DSers‑AliExpress Dropshipping

March 20, 2024

Gostei muito do atendimento da Lucy

March 8, 2024

Today i had a nice conversation with Vivian from the Support that helped me with some Problems and solved them with patience and know how. Thank you Vivian!

Feb. 20, 2024

Great app...I had great assistance from Olivia today resolving a shipping issue.

Jan. 30, 2024

nice customer support . the dear sally was very supportive. she is so fast and active and she help me to solve my issue .

Oct. 22, 2024

After using the app for a year, I discovered that this app sometimes makes you pay a significant amount more than what you would manually fulfilling orders on aliexpress. There's about a 10% difference on some orders. The app provides a lot of time savings, but it comes at the expense of some cash savings.

Dec. 20, 2023

je suis ravis de cette application car c'est gratuite, ça nous epargne beaucoup de temps, energies, stress et surtout l'argent

Nov. 10, 2023

Still working out how to use it properly as my first order went wrong but i used the chat support and Wendy was fantastic in helping me figure out what went wrong. Only 4* for now but will update once i have successfully placed and received my first order. for now though, all is looking good!

Sept. 28, 2023

Isaak was great! Super helpful.

Aug. 17, 2023

We've been using DSers since Oberlo was sunsetted and not only were they super helpful during the transition, we now fulfill orders at lightning speed compared to when we were using Oberlo. I dropped 1 star because sometimes you receive someone who is entirely unhelpful, like Irene, who not only didn't know how to help but continually gave me incorrect information rather than asking for someone to help her. But I waited until the next shift and received above and beyond service from Myra. She even pointed out an additional setting that would make our lives easier. Thank you Myra!! I have usually had good service from DSers so hopefully the team can provide better training for newer reps.

March 7, 2023

Chris: Chris was helping me amazing! Very detailed answers and he took really the time for me. Thanks!

Dec. 18, 2022

I was in quite a bit f a pickle because I had my first order come through only to find out that the item was out of stock from the supplier and the customer had already placed the order. Being that it was my first anonymous order and the also my first time using DSERs, I was confused out of my mind about what to do. ultimately, I contacted Shopify support and the rep and I myself both contacted DSERs and two reps helped us at once to solve the problem. Jessica was my representative and she was able to find a substitute product from another supplier and map to correct colors to the original items that the customer ordered. I even messed up the mapping on one of the items and she fixed my mistake. She also explained that because of the plan I was on, (the Basic) that the product quantities don't auto-update, so an item on AliExpress can be out of stock and I won't know about it until a customer places and order and the item is no longer available. She suggested that I turn on notifications (which I had no idea about) or upgrade my plan. Jessica was incredibly helpful. Thank you so much! As for the DSERS app itself, it gets 4 stars because I went through 2.5 hours of stress because the stock levels don't auto-update! You have to upgrade your plan. But the customer service is great!

Dec. 14, 2022

Merci beaucoup à Jessica qui m'a aidé à mieux comprendre pour les frais de livraison le fonctionnement sur dsers majapicaflo

Dec. 4, 2022

The app is great when you do not have a laptop or computer around. The customer service is usually spot on and helpful at all times. Makes running the store that much easier

Nov. 14, 2022

I have been using DSers for months, and although most things are smooth, there have definitely been some hiccups. That being said, anytime I've reached out to their Support team they've done a fantastic job of addressing and finding solutions to any issues that may arise. My last couple of reps Joy and Stephanie were both extremely helpful and provided excellent customer service.

Nov. 13, 2022

customer support chat over messenger with Emma went well, until I was pressured to make a review immediately after. Im busy. But good overall I guess

Oct. 29, 2022

Very good explanation, It is really really good App I hope everyone have good sales. Very good explanation, It is really really good App I hope everyone have good sales.

Oct. 4, 2022

5 stars for Victoria who was very helpful. But the app itself is messy - the "seamless" migration from Oberlo to DSers we were all promised has not worked very well at alln for me. Almost half (170) of my 400 Oberlo products did not migrate correctly which means I have to manually enter them all over again & maybe even lose my custom title & product descriptions & images. Not looking forward to it.

Oct. 3, 2022

Issues with the app I needed support on were for importing product lists from AliExpress which it will not do as a complete list but only 1 at a time. Without getting the product to Shopify I’m in tough shape but I got some work around. There also is a push to FSer button Crome extension to push products that only works on PC’s but not iPads using Chrome. They need to work on this!!! As to support… We all need help and support in our lives when encountering new things and new processes and I am pleased to report that I’ve received both from Shopify Support gently guiding my journey between AliExpress, DSer, and Shopify as each piece connects and changes in one can affect the other. My chat support agent was Eden who was both extremely knowledgeable and best of all patient with me to a fault. Giving credit where it is due… If you happen to get Eden when you need support you are in great hands!

Sept. 26, 2022

Thank you for the service jessica. She was very helpful in answering all my questions accurately. Thank you

Aug. 5, 2022

The app is great, easy to use and has many features. Support is on top level. Emma helped me solve my issues right away. However there is a bit of confusion when it comes to entering new variants from the same supplier that you already imported the product. You have to manually create variants on shopify and then map them on dser. This creates confusion on sku's and inventory tracking.