DSers‑AliExpress Dropshipping
DSers AliExpress Dropshipping Tool
Rating
5.0
feedback
5,264
chart
#809
All reviews
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Nov. 1, 2025
I had a great experience with Zoe. Zoe was very responsive, polite, and efficient in resolving my issue. Clearly explained each step and followed up to make sure everything was working properly. I really appreciate how quickly Zoe addressed my concern and how easy it was to communicate with. Excellent customer service.
Store
Dewdrop Cosmetics
Using app
6 months
Oct. 30, 2025
Shayla me ayudo muchísimo con muchas de las dudas que tuve con respecto al proceso de sincronización de inventario entre shopify y DSERS. Fue ágil y rapida en sus respuestas ayudando siempre con capturas de pantalla. Fue paciente y respondió todas mis dudas. Una gran profesional.
Oct. 28, 2025
Great support! I recommend it Shayla was wonderful and made me happy to solve the problem easily. Thank you for your care
Oct. 27, 2025
im really reccomend to use Dsers i had a few problems with my shopify store and they helped my in seconds,
Oct. 27, 2025
I’d like to sincerely thank Célia from the DSers team for her outstanding support. She was responsive, clear, and very professional throughout our exchange. Thanks to her guidance, I was able to resolve my issue quickly and with confidence. It's always a pleasure to be assisted by someone so knowledgeable and attentive — a real asset to DSers' customer service. Thank you again, Célia!
Using app
10 months
Total reviews
1
Average rating
5.0
Oct. 26, 2025
Teresa was amazing helping with my issues I had with dsers and aliexpress. She was very polite and helped me through every step to get the problem resvolved
Oct. 26, 2025
Dsers customer service is great. Had lots of questions to ask and Teresa was keen to help resolve all my queries. She was knowledgeable and very quick to understand my questions and addressed them with great professionalism.
Oct. 26, 2025
Luna was helpful in advising me of a fulfillment issue and took time to find alternatives. A great help
Oct. 26, 2025
ich bin immer wieder begeistert, wie schnell sich der Support meldet, die Situation erfasst und eine Lösung bereit stellt, die sofort funktioniert.
Oct. 25, 2025
Muy buena app. La versión gratuita da para mucho, la version paga debe ser mucho mejor, la probare el mes que viene, sobre el soporte: Excelente servicio, a pesar de estar en un horario distinto, Lena, la ejecutiva, se tomo todo el tiempo necesario para clarar mis dudas y ayudarme a solucionar el inconveniente que tenia.
Oct. 25, 2025
@DSers after the horror story below i finally place an order for $7.47 (a Week later. yes. that's how long it took) it was fine. the very next day (today) they tell me that none of the three orders i am sitting on right now can be checked out because each and every customer did not order at least enough so that my cost was at least $20 .... let that sink in so... that would mean that every single item that i dropship in the store won't be sent processed unless... not the customer... but my cost for the transaction is at least $20 each individual customer. @DSers I tried to get answers but no one will tell me how a dropshipping supplier can do that? with no warning whatsoever? It started with this.. 2 days ago..... I checked your ticket#46092. Our technical team is waiting for the plugin upgrade. We will inform you here as soon as there is any progress. If you don't mind and have spare time, could you please follow DSers Facebook and paste your comment in this link as well? "https://www.facebook.com/DSersOfficial/mentions First use the keyboard to enter @, then @ DSers - AliExpress Dropshipping Partner Second, write few words then add the tags behind: #supplier #ecommerce Your review would not displayed on your Facebook account , please don't worry" So, now Aurora tells me this..." Dear friends, we can only help you place orders and synchronize order status. We are not responsible for the delivery of orders. Delivery is the responsibility of the supplier. Therefore, if the supplier has not shipped your order for a long time, you need to contact the supplier." Yesterday Cyril had me write this..... "Even when there are problems they help with a solution! Cyril and his tech team are on the ball. He even found me a cheaper drop ship while a tech glitch was being fixed. the price went from $7 to $1 for the item that we sent my customer. Hurray Cyril and Dsers!" I will know better from now on #Total scam #Played #Dsers to be continued on FB...
Oct. 24, 2025
Very good service given. I had an issue with my inventory and helped me step by step to resolve it. Thank you !
Oct. 22, 2025
Very good customer service from Elora. Prompt and helpful service meant I could solve my issue very quickly.
Oct. 22, 2025
Sandy did a great job as a customer support, solved my problem in a few minutes. Thanks to her I my customers will be happy!
Oct. 22, 2025
I’ve been using DSers with AliExpress for over a year, and the experience has been nothing short of disappointing. Dropshipping is supposed to be about building a business with $0 upfront cost — the customer pays first, then the supplier fulfills the order. But DSers flipped the philosophy upside down. They require the store owner to pay out of pocket first, and only after the product is shipped and the payment clears do you get your money back. That’s not automation. That’s not dropshipping. That’s a cashflow trap that forces you to babysit your store 24/7, spend your own money, and take all the risk — while they take the subscription fees. On top of that, managing hundreds or thousands of products is a nightmare. DSers behaves like everyone only sells 5–10 products, but real dropshippers work at scale. When I raised these issues, support basically said, “That’s how all dropshippers do it.” No — that’s how they’ve made us do it. Big difference. If this platform can’t even respect the original philosophy of dropshipping, it shouldn’t market itself as “automated.” This has been my worst business experience — time, money, and customers lost. If I’m wrong, I’m open to anyone proving it. But the reality says it all.