All reviews

Rating Breakdown

  • 5
    98% (5,152 ratings)
  • 4
    1% (56 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (8 ratings)
  • 1
    1% (47 ratings)

Reviews with Text

  • 99% (5,213)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 14, 2025

I just finished a session with Cyril and he helped me tremendously with my problem. It was also stress free witch is unusual to say the least. I'm not good with this stuff but he explained it so I could understand it.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 14, 2025

Great service. Thanks Sandy

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 14, 2025

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 14, 2025

Excelente atendimento!!!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 14, 2025

Best overall experience with DSerd. Especially with Kimi. Always prepared to help and solve the problem.

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 14, 2025

easy and simple to use, 24/7 support, solves problems quickly and easily

Store

Elevara.pl

Using app

About 1 month

5 / 5 Share

Sept. 14, 2025

I'm extremely grateful to Fiona for her incredible assistance and wonderful level of customer support. Fiona, thank you so much!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 14, 2025

quick responding, and knew exactly what I needed to fix my issue.

Store

Voomoo

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2025

J'ai eu un problème que personne arrivé a résoudre grâce a cette personne tout remarche, merci beaucoup !!! :) ELORA

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2025

Elora é a melhor! Resolveu extremamente rápido meu problema, de forma profissional, paciente e muito eficiente! Sem contar a educação e o carinho dedicado cada segundo. Muito obrigado!!!

Store

Stry

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 13, 2025

The support team was excellent—very responsive, friendly, and quick to guide me through my issue. Everything was solved smoothly. Thank you!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2025

I'm really glad there's always support. I just contacted support and Blanca from support helped me a lot. Thank you for the very professional support.

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2025

I was having issues placing orders. They were not going through, and I got soooo stressed out. I reached out to support and Luna was incredibly helpful! I am beyond grateful for her help :)

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 12, 2025

I had an excellent experience with Janet from Desers customer service. She was friendly, attentive, and quickly resolved a tricky issue with my account. Her professionalism and kindness made the whole process stress-free — highly recommended! thanks Janet

Store

Alhana

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2025

J’ai eu un problème pour me connecter à mon compte DSers et je pensais devoir attendre longtemps avant d’obtenir de l’aide. J’ai donc contacté le service client sur Messenger. À ma grande surprise, Kimi m’a répondu immédiatement avec une réactivité incroyable. Il a pris le temps de comprendre ma situation et m’a guidé étape par étape avec des explications claires. Grâce à son aide, mon problème a été résolu très rapidement. Je suis vraiment impressionné : un service aussi rapide, humain et efficace mérite d’être mis en avant. Cela fait plaisir de voir une équipe professionnelle qui place réellement le client au centre de ses priorités.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2025

Parfait

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 12, 2025

Amazing Support from Aurora at DSers! I want to give special thanks to Aurora from DSers support. She guided me through the entire process of connecting DSers to AliExpress and made everything so simple to understand. Aurora showed me step by step how the order process works — from syncing Shopify orders into DSers, placing them on AliExpress, to getting the tracking updated automatically. She was clear, patient, and extremely professional. I came in feeling confused, but Aurora explained everything in a way that gave me full confidence to handle my orders going forward. Aurora is a true asset to DSers, and I’m very grateful for her outstanding support!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2025

Isak from the DSERS Support Team provided me with quick and effective assistance and even took care of some tasks on my behalf. Really appreciate the support!

Store

Flenura

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 12, 2025

Elora: what a good service you gave me!! Thanks. You represented DSers excellently to me. You don't only know what "Good service is", you also managed to give it to me. You don’t claim you know even when you don’t know, you asked for assistance from your colleges. That’s great. That gave me confidence on what you were saying. I was also glade to see your unity and collaboration in that office.

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 12, 2025

Thanks for the swift response... FBE

Using app

4 months

Total reviews

1

Average rating

5.0