All reviews

Rating Breakdown

  • 5
    95% (356 ratings)
  • 4
    3% (11 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    1% (3 ratings)
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5 / 5 Share

Nov. 14, 2022

We use Helium form for a program registration. Helium will tag customers as "program x registrant", which will trigger to send welcome email with special discount, etc. It's been working beautifully so far! We were able to create all the fields we needed to collection information. Support team is knowledgable and awesome, too!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Excellent use case, thanks for sharing!

5 / 5 Share

Oct. 27, 2022

We use this app to help our customers register or edit their account using a form we have created in Customer Fields. Our customers are able to opt out of paying VAT if they are eligible and can start purchasing immediately without having to contact us to change their account and refund the VAT retrospectively. We had a small problem with how to add the 'Edit Account' link to the account page and after reaching out for help it was done for us, what more can you ask for. Excellent app and great support. Thanks for your rapid response & help.

Using app

About 2 years

Total reviews

16

Average rating

5.0

Developer Reply

Amazing feedback! πŸŽ‰ Thanks for drawing attention to how Customer Fields helps you register and fulfill orders for B2B customers who are VAT-exempt/Tax-exempt. Cheers!

5 / 5 Share

Oct. 26, 2022

great app! fits our needs perfectly. there are a lot of settings that I'm sure would work for any setup you wish for, they have thought of everything. Customer service is impeccable! Fast, friendly and knowledgeable.

Using app

17 minutes

Total reviews

4

Average rating

5.0

Developer Reply

Wow, what a kind review! You're making us blush. 😊 There's always room for improvement, but it's nice to hear that our careful planning has made an impact on you and your store. Thanks! πŸŽ‰

5 / 5 Share

Oct. 20, 2022

The support team was so helpful and so easy to use! They also reply quickly then. Thank you very much!!

Store

orosy

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

We're always happy to help if and when you need a helping hand πŸ˜‡

5 / 5 Share

Oct. 17, 2022

Game changer! Customer Fields really help us level up our account creation process. The app works great but the customer service was even better. We use a lot of apps that offer little to no support, Josiah went way out of the way to help us get things switched over and running.

Store

C3-Shop

Using app

13 days

Total reviews

3

Average rating

4.0

Developer Reply

Thanks for *carving* out some time to leave a review! πŸ‚

5 / 5 Share

Oct. 14, 2022

I use this app to segment my customers and it works great. Easy to use. Customer service was top notch when I had a special request needed some help. They went above and beyond xo

Using app

About 5 years

Total reviews

7

Average rating

4.4

Developer Reply

Awesome! πŸŽ‰ Thanks so much for taking time to submit a review 😊

5 / 5 Share

Sept. 23, 2022

Love this app. This is the second store we have installed this on. Our main reason for using it is to capture some custom fields during registration. We work exclusively with nonprofits so we need to get their EIN# before allowing them to shop in our store.

Using app

3 months

Total reviews

4

Average rating

4.3

Developer Reply

Thank you! Capturing EIN is a great use case. We're glad to hear that your work with NPOs is made easier by using Customer Fields! πŸ™Œ

5 / 5 Share

Sept. 21, 2022

Customer Service helped me tremendously, set up everything exactly as i needed and requested. Amazing app and functions to help your store increase sales! Very good service and app.

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Glad we were able to help you get your form logic working correctly. Cheers!

5 / 5 Share

Aug. 11, 2022

Very helpful and useful app to keep track of customers. The customer support is also very kind and helpful.

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! Glad to hear the app and team are helping your business. πŸ’ͺ

5 / 5 Share

June 21, 2022

These guys are really top notch I use them for both of my sites: http://yogamandiram.com and http://pranayama.com

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you! πŸ™ The "request a session" form is a great use of the app's account approval option. πŸ‘

5 / 5 Share

June 17, 2022

Great support & great product when you are looking to extend beyond shopify's current registration forms. We use it for: Tax exempt checkboxes, submitted tax exempt forms, customers inviting other customers & I assume it can do much more!

Using app

10 months

Total reviews

8

Average rating

5.0

Developer Reply

Excellent use cases πŸ‘ Thanks so much for taking the time to submit a review!

5 / 5 Share

June 9, 2022

We ran into a problem after updating our website and Customer Fields was very helpful and efficient with their assistance.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for being a customer since 2017! Your wholesale registration form is looking great. πŸ˜„ Quick tip: You may want to consider adding a separate form for retail customers as well. On your current plan, you can add an additional registration form at no additional cost. We're standing by to help if needed πŸ‘

5 / 5 Share

June 1, 2022

I am using this app for my wholesale business and it works flawless. Easier form, attached files functionality, approval only accounts. Perfect!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Yay, thanks so much! We love wholesalers ❀️

5 / 5 Share

May 11, 2022

The email validation field is the most important thing that no other app has. thank you, you saved our life and our business and the JUNK/SPAM and the loss of many email communication, you are the best!!!

Using app

14 days

Total reviews

20

Average rating

4.8

Developer Reply

Email confirmation for the win! Thanks for the great feedback 😊

5 / 5 Share

May 9, 2022

Katelyn sovelluksen tuesta oli aivan mahtava! Saimme nopeaa ja asiantuntevaa apua sekΓ€ ratkaisun kaikkiin ongelmiin!:)

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Kiitos kauniista sanoistasi 😍

4 / 5 Share

March 16, 2022

So far so good. Downloaded app and they immediate reached out if i needed help. Didnt need it though. Super user friendly. Provided required fields option, easily edited. Rules were easy to set up. And it automatically downloaded to the create account page on my theme... Lots of options and easy. A little more expensive than others (bc i needed the $26/mth due to customized field i needed. we are a small business and this part seems a little high to me.

Using app

8 months

Total reviews

2

Average rating

4.5

Developer Reply

Thanks for your feedback about the app & pricing. We strive to make each of our app's plans an excellent value, so we will take your feedback into careful consideration.

5 / 5 Share

March 10, 2022

Simple in it's setup and provides powerful automations for our site. Embeds beautifully with our theme and other apps. The team was very helpful in guiding us through the slight adjustments that we wanted to make.

Store

CASSON

Using app

Almost 2 years

Total reviews

9

Average rating

4.6

Developer Reply

This is an amazingly concise yet thorough round-up... thanks for taking the time to share!

5 / 5 Share

March 9, 2022

A highly polished, flexible and well-thought-through app, and the only one which enabled us to do exactly what we were looking for. Very impressed and highly recommended.

Using app

About 2 years

Total reviews

8

Average rating

4.5

Developer Reply

"Highly polished" has our dev team glowing πŸ˜‡ Thanks for making our day!

5 / 5 Share

Feb. 7, 2022

The app is extremely easy to use, and has numerous functionalities which are very useful. We needed to do some complex forms with rules and requirements that was easily and quickly rectified with the support team. Brilliant customer service and execution. 5 stars all round, and thank you!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Brilliant! Thanks for sharing your experience with form rules and our support team. πŸ˜„

5 / 5 Share

Feb. 4, 2022

The app did just what it promised and what I expected. The form builder works great, it provides amazing flexibility to build but is easy enough to use. To add files to a customer is the best feature of this app.

Using app

28 days

Total reviews

1

Average rating

5.0

Developer Reply

Yay! Glad you're getting good value out of the form builder + file upload feature for your wholesale store πŸŽ‰