Easify Custom Product Options
Easify Custom Product Options, Variants with Personalizer
Rating
4.9
feedback
1,909
chart
#142
All reviews
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Feb. 2, 2025
While Easify’s customer support is exceptional, unfortunately, that doesn't make up for the fact that the application itself is highly unstable, filled with critical bugs, and simply not reliable for a professional e-commerce store. For over two months, I have been in a constant back-and-forth with their team, reporting issues that they would fix, only for even more serious bugs to appear. I genuinely felt like I was acting as a tester for their app, rather than using a fully developed and stable product. At one point, I was even willing to remove my purchased and installed Shopify theme, believing that the excessive bugs were due to a compatibility issue with Easify. However, after switching to another app, all issues were resolved, proving that the root problem was indeed Easify’s unstable core functionality. Major Bugs Encountered (Critical for User Trust & Store Credibility) Severe pricing and cart issues that make the store look like a scam * The price displayed on the product page does not match the price in the cart. * The cart shows a total of zero, even when products are added. * The "Add to Cart" button gets stuck on a loading loop, preventing purchases. * The cart total sometimes remains even when all products are removed. * The cart counter in the header does not match the actual cart quantity. Checkout & Ordering Issues * Custom options do not appear in the cart for products with a minimum order quantity. * The Edit button for cart items does not appear, even though it's enabled. Unwanted & Broken Display Elements * The wholesale pricing table appears on pages where it shouldn’t. * Discount text appears in the cart for products that don’t have discounts. * Custom options appear as standalone products in “You may also like” and “Recently viewed” sections. Inconsistent UX After Clicking "Add to Cart" * On some pages, a pop-up modal appears instead of a redirect to the cart. * On others, the button remains stuck on loading and never adds the product. Dynamic Pricing & Custom Options Failing * Product prices do not update dynamically when Easify add-ons are selected. * Wholesale pricing table disappears on some product pages. I tried everything to make this work. I invested time, patience, and effort, thinking the bugs would eventually be resolved, but every fix led to more issues. In the end, I had to switch to another app and redo my entire setup because Easify simply wasn’t stable enough. If you need a reliable, bug-free solution for product customization, I strongly do not recommend this app. It’s a nightmare to maintain, and the risks of it breaking your store are simply not worth it.
Thank you so much for sharing your experience with Easify Product Options! We’re absolutely thrilled to hear that you’re enjoying the app and that it’s been a positive addition to your store. Your kind words about our attention to users and commitment to making things smooth and hassle-free mean a lot to us. We genuinely strive to put our users first, so it’s rewarding to know that our efforts are reflected in your experience. If there’s ever anything else we can do to assist you, please don’t hesitate to reach out. We’re here to help every step of the way! Best regards, Easify Team.
Nov. 4, 2024
I ran into a lot of problems with this app. The cart wouldn't remove variants, and it kept adding the first variant option in the cart when selecting multiple variant, which was frustrating. I set the increment value to 12 units, but some variant didn’t follow this setting and showed wrong quantity in the cart. After struggling to set everything up, I gave up and started looking for another app. There were just too many issues, and I felt like this app needs testing and improvement. Consider different app before installing this one.
Dear Waycap INC Store Owner, It appears there was a misunderstanding regarding Easify Product Options app's functionality. Our app is designed to add custom options to products without altering the original Shopify variants. For the solution you're seeking - allowing customers to select varying quantities for each Shopify variant - a Bulk Order app would be more suitable. Using our app for this purpose may have caused the issues you experienced, as it's not built to handle variant quantities in that way. We deeply value your feedback, as it helps us enhance our services and guide users effectively. If you feel it’s fair, we kindly ask you to reconsider your review, as it impacts how other merchants view our app and the trust they place in our solutions. Should you have future needs related to custom product options, we’d be delighted to assist you and ensure you have a seamless and positive experience. Please don’t hesitate to reach out with any questions or if there’s anything we can do to support you. Best regards, Easify Team.
Sept. 27, 2024
BEWARE!!!!! This is the worst app ever, period. I had used it for over 6 months and have lost so many businesses because of it. I have over 100 different option sets so migrating to another app means many many days of precious time and hard work lost to no avail. 1. It's very buggy and slow and hard to use. You literally have to save your work every 10 seconds other wise it may get lost. 2. It's not compatible with the native shopify environment, which means you will get lots of systematic bugs using this app and will lose a lot of customers. 3. It has issue with currency conversion. For example, if I have a customer in Japan and my product is priced in japanese yen for that customer, let's say 15000 yen. when that customer proceeds to checkout, he will be charged $15000 USD instead of $100 USD after conversion. For this reason I have lost a lot of clients. 4. The add on price function doesn't work right, which means the customers wont be charged for the add on prices at checkout. customer service offered to have it fixed for me for all listings in less than 24 hours but it's been three days now and I never heard from them again. 5. the app is too poorly written that it slows your website speed. run a test at pagespeed and you will see what I mean. Final verdict, avoid this app before you make commitment in it.
Dear Line & Stitch Owner, We sincerely regret the issues you've encountered with our Easify Product Options app and take full responsibility for the impact this has had on your store. For the majority of the concerns you raised, our team has made every effort to provide timely support and solutions each time you reached out. We acknowledge that our app still has room for improvement, and we are dedicated to making ongoing enhancements to better serve our users. Regarding the last issue with the add-on price, we promptly investigated and informed you that the fix was completed within 24 hours. Unfortunately, it appears there was a misunderstanding, as you did not have received our notification email, leading to the impression that we had delayed in addressing it. We have since reached out multiple times to offer further assistance but did not receive a response from you. We want to sincerely apologize once again for any confusion or frustration this may have caused. Your feedback is invaluable to us, and we appreciate your understanding. Best regards, Easify Team.
Aug. 21, 2024
This is the worst app I have ever used in my life. All the time I spent setting up this app feels like a complete waste. So many errors—literally dozens of them. Even the basic functions don’t work. Today, my customer made a payment, but the options I set through this app were not reflected during checkout, so I had to send the product at a loss. I can’t believe such a ridiculous situation is happening! And when I tried to report this critical error, I couldn’t even access the app. This is by far the worst, absolutely the worst service I’ve ever experienced.
Dear NYC Bouquet Delivery Store Owner, We sincerely apologize for the issues you've experienced with the Easify Product Options app. We've made several attempts to reach out and offer our assistance, but unfortunately, we haven't been able to connect. We truly hope you'll give us one more chance to address and resolve these concerns for you. Your problem with the missing price on your order was due to the Add-on product being set to Draft in your setup, which prevented its associated price from being included. It was our mistake not to make the setup guide clearer for you. We would greatly appreciate the opportunity to review your setup to ensure everything is configured correctly and to prevent any similar issues. Additionally, when you reported the problem, we were in the process of performing a brief upgrade to comply with Shopify’s requirements, which caused a minor downtime. However, this upgrade was not related to the missing price issue, which was solely due to the Add-on product being unpublished. We understand that you might be frustrated with our app and may have doubts about our explanations. Please know that our entire team is dedicated to resolving this situation and we genuinely hope you’ll reconsider. We are here to assist you and are committed to your satisfaction. Your feedback is invaluable to us, and we respect every customer who uses our app. We look forward to hearing from you. Best regards, Easify Team.