Helium Customer Fields
Customer Fields | Account Registration and B2B inquiry forms
Rating
4.9
feedback
370
chart
#424
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
15%
-
Less than a year
42%
-
More than a year
38%
Reviews Summary
The reviews for the Helium Customer Fields Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the support team. Users appreciate the app's ease of use, effectiveness in creating custom forms, and quick responsiveness of the support team. Many reviewers mention that the app has helped streamline their customer data collection processes and improve the overall efficiency of their online stores. However, there are a few reviews that mention issues with the pricing structure or lack of a free plan, as well as some instances where users faced challenges with uninstalling the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 13, 2024
We are using this app along with its sibling app: Helium Customer Fields. Both are great app, Strike to offer automatic discount, Customer Fields to set up a form. The support is responsive and friendly, very easy to understand without cumbersome technical terms. They are open to new ideas and needs of merchants, too. So we are really happy. As some other merchant mentioned, they are kind to go beyond the app function and suggests possible methods like combining Shopify Flow, and how it works. Very clever made app with very kind people behind. Thank you very much!
Nov. 14, 2024
I downloaded this app, but after reaching out to customer support, I learned something surprising—their app could do what I needed, but it would be easier and free with the Shopify Flows app! I couldn’t believe it. Instead of just taking my business, the support team genuinely cared and recommended a different, cost-free solution. Incredible customer service and HONEST company! They’ll be my first choice when I need a solution for customer fields. They’ve earned my business!
Wow, this is such a great review 🤩 Thank you for taking the time to write this. We genuinely want every merchant to find the best solution for their store, and we're glad to have helped steer you in a better direction. Also, we're changing our tagline to "Helium, the honest company." 😊 You know where to find us if you need anything else.
Nov. 1, 2024
Amazing customer service!
Thank you so much for taking the time to leave this review. We strive to be "amazing" in everything we do, so it's great to hear that our customer success team was able to nail that for you 💪🏼 Hoping that Customer Fields continues to be a "wick-tory" for your store 😊
Oct. 22, 2024
Works just as stated and very responsive/supportive customer support team. Hard to find apps that respond so quickly like they do!
We are happy to hear that our customer success team was able to assist you (it is our joy to field questions and try to find a solution for you, even if that solution isn't our app 😊). Thank you for taking the time to leave this review, and we hope that Customer Fields continues to be a hole in one solution for your store ⛳️ 화이팅!
Oct. 8, 2024
Enabled our customers to create a B2B company without us having to get involved in the process, vital to the smooth running of our site. Amazing bit of kit so far.
Amazing review! Thank you for trusting us with creating a more seamless B2B company creation on your site. Also, "Amazing bit of kit," should be our new tagline 💪🏼 Again, thank you for taking the time to leave this review and we're proud to be with you on your Shopify journey 😊
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