Digital Downloads
Sell digital files like e-books, art, graphics and more.
Rating
2.7
feedback
246
chart
#4,763
All reviews
Review RSS Feed
Jan. 23, 2023
I don't understand what the new app accomplishes. I can no longer get unique download links for customers who need to re-download the program. What does this revision do?
Thank you for taking the time to write to us. App updates are meant to address bug fixes and performance increases. If your app is no longer working as expected, we definitely want to troubleshoot this further with you. Please connect with us using this direct link: https://bit.ly/2AWw5VA. -Olivia
Jan. 19, 2023
Honestly, this app worked beautifully from 2017 - 2022. Then they updated it, now it takes forever to upload anything, Then near the end says upload failed, constantly crashes, doesn't deliver my files to the customers, and has me pulling my hair out in frustration. I am only now reviewing it because it worked fine before! Come on guys, please fix this! And don't say, oh its fine from our end. It's not acceptable. I am only giving it 2 stars because it worked well for a few years. Now it drives me insane! Is it because it's free? I am happy to pay for an app that actually works! Please fix this!
Hey there, ATP Textures. Thank you for taking the time to leave us a review. I'm sorry to hear about the difficulties you've experienced with the app recently. We'd love to see how we can help you get the app functioning as it once was for you. Please, reach out to our Live Team using this link (https://bit.ly/2AWw5VA) so they can get you authenticated and dive in to collect your feedback and action some suggestions. -Imogen, Shopify Support
Oct. 5, 2022
There doesn't appear to be any way of automatically fulfilling digital pre-orders. I will soon have several hundred paid pre-orders, but the digital file will not be ready for another 2 weeks, and I don't want to have to go in and manually fulfill every single one by hand. I would happily pay for an app that added this functionality and worked 100% reliably! Also note that in the last year about 5% of my digital product customers were never sent a link to their paid order. NOT ACCEPTABLE.
Thank you for taking the time to write your review and for letting us know how you feel that the Digital Downloads app could be improved. I can certainly see why being able to automate this process would be helpful with pre-orders, and I'll be sure to pass your feedback onto our app development team. -Victor, Shopify Support
Sept. 23, 2022
This app use to work great but now it only sends downloads to a few people and I have to manually send to the rest. Support told me that they would try to fix the problem but to just keep sending manually for now. Im currently looking for a better app.
I am sorry to hear that you've had this issue with the Digital Downloads app and that you've not been able to find a solution after speaking with our support team. If the app is no longer working for you, you can refer to other apps that allow for digital products to be sold and delivered on the Shopify App Store: https://bit.ly/3rGaR5D. Thank you for getting in touch and for providing us with your feedback. -Victor, Shopify Support
July 12, 2022
We use this app to supply free files which accompany bought physical products. It almost works but is very buggy and you have little control over customer notifications (it seems to send them at random). Downloads have also vanished at times and had to be created again. It generates too much customer service traffic, and after three and a half months of struggling with it, we're going to look for an alternative.
Using app
4 months
Total reviews
2
Average rating
3.5
I am sorry to hear that you've experienced these issues with the Digital Downloads app but appreciate you taking the time to inform us here. I will be sure to pass your comments onto our development team and I hope that you're able to find an alternative option that works better for you. Thank you for taking the time to provide us with your feedback. -Victor, Shopify Support
June 24, 2022
This app cannot send out updates if the volume of customers and purchases on the given digital asset is too high.
Hey, there. Thanks so much for taking the time and sharing this feedback with us. We understand that being able to send updates when there's a high volume of customers or purchases is important to you, and we'd be more than happy to share your feedback on performance improvements with our development team. Cheers. -Elias, Shopify Support
May 12, 2022
It's a good app but unfortunately the links of the digital downloads are broken now. sometimes the links inside the form and inside the e-mails are missing a "/download" path at the end. Please fix it. I will give you 5 stars then.
Hey, there. Thanks for taking the time to leave a review for Digital Downloads. It sounds like you may be experiencing an email template issue with your digital downloads app, as the emails that send by default do provide a link that should be clickable and allows for a proper file download. I recommend that you reach out to the Live Support Team via thia link here (https://bit.ly/2AWw5VA) so they can assist you with troubleshooting this and real-time, and can look into the settings of your app to determine a potential cause. -Imogen, Shopify Support
April 5, 2022
Am Anfang hat die App noch funktioniert. Jetzt kann ich nichts mehr uploaden und aus der Link Ansicht der PDF's komm ich auch nicht mehr raus. Schade, aber die APP fliegt raus.
Aug. 26, 2021
I am not able to use pdf files as a digital download with this app. Is there an application that lets us put pdf docs on our site for downloading?
Hey, there. Thank you for reaching out. You can upload PDF files using Digital Downloads, and we've also got a guide to assist you with that here: https://bit.ly/3sWqhT1. If you're looking to upload multiple files, you can also compress them into a single ZIP file before uploading. If you're running into roadblocks with Digital Downloads, then this is something that our Support team can help you with. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account. Cheers! -Elias, Shopify Support
July 4, 2021
Good while it lasted. I'm on the Shopify lite plan and only needed it to sell PDFs on my website. Now it doesn't work at all - just sends customers to a "this shop doesn't a website page". I've had to manually send my products to customers via email now. Very seriously considering alternatives to Shopify if this isn't fixed.
