Helium Customer Fields
Customer Fields | Account Registration and B2B inquiry forms
Rating
4.7
feedback
229
chart
#361
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
9%
-
Less than a month
28%
-
Less than a year
36%
-
More than a year
22%
Reviews Summary
The reviews for the Helium Customer Fields app are overwhelmingly positive, highlighting the exceptional customer service provided by the support team. Users appreciate the ease of use and the ability to create custom forms for their online stores. The app is praised for its features such as conditional inputs, required fields, and integration with Shopify. However, there are a few negative reviews mentioning issues with account validation, clarity of views, and lack of timely support during specific hours. Overall, the app seems to be highly recommended for its functionality and the dedicated support team.
Highlights
Review RSS Feed
All reviews
Dec. 30, 2025
Really good customer service, fairly full-featured and pretty easy to use customer form/registration app. There is a decently-documented API for hooking into form events. I would like to be able to add html to form labels, and also have built-in integration with Google Analytics.
Thank you for the review and for the candid feedback 🤩 We are already discussing with the team the merits of a GA integration. Please reach out to us with any other thoughts on how to make Customer Fields better, and we hope you have a wonderful new year 🥳
Dec. 18, 2025
We use this app to collect and approve signup form inquiries for our wholesale only store. It was easy to setup, works as you would expect, and the team was very responsive when I had questions and needed a little setup help.
Amazing! Thank you so much for taking the time to leave this review, especially during the frantic scurry of the holidays 🎄 We are stoked to be a part of your Shopify journey and please don't hesitate to reach out to us again if you have any further questions or needs. We're here for it! Also, we had no idea there were so many party favors made in the USA 🇺🇸
Sept. 19, 2025
This is awful ... We can't validate accounts like we used to do. The view is not as clear as before. Please do an update ASAP
This issue has been resolved! Thanks for bringing it to our attention. Please reach out to support if you encounter any other issues.
Sept. 15, 2025
Customer Fields enables us to quickly show required conditional inputs on forms depending on how our customers were referred. I caused some issues in hiding conditional fields, but the Helium team quickly directed me in the correct direction in under 20 minutes.
Amazing! We're so glad that our Customer Support team was able to quickly figure out those hidden fields 🫣 Who hasn't accidentally hidden a conditional field on a registration form? I know I have. Thank you for taking the time to leave this review, and you know where to find us if you need any further assistance 😊
Sept. 8, 2025
No one is here to help. the supporting time 8am-4pm is bull shit. I paid, but lots of my customers got stuck when they submitted a form, no matter using mobile nor desktop. What a joke this app
We are so sorry we missed you. We are a small team working US office hours, and it looks like your initial support request was made on Sunday at 1pm. Thank you for being patient with us, and it looks like our support team is actively working on your support ticket. Again, thank you for reaching out and giving us the chance to prove that we really do support every app we create.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more