All reviews

Rating Breakdown

  • 5
    96% (217 ratings)
  • 4
    2% (4 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (3 ratings)

Reviews with Text

  • 98% (220)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 16, 2023

Really easy form system to use and integrates well with shopify. Customer service team is amazing, and are super helpful with any questions or extra support that you might need.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for trusting Customer Fields on all of your Shopify Plus stores! ☕

5 / 5 Share

May 13, 2023

Their response was courteous and swift. The support was excellent, offering exactly the services I was looking for. "Helium Customer Fields" is an app you can rely on. I confidently recommend "Helium Customer Fields".

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words. We are glad to help so many successful merchants from Japan.

5 / 5 Share

May 12, 2023

Great App!! We are using it to get our B2B customers registered. The support team is amazing. Very fast & always ready to help.

Using app

About 1 month

Total reviews

12

Average rating

5.0

Developer Reply

We 💜 B2B Thanks so much for your review!

5 / 5 Share

May 8, 2023

Not only is the app intuitive and easy to work, when a system but caused an outage, the team jumped on it to fix the issue right away. Very much appreciated to keep me going ...

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind words 😊

5 / 5 Share

May 3, 2023

Helium Customer Fields is easy to use and works seamlessly with customer fields in Shopify. Excellent customer service as well, highly recommend.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review!

5 / 5 Share

April 26, 2023

Very Helpful, did a great job trouble shooting my problems and was able to finish the migration process with his help

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Great news! Thanks for being a loyal customer for 4 years 🎉

5 / 5 Share

April 20, 2023

We just needed a simple way to add customer account verification to our registration form, and this was it! We have close to 200k customers imported from our old store, and I was afraid that this would put us into a price tier that was too much for the simple feature we were trying to add, but I spoke with their customer support and they assured me that we could still use the lowest tier since we're not using all of the customer management features that this app offers. The sign up forms will still work and we won't get bumped up to a higher tier automatically. Customer support is quick and friendly and easily answered all of my questions. We'll definitely keep this in mind if we do end up wanting to get into some of the more advanced features of this app. We appreciate you!

Using app

About 21 hours

Total reviews

5

Average rating

4.8

Developer Reply

We appreciate you too! 😄 I'm so glad we were able to make your migration to Shopify just a little bit less of a headache with our email verification feature ✅

5 / 5 Share

April 17, 2023

We just added Customer Fields to our shop and it has been great so far! Their chat option is great and they have answered all of my questions in a timely manner.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for using Customer Fields for your wholesale store! We're happy to hear about your positive experience so far. We're here to help if you run into any snags in the future. 👍

5 / 5 Share

April 10, 2023

I am thrilled to write a 5-star review for Helium Customer Fields! Their customer service is excellent, and their app is top-notch. We have been using Helium for years to vet our wholesale applicants, and we have never been disappointed. The app is intuitive and easy to use, making our vetting process a breeze. The ability to customise fields and tailor them to our specific needs has been a game-changer. Plus, the app integrates seamlessly with our existing systems, which has saved us time and headaches. But perhaps the most impressive aspect of Helium Customer Fields is their customer service. Whenever we have had questions or issues, their support team has been incredibly responsive and helpful. Their dedication to ensuring their customers are happy and successful is unparalleled. Overall, I highly recommend Helium Customer Fields to anyone looking for a reliable, customisable, and user-friendly app for their vetting process. Thank you, Helium Customer Fields, for being such a valuable part of our business!

Using app

Over 2 years

Total reviews

14

Average rating

4.9

Developer Reply

Wow, what an incredible review! Thanks for being a loyal customer for two years and counting! We're always eager to hear how we can improve, so if any feedback comes to mind... you know where to find us 😊

5 / 5 Share

April 5, 2023

Brett and the team at Helium helped us immediately and clearly provided instructions on our questions. They were soooo helpful and we were able to set up what we needed for our wholesalers! We are very pleased with the assistance and the app is working out great for us!

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Happy to help! Your wholesale sign up form is looking ✨ fantastic ✨ 😄

5 / 5 Share

April 4, 2023

Great user interface, easy to setup, great support, supports multiple languages and advanced fields sent to Klaviyo.

Using app

3 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for taking the time to add your review! 🙌

5 / 5 Share

March 31, 2023

We use this app for our store to get custom fields. I have received support on adsutments and style customization in less than 24 hours ( I think just time zone difference). Thank you

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! 🤩 We are on opposite sides of the world, but we strive to provide impeccable support to all merchants anywhere that use our apps. I'm glad we could meet your needs and expectations!

5 / 5 Share

March 15, 2023

Helium Customer Fields app's best for create customer sign-up forms as unique as, and save custom data to customer accounts. The support're nice and fast helping.

Using app

12 months

Total reviews

21

Average rating

5.0

Developer Reply

Thanks for taking time to submit an app review!

5 / 5 Share

Feb. 16, 2023

This app is perfect! It does everything I wanted and then some. The customer support team is fast & efficient and made the simple installation even simpler! I highly recommend this app.

Using app

About 4 hours

Total reviews

3

Average rating

5.0

Developer Reply

We're far from perfect (still lots of work to do!) but we'll relish in it for a minute. 😊 Thanks for the fantastic review!

5 / 5 Share

Feb. 9, 2023

Exactly what we needed to set up our customer registration and approval process. When I had an issue, the Helium team was quick to reply via chat and solved the problem within the day. Thank you!

Using app

17 days

Total reviews

2

Average rating

5.0

Developer Reply

I'm happy to hear the account approval process is working well for you! 😄 Sorry for the issue you encountered, but I'm glad our Customer Success team was able to resolve it quickly for you.

5 / 5 Share

Dec. 27, 2022

Great and easy to use app! It solved our issue of Wholesale Registration on our Shopify store by allowing us to seamlessly collect the information that we need. When I needed to add internal links to our Wholesale Agreement, Katelyn walked me right through it! Great service!

Using app

4 days

Total reviews

10

Average rating

4.9

Developer Reply

Thanks for the kind words, Hill Country! Your wholesale application form is looking fantastic 👏

5 / 5 Share

Dec. 7, 2022

It solves a specific business need very well. The app has an excellent user-interface and user-experience design and is very easy to use. Top-tier support team. One of the best all around app experiences we've had!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

We love our wholesale shops ❤️ Thanks so much for the kind words-- you've made our day!

5 / 5 Share

Dec. 1, 2022

L'applicazione risponde egregiamente ai nostri requisiti. Inoltre c'è stato un problema legato alla versione inglese del sito, problema risolto dagli sviluppatori di Helium. La consiglio!

Using app

27 days

Total reviews

2

Average rating

5.0

Developer Reply

Grazie, grazie davvero per il tuo recensione!

5 / 5 Share

Nov. 21, 2022

This is a superb app. It does what it says on the tin, and does it well. The support is top touch and professional. Best of all, it is very developer-friendly and the documentation is good, which means excellent extensibility.

Using app

About 1 month

Total reviews

8

Average rating

4.9

Developer Reply

This is truly music to our ears! What a fantastic compliment to our product and engineering team. 😊

5 / 5 Share

Nov. 14, 2022

We use Helium form for a program registration. Helium will tag customers as "program x registrant", which will trigger to send welcome email with special discount, etc. It's been working beautifully so far! We were able to create all the fields we needed to collection information. Support team is knowledgable and awesome, too!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Excellent use case, thanks for sharing!