All reviews

Rating Breakdown

  • 5
    98% (5,273 ratings)
  • 4
    1% (55 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (63 ratings)

Reviews with Text

  • 99% (5,343)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 31, 2026

Grace was lovely. I really appreciate her support.

Using app

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Total reviews

3

Average rating

5.0

5 / 5 Share

March 31, 2026

Got lovely and quick support from Grace, very helpful~~!!

Using app

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Total reviews

2

Average rating

5.0

5 / 5 Share

March 30, 2026

Alice was extremely helpful and patient throughout the entire process. I was confused with product mapping and she guided me step by step until everything was fully set up correctly. Her instructions were clear, fast, and easy to follow, and she made sure I understood exactly what to do without overcomplicating things. Honestly one of the best support experiences I’ve had. very professional and efficient. Highly recommend

Using app

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Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2026

VERY VERY HELPFUL AND PSTIENT AS THIS PROCESS IS SO USER UNFRIENDLY.

Using app

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Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2026

The app requires some study to fully understand all its functions and isn't always very clear about errors/glitches, but it makes up for it with its support, which is fast and helpful.

Using app

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Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2026

Blanca was very helpful and professional. She quickly understood my issue and guided me with clear and effective solutions. Great support experience.

Store

ONEBUY

Using app

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Total reviews

4

Average rating

5.0

5 / 5 Share

March 30, 2026

Amazing customer service!

Using app

26 days

Total reviews

5

Average rating

5.0

5 / 5 Share

March 29, 2026

The customer support is great and little to no wait! Which I love because my life is very busy with work, a business and a child with special needs. Thanks for the help today Rita!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 29, 2026

Elora was amazing! she answered question in detail, helped me with supplier issues and even found me a new supplier in 2 minutes! Definetly would recommend dsers to anyone starting dropshipping.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 29, 2026

Nice.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2026

I had a problem with a stuck order due to an address issue and was resolved in a few minutes - Happy DS'er here and now a happy customer with their product on the way. Thanks DS'ers help

Store

Abaclas

Using app

3 months

Total reviews

1

Average rating

5.0

1 / 5 Share

March 26, 2026

Why is it so hard to cancel a subscription from DSers? I have uninstalled DSers from my Shopify store. Please cancel my subscription immediately and confirm that no further charges will occur.

Using app

Over 1 year

Total reviews

3

Average rating

2.3

5 / 5 Share

March 26, 2026

Excelente servcio al cliente , muy profesional Greace en todos los sentido, resolvio todos mis problemas

Store

Sunlago

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2026

Bonjour Kimi, Je voulais simplement te remercier pour le temps que tu as pris pour m’aider à résoudre ce problème. J’apprécie vraiment ton aide, ta disponibilité et ton professionnalisme. Merci encore pour ton soutien !

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

March 26, 2026

Very efficient and useful response! thanks to Lacey!!

Using app

About 24 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2026

I had a really positive experience with the DSers customer service team today, especially thanks to Ashley. She was incredibly patient, knowledgeable, and genuinely helpful throughout the entire conversation. Ashley took the time to fully understand my issue and guided me step-by-step with clear, practical solutions that actually worked. What stood out the most was her professionalism and warm, friendly attitude—it didn’t feel rushed or scripted at all. She made sure all my questions were answered before ending the chat, which gave me a lot of confidence and peace of mind. Customer support like this makes a huge difference, especially when running an online business. I truly appreciate Ashley’s help and would definitely rate this experience 5 stars. Thank you for the excellent service!

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 25, 2026

I spoke with Kimi, an attendant at the DSERS messenger center. She's a great professional, helped me a lot, and managed to solve my problem. She's a lovely person!

Store

Selorah

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 25, 2026

thank you very much for your great service. I so greatfull. Thank you

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 24, 2026

Shayla is a great help! Very friendly and helpful!! She spent hours helping me and I would definitely recommend her to anyone!!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 24, 2026

I had a great experience with Sandy in the customer service department. She was attentive and very helpful! she solved my problem quickly with care

Using app

3 months

Total reviews

1

Average rating

5.0