Rating

4.6

feedback

268

Reviews

chart

#371

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    8%
  • Less than a month
    27%
  • Less than a year
    36%
  • More than a year
    25%

Reviews Summary

The reviews for the Helium Customer Fields app are overwhelmingly positive, highlighting the exceptional customer support provided by the team, particularly by Jakin and Brett. Users appreciate the app's functionality in creating custom registration forms, managing customer data, and integrating well with Shopify. The support team is praised for going above and beyond to resolve issues, provide guidance, and offer quick solutions. However, there are a few negative reviews mentioning issues with user-friendliness, glitches, and lack of responsiveness during specific hours.

Highlights

Positive customer support experience and quick resolution of issues
App functionality for custom registration forms and data management
Integration with Shopify and ease of use
Negative feedback on user-friendliness and glitches
Some users experienced lack of responsiveness during specific hours

Rating Breakdown

  • 5
    93% (249 ratings)
  • 4
    3% (8 ratings)
  • 3
    2% (6 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (5 ratings)

Reviews with Text

  • 87% (234)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Feb. 27, 2026

Using app

--

Total reviews

2

Average rating

4.5

3 / 5 Share

Feb. 26, 2026

Using app

--

Total reviews

2

Average rating

3.5

Developer Reply

この度はレビューをご投稿いただき、誠にありがとうございます。お客様と貴店をより良くサポートできるよう、アプリの改善点についてご意見をお聞かせください。

5 / 5 Share

Feb. 23, 2026

Awesome support thanks Jakin !

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Jakin is a legend, isn't he? 💪🏼 We appreciate you taking the time to share the love, we genuinely appreciate it. Hope you're staying cool out there.

5 / 5 Share

Feb. 23, 2026

App works well for custom registration forms where you need confirmation steps, document uploads, and email confirmations. It also syncs well with Shopify admin for all customer data including tags, tax collection, and more. I have been using this app for years, and never had an issue.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 20, 2026

Their customer support is phenomenal. They went above and beyond with an issue with my theme. Very highly recommended.

Using app

Over 7 years

Total reviews

1

Average rating

5.0

All reviews

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