All reviews

Rating Breakdown

  • 5
    95% (349 ratings)
  • 4
    3% (11 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    1% (3 ratings)
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5 / 5 Share

March 21, 2023

This is the exact app I was looking for! I also had trouble with something and the team was able to help me quickly!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

You're the exact customer we were looking for! Glad we were able to help you with your unique use case πŸ˜„

5 / 5 Share

March 15, 2023

Helium Customer Fields app's best for create customer sign-up forms as unique as, and save custom data to customer accounts. The support're nice and fast helping.

Using app

Over 1 year

Total reviews

20

Average rating

5.0

Developer Reply

Thanks for taking time to submit an app review!

5 / 5 Share

Feb. 17, 2023

Good dev team, very customizable, and while you don't need to know how to code, you can do a lot of custom css when needed.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thank you! That's exactly what we aim for. Value for merchants out-of-the-box, and room for developers to build on top of. Thanks for the positive feedback! πŸ˜„

5 / 5 Share

Feb. 16, 2023

This app is perfect! It does everything I wanted and then some. The customer support team is fast & efficient and made the simple installation even simpler! I highly recommend this app.

Using app

About 4 hours

Total reviews

3

Average rating

5.0

Developer Reply

We're far from perfect (still lots of work to do!) but we'll relish in it for a minute. 😊 Thanks for the fantastic review!

5 / 5 Share

Feb. 9, 2023

Exactly what we needed to set up our customer registration and approval process. When I had an issue, the Helium team was quick to reply via chat and solved the problem within the day. Thank you!

Using app

17 days

Total reviews

2

Average rating

5.0

Developer Reply

I'm happy to hear the account approval process is working well for you! πŸ˜„ Sorry for the issue you encountered, but I'm glad our Customer Success team was able to resolve it quickly for you.

4 / 5 Share

March 27, 2023

The app is fantastic. Very complete and has a system to assign processes and behaviors in a very easy way, without the need for programming and complicated configurations. In my previous review I complained that the PRO subscription only had 2 forms and it seemed to me an excessive price, but it is fair to modify my review, when the company listens to its users and makes improvements adapting to the needs of its public. Not all companies follow this policy and I congratulate the HELIUM team for expanding the number of forms. Thank you!

Using app

2 months

Total reviews

2

Average rating

2.5

Developer Reply

UPDATE: We've increased the form limit on the Pro plan to include up to 5 forms! We hope this helps you get more value out of the app. Cheers! -- I truly appreciate your candid feedback! We are a small team, and we aim for two things when considering our app's pricing: 1) provide as much value to merchants as possible and 2) charge enough to maintain the app and keep adding new features. Our Customer Success team will reach out to gather more information about your specific use case, and we appreciate your insight as we try to improve the app for everyone. πŸ’ͺ

5 / 5 Share

Jan. 4, 2023

I started using the app yesterday and my wholesale application is already up and running. New customers have used it with such ease and I am very impressed! I would considering a few apps for a couple days and very happy I chose this company! Also special thanks to Katelyn for answering all my questions and helping me when I accidentally added the form to all my pages. The templates are amazing and I was able to use it as a guide to capture all the information that I may have forget to include if I was building it completely from scratch.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

We're glad you chose us too! πŸ˜„ Thanks for taking the time to submit your review!

5 / 5 Share

Dec. 27, 2022

Great and easy to use app! It solved our issue of Wholesale Registration on our Shopify store by allowing us to seamlessly collect the information that we need. When I needed to add internal links to our Wholesale Agreement, Katelyn walked me right through it! Great service!

Using app

4 days

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for the kind words, Hill Country! Your wholesale application form is looking fantastic πŸ‘

5 / 5 Share

Dec. 7, 2022

It solves a specific business need very well. The app has an excellent user-interface and user-experience design and is very easy to use. Top-tier support team. One of the best all around app experiences we've had!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

We love our wholesale shops ❀️ Thanks so much for the kind words-- you've made our day!

