Helium Customer Fields
Customer Fields | Account Registration and B2B inquiry forms
Rating
4.9
feedback
369
chart
#422
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
15%
-
Less than a year
42%
-
More than a year
38%
Reviews Summary
The reviews for the Helium Customer Fields Shopify App are overwhelmingly positive, highlighting exceptional customer service and support as a key strength of the app. Users appreciate the quick responses, helpful guidance, and dedication of the support team, particularly mentioning individuals like Brett who have gone above and beyond to assist with customization and problem-solving. The app itself is praised for its ease of use, customization options, and effectiveness in creating custom forms for various purposes, such as B2B company setups and customer registration workflows. Users also value the app's ability to streamline data collection and management, improve customer engagement, and integrate seamlessly with Shopify. However, there are a few mentions of issues related to pricing and the absence of a free plan, as well as some instances where users faced challenges with uninstalling the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 14, 2024
I downloaded this app, but after reaching out to customer support, I learned something surprising—their app could do what I needed, but it would be easier and free with the Shopify Flows app! I couldn’t believe it. Instead of just taking my business, the support team genuinely cared and recommended a different, cost-free solution. Incredible customer service and HONEST company! They’ll be my first choice when I need a solution for customer fields. They’ve earned my business!
Nov. 1, 2024
Amazing customer service!
Thank you so much for taking the time to leave this review. We strive to be "amazing" in everything we do, so it's great to hear that our customer success team was able to nail that for you 💪🏼 Hoping that Customer Fields continues to be a "wick-tory" for your store 😊
Oct. 22, 2024
Works just as stated and very responsive/supportive customer support team. Hard to find apps that respond so quickly like they do!
We are happy to hear that our customer success team was able to assist you (it is our joy to field questions and try to find a solution for you, even if that solution isn't our app 😊). Thank you for taking the time to leave this review, and we hope that Customer Fields continues to be a hole in one solution for your store ⛳️ 화이팅!
Oct. 8, 2024
Enabled our customers to create a B2B company without us having to get involved in the process, vital to the smooth running of our site. Amazing bit of kit so far.
Amazing review! Thank you for trusting us with creating a more seamless B2B company creation on your site. Also, "Amazing bit of kit," should be our new tagline 💪🏼 Again, thank you for taking the time to leave this review and we're proud to be with you on your Shopify journey 😊
Sept. 30, 2024
The best app for creating custom sign up forms. Support is top tier. If you need the best and don't mind paying a little more than alternatives, Helium is the way to go!
Oh my goodness 🤩 Thank you for this amazing review and for highlighting (get it 😉) our amazing customer support team! We appreciate trusting us with your store, and look forward to continuing with you on your Shopify adventure.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more