Easify Custom Product Options

Hi Joe & Oli Store, We're truly sorry to hear about the frustration, and we completely understand how concerning unexpected charges can be. To clarify, all app charges on Shopify are handled directly by Shopify’s billing system. As app developers, we don’t have access to charge or refund merchants directly. If the free trial has ended and the app is then uninstalled or unsubscribed, Shopify may still apply the charge for the full billing cycle. You can find more details about how this works in Shopify’s official billing guide at: https://shopify.dev/docs/apps/launch/billing/subscription-billing. That said, we want to assure you that Easify Product Options offers a special refund policy within 30 days from installation for merchants who no longer wish to use the app. You’re definitely eligible, simply contact us via our 24/7 in-app live chat and we’ll gladly assist you with the refund. We’ve also reached out via email but haven’t received a response yet. We’d really appreciate the opportunity to connect and resolve this for you, we’re here to help and would love to make things right. Best regards, Easify Team.

Dear Coco Leni Store Owner, Thank you for using Easify Product Options and for giving us the opportunity to support your store. We know things didn’t start off perfectly, and we truly appreciate your patience as we worked through the issues together. Since then, our team has done everything we can to help resolve each problem you encountered, and we’ve been here for every follow-up request you made, always happy to assist. If there’s anything else you need, now or in the future, just let us know, we’re always ready to help, instantly. If your experience with the app has improved, we’d be incredibly grateful if you’d consider updating your review. It would not only mean a lot to our team, but also help other merchants see the kind of ongoing support and care they can expect from us. Thanks again for being with us. We're here whenever you need. Warm regards, Easify Team.

Dear Healthy Homes Atlanta, We’re heartbroken to read your 1-star review and learn about the struggles you’ve faced with our Easify Product Options app. Your frustration is completely understandable, and we’re so sorry for the time and effort you’ve lost due to these issues. This isn’t the experience we want for you, and we’re genuinely committed to making things right. Our team reached out earlier to offer assistance, but we haven’t had the chance to connect with you yet. We’re reaching out again because we truly believe we can turn this around for you. To ensure you get the seamless experience you deserve, we’d love to personally set up all your option sets and troubleshoot any delays or glitches you’ve encountered. Your time is precious, and we want to take the burden off your shoulders completely. Please give us the opportunity to make this right, and we’ll prioritize getting everything sorted for you. We’re here, ready to go the extra mile to restore your confidence in Easify and ensure it works perfectly for your needs. With sincere apologies and a commitment to helping, The Easify Team.

Dear Petsonalise Store Owner, We're truly sorry that the issue with the price display caused trouble for your store. We understand how important it is for everything to work smoothly, especially when it comes to something as critical as pricing. As soon as we saw your feedback, we reached out to you directly and did our best to resolve the issue as quickly as possible. Our team always takes feedback seriously, and your situation was no exception. We're grateful you gave us the chance to step in and help. We hope that things are now working well on your end, and if there’s anything else you need, even small adjustments or questions, we’re just a message away. If you feel that your experience with the app and our support has changed for the better, we’d deeply appreciate it if you would consider updating your review. Reviews can be a powerful way to help other merchants discover tools they can trust, and hearing that we were able to make things right would truly mean a lot to our team. Thank you again for giving Easify Product Options a try, and for the opportunity to support you. Best regards, Easify Team.

We’re truly sorry to hear about your experience and completely understand how frustrating this situation has been. Our team genuinely wants to make things right and has already reached out to you via email with a proposed solution, we’re just waiting for your go-ahead so we can assist as soon as possible. We’d also like to clarify a common misunderstanding: app charges are processed directly by Shopify, not by us. While we don’t have control over billing, we’ve explained everything in more detail in our email and are more than willing to support you in resolving the issue. Your feedback is incredibly important to us, and we’d truly appreciate the chance to turn this around for you. Please feel free to reply to our email whenever you're ready, we’re here and happy to help in any way we can. Best regards, Easify Team.

Thank you so much for taking the time to share your experience! We're really happy to hear that Easify Product Options provided the solution you were looking for. We’ve put a lot of thought into making the app flexible yet easy to use, so it’s great to know the conditional logic and variant integration worked seamlessly for you. We’re also glad Anne was able to assist you quickly with your setup. She’s dedicated to making sure our users get the support they need without any hassle, and your kind words will definitely make her day. If you ever have more questions, need assistance, or even have ideas for new features, don’t hesitate to reach out. We’re always here to help and love hearing from users like you. Thanks again for choosing Easify! Best regards, Easify Team.

