DSers‑AliExpress Dropshipping

May 15, 2024

todo bien

March 28, 2024

While DSers is a powerhouse, it has some reasons to be concerned about privacy. Twice now it asks me to relink my AliExpress account, it takes you to a screen that doesn’t look like AliExpress login screen, and both times I login and google says “Your password has been found on a data breach. Change it now!” So I changed it. I contacted them and said they got hacked but they said I did not. Then out of nowhere my Google Chrome browser disables their chrome extension for privacy concerns because it asks to read and edit all your browser data, which gives them total control over your browser and access to all your passwords. I’ve never had a breach with customer data, just with my passwords. I don’t know what is shady going on, but if there was something better out there that wasn’t so invasive, I’d switch but I’ve got over 200 products connected to it.

March 27, 2024

Just got the support I needed. Thanks Vivian!

March 20, 2024

Gostei muito do atendimento da Lucy

March 8, 2024

Today i had a nice conversation with Vivian from the Support that helped me with some Problems and solved them with patience and know how. Thank you Vivian!

Feb. 20, 2024

Great app...I had great assistance from Olivia today resolving a shipping issue.

Jan. 30, 2024

nice customer support . the dear sally was very supportive. she is so fast and active and she help me to solve my issue .

Oct. 22, 2024

After using the app for a year, I discovered that this app sometimes makes you pay a significant amount more than what you would manually fulfilling orders on aliexpress. There's about a 10% difference on some orders. The app provides a lot of time savings, but it comes at the expense of some cash savings.

Dec. 20, 2023

je suis ravis de cette application car c'est gratuite, ça nous epargne beaucoup de temps, energies, stress et surtout l'argent

Nov. 10, 2023

Still working out how to use it properly as my first order went wrong but i used the chat support and Wendy was fantastic in helping me figure out what went wrong. Only 4* for now but will update once i have successfully placed and received my first order. for now though, all is looking good!

Nov. 6, 2023

Estou gostando muito de utilizar o DSERS tive umas duvidas mas chamei o time de suporte achei que ia demorar mas foi muito rápido a Olivia quem mi atendeu muito simpática fui muito bem recebido parabéns

Sept. 28, 2023

Isaak was great! Super helpful.

Aug. 17, 2023

We've been using DSers since Oberlo was sunsetted and not only were they super helpful during the transition, we now fulfill orders at lightning speed compared to when we were using Oberlo. I dropped 1 star because sometimes you receive someone who is entirely unhelpful, like Irene, who not only didn't know how to help but continually gave me incorrect information rather than asking for someone to help her. But I waited until the next shift and received above and beyond service from Myra. She even pointed out an additional setting that would make our lives easier. Thank you Myra!! I have usually had good service from DSers so hopefully the team can provide better training for newer reps.

March 7, 2023

Chris: Chris was helping me amazing! Very detailed answers and he took really the time for me. Thanks!

Dec. 18, 2022

I was in quite a bit f a pickle because I had my first order come through only to find out that the item was out of stock from the supplier and the customer had already placed the order. Being that it was my first anonymous order and the also my first time using DSERs, I was confused out of my mind about what to do. ultimately, I contacted Shopify support and the rep and I myself both contacted DSERs and two reps helped us at once to solve the problem. Jessica was my representative and she was able to find a substitute product from another supplier and map to correct colors to the original items that the customer ordered. I even messed up the mapping on one of the items and she fixed my mistake. She also explained that because of the plan I was on, (the Basic) that the product quantities don't auto-update, so an item on AliExpress can be out of stock and I won't know about it until a customer places and order and the item is no longer available. She suggested that I turn on notifications (which I had no idea about) or upgrade my plan. Jessica was incredibly helpful. Thank you so much! As for the DSERS app itself, it gets 4 stars because I went through 2.5 hours of stress because the stock levels don't auto-update! You have to upgrade your plan. But the customer service is great!

Dec. 14, 2022

Merci beaucoup à Jessica qui m'a aidé à mieux comprendre pour les frais de livraison le fonctionnement sur dsers majapicaflo

Dec. 4, 2022

The app is great when you do not have a laptop or computer around. The customer service is usually spot on and helpful at all times. Makes running the store that much easier

Nov. 14, 2022

I have been using DSers for months, and although most things are smooth, there have definitely been some hiccups. That being said, anytime I've reached out to their Support team they've done a fantastic job of addressing and finding solutions to any issues that may arise. My last couple of reps Joy and Stephanie were both extremely helpful and provided excellent customer service.

Nov. 13, 2022

customer support chat over messenger with Emma went well, until I was pressured to make a review immediately after. Im busy. But good overall I guess

Oct. 29, 2022

Very good explanation, It is really really good App I hope everyone have good sales. Very good explanation, It is really really good App I hope everyone have good sales.