Thank you for reaching out about this and for writing your review. The Digital Downloads app is still compatible with the Lite plan, although the error you've cited may still occur if the download link is pointing to the non-existent online store. The delivery URL for the digital download will direct customers to a page that looks like part of the online store, although if you are on the Lite plan you won't have a store for them to visit. To avoid this, you can edit the email template for digital downloads and change {{ attachment.shop_url }} to {{ attachment.url }}. This change should mean the delivery link for the download will bypass the storefront entirely, and customers should be able to download the product successfully without seeing the error message. If you're still struggling with this and seeing the error after making this change, please reach out to our support team for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
April 12, 2021
The downloads are taking really long to process for customers. Digital downloads are not made immediately available for customers. Customers want their downloads immediately, and this makes it hard for them to want to purchase items from the site.
Thank you for getting in touch and for sharing your feedback with us here. There is an option within the app's settings to allow for immediate download of the digital product once it has been purchased, so you'll want to ensure this option is enabled if you want the customer to receive their download link immediately: https://bit.ly/3e2fjEf. -Victor, Shopify Support
April 7, 2021
I wanted to use this app for my e-books and audiobooks, but it only works for my e-boks. When the customer has downloeadet the linkk. The file is empty.
Thank you for taking the time to leave your feedback here. I would definitely recommend contacting our support team directly so that you can be authenticated and this issue can be investigated by our team. You can reach out to us directly here: https://bit.ly/2AWw5VA. -Oliver, Shopify Support
Feb. 4, 2021
It worked well for over a year, but now it hardly works. My store sells digital tutorials, now customers are complaining that they can't get the file. I am posting this manually but it does so many times. I now need to explain to everyone why they cannot download their files ... I see that many have encountered this problem and it has not been resolved. I used the Shopify store because they promised that I could use digital downloads. now I can't use it ... I found other apps, they are paid and now I have to pay almost 50 dollars a month for this ... I'm very disappointed ...
Hey, there! I'm sorry to hear you're having these issues with the app - this is certainly something that we'd like to look into for you. Please contact our support team and provide some screenshots or examples of the issues, so that they can have our technical team take a look for you: https://help.shopify.com/en/questions. Cheers. - Brie, Shopify Support
Jan. 26, 2021
Some of our customers have problems with the Download. The Download is very slow. We figuerd out, that it is a problem with the Telekom in Germany, maybe. I can send a screenshot from a customer.
I'm sorry to hear that that you've had this issue but thank you for leaving your review nonetheless. Download speeds vary by location and ISP, which may be affecting the downloads from your store, but I'd like to take a look at this myself to see if there's anything on our end I can look at. I will send an email to you momentarily so please look out for that and get back to me there if you'd still like some assistance. -Victor, Shopify Support
Jan. 21, 2021
Hi, Also NOT WORKING since 48hours, I´m also loosing sales. KEEP. GETTING SERVER ERROR MESSAGE. Please help ASAP
Hello! I'd be happy to take a closer look into this with you. I'll be sending you an email shortly to gather more information and we can troubleshoot together. Talk to you soon! - Oliver, Shopify Support
Nov. 4, 2020
App stopped working due to cookies updates. (It needs to be updated to support the SameSite cookie security changes made to Chrome 80.) Sent multiple emails to the developer. No response. Super frustrating.
Thank you for sharing this feedback with us, and for letting us know about your experiences with the app. An update to Chrome earlier in the year changed the way it handles cookies, requiring a parameter named SameSite. All Shopify apps have been fixed to include this. If you're still receiving errors in regards to this it likely means an update is required for your Chrome browser or you'll need to clear the browser's cache. All the best! - Oliver, Shopify Support
Oct. 21, 2020
We connected clickfunnel to our shopify app with digital file using this digital downloads app but Why is it saying "the order has no digital attachment" when in fact it does?
Thank you for sharing this feedback with us, and for letting us know about your experiences with the app. Clickfunnels is a third party service but I'd like to look into this further with you, so I'm going to follow up with you via email shortly. I look forward to hearing from you! - Oliver, Shopify Support
Sept. 14, 2020
I have so many customers writing me that they are unable to download their files. Iphone and Ipad. And Safari browser is an issue as well. I've reached out to Shopify Support - but they couldn't solve the problem.
Thank you for sharing your feedback with us. I'm sorry to hear that your customers have been experiencing trouble downloading their files. I do see that we've responded to your emails, have you received those responses? I wasn't able to replicate the issue on my end here. Nevertheless, I'd love to take a closer look into this for you to see what we can find out. I've gone ahead and sent you another email requesting some more information to get to the bottom of this. Please let me know here if you have don't receive it - otherwise, I look forward to continuing our conversation through there. Hope to hear from you soon! - Ryder, Shopify Support
Aug. 16, 2020
The app has been great until very recently, I thought the issue was fixed but now it randomly doesn't full-fill orders and I am having to send our manual links, it's generating a few complaints from customers and I am looking into an alternative.
Thank you for sharing this review, and letting us know about the troubles you've encountered with download links not being sent to customers. I'd like to help look into this further, so I'm going to follow up with you via email shortly. If you still need assistance with this, please make sure to reply directly back to my email once you receive it. I look forward to hearing from you! - Rae, Shopify Support
Nov. 22, 2019
It worked for a while and it works well if you have very few orders during the day. In case of release of products and high traffic, the download does not start and the email with the link arrives after 48 hours. My file was 1Mb. After this I had another issue that does not make sense: the app marked as fulfilled an order that included both a product to be shipped and a digital download.