Digital Downloads
Sell digital files like e-books, art, graphics and more.
Rating
2.7
feedback
246
chart
#4,763
All reviews
Review RSS Feed
Feb. 28, 2023
It would be really nice if Shopify had integrated digital downloads in their system because I feel like every app they design just falls to the wayside. I couldn't even get an MP3 file to download properly. Just took me to a new page where you had to Right Click, Save As but I couldn't even save the file correctly. It just wanted to save the audio file as a Browser html file. That was on a desktop, by the way. Can't imagine the headache of a mobile download. Why bother having these apps at all if no one is maintaining or checking to see if there are incompatibilities?
Hey, there. Thank you for leaving us a review for Digital Downloads, and providing us your feedback on how we handle our apps. Our Developers are passionate about the quality of the products they release, and maintaining and improving those products over time. If you have any suggestions for us to pass to them on how to improve Digital Downloads, we're happy to pass it along to time. For your download issues, please reach out to our Live Team (https://bit.ly/2AWw5VA) so they can dive into your account and investigate these issues and help you find a resolution. -Imogen, Shopify Support
Feb. 19, 2023
Doesn't work well for products that have multiple page downloads. Most of my products have 2-5 pages to download so I can't offer these as a product at the moment. Disapppointing.
Hi, there. Thanks for taking the time to leave us a review for Digital Downloads. We're sorry to hear that the app doesn't provide you with all of the tools you need at the moment. I'm happy to let you know that I've gone ahead and passed your feedback along to our Product Team to consider for a future update. I also wanted to pass a suggestion on to you. Have you tried using a zip file for your product, so all of the files required can be passed along to your customers? -Imogen, Shopify Support
Feb. 1, 2023
Since last update I cannot access upload from within my product in shopify. "add digital file), error "no such page". But instead have to go the Apps new dashboard, search again for the product and only then can upload. THIS IS A MUCH WORSENED WORKFLOW!! Will you do something about it?
Thank you for taking the time to share your review. We would like to help you look into this further. Please contact us directly using this link: https://bit.ly/2AWw5VA. We look forward to supporting you. -Olivia
Jan. 23, 2023
I don't understand what the new app accomplishes. I can no longer get unique download links for customers who need to re-download the program. What does this revision do?
Thank you for taking the time to write to us. App updates are meant to address bug fixes and performance increases. If your app is no longer working as expected, we definitely want to troubleshoot this further with you. Please connect with us using this direct link: https://bit.ly/2AWw5VA. -Olivia
Jan. 19, 2023
Honestly, this app worked beautifully from 2017 - 2022. Then they updated it, now it takes forever to upload anything, Then near the end says upload failed, constantly crashes, doesn't deliver my files to the customers, and has me pulling my hair out in frustration. I am only now reviewing it because it worked fine before! Come on guys, please fix this! And don't say, oh its fine from our end. It's not acceptable. I am only giving it 2 stars because it worked well for a few years. Now it drives me insane! Is it because it's free? I am happy to pay for an app that actually works! Please fix this!
Hey there, ATP Textures. Thank you for taking the time to leave us a review. I'm sorry to hear about the difficulties you've experienced with the app recently. We'd love to see how we can help you get the app functioning as it once was for you. Please, reach out to our Live Team using this link (https://bit.ly/2AWw5VA) so they can get you authenticated and dive in to collect your feedback and action some suggestions. -Imogen, Shopify Support
Jan. 16, 2023
I don't know if it's just me, but I've been using this app recently, but I kept getting a 504 Gateway timeout message. Then it told me the app was outdated. But after a while, the app worked absolutely fine. Is the app working OK?
Thank you for taking the time to share your feedback with us. Based on the error you described, it is possible there were intermittent issues on Shopify impacting the app for a brief time. For the future, stay updated with us on reports of outages through our status page here: www.shopifystatus.com. -Olivia, Shopify Support
Dec. 20, 2022
Useful app for my site - but there was a recent change where download file purchases can no longer be automatically flagged as Fulfilled. Is it possible to provide this option again?
