DSers‑AliExpress Dropshipping
Place 100s of orders to AliExpress in seconds & Find...
Rating
4.9
feedback
5,401
chart
#730
All reviews
Review RSS Feed
April 3, 2024
Really happy with Holly! Great service.
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
April 2, 2024
The service was terrific; there was nothing to complain about.
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
April 2, 2024
I was having an issue seeing my orders in AliExpress and did not realize that my orders were under a different account and from DSers did some research and identified that there might be an issue with the account I'm logged in with, and sure enough an account that I thought was deactivated contained the orders I was looking for. Thanks Jenny
Hi there! Thank you for your high quality review We make it a point to be known for dropshipping tool & 24/7 customer service. We're happy to see our support team could help all of problems you met with DSers in time Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there DSers team
April 2, 2024
Wendy doing great job! Thanks a lot)
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
April 2, 2024
It is a great app, that do all the work for you and the customer service is high-speed and helpful
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
April 2, 2024
brava SANDY! :) mi ha risposto immediatamente ed ha risolto in 2 secondi il mio problema
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
April 2, 2024
thankyou a lot Wendy, very professional and ready to help me out in everything that i need! awesome support!!
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
April 2, 2024
Hello, Thank you for your rating. Please feel free to share any thoughts you may have on how we can improve. We are always happy to hear new suggestions, Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
April 2, 2024
Gracias por tu ayuda Collen y por la eficacia
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
April 1, 2024
Great app, it's a lifesaver. I thought that I deleted something important, so I sent an email to support and got a very quick response with a solution to my problem. I wanted to send a special shout-out to Alice she was so helpful and I was able to resolve the issue easily. Thank you.
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
March 16, 2025
O suporte da DSers é muito bom! Rfimp e a Sandra me ajudaram prontamente!
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
March 31, 2024
Working with Via on getting my Shopify products over to DSers was an absolute breeze, and honestly, a lot of fun! Via’s got this knack for making tech stuff feel simple and even exciting. She's not just skilled; she's super attentive to all those tiny details that I wouldn’t even think of, which made everything run smoothly without a hitch. Her communication was top-notch, always keeping me in the loop with updates and quick to answer any of my questions with a friendly and reassuring tone. It felt like having a friend guide me through the whole process, making something that could have been tedious, quite enjoyable. Thanks to Via, my store’s set up on DSers was flawless, letting me jump straight into what I love doing most. If you’re looking to make your life a whole lot easier when it comes to handling your online shop, Via’s your person. Can’t recommend her enough!
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
March 31, 2024
Thank you for your great and professional support.
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
March 30, 2024
"I recently had the pleasure of interacting with the support team at DSers, and I must say, I'm thoroughly impressed. Vivian, the support representative I spoke with, went above and beyond to assist me with my inquiries. Their professionalism, knowledge, and willingness to help truly stood out. Vivian patiently addressed all of my questions and concerns, providing clear and concise solutions every step of the way. The exceptional support I received from Vivian reflects the commitment of DSers to customer satisfaction. I highly appreciate their dedication and commend the entire support team for their outstanding service. Keep up the fantastic work!"
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
March 30, 2024
As an enthusiastic e-commerce entrepreneur, I was initially drawn to the promise of simplification and efficiency that DSers-AliExpress boasted for my dropshipping business. However, my journey has been anything but beneficial, turning into a collection of challenges and disappointments that I need to share. Deceptive Practices with Reviews: My first red flag was noticing that many positive reviews about DSers seem to be self-produced. This manipulation of their service perception is not only misleading but undermines trust right from the start. Consumers rely on honest and transparent reviews to make informed decisions, and this questionable practice has muddied the reliability of the information available. Scaling Price Issues: Beyond questionable reviews, my primary concern has been DSers' pricing policy. As my sales increased, so did the fees, unjustifiably and without notice, eroding my profits and jeopardizing my business's sustainability. Inadequate Order Management and Tracking Updates: The promised efficiency in order management turned out to be a fallacy, with erratic and often absent tracking updates, leaving me and my customers in a constant state of uncertainty. Disconnected Customer Service: Interactions with customer service have been equally disheartening, characterized by late and unhelpful responses that offered no real solutions to encountered issues. Inconsistent Product Quality and Descriptions: The discrepancy between product descriptions and the items actually received has damaged my store's reputation, increasing complaints and returns that I've had to handle directly. Conclusion: My experience with DSers-AliExpress has been deeply negative, marred by deceptive practices, an opaque pricing policy, deficiencies in order management, and inadequate customer service. To those considering using this service to scale their dropshipping business, I would recommend proceeding with extreme caution or seeking more transparent and reliable alternatives. Integrity and transparency are crucial in e-commerce, and sadly, my trust in DSers has completely evaporated. Advice to DSers and AliExpress: Adopting a stance of total transparency, especially regarding reviews and pricing policy, is imperative. Without significant improvement in these areas, it will be challenging for the e-commerce community to view their services as a viable option.
Hello! Thank you for taking the time to write your review. Please let me get back to you concerning each point you mentionned. First off, please note that each review is coming from our users. Shopify policy is very strict and automatically or self-generated reviews are banned. We pride ourself of the feedback we receive. Concerning the pricing issue you mentionned, we have a forever free plan, that offers all the features you need to get started. Of course, there are also some paid plans, and those have limitations as well, but our pricing is transparent, and even lower than some other apps. As your business grow, you may have new needs, and that's when some paid plans might be useful, but there's no forcing you to upgrade. I'm not sure what issue you are referring to, so please feel free to give more details About our customer service, we'll investigate the conversations you may have had and will try to improve accordingly. For the product quality and description, please note that those are entirely AliExpress dependant. If you had bad experience, I suggest to improve your product research and select other suppliers, or potentially use another supplier platform, like Tmall, or work directly with agents. You select the products and the suppliers, we are only here to help you process your orders and help you increase efficiency. If there are any order disputes related to the products or orders, we recommend that you contact AliExpress and open a dispute. You should also leave a bad rating on the concerned supplier page. Please feel free to reach out to us and give us any more additional details you may have, and we'll be glad to chat to see what we can improve in the future. Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
March 30, 2024
Rita, Rfimp and Sally did an incredible job for helping me all through my journey of an ecommercant. Very kind, very pro team.
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team
March 30, 2024
I recently had the pleasure of using the DSers app for dropshipping, and I must say, it exceeded my expectations in every aspect. From its intuitive interface to its seamless functionality, DSers truly revolutionizes the dropshipping experience. One particular aspect that stood out to me was the exceptional customer support. When I encountered an issue with my order processing, I reached out to DSers support via messenger. To my amazement, within just under 10 minutes, the support team not only responded promptly but also efficiently resolved my issue. Their expertise and dedication ensured that my business operations continued smoothly without any disruptions. Special thanks to support agent Rita! This level of responsiveness and effectiveness in addressing customer concerns truly sets DSers apart from other dropshipping apps. It's reassuring to know that whenever I encounter a problem, I can rely on their support team to provide quick and effective solutions, allowing me to focus on growing my business.
Hi there! Thank you for your high quality review We make it a point to be known for dropshipping tool & 24/7 customer service. We're happy to see our support team could help all of problems you met with DSers in time Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there DSers team
March 29, 2024
Lucy is amazing and anwsered all of my questions very kindly and easily. Definitely recommend this app to anyone who is a business owner.
Hi there! Thank you for highlighting our support team in your review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team
March 29, 2024
Ralla was very helpful with my enquiries. I just starting to use this app and I hope to get the best of it.
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
March 29, 2024
Great support from Tiffany, who helped me with easy to understand instructions.
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team