Rating

4.9

feedback

219

Reviews

chart

#357

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    9%
  • Less than a month
    29%
  • Less than a year
    35%
  • More than a year
    22%

Reviews Summary

Helium Customer Fields is highly praised for its robust features, exceptional support team, and ease of use. Customers appreciate the app's ability to collect detailed customer information and customize forms according to their business needs. The support team, especially Brett, is highlighted for their quick responses and effective solutions to any issues faced by users. The app has been described as a game-changer for businesses, particularly in the B2B sector, offering seamless integration with Shopify and valuable features like conditional rules and form customization. However, there are some concerns raised about delayed responses to customer inquiries and the need for more comprehensive documentation.

Highlights

Robust features and customization options
Exceptional support team, especially Brett
Ease of use and seamless integration with Shopify
Delayed responses to customer inquiries
Need for more comprehensive documentation

Rating Breakdown

  • 5
    97% (213 ratings)
  • 4
    2% (4 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (1 ratings)

Reviews with Text

  • 98% (215)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

June 27, 2025

For my client, there was a business requirement to collect a lot more customer information than Shopify native could do. As we have also enabled Sparklayer for their b2b business we needed a tool that would work flawlessly with both Shopify and Sparklayer. Helium Customer Fields is easy to use, reliable and while some configuration issues occurred initially, support was prompt and the client is working as desired. Documentation was a bit slim on the ground when I first implemented things, but once I understood their process, it all got easy. Recommended.

Using app

9 months

Total reviews

5

Average rating

4.0

Developer Reply

Love this review! We built CF because merchants needed custom data collected during registration and it's great to hear that we're still providing exact and robust solutions. We love Sparklayer and have many shops that use both CF and Sparklayer in tandem to accomplish their goals. Thank you for taking the time to leave this review, and please don't hesitate to reach out to us with any further questions, concerns, or even thoughts on what you'd like to see our app do 😎

5 / 5 Share

June 25, 2025

Atendimento muito bom, suporte excepcional e cumpre o que precisĂĄvamos.

Using app

About 14 hours

Total reviews

3

Average rating

5.0

Developer Reply

Agradecemos por reservar um tempo para nos avaliar. Esperamos que a Customer Fields continue a oferecer exatamente o que vocĂȘ e sua loja precisam. Entre em contato com o suporte caso tenha mais dĂșvidas ou comentĂĄrios.

5 / 5 Share

June 21, 2025

Customer Fields has been an outstanding addition to our store for two reasons. The robust features and the exceptional support team. The app workflows and variable rules you can create are excellent. It was easy to setup rules for collection tax exempt documents for certain states which is very important for our business. This feature alone has significantly improved our customer experience and streamlined our internal workflows. The support has been amazing! We had some issues with the CSS and Jakin was able to quickly resolve the issue for us. I highly recommend Customer Fields to anyone looking for a versatile and customizable solution.

Using app

18 days

Total reviews

1

Average rating

5.0

Developer Reply

Amazing! It is so good to hear that Jakin was able to guide you to a CSS solution 😀 Your registration form looks amazing! Thank you for taking the time to leave this review. It really means the world to our team. Thank you. Don't hesitate to reach out to us with any future questions or concerns 😊

1 / 5 Share

June 7, 2025

When someone leaves a bad review on your app, you start sending them emails every day asking them to change it. But when a customer actually needs your help, you don’t respond to any emails at all.

Using app

21 days

Total reviews

1

Average rating

1.0

Developer Reply

We received one ticket from you about a month ago on a Sunday. We replied the next day when we were back in office, and offered a refund. We also sent a follow up to that email, but we didn't receive a reply to either email. You have been issued a full refund. Is it possible that our emails ended up in your spam folder? We follow up with ALL users regardless of their experience. We take extra care with users who have had a bad experience, because creating a good experience is how Helium has done business for over 10 years. In regards to your statement "you start sending them emails every day asking them to change it" is defamatory and wholly unfounded. There is no basis for this comment.

5 / 5 Share

June 3, 2025

Phenomenal support - I originally left a 1-star review due to a serious flaw: the “approve” button wasn’t showing on mobile when the list was long — which made it impossible to approve customers on the go. It had been that way for over a year, and I was told it wasn’t on the roadmap. - To their credit, Helium’s leadership stepped in quickly after my review. They acknowledged the issue, pushed a hotfix almost immediately, and offered a credit for the inconvenience. The COO even reached out directly and genuinely owned the situation. - The issue is now resolved, and mobile approvals are working as they should. It shouldn’t have taken this long, but the way they handled it once it reached the right person gives me confidence in their willingness to listen and improve. - Thanks to the team for finally addressing it.

Store

DezLin

Using app

Over 3 years

Total reviews

14

Average rating

4.4

Developer Reply

Thank you for alerting us to that issue 😊 Your review was the feedback we needed to propel the entire team to coding a solution. Know that the humans at Helium do genuinely care and take every review seriously. A good trait for anyone (not just a team of app developers) is the "willingness to listen and improve" and your feedback allowed us to show that, so thank you again for taking the time to leave that first review AND for being willing to give us another chance. Don't hesitate to reach out to us with any further questions/feedback. We'll be here 😎

All reviews

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