
DropCommerce: US Dropshipping
High quality and fast shipping dropshipping - DropCommerce
Rating
4.5
feedback
87
chart
#929
All reviews
Rating Breakdown
Feb. 1, 2024
The CEO of this company has been working with me on fixing any issues, and they really do care about their clients. I really appreciate what they have done to help me with my store. The reason to be with Drop-commerce is the suppliers. Especially if you want quality, vetted products that ship from the U.S. or Canada.
Hi there, Thank you for sharing your feedback, and I apologize for any negative experience you may have had on our platform. I just wanted to address your concerns here, we are also reaching out to you directly so please don't hesitate to respond to our support team so that we may better understand any of the issues you had on our platform. Bugs: We definitely want to hear about any bugs you have encountered on our platform. We have recently launched some significant improvement updates but sometimes some bugs get missed by our team, we would much appreciate any details regarding this if you don't mind sharing with our team. In the meantime we are working hard at making our platform bug free for our users. Security: Just to clarify are you using our newly released embedded version of DropCommerce? If that is the case then it does require you to launch our app from withing Shopify's admin panel. If that is not the case can you please let our support team know some more details on your concerns around the security of our app? Adding Shipping Prices: You can actually do this by navigating to advanced settings, and toggling the "Include Shipping In Price" button to on. Product Descriptions: The descriptions are written by our suppliers, however we do make an effort to help ensure that descriptions are thorough and free of spelling errors. If there are specific product descriptions that need to be fixed we would love to hear about it so we can correct the issue! Supplier: We are sorry to hear that the supplier you were using on DropCommerce has left, we will be sure to reach out to see if they were experiencing specific issues with our platform or if it was a business decision to stop dropshipping. If you don't mind responding to our support team we would love to see how we can further improve. We take all of our customer feedback seriously and action as much of it as we can.
Dec. 26, 2023
The DC support team have been the best that I have ever worked with; thanks so much for your help guys while getting this all set up. As for products, everything I have tested from DropCommerce has been high quality and received with fast shipping. If you are looking at getting into dropshipping in USA/Canada and want to create an excellent customer experience through high quality items and fast delivery, you should check out DropCommerce as it does all this and more. Thanks team!!
Dec. 4, 2023
With just starting out I am very pleased with everything so far. There has been great information that is given.
Nov. 15, 2023
DropCommerce makes it super easy to find cool new suppliers and products. I was able to find a supplier that shares my values within 5 minutes of first installing the app. From there they make it easy to add the products to your import list without any commitment until you are ready to launch. Love it!
Store
My Store
Using app
1 day
Oct. 27, 2023
DropCommerce has high quality products with suppliers that you are able to message and ask questions. I have been using DropCommerce on and off for my businesses, and find I always come back to it as their suppliers and products continue to expand and are top shelf. I have been developing Shopify stores for over 5 years now and out of all of the dropshipping apps out there....DropCommerce is number 1 for me. Absolutely 10 out of 10!!
Oct. 25, 2023
My rating and ultimate departure from DropCommerce is due to poor communication. The chat box says it can take up to 3 hours for a response, but it actually takes 24 hrs and sometimes as long as 72 hrs (with no resolution). In addition, the suppliers do not respond to your messages either. I was trying to process an order but the payment due to the supplier was incorrect. My first message to the supplier was on 9/25, my first message to DropCommerce was on 9/26, and on 10/2 after multiple attempts decided to find another app and suppliers. Please note as of 10/19 I still haven't heard back from the supplier. The other issue I was trying to resolve was that the inventory from my suppliers wasn't syncing with my store. Whenever DropCommerce responded (24-72 hrs later) they would give me generic/scripted answers, which didn't resolve any of my issues. Delayed responses and no resolutions can be frustrating when you're trying to run a business. More importantly, it can be bad for your business. Thankfully my store is new so I was able to pivot before it impacted my customer service. Imagine if I had a ton of orders and couldn't fulfill them for 1 week or longer. You should really consider having 24 hour/7 customer service with sufficient employees to respond in a reasonable amount of time. Providing exceptional service is important to us and we need you all to accomplish that. UPDATE: Shortly after discontinuing partnership with DropCommerce, I had to reach out to them regarding a billing concern. I am happy to say that the response time was quick and efficient. Shiera was proactive in fixing the problem before responding; she even expedited the request. My issue was resolved immediately and I am satisfied with the outcome. In addition, my concerns above were addressed and full accountability was accepted. I am happy to hear that they are working diligently to improve the service as a whole, including supplier relations. I look forward to testing out these changes and reporting back with a satisfactory update. Thank you for your assistance, Shiera.
