DSers‑AliExpress Dropshipping
DSers AliExpress Dropshipping Tool
Rating
5.0
feedback
5,269
chart
#825
All reviews
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Sept. 11, 2025
Zoey provided excellent support – quick, knowledgeable, and very friendly. Thank you!
Sept. 11, 2025
Merci beaucoup pour votre aide, j'ai été guidée de début à la fin pour mon problème, une personne très sympathique et à l'écoute !
Sept. 10, 2025
Merci à Celia du soutien, elle a été très gentille et serviable, elle a réglé mon problème !
Sept. 9, 2025
Embora demoramos alinhar o que estavamos em questão, como foi ocaso dos outros atendentes, que por sinal encerramos sem resolver, acredito que finalmente resolvemos nesse contato, está de parabéns Kimi! obrigado pelo atendimento, pela pasciência que teve
Sept. 9, 2025
Sept. 9, 2025
App support doesn’t understand even the simplest issues. They are not aware of the app features. They don’t know English, and when we want to translate, they give false information like “English is our native language.” Even the smallest matter takes hours. Instead of fixing bugs, they brush it off by saying, “we tested it, it works.” I spoke with Leona, but all the support agents are like this.
Thank you for providing such detailed feedback about your experience with our support team. We sincerely apologize for the frustration and inconvenience you have encountered. We are taking your comments about the support team's knowledge and language skills very seriously. This is not the level of service we wish to provide, and we are immediately reinforcing training protocols to ensure all agents are fully proficient with our app features and can communicate effectively. We are taking your feedback very seriously and are committed to making immediate improvements to our training and processes.Thank you for holding us accountable.
Sept. 8, 2025
I had the pleasure of working with Zico from the DSers support team, and I couldn’t be more impressed. Zico was extremely patient, professional, and knowledgeable. They quickly understood my issue, guided me step by step, and made sure everything was resolved smoothly. What stood out most was the clear communication and the extra effort to ensure I felt confident moving forward. It’s rare to find customer support that truly goes above and beyond, but Zico did exactly that. I left the conversation not only with my problem solved but also with a much better understanding of the platform. Huge thanks to Zico and the DSers team for the outstanding service!
Sept. 8, 2025
I have a problem on dser for the mapping and Luna is helping me with the situation. She help me check if everything is okay and update me as soon as possible. The response was fast and im so happy about it. Thank you for the assistance!!
Sept. 8, 2025
KIMI was very patience & helpful to my issues & manage to get it resolved. Thank you! Good job KIMI!
Sept. 8, 2025
great support of rita really helping me out. also when dsers has some flaws with deactivating automatic pricing. rita helped me out. support is really great there. five stars. and hopefully that flaw is fixed soon by dsers