5 / 5 Share

Dec. 6, 2022

Out of all the custom form apps, this one fit the bill for my client. During the trial period, I ran into some styling issues and support was easy to contact. They were efficient on solving my issue and very nice! Looking forward to utilizing this add-on to its full potential. If you don't ask, you wont know what they can do!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Glad to hear about the mutual success of you and your client. Thanks for your feedback!

5 / 5 Share

Dec. 1, 2022

L'applicazione risponde egregiamente ai nostri requisiti. Inoltre c'Γ¨ stato un problema legato alla versione inglese del sito, problema risolto dagli sviluppatori di Helium. La consiglio!

Using app

27 days

Total reviews

2

Average rating

5.0

Developer Reply

Grazie, grazie davvero per il tuo recensione!

5 / 5 Share

Nov. 30, 2022

Great App and team: accurate customer service and the app Helium is working properly and it is easy to use, thankyou

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We strive to provide a superb app experience, as well as excellent customer support. We are glad to meet your expectations!

5 / 5 Share

Nov. 21, 2022

This is a superb app. It does what it says on the tin, and does it well. The support is top touch and professional. Best of all, it is very developer-friendly and the documentation is good, which means excellent extensibility.

Using app

2 months

Total reviews

7

Average rating

4.9

Developer Reply

This is truly music to our ears! What a fantastic compliment to our product and engineering team. 😊

5 / 5 Share

Nov. 14, 2022

We use Helium form for a program registration. Helium will tag customers as "program x registrant", which will trigger to send welcome email with special discount, etc. It's been working beautifully so far! We were able to create all the fields we needed to collection information. Support team is knowledgable and awesome, too!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Excellent use case, thanks for sharing!

5 / 5 Share

Oct. 27, 2022

We use this app to help our customers register or edit their account using a form we have created in Customer Fields. Our customers are able to opt out of paying VAT if they are eligible and can start purchasing immediately without having to contact us to change their account and refund the VAT retrospectively. We had a small problem with how to add the 'Edit Account' link to the account page and after reaching out for help it was done for us, what more can you ask for. Excellent app and great support. Thanks for your rapid response & help.

Using app

About 2 years

Total reviews

14

Average rating

5.0

Developer Reply

Amazing feedback! πŸŽ‰ Thanks for drawing attention to how Customer Fields helps you register and fulfill orders for B2B customers who are VAT-exempt/Tax-exempt. Cheers!

5 / 5 Share

Oct. 26, 2022

great app! fits our needs perfectly. there are a lot of settings that I'm sure would work for any setup you wish for, they have thought of everything. Customer service is impeccable! Fast, friendly and knowledgeable.

Using app

17 minutes

Total reviews

4

Average rating

5.0

Developer Reply

Wow, what a kind review! You're making us blush. 😊 There's always room for improvement, but it's nice to hear that our careful planning has made an impact on you and your store. Thanks! πŸŽ‰

5 / 5 Share

Oct. 20, 2022

The support team was so helpful and so easy to use! They also reply quickly then. Thank you very much!!

Store

orosy

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

We're always happy to help if and when you need a helping hand πŸ˜‡

5 / 5 Share

Oct. 17, 2022

Game changer! Customer Fields really help us level up our account creation process. The app works great but the customer service was even better. We use a lot of apps that offer little to no support, Josiah went way out of the way to help us get things switched over and running.

Store

C3-Shop

Using app

13 days

Total reviews

3

Average rating

4.0

Developer Reply

Thanks for *carving* out some time to leave a review! πŸ‚

5 / 5 Share

Oct. 14, 2022

I use this app to segment my customers and it works great. Easy to use. Customer service was top notch when I had a special request needed some help. They went above and beyond xo

Using app

About 5 years

Total reviews

6

Average rating

4.3

Developer Reply

Awesome! πŸŽ‰ Thanks so much for taking time to submit a review 😊

5 / 5 Share

Sept. 23, 2022

Love this app. This is the second store we have installed this on. Our main reason for using it is to capture some custom fields during registration. We work exclusively with nonprofits so we need to get their EIN# before allowing them to shop in our store.

Using app

3 months

Total reviews

4

Average rating

4.3

Developer Reply

Thank you! Capturing EIN is a great use case. We're glad to hear that your work with NPOs is made easier by using Customer Fields! πŸ™Œ