Helium Customer Fields

Customer Fields has been an outstanding addition to our store for two reasons. The robust features and the exceptional support team. The app workflows and variable rules you can create are excellent. It was easy to setup rules for collection tax exempt documents for certain states which is very important for our business. This feature alone has significantly improved our customer experience and streamlined our internal workflows. The support has been amazing! We had some issues with the CSS and Jakin was able to quickly resolve the issue for us. I highly recommend Customer Fields to anyone looking for a versatile and customizable solution.

Phenomenal support - I originally left a 1-star review due to a serious flaw: the “approve” button wasn’t showing on mobile when the list was long — which made it impossible to approve customers on the go. It had been that way for over a year, and I was told it wasn’t on the roadmap. - To their credit, Helium’s leadership stepped in quickly after my review. They acknowledged the issue, pushed a hotfix almost immediately, and offered a credit for the inconvenience. The COO even reached out directly and genuinely owned the situation. - The issue is now resolved, and mobile approvals are working as they should. It shouldn’t have taken this long, but the way they handled it once it reached the right person gives me confidence in their willingness to listen and improve. - Thanks to the team for finally addressing it.

I signed up for a free trial, didn't utilise the app so canceled & uninstalled the app from my shopify store. However I was charged & invoiced for the app & cannot seem to locate anyone to obtain a refund.

Quick and easy, and gave us what we needed. Support was helpful with getting an existing customization to work with the new form.

Customer Fields has been a great solution for our store, not only because of its features, but also because of the awesome support. This app allowed us to enable customer profile editing directly by customers themselves from the My Page area — something that Shopify's default setup doesn’t support. We were also able to enable the “Require email verification” option easily. These features have made a big difference for both our customer experience and internal operations. Whenever we’ve had questions or needed clarification, the support team — especially Brett — responded quickly and clearly. Their guidance helped us resolve things smoothly and with confidence. They also supported us with updating our DNS records. The team truly stands out. Thank you again for your reliable and thoughtful support! We’re very happy with our experience and highly recommend this app to anyone looking for both flexibility and trustworthy support in a registration app.

It was just the end of the day and going into the weekend. Brett stayed on the chat until I was finished setting up the app. Thank you so much for your help. I really do appreciate it. GREAT APP

Brett was extremely helpful with assisting me with my questions. It's clear he knew the ins and out and didn't hesitate to resolve any of my inquiries.

excellent app for B2B Customers

We were able to avoid complicated backends to enable secure authentication to write customer data to Shopify. The support team at Helium was excellant and helped us trouble shoot a lot of custom functionality we built around their form builder.

Great app with a ton of features that expands upon forms and account creation flows. Very useful to deal with New Customer Accounts. Amazing customer support - shoutout to Brett! Super knowledgeable and responsive.

Helium's team is top notch!! We created a Form through them and we were having issues with the email flows that we set up on our own. When I reached out to the support team (specifically Brett), he got all the way into the email template code through Shopify and helped me figure out exactly what the issue was. I couldn't be more grateful because it was starting to cause issues for our customers. I highly recommend Helium and their team to support your business

App works really well and the chat support has been excellent!

I love this app. Streamlines our account sign-up process. Give the app a try; you will love it, and the support is excellent, too.

We are using Helium Customer Fields along with its sibling app: Strike Automatic Discounts. Both are great app, Strike to offer automatic discount, Customer Fields to set up a form. The support is responsive and friendly, very easy to understand without cumbersome technical terms. They are open to new ideas and needs of merchants, too. So we are really happy. As some other merchant mentioned, they are kind to go beyond the app function and suggests possible methods like combining Shopify Flow, and how it works. Very clever made app with very kind people behind. Thank you very much!

I downloaded this app, but after reaching out to customer support, I learned something surprising—their app could do what I needed, but it would be easier and free with the Shopify Flows app! I couldn’t believe it. Instead of just taking my business, the support team genuinely cared and recommended a different, cost-free solution. Incredible customer service and HONEST company! They’ll be my first choice when I need a solution for customer fields. They’ve earned my business!

Amazing customer service!

Enabled our customers to create a B2B company without us having to get involved in the process, vital to the smooth running of our site. Amazing bit of kit so far.

The best app for creating custom sign up forms. Support is top tier. If you need the best and don't mind paying a little more than alternatives, Helium is the way to go!

I was really impressed with the customer service from Helium. They were responsive, helpful, and went above and beyond to ensure I was taken care of. It's clear that they truly value their customers and are dedicated to providing a great experience. Highly recommend!