Hey, there! This update only applies for bundled digital and physical products - you should still be able to automatically flag single file purchases as fulfilled. If you have any questions, don't hesitate to reach out to our support team and let us know! - Brie
Dec. 1, 2022
I am enjoying this component, and I want to suggest, perhaps add on a couple functions to make it an even better experience for users. 1. File Uploaded Timestamp 2. Auto Or Manual Expiration Date for once order has been created. For example, download link only works for 7 days., etc
Hi, there! Thank you so much for sharing your feedback with our team. We are always looking to improve our product and offerings, and we can only do that by listening to real merchants like you. I will be sure to pass your comments along to our product development team for consideration. Thank you again. -Olivia, Shopify Support
Nov. 14, 2022
Funktioniert soweit ganz gut. Ist es möglich 1 Download pro Kauf einzubauen? Bis jetzt leider noch nicht. Die Anzeige direkt nach dem kauf ist nur auf Englisch möglich, mehr Einfluss auf das Design wäre auch nichtt schlecht.
Oct. 25, 2022
HORRIBLE APP FULLFILLS FRAUD ORDERS!! ANYONE WITH A STOLEN CREDIT CARD CAN ORDER YOUR ITEMS AND DOWNLOAD THEM!!! THEN A FEW DAYS LATER SHOPIFY WILL STEAL THE MONEY BACK FROM YOU AND CHARGE YOU A $15 CHARGE ON TOP OF GETTING YOUR ITEMS STOLEN!! THEY KNOW WHATS GOING ON AND STILL CONTINUE TO LET THIS HAPPEN!! DISGUSTING!!!! EMAILED THEM MANY TIMES AND CONTACTED SUPPORT OVER A DOZEN TIMES!! I HAVE BEEN SCAMMED OVER AND OVER AND OVER AND OVER BY THE FRAUD CUSTOMER AND BY SHOPIFY!!
Hi there, Famoushustle. Thank you for taking the time to complete this review. We're sad to hear about this situation with your shop. Situations like this can be frustrating, and we do our best to equip businesses with the tools needed to avoid fulfilling orders like this. As a reminder, Shopify will flag suspected fraudulent orders for you with different levels of likelihood. If you're falling victim to fraudsters purchasing your digital downloads, consider changing your download settings to require manual fulfillment. This will let you review fraud indicators and determine if the person purchasing is a legitimate customer. You can refer to this document here for advice on how to enable this setting: https://bit.ly/3H26Zod. Thanks again for your review! -Imogen, Shopify Support
Oct. 5, 2022
There doesn't appear to be any way of automatically fulfilling digital pre-orders. I will soon have several hundred paid pre-orders, but the digital file will not be ready for another 2 weeks, and I don't want to have to go in and manually fulfill every single one by hand. I would happily pay for an app that added this functionality and worked 100% reliably! Also note that in the last year about 5% of my digital product customers were never sent a link to their paid order. NOT ACCEPTABLE.
Thank you for taking the time to write your review and for letting us know how you feel that the Digital Downloads app could be improved. I can certainly see why being able to automate this process would be helpful with pre-orders, and I'll be sure to pass your feedback onto our app development team. -Victor, Shopify Support
Sept. 26, 2022
Great Application, I Recommend it ! I have been using for the last 3 years and it does a great job.
I'm delighted to hear that you've been using Digital Downloads for years and that it's been useful to you and your business during that time. Thank you for taking the time to get in touch and I hope the app continues to be useful for many years to come! -Victor, Shopify Support
Sept. 23, 2022
This app use to work great but now it only sends downloads to a few people and I have to manually send to the rest. Support told me that they would try to fix the problem but to just keep sending manually for now. Im currently looking for a better app.
