All reviews

Rating Breakdown

  • 5
    95% (356 ratings)
  • 4
    3% (11 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    1% (3 ratings)
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5 / 5 Share

April 26, 2023

Very Helpful, did a great job trouble shooting my problems and was able to finish the migration process with his help

Using app

About 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Great news! Thanks for being a loyal customer for 4 years ๐ŸŽ‰

5 / 5 Share

April 20, 2023

We just needed a simple way to add customer account verification to our registration form, and this was it! We have close to 200k customers imported from our old store, and I was afraid that this would put us into a price tier that was too much for the simple feature we were trying to add, but I spoke with their customer support and they assured me that we could still use the lowest tier since we're not using all of the customer management features that this app offers. The sign up forms will still work and we won't get bumped up to a higher tier automatically. Customer support is quick and friendly and easily answered all of my questions. We'll definitely keep this in mind if we do end up wanting to get into some of the more advanced features of this app. We appreciate you!

Using app

Over 1 year

Total reviews

5

Average rating

4.8

Developer Reply

We appreciate you too! ๐Ÿ˜„ I'm so glad we were able to make your migration to Shopify just a little bit less of a headache with our email verification feature โœ…

5 / 5 Share

April 17, 2023

We just added Customer Fields to our shop and it has been great so far! Their chat option is great and they have answered all of my questions in a timely manner.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for using Customer Fields for your wholesale store! We're happy to hear about your positive experience so far. We're here to help if you run into any snags in the future. ๐Ÿ‘

5 / 5 Share

April 10, 2023

I am thrilled to write a 5-star review for Helium Customer Fields! Their customer service is excellent, and their app is top-notch. We have been using Helium for years to vet our wholesale applicants, and we have never been disappointed. The app is intuitive and easy to use, making our vetting process a breeze. The ability to customise fields and tailor them to our specific needs has been a game-changer. Plus, the app integrates seamlessly with our existing systems, which has saved us time and headaches. But perhaps the most impressive aspect of Helium Customer Fields is their customer service. Whenever we have had questions or issues, their support team has been incredibly responsive and helpful. Their dedication to ensuring their customers are happy and successful is unparalleled. Overall, I highly recommend Helium Customer Fields to anyone looking for a reliable, customisable, and user-friendly app for their vetting process. Thank you, Helium Customer Fields, for being such a valuable part of our business!

Using app

Over 2 years

Total reviews

12

Average rating

4.8

Developer Reply

Wow, what an incredible review! Thanks for being a loyal customer for two years and counting! We're always eager to hear how we can improve, so if any feedback comes to mind... you know where to find us ๐Ÿ˜Š

5 / 5 Share

April 5, 2023

Brett and the team at Helium helped us immediately and clearly provided instructions on our questions. They were soooo helpful and we were able to set up what we needed for our wholesalers! We are very pleased with the assistance and the app is working out great for us!

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Happy to help! Your wholesale sign up form is looking โœจ fantastic โœจ ๐Ÿ˜„

5 / 5 Share

April 4, 2023

Great user interface, easy to setup, great support, supports multiple languages and advanced fields sent to Klaviyo.

Using app

3 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for taking the time to add your review! ๐Ÿ™Œ

5 / 5 Share

March 31, 2023

We use this app for our store to get custom fields. I have received support on adsutments and style customization in less than 24 hours ( I think just time zone difference). Thank you

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! ๐Ÿคฉ We are on opposite sides of the world, but we strive to provide impeccable support to all merchants anywhere that use our apps. I'm glad we could meet your needs and expectations!

5 / 5 Share

March 21, 2023

This is the exact app I was looking for! I also had trouble with something and the team was able to help me quickly!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

You're the exact customer we were looking for! Glad we were able to help you with your unique use case ๐Ÿ˜„

5 / 5 Share

March 15, 2023

Helium Customer Fields app's best for create customer sign-up forms as unique as, and save custom data to customer accounts. The support're nice and fast helping.

Using app

Over 1 year

Total reviews

20

Average rating

5.0

Developer Reply

Thanks for taking time to submit an app review!

5 / 5 Share

Feb. 17, 2023

Good dev team, very customizable, and while you don't need to know how to code, you can do a lot of custom css when needed.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thank you! That's exactly what we aim for. Value for merchants out-of-the-box, and room for developers to build on top of. Thanks for the positive feedback! ๐Ÿ˜„

5 / 5 Share

Feb. 16, 2023

This app is perfect! It does everything I wanted and then some. The customer support team is fast & efficient and made the simple installation even simpler! I highly recommend this app.

