I have ask for support it has either not been answered or I was blown off with a canned answer
April 9, 2024
We've been happy with the support we received and with the overall functionality of the program. Though the interface is a little clunky to setup and required us to do a bunch of testing to ensure the output we wanted, we've had good support and assistance when we got stuck and the app has met our initial needs. Pros: **Great for starting out as it allows for a fair bit of customization of what the customer can do without having to 'script' a solution. There are a few other apps out offering a more visually appealing (modern) interface and nicer features, but they tend to be pricier or have almost too many bells and whistles, requiring a steep learning curve. **Hi Res output has generally been perfect for our needs **Provides the Individual image files, allowing recreation of the art in things like Adobe if needed (though see cons). Cons: **The customer facing interface could use some enhancements to make it look and feel more modern. The interface tends to slow down if there are too many layers added. **Output options are limited. **PDF format is just a flat image. (Much more helpful would be a pdf with components separated to layers so they can be more quickly adjusted in programs like in Design or Photoshop. ) **Allows alignment to artboard, but not to individual items, so for cases with multiple objects that need alignment to one another, it is tedious and difficult for the customer to do. **Customer 'save' size is limited to 4mb and that frequently prevents customers from saving their designs if they've included their own images.
April 2, 2024
Super application. Hasan au service client sait résoudre les bugs qui peuvênt spécifique à l'utilisation de chacun. Je recommande vivement.
March 27, 2024
He helped me a lot, was very helpful in setting up the design, good communication and also helped quickly
Jan. 28, 2024
Please don't purchase a year subscription. In October 2023, I tried this program on one item but never had a chance to use it again, which this vendor has the ability to track your usage of the program and will send you an email confirming they noticed you added an item. In January 2024, I made a choice to cancel, since I have not used the program since October 2023. I removed the program from my website and informed the vendor to please cancel and refund the remaining balance. I received an email about giving me six months free. How are you offering me six months free if I paid an year in advance and requesting a refund for the unused months (Feb.to Sept.). As of now, the vendor has not response. So, please pay this vendor month to month because they will ignore you for your request for your remaining year balance.
We sincerely apologize for any inconvenience caused by the recent issue you experienced. Upon thorough review, we have identified that the problem stemmed from a lack of communication, as your email was sent to our automated no-reply address instead of our support or helpdesk. Please rest assured that we are here to support you, and we will promptly assist you with the refund process. Best regards, Customify Team
Jan. 27, 2024
There seems to be no customer support whatsoever. I have wrote to them and never got anything back. Seemed to be a good software if they could have assistance to fix the little issues that occur.
We apologize for the inconvenience you've encountered with the Customify app. We acknowledge the frustration that arises when the app fails to perform as expected. We were able to address and respond to you about the issue which originated from another app that is not Customify. We understand your disappointment regarding the delay in our response to your support ticket. If you're still experiencing difficulties with the app, please don't hesitate to reach out to us again, and we'll promptly assist you in troubleshooting the problem. Best Regards, Customify Team
Nov. 28, 2023
App works as intended but complicated in an unnecessary way, and I contacted support email 5 days ago with a needed help for a bug but no response whatsoever.
We sincerely apologize for any inconvenience caused by the recent issue you experienced. We encountered some challenges that temporarily affected our ability to deliver our services as usual. However, we are pleased to inform you that our service is now operating normally again, and we have implemented improvements to ensure a better experience moving forward. Please rest assured that we are committed to providing you with the best service possible, and we apologize for any inconvenience or disruption this may have caused you. Thank you for your understanding and continued support. Should you have any questions or require further assistance, please do not hesitate to contact us. Best regards, Customify Team
Sept. 19, 2023
Once the installation is complete, the setup process is extremely difficult. Customer support is difficult with agents who do not speak English well. Chat is provided through FB messenger and is difficult. Communications are poor from the company, causing delays and misunderstandings that could be avoided if the developer had a better grasp of communication. A basic question of business hours available caused delays and confusion because they did not know how to note the times in my country (USA). Instructional videos lack detailed instructions and are not for the same version as the most recent one. Many promises made, but the instructions were too poor to be useful. I have spent HOURS trying to make this work and use the instructions as provided, but have abandoned it as an unusable app. Frozen screens, long delays in resetting options make this a non-starter for anyone needing a working, productive app.
Hello, We always replied to both your chat messages and emails in a timely manner. We already asked for collaborator access to help you set up the app. However, you haven't approved the access request till now. Yet, you posted a negative review. It is not fair.
July 8, 2023
We are very happy for the attention given to us by Hasan. He was quick and efficient in solving the problems we had installing the App. This Application is the best and easiest to understand and use by our customers. We tried others and definitely stayed with Customify. Thank you Hasan for your support.
July 1, 2023
Super application de personnalisation de produit, une fois que nous avons bien compris le fonctionnement, ce module de personnalisation est vraiment complet avec la possibilité de paramétrer plusieurs options à chaque produit. j'ai essayé 5 modules de personnalisation avant Customify , je devais attendre pratiquement 24h00 pour avoir une réponse et la plupart des réponses il faut attendre 1 à 2 mois pour la future mise à jour sur des choses primordiales et certaine chose ce n'est pas possible sans prendre le temps. Le support de customify est hallucinant Kamal et son équipe m'a répondu le dimanche en 1h00 et à pris beaucoup de temps pour m'aider dans mes besoins... à ce jour C'EST LE MEILLEUR SUPPORT DE SHOPIFY que j'ai pu avoir.
Nov. 10, 2022
Best support ever and Hasan will go extra miles to ensure your problem is resolve, they will not stop until you are satisfied.
Nov. 9, 2022
I used this app to create a customisable product on my e-commerce store and I am very impressed! So easy to use and setup and the customer service is amazing. I had some trouble with the app conflicting with my current theme so I messaged via messenger and had a reply within 20 minutes, to follow up the issue was resolved overnight. Extremely happy and would highly recommend this app
Oct. 11, 2022
Hasan is so so helpful and accommodating, making the app really work for our needs after we installed it and made it our own. this was an app that i was looking for to visually customize our products, something our customers had been asking for for years. I'm so happy to finally be able to give them access to that through this app. Can't stress enough how helpful the team at customify is in helping you with everything you can't do yourself. thank you!