DSers‑AliExpress Dropshipping
DSers AliExpress Dropshipping Tool
Rating
5.0
feedback
30,378
chart
#321
All reviews
Rating Breakdown
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Dec. 8, 2022
Joy was an excellent customer service executive who helped to answer all my questions in an efficient manner. She is knowledgeable and quick. It is a blessing to work with her and overall Dsers has been very useful to my biz. Thank you. Today I encountered Nephele who was extremely patient, understood what I wanted quickly and even did screenshots and labelled the steps clearly when I said i need for future reference. Nephele is a gem in your org and wonderful to work with. Dsers has good customer service - pls keep us the good work!
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Oct. 4, 2022
5 stars for Victoria who was very helpful. But the app itself is messy - the "seamless" migration from Oberlo to DSers we were all promised has not worked very well at alln for me. Almost half (170) of my 400 Oberlo products did not migrate correctly which means I have to manually enter them all over again & maybe even lose my custom title & product descriptions & images. Not looking forward to it.
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. We are sorry to hear about the issue you had during migration. Hopefully you'll be able to resume normal operation soon. Happy dropshipping with DSers! DSers Team
Oct. 5, 2022
Buena app, funciona bien. El servicio al cliente va de perlas, hay un chat y te contestan al momento. La app NO esta al 100% traducida al español
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Oct. 3, 2022
Issues with the app I needed support on were for importing product lists from AliExpress which it will not do as a complete list but only 1 at a time. Without getting the product to Shopify I’m in tough shape but I got some work around. There also is a push to FSer button Crome extension to push products that only works on PC’s but not iPads using Chrome. They need to work on this!!! As to support… We all need help and support in our lives when encountering new things and new processes and I am pleased to report that I’ve received both from Shopify Support gently guiding my journey between AliExpress, DSer, and Shopify as each piece connects and changes in one can affect the other. My chat support agent was Eden who was both extremely knowledgeable and best of all patient with me to a fault. Giving credit where it is due… If you happen to get Eden when you need support you are in great hands!
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Sept. 26, 2022
Thank you for the service jessica. She was very helpful in answering all my questions accurately. Thank you
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Sept. 19, 2022
Very good customer service on the one! They always get back to me within minutes! Very superb! Also the app itself is easy to navigate
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Sept. 18, 2022
Irene was such a big help! Her guidance allowed me to be pointed in the right direction to learn new things about the process I am partaking in. I definitely feel comfortable reaching back out for further assistance in the future.
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
Sept. 16, 2022
We were very well attended by support through facebook messenger. The service was agile, practical and fast. Thank you Stephen!
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Sept. 13, 2022
Quero falar com o suporte me chama +55 63 999559797 Quero resolver uma pendencia que está me dando dor de cabeça
Hi there, Thank you for your review, all feedback is important to us. Please contact our customer services team a by below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
Sept. 10, 2022
eu estava em duvida no registro, mas chamei o suporte e a Via me ajudou, agora já estou entendo um pouco melhor o app, se eu precisar novamente irei recorrer a ajuda dela de novo!
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Sept. 10, 2022
Customer support is very fast and responsive. I had a great experience with Jessica, who was happy to answer all my inquiries.
Hi there! Thank you for highlighting our support team in your review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team
Sept. 1, 2022
a good application and the support team are helpful especially "Jessica", I hope to add more supportive videos
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
Aug. 31, 2022
Stephanie was such a great assistant.. I am glad theirs someone on the other side when you need it! Super excited. Thanks,
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Aug. 25, 2022
Customer service is good. I would suggest them to review their requirement of minimum 100 characters for customer to submit a review on the DSers-AliExpress Dropshipping
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers!Happy dropshipping with DSers! DSers Team
Aug. 24, 2022
Customer service was very responsive. Really need that. The interface wasn't as beginner-friendly but I'm sure they will improve on that
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
Aug. 24, 2022
the service is good. they just answer late sometimes but they take time to solve the problem........
Hi, We really appreciate that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Aug. 14, 2022
Customer service is very helpful and know what his doing it was a great customer service and I am very satisfied
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Aug. 14, 2022
O suporte é muito bom é 24/7 e respondem sempre rápido e resolvem os problemas de verdade. Quero agradecer a Ivy, Lucy e a Myra
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Aug. 12, 2022
The app is very convenient. It saves you a ton of time. The support is super reactive, which is much much appreciated. Special kudos to Tiffany who answered all my questions today.
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Aug. 8, 2022
Ótimo atendimento da Wang! Foi muito prestativa e me ajudou muito, meu problema foi solucionado graças a Deus
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team