Using app

About 4 hours

Total reviews

3

Average rating

5.0

Developer Reply

We're far from perfect (still lots of work to do!) but we'll relish in it for a minute. ๐Ÿ˜Š Thanks for the fantastic review!

5 / 5 Share

Feb. 9, 2023

Exactly what we needed to set up our customer registration and approval process. When I had an issue, the Helium team was quick to reply via chat and solved the problem within the day. Thank you!

Using app

17 days

Total reviews

2

Average rating

5.0

Developer Reply

I'm happy to hear the account approval process is working well for you! ๐Ÿ˜„ Sorry for the issue you encountered, but I'm glad our Customer Success team was able to resolve it quickly for you.

4 / 5 Share

March 27, 2023

The app is fantastic. Very complete and has a system to assign processes and behaviors in a very easy way, without the need for programming and complicated configurations. In my previous review I complained that the PRO subscription only had 2 forms and it seemed to me an excessive price, but it is fair to modify my review, when the company listens to its users and makes improvements adapting to the needs of its public. Not all companies follow this policy and I congratulate the HELIUM team for expanding the number of forms. Thank you!

Using app

2 months

Total reviews

2

Average rating

2.5

Developer Reply

UPDATE: We've increased the form limit on the Pro plan to include up to 5 forms! We hope this helps you get more value out of the app. Cheers! -- I truly appreciate your candid feedback! We are a small team, and we aim for two things when considering our app's pricing: 1) provide as much value to merchants as possible and 2) charge enough to maintain the app and keep adding new features. Our Customer Success team will reach out to gather more information about your specific use case, and we appreciate your insight as we try to improve the app for everyone. ๐Ÿ’ช

5 / 5 Share

Jan. 4, 2023

I started using the app yesterday and my wholesale application is already up and running. New customers have used it with such ease and I am very impressed! I would considering a few apps for a couple days and very happy I chose this company! Also special thanks to Katelyn for answering all my questions and helping me when I accidentally added the form to all my pages. The templates are amazing and I was able to use it as a guide to capture all the information that I may have forget to include if I was building it completely from scratch.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

We're glad you chose us too! ๐Ÿ˜„ Thanks for taking the time to submit your review!

5 / 5 Share

Dec. 27, 2022

Great and easy to use app! It solved our issue of Wholesale Registration on our Shopify store by allowing us to seamlessly collect the information that we need. When I needed to add internal links to our Wholesale Agreement, Katelyn walked me right through it! Great service!

Using app

4 days

Total reviews

7

Average rating

5.0

Developer Reply

Thanks for the kind words, Hill Country! Your wholesale application form is looking fantastic ๐Ÿ‘

5 / 5 Share

Dec. 7, 2022

It solves a specific business need very well. The app has an excellent user-interface and user-experience design and is very easy to use. Top-tier support team. One of the best all around app experiences we've had!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

We love our wholesale shops โค๏ธ Thanks so much for the kind words-- you've made our day!

5 / 5 Share

Dec. 6, 2022

Out of all the custom form apps, this one fit the bill for my client. During the trial period, I ran into some styling issues and support was easy to contact. They were efficient on solving my issue and very nice! Looking forward to utilizing this add-on to its full potential. If you don't ask, you wont know what they can do!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Glad to hear about the mutual success of you and your client. Thanks for your feedback!

5 / 5 Share

Dec. 1, 2022

L'applicazione risponde egregiamente ai nostri requisiti. Inoltre c'รจ stato un problema legato alla versione inglese del sito, problema risolto dagli sviluppatori di Helium. La consiglio!

Using app

27 days

Total reviews

2

Average rating

5.0

Developer Reply

Grazie, grazie davvero per il tuo recensione!

5 / 5 Share

Nov. 30, 2022

Great App and team: accurate customer service and the app Helium is working properly and it is easy to use, thankyou

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We strive to provide a superb app experience, as well as excellent customer support. We are glad to meet your expectations!

5 / 5 Share

Nov. 21, 2022

This is a superb app. It does what it says on the tin, and does it well. The support is top touch and professional. Best of all, it is very developer-friendly and the documentation is good, which means excellent extensibility.

Using app

7 months

Total reviews

8

Average rating

4.9

Developer Reply

This is truly music to our ears! What a fantastic compliment to our product and engineering team. ๐Ÿ˜Š