Rating

4.5

feedback

249

Reviews

chart

#377

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    8%
  • Less than a month
    28%
  • Less than a year
    36%
  • More than a year
    24%

Reviews Summary

The reviews for the Helium Customer Fields app are overwhelmingly positive, highlighting the exceptional customer service provided by the support team. Users appreciate the ease of use and the ability to create custom forms for their online stores. The app is praised for its features such as conditional inputs, required fields, and integration with Shopify. However, there are a few negative reviews mentioning issues with account validation, clarity of views, and lack of timely support during specific hours. Overall, the app seems to be highly recommended for its functionality and the dedicated support team.

Highlights

Positive customer service and support
Ease of use and customization features
Integration with Shopify
Issues with account validation and clarity of views
Timely support availability

Rating Breakdown

  • 5
    93% (232 ratings)
  • 4
    2% (6 ratings)
  • 3
    2% (6 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (4 ratings)

Reviews with Text

  • 91% (226)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 22, 2026

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 22, 2026

Amazing!!!

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

We are "hair" for this review 😊 Thank you for taking the time to tell us how amazing our app is! We hope it helps propel your store to greatness 💪🏼

5 / 5 Share

Jan. 21, 2026

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave this review! Thank you!

5 / 5 Share

Jan. 21, 2026

Does exactly what we need it to for Onboarding businesses onto our platform with a registration form. 5 stars alone just for the amazing customer service and custom help with running the app as well! Jakin is the best! Thanks.

Using app

About 1 month

Total reviews

1

Average rating

5.0

3 / 5 Share

Jan. 21, 2026

you should support more languages, I have Lithuanian and I cannot have it in English, please work this out.

Store

Lipnus

Using app

3 months

Total reviews

1

Average rating

3.0

Developer Reply

Dėkojame, kad skyrėte laiko parašyti šią apžvalgą. Suprantu jūsų nusivylimą, kad mūsų programėlė neturima lietuvių kalba. Mūsų komanda išgirdo šį atsiliepimą ir nuolat ieškome būdų, kaip patobulinti programėlę ir suteikti daugiau vertės kiekvienam mūsų prekybininkui. Svarstome galimybę palaikyti kelias kalbas. Dar kartą dėkojame, kad atkreipėte mūsų dėmesį. Thank you for taking the time to leave this review. I hear that frustration of not having our app in Lithuanian. Our team has heard this feedback and we are constantly looking for ways to improve our app and add value to each of our merchants. Multiple language support is something we are looking into. Again, thank you for bringing this to our attention.

All reviews

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