All reviews

Rating Breakdown

  • 5
    98% (5,178 ratings)
  • 4
    1% (54 ratings)
  • 3
    0% (9 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (58 ratings)

Reviews with Text

  • 99% (5,239)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 14, 2026

Layla from DSers support genuinely saved my day. I had a batch of orders stuck in "Awaiting Payment" after a supplier change, address validation failures on Polish rural postcodes, and I was pretty confused about how to untangle it all. Layla walked me through every issue patiently — diagnosed the province/city mismatch on AliExpress, tested one of my orders herself to confirm the fix, and flagged that several orders were missing province data so I could fix it at the source. Fast responses, real solutions, no runaround. Exactly the kind of support you hope for when you're stuck. Highly recommend DSers, and huge thanks to Layla specifically.

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2026

Luna from DSers customer support was incredibly helpful. I was stuck with an order that kept showing an error, and she patiently walked me through each step until we were able to submit the order successfully. She explained everything clearly, double-checked the details with me, and made sure I understood how to avoid the same issue in the future. Thanks to Luna, what started as a frustrating problem turned into a smooth and positive experience.

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2026

good Job they have good support

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 13, 2026

Dser support is excellent. The attendants are super attentive and help us solve the problem step by step, all very well explained.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2026

I had the pleasure of being helped by Luna today. Very kind, and especially very fast and efficient in responding to my request. Thank you Luna!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2026

Grace is courteous and professional she was very patient and kind. I really appreciated it.I would recommend her to anyone. I had a problem with installing the DSers app and she was extremely helpful and efficent.She helped me fix the problem and everything is working great.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

April 13, 2026

Krystal was very patient and helpful. She made the chat go smoothly!

Store

Poppli

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 12, 2026

Greatest customer service experience I have ever had. So nice and understanding along with patient which helped me learning the process of Dsers so much easier. Would highly recommend!!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2026

What a great service DSers provides, they are always there to lend a hand and assist us with whatever we may be stuck on. ****Esfania*** Did great today after I made a boo boo (starter here) she was able to fix it rather quickly and put myself at ease that it was going to be ok. highly recommend this app and program for anyone starting out or been doing it for a while and just need a fresh DS provider. I love the mapping and being able to just have one main place for all the many products. Lets all give a big round of applause for the DSers help center associates!!!!!

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2026

DSers is one of the best services for placing orders. I 100% recommend it. Easy to use, reliable, and backed by an excellent support team.

Using app

3 months

Total reviews

7

Average rating

5.0

5 / 5 Share

April 12, 2026

Good Lacey, thank you so much!!

Store

Rousem

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 11, 2026

Stacy was awesome

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 11, 2026

Spoke with Holly and the service was perfect

Store

Reforma

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 11, 2026

Grace was super helpful throughout the whole process. I was struggling to find the right product and get everything set up, but she guided me step by step and made things way easier for me. She was patient, clear, and actually cared about helping me move forward. Really appreciate her support — made a big difference.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

April 10, 2026

The support team is great, the website interface is simple, I recommend it. Nico... is simply a fantastic supporter, he handles every problem easily and quickly.

Store

Petora

Using app

8 months

Total reviews

8

Average rating

5.0

5 / 5 Share

April 10, 2026

very good communication and always helped me along the way. much appreciated it!

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

April 10, 2026

Wonderful service

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 9, 2026

Muito bom o atendimento.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 9, 2026

Mia was incredible help with solving my problem. I got all the steps provided and they were all very well labeled and responses were very quick. Thank you very much for the support Mia!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2026

love it as it made my job so easy, also customer service was wonderfull highly recommend Cyril

Store

Sculpta

Using app

About 1 month

Total reviews

2

Average rating

5.0