Helium Customer Fields
Customer Fields | Account Registration and B2B inquiry forms
Rating
4.7
feedback
227
chart
#373
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
9%
-
Less than a month
29%
-
Less than a year
36%
-
More than a year
22%
Reviews Summary
The reviews for the Helium Customer Fields app are a mix of positive and negative feedback. Positive aspects highlighted by users include the app's robust features, exceptional customer support, ease of use, and the ability to customize forms for B2B businesses. Users appreciated the quick responses from the support team, especially mentioning specific team members like Jakin and Brett for their helpful assistance. The app was praised for streamlining account sign-up processes, improving customer experience, and providing solutions for custom registration workflows. On the other hand, negative reviews mentioned issues with account validation, unclear views, lack of timely support, and technical difficulties faced by customers.
Highlights
Review RSS Feed
All reviews
Sept. 19, 2025
This is awful ... We can't validate accounts like we used to do. The view is not as clear as before. Please do an update ASAP
This issue has been resolved! Thanks for bringing it to our attention. Please reach out to support if you encounter any other issues.
Sept. 15, 2025
Customer Fields enables us to quickly show required conditional inputs on forms depending on how our customers were referred. I caused some issues in hiding conditional fields, but the Helium team quickly directed me in the correct direction in under 20 minutes.
Amazing! We're so glad that our Customer Support team was able to quickly figure out those hidden fields 🫣 Who hasn't accidentally hidden a conditional field on a registration form? I know I have. Thank you for taking the time to leave this review, and you know where to find us if you need any further assistance 😊
Sept. 8, 2025
No one is here to help. the supporting time 8am-4pm is bull shit. I paid, but lots of my customers got stuck when they submitted a form, no matter using mobile nor desktop. What a joke this app
We are so sorry we missed you. We are a small team working US office hours, and it looks like your initial support request was made on Sunday at 1pm. Thank you for being patient with us, and it looks like our support team is actively working on your support ticket. Again, thank you for reaching out and giving us the chance to prove that we really do support every app we create.
Sept. 5, 2025
The app helped us to add birthdays to our customer accounts and register page. Specifically Jakin was one of the best customer support reps I have ever dealt with! He was thorough with his explanation and guidance. He even took the time to take screen recordings and screenshots, walking me through anything that I had issue with. Top tier help here for sure! Would highly recommend
Thank you so much for leaving this review! It's great to hear that Jakin's support was above and beyond and that you were able to properly add a birthday field to your customer registration page 🎉 Don't hesitate to reach out to us with any future questions or concerns. Also, let us know when those B5 notebooks come back in stock 😍
Aug. 13, 2025
Support’s unreal — fast, friendly, and actually fixes things. Helium’s worth it for that alone. Shoutout to Jakin!
Thank you for taking the time to leave this review! Jaken is awesome, we quite agree. We also agree that our office needs to make those bacon wrapped dates with Chevre 😋 Again, thank you for leaving this review and let us know if you need anything else.
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