I am sorry to hear that you've had this issue with the Digital Downloads app and that you've not been able to find a solution after speaking with our support team. If the app is no longer working for you, you can refer to other apps that allow for digital products to be sold and delivered on the Shopify App Store: https://bit.ly/3rGaR5D. Thank you for getting in touch and for providing us with your feedback. -Victor, Shopify Support
Aug. 19, 2022
I like the app and works well. Is there any way to translate to Spanish the text that appears in the checkout? "You will also receive an email with download links for your digital purchases"
Thank you for writing your review and for providing us with feedback on your experience using Digital Downloads. I'm glad to hear that you like the app and that it is working well for you as you sell digital products online. At this time it is not possible to translate the phrasing within the app to languages other than English, although I can of course see why this would be beneficial to your business if you're selling products to customers in Spanish-speaking countries. I will be sure to pass your suggestions onto our development team for them to review. Thanks again for reaching out and I hope the app continues to be of use to you and your business moving forward. -Victor, Shopify Support
Aug. 8, 2022
This app is absolutely worthless and, just like everything else on Shopify, they don't have a clue how to fix anything and I always end up having to go spend money on an app that actually works. This app does not allow you to control when the digital download is sent to your customer, so if you're using this app as a add-on download to a physical product, it won't send it to the customer until the order is fulfilled. We need the download link sent when the order is paid for. Seems logical, right? Yea, not to Shopify. You also cannot edit the email that's sent. Nothing about this app is useful and Shopify gives you the same answer they give every time...."We will send this to our developers to have a look at it". Yea, right.
Thank you for taking the time and sharing this feedback with us. While you can enable automatic fulfillment for digital products (https://bit.ly/3pvcVMq), this isn't recommended for digital products with physical components involved. However, one option is to create your digital products separately, so that our app can send the download links as soon as the order is paid for. If you're looking to edit the email template, then we've also got a step-by-step guide on how to do that here: https://bit.ly/3dD3RTb. We'd also recommend reviewing the notification variable reference (https://bit.ly/3AzpSLH) when editing your email template. That being said, we understand that being able to automatically fulfill digital orders regardless of the physical components can be beneficial for our merchants, like yourself, and feedback like this can help our Developement team continue making improvements on future releases. Thanks again. -Elias, Shopify Support
July 30, 2022
This is an Excellent app! so helpful and easy to navigate! and FREE! THANK YOU so much for helping us out here!
Thank you so much for taking the time and writing this review! We're delighted to hear that our app was helpful and easy to use. If you need any help with Digital Downloads, please don't hesitate to reach out to us via the Shopify Help Center (https://bit.ly/2AWw5VA). We'd be happy to provide assistance through live chat, email, or callback. Cheers! -Elias, Shopify Support
July 12, 2022
We use this app to supply free files which accompany bought physical products. It almost works but is very buggy and you have little control over customer notifications (it seems to send them at random). Downloads have also vanished at times and had to be created again. It generates too much customer service traffic, and after three and a half months of struggling with it, we're going to look for an alternative.
Using app
4 months
Total reviews
2
Average rating
3.5
I am sorry to hear that you've experienced these issues with the Digital Downloads app but appreciate you taking the time to inform us here. I will be sure to pass your comments onto our development team and I hope that you're able to find an alternative option that works better for you. Thank you for taking the time to provide us with your feedback. -Victor, Shopify Support
July 10, 2022
Unfortunately you can't develop in SAFARI with this app. It would be really nice if they would have said that and saved me an hour trying to figure that out. I haven't tried testing a download with Safari as yet. Let's hope it at lest does that.
Thank you for writing your review and I'm sorry to hear that you've had this issue. Some Shopify apps will not work correctly in Safari, and this is often due to the cross-site traffic settings within the Safari browser. We recommend that you head to Safari > Preferences > Privacy and unchecking the "prevent cross-site tracking" option. Once this is done, please restart your browser and clear your browser's cache and cookies if need be. If the issue persists, you can contact our support team directly for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
June 24, 2022
This app cannot send out updates if the volume of customers and purchases on the given digital asset is too high.
Hey, there. Thanks so much for taking the time and sharing this feedback with us. We understand that being able to send updates when there's a high volume of customers or purchases is important to you, and we'd be more than happy to share your feedback on performance improvements with our development team. Cheers. -Elias, Shopify Support
May 31, 2022
It badly misses the ability for users to re-download their files from their account page. It is such a hassle to keep having customers email because they can't access the links or lost the emails. If that would be added the app is definitely more than worthy of 5 stars!
We appreciate you taking the time to write your review and thank you for sharing your feedback with us here. I can appreciate why customers being able to more easily re-download their files would be beneficial for both them and you, and I will be sure to pass your comments onto our development team. -Victor, Shopify Support