Customify ‑ Custom Product App
Customify | Custom Product App | Customize Product
Rating
4.4
feedback
250
chart
#1,707
All reviews
Rating Breakdown
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Dec. 7, 2024
UPDATE When the app works, it is brilliant. However, the licensing system sucks! I lose my license every week and then no customers can customise. While support is very responseive they have not managed to fix the repeated licensing issue and it is losing me a lot of sales. I have looked at a number of customisation apps for shopify but have found Customify to be the most flexible for me and for what i want to achieve. I have a lot of wood products which can be laser engraved, I wanted the ability to charge depending on the complexity of customer customisations as well as on multiple sides of the products. The support have been amazing in helping and providing some extra enhancements. The only thing I would like is a more complete help guide in understanding what all the functions and options actually do - as I don't use them all, and don't know what some of them do.
Sept. 18, 2024
Great App! Hasan is super helpful on any issue.
Thank you so much for your amazing review! Your feedback truly inspires us to keep offering the best support and service we can. We’re always working hard to improve our app and services, and we’re so grateful for your support!
Sept. 17, 2024
Made the perfect configurator with the help of the support. Hasan is the best!
We’re thrilled to help and so grateful for your fantastic review! Your kind words inspire us to keep improving our service and app. We’re dedicated to meeting your needs and can’t wait to continue growing together.
Aug. 16, 2024
The app itself is very useful and serves what it says, the support from the team is outstanding, they are very responsive and were able to meet all of our expectations. It really good knowing there's a very knowledgable team behind the app. Definitely recommend it
Thank you for the review. Positive feedback motivates us to improve our app and support. We always strive to do our best to meet customer expectations. If you have any questions or need assistance, please feel free to contact us anytime. We appreciate your support!
Aug. 11, 2024
Great App, Hasan is always willing to help me tweak things to work, its very much appreciated to someone that is a little non app savvy.
Thank you for your 5-star review! Every feedback from our customers is important to us. We are dedicated to helping our customers with every detail, no matter how small. If you have any questions or need assistance, please feel free to contact us anytime. We appreciate your support!
June 10, 2024
I couldn't be more satisfied. Excellent app and excellent service. I totally recommend it.
Thank you for your positive feedback! Your review energizes us to improve the app and serve with heart. If you have any questions or need assistance, please feel free to contact us anytime. We appreciate your support!
May 27, 2024
Customify is a very useful app for any online store that is looking to customize merchandise for it's customers. The app is affordable and works as intended. However, the biggest reason the app gets five stars is the incredible support if you need any help. Hasan has helped me several times and has been incredibly quick, responsive, and professional.
Thank you for your positive feedback! We're thrilled to hear that you are very happy with us We always try our best to satisfy our customers and help them with their request. If you have any questions or need assistance, please feel free to contact us anytime. We appreciate your support!
May 27, 2024
Absolutely horrible experience. I have so many issues with this app I don't even know where to begin. First of all, you can't see the product on the order pages, you need to enter the app which takes a really long time to load. Second and most importantly, the file size that someone can upload was suddenly changed to 8MBs, which is really small. There is nowhere you can change this, so I messaged support. To my surprise 2 days later they replied saying they had it covered. So after some back and forths this guy starting saying that if I wanted a bigger limit(without specifying what the limit would be) I need to upgrade my plan to Enterprise (100 usd per month),their most expensive plan, and that was the only way. Then he started saying that he would talk to his manager about me etc etc. DO NOT INSTALL.
Thank you for your feedback. We apologize for the frustrations you've encountered. Your insights are invaluable as we continually strive to enhance our app and services. We acknowledge your concerns regarding the visibility of products on order pages and the app's loading times. We have already made improvements in these areas and are actively working on further enhancing the user interface and optimizing performance to ensure a smoother experience for all users. Regarding the file size limit, we apologize for any inconvenience caused. We are currently reviewing our policies to better meet our users' needs in this regard. We also regret any confusion or frustration you experienced during your interaction with our support team. Your feedback is taken seriously, and we are committed to promptly addressing these issues. If you have any additional feedback or need further assistance, please feel free to reach out to us.
April 23, 2024
THE APP WORKS, BUT IT NEEDS MORE WORKS TO BE DONE ON IT.
We sincerely apologize for any inconvenience you may have experienced with the Customify app. We understand the frustration that arises when the app doesn't perform as expected. Your feedback is invaluable to us, and we are eager to hear your suggestions on how we can improve. Please feel free to reach out to us with any questions or suggestions you may have. Our dedicated staff is always available to assist you and provide guidance. Your satisfaction is our top priority, and we are committed to continuously enhancing your experience with Customify. Thank you for your understanding and continued support. Sincerely, Customify Team
April 18, 2024
We have used Customify for a few years and are really pleased with it. The customer service is great.
Thank you so much for your kind words and for being a loyal customer of Customify for the past few years. We are delighted to hear that you are pleased with our service and that our customer service team has met your expectations. Your feedback is incredibly valuable to us, and it motivates us to continue delivering high-quality service. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're always here to help!
April 17, 2024
Very happy with the app, it simply does what it says it will.
Thank you for your positive feedback! We're thrilled to hear that you are very happy with the app and that it meets your expectations. Our goal is to provide a reliable and straightforward experience, and your satisfaction is our top priority. If you have any questions or need assistance, please feel free to contact us anytime. We appreciate your support!
April 17, 2024
A very good app except for one thing, the customisation is charged as a separate product rather than incorporated into the full price of the product, this makes a mess of my integration that processes my orders. Other than that it works very well.
Thank you for your feedback and for sharing your experience with our app. We're glad to hear that it works very well for you overall. Currently with the new update we already using a new feature that will not create a new product. We always value our customer suggestions to improve our app.