Oct. 18, 2023
Great products, and ease of use as a new dropshipping entrepreneur have made the process seamless and stress-free!
Oct. 2, 2023
I highly recommend this app to anyone who wants high quality products for their store , its the best.
Sept. 5, 2023
Drop Commerce is an amazing app. UI very intuitive. Was able to find a nice selection of items in Canada for my store. Highly recommend any day. Spencer and team have customer support at their core.
Store
My Store
Using app
2 minutes
Aug. 24, 2023
So everything has been made easy and great customer service I really like working with dropcommerce and I can't wait to do more business
Aug. 20, 2023
I've happily installed this app and imported a few products, before realising that some products have shipping costs of 40 - 80 USD. This means that selling products from DropCommerce at their default prices (which is already on the high end) would mean earning a profit of less than 10 buxs and at times even losing profit (due to expensive shipping). I've uninstalled the app since.
Aug. 7, 2023
DropCommerce has truly transformed my dropshipping venture on Shopify, and I can't help but give it a glowing five-star review. Shiera's support in setting up my business was beyond compare – her responsiveness and expertise made the entire process a breeze, and my site was up and running flawlessly within a remarkable 24-hour turnaround. The dedication shown by Shiera and the team is a testament to their professionalism. Kudos to CEO Spencer for creating such an exceptional platform; the prebuilt stores they offer are a game changer for aspiring entrepreneurs diving into dropshipping. Without a doubt, I enthusiastically recommend DropCommerce to anyone seeking to kickstart their dropshipping journey – the combination of top-notch assistance from Shiera and the platform's robust features is a recipe for success that you won't want to miss out on.
July 27, 2023
I highly recommend DropCommerce. Their platform is robust and the help is quick and precise. No glitches so far, and their info is represented in a clear manner. Keep it up!
July 22, 2023
The app is easy to use,but beware if you accidentally go over your import limit they cancel your plan. I paid for basic plan, and went over my limit, wasn't paying attention, and they cancelled the plan. Instead of a pop up stating that I exceeded my number of items they just took my money and cancelled it
Hey there, I think there may have been a misunderstanding as we do not cancel plans after hitting the product limit on the Basic plan. It appears that you had closed and reopened your account which would have cancelled your original plan when you closed your account. We are more than happy to assist you with getting your account re-activated, please respond to our support ticket we have open for you, or feel free to reach out to support@dropcommerce.com when you have a chance :)
June 30, 2023
Answers questions promptly, pleasant staff, eager to help, FAST US SHIPPING, inexpensive, ECO-FRIENDLY suppliers ... What more could you ask for ? DropCommerce made it fast and easy for even beginners to source products in North America , edit and import them directly to your store without any disruptions! Make sure you check your shipping settings in shopify to add rates and track inventory in the correct location and your all set up ! Extremely happy and if you are just starting or have 6 figures a month, this app is worth the install. for me personally my store speed actually INCREASED! Will recommend 1,000 times over.
June 21, 2023
I like the design of DropCommerce, it's really simple to navigate and discover new products, and they have quite the selection!
Store
My Store
Using app
12 days
June 21, 2023
Excellent customer support , had a couple of questions and found a very informative patient responsive and insightful representative !