April 17, 2024
Difficult to work with sometimes and the last several times I have ask for support it has either not been answered or I was blown off with a canned answer
Thank you for your feedback and patience. We're sorry for any frustrations you've experienced in the past. We've made substantial improvements to our support to ensure you receive timely and personalized responses. You'll notice these positive changes and have a smoother experience going forward. If you have any questions or need assistance, please feel free to reach out. We're here to help!
April 9, 2024
We've been happy with the support we received and with the overall functionality of the program. Though the interface is a little clunky to setup and required us to do a bunch of testing to ensure the output we wanted, we've had good support and assistance when we got stuck and the app has met our initial needs. Pros: **Great for starting out as it allows for a fair bit of customization of what the customer can do without having to 'script' a solution. There are a few other apps out offering a more visually appealing (modern) interface and nicer features, but they tend to be pricier or have almost too many bells and whistles, requiring a steep learning curve. **Hi Res output has generally been perfect for our needs **Provides the Individual image files, allowing recreation of the art in things like Adobe if needed (though see cons). Cons: **The customer facing interface could use some enhancements to make it look and feel more modern. The interface tends to slow down if there are too many layers added. **Output options are limited. **PDF format is just a flat image. (Much more helpful would be a pdf with components separated to layers so they can be more quickly adjusted in programs like in Design or Photoshop. ) **Allows alignment to artboard, but not to individual items, so for cases with multiple objects that need alignment to one another, it is tedious and difficult for the customer to do. **Customer 'save' size is limited to 4mb and that frequently prevents customers from saving their designs if they've included their own images.
Thank you for your feedback. We’re glad to hear you’re happy with our support and the app's functionality, and that you found it customizable without needing scripting or much extra work. We appreciate your insights and are committed to addressing the areas for improvement you mentioned, such as the customer interface, output options, alignment tools, and for save size limitations we already increased it not just 4MB. If you have further suggestions or need assistance, please reach out. Thank you for being a valued user.
April 2, 2024
Super application. Hasan au service client sait résoudre les bugs qui peuvênt spécifique à l'utilisation de chacun. Je recommande vivement.
Thank you very much for your positive feedback on our application and on Hasan from our customer service team. We're thrilled to hear that he was able to resolve specific issues related to your usage. Your recommendation means a lot to us! Please feel free to contact us if you have any further questions or need additional assistance. We're here to help!
March 27, 2024
He helped me a lot, was very helpful in setting up the design, good communication and also helped quickly
Thank you for your kind words. We're thrilled to hear that you found our support helpful in setting up the design. It's great to know that the communication was good and that you received quick assistance. If you need further help or have any questions, please feel free to reach out. We're always here to assist you!
Jan. 28, 2024
Please don't purchase a year subscription. In October 2023, I tried this program on one item but never had a chance to use it again, which this vendor has the ability to track your usage of the program and will send you an email confirming they noticed you added an item. In January 2024, I made a choice to cancel, since I have not used the program since October 2023. I removed the program from my website and informed the vendor to please cancel and refund the remaining balance. I received an email about giving me six months free. How are you offering me six months free if I paid an year in advance and requesting a refund for the unused months (Feb.to Sept.). As of now, the vendor has not response. So, please pay this vendor month to month because they will ignore you for your request for your remaining year balance.
We sincerely apologize for any inconvenience caused by the recent issue you experienced. Upon thorough review, we have identified that the problem stemmed from a lack of communication, as your email was sent to our automated no-reply address instead of our support or helpdesk. Please rest assured that we are here to support you, and we will promptly assist you with the refund process. Best regards, Customify Team
Jan. 27, 2024
There seems to be no customer support whatsoever. I have wrote to them and never got anything back. Seemed to be a good software if they could have assistance to fix the little issues that occur.
We apologize for the inconvenience you've encountered with the Customify app. We acknowledge the frustration that arises when the app fails to perform as expected. We were able to address and respond to you about the issue which originated from another app that is not Customify. We understand your disappointment regarding the delay in our response to your support ticket. If you're still experiencing difficulties with the app, please don't hesitate to reach out to us again, and we'll promptly assist you in troubleshooting the problem. Best Regards, Customify Team
Nov. 28, 2023
App works as intended but complicated in an unnecessary way, and I contacted support email 5 days ago with a needed help for a bug but no response whatsoever.
We sincerely apologize for any inconvenience caused by the recent issue you experienced. We encountered some challenges that temporarily affected our ability to deliver our services as usual. However, we are pleased to inform you that our service is now operating normally again, and we have implemented improvements to ensure a better experience moving forward. Please rest assured that we are committed to providing you with the best service possible, and we apologize for any inconvenience or disruption this may have caused you. Thank you for your understanding and continued support. Should you have any questions or require further assistance, please do not hesitate to contact us. Best regards, Customify Team
Sept. 19, 2023
Once the installation is complete, the setup process is extremely difficult. Customer support is difficult with agents who do not speak English well. Chat is provided through FB messenger and is difficult. Communications are poor from the company, causing delays and misunderstandings that could be avoided if the developer had a better grasp of communication. A basic question of business hours available caused delays and confusion because they did not know how to note the times in my country (USA). Instructional videos lack detailed instructions and are not for the same version as the most recent one. Many promises made, but the instructions were too poor to be useful. I have spent HOURS trying to make this work and use the instructions as provided, but have abandoned it as an unusable app. Frozen screens, long delays in resetting options make this a non-starter for anyone needing a working, productive app.
Hello, We always replied to both your chat messages and emails in a timely manner. We already asked for collaborator access to help you set up the app. However, you haven't approved the access request till now. Yet, you posted a negative review. It is not fair.