Hi Csinosan Store Owner, Thank you for sharing your feedback with us. We’re truly sorry to hear that you did not have a positive experience with our app’s UI and the order export feature. Our support team did attempt to reach out to you personally to help resolve any issues, but we did not receive a reply. In case our message didn’t reach you, we want to clarify a few points: 1. Why order export with options is limited to our paid plan: Shopify, by default, doesn’t allow third-party apps to include custom option details in the standard order export. To get around this limitation, we had to develop our own specialized order export function so you can access complete custom option information, something default Shopify export would otherwise leave out. Although it may seem simple, it does require significant development and ongoing maintenance to work seamlessly. Many similar product options apps don’t offer this feature at all and often suggest using a separate specialized order export app, which can also incur additional costs. With Easify, you can get both product options and an order export feature in a single solution, which can be more convenient and help avoid potential app conflicts. 2. More value in our paid plans: Beyond the order export functionality, our paid plans unlock a range of valuable features designed to enhance your store’s performance. For instance, our new Premium plan introduces an advanced Product Personalizer, offering live previews of selected options directly on product images. This feature helps customers visualize their choices, improves user experience, and can boost conversion rates significantly. Given the products in your store, this functionality could be extremely beneficial. We hope you’ll reconsider giving Easify a chance in the future. If you decide to return or if there’s any other issue you’d like us to address, please don’t hesitate to get in touch. We’d love the opportunity to assist you and provide the best experience possible. We truly appreciate your feedback and stand ready to help if you choose to work with us again. Best regards, Easify Team.

Thank you so much for sharing your experience with Easify Product Options! We’re absolutely thrilled to hear that you’re enjoying the app and that it’s been a positive addition to your store. Your kind words about our attention to users and commitment to making things smooth and hassle-free mean a lot to us. We genuinely strive to put our users first, so it’s rewarding to know that our efforts are reflected in your experience. If there’s ever anything else we can do to assist you, please don’t hesitate to reach out. We’re here to help every step of the way! Best regards, Easify Team.

Dear Waycap INC Store Owner, It appears there was a misunderstanding regarding Easify Product Options app's functionality. Our app is designed to add custom options to products without altering the original Shopify variants. For the solution you're seeking - allowing customers to select varying quantities for each Shopify variant - a Bulk Order app would be more suitable. Using our app for this purpose may have caused the issues you experienced, as it's not built to handle variant quantities in that way. We deeply value your feedback, as it helps us enhance our services and guide users effectively. If you feel it’s fair, we kindly ask you to reconsider your review, as it impacts how other merchants view our app and the trust they place in our solutions. Should you have future needs related to custom product options, we’d be delighted to assist you and ensure you have a seamless and positive experience. Please don’t hesitate to reach out with any questions or if there’s anything we can do to support you. Best regards, Easify Team.

Dear Line & Stitch Owner, We sincerely regret the issues you've encountered with our Easify Product Options app and take full responsibility for the impact this has had on your store. For the majority of the concerns you raised, our team has made every effort to provide timely support and solutions each time you reached out. We acknowledge that our app still has room for improvement, and we are dedicated to making ongoing enhancements to better serve our users. Regarding the last issue with the add-on price, we promptly investigated and informed you that the fix was completed within 24 hours. Unfortunately, it appears there was a misunderstanding, as you did not have received our notification email, leading to the impression that we had delayed in addressing it. We have since reached out multiple times to offer further assistance but did not receive a response from you. We want to sincerely apologize once again for any confusion or frustration this may have caused. Your feedback is invaluable to us, and we appreciate your understanding. Best regards, Easify Team.

Dear NYC Bouquet Delivery Store Owner, We sincerely apologize for the issues you've experienced with the Easify Product Options app. We've made several attempts to reach out and offer our assistance, but unfortunately, we haven't been able to connect. We truly hope you'll give us one more chance to address and resolve these concerns for you. Your problem with the missing price on your order was due to the Add-on product being set to Draft in your setup, which prevented its associated price from being included. It was our mistake not to make the setup guide clearer for you. We would greatly appreciate the opportunity to review your setup to ensure everything is configured correctly and to prevent any similar issues. Additionally, when you reported the problem, we were in the process of performing a brief upgrade to comply with Shopify’s requirements, which caused a minor downtime. However, this upgrade was not related to the missing price issue, which was solely due to the Add-on product being unpublished. We understand that you might be frustrated with our app and may have doubts about our explanations. Please know that our entire team is dedicated to resolving this situation and we genuinely hope you’ll reconsider. We are here to assist you and are committed to your satisfaction. Your feedback is invaluable to us, and we respect every customer who uses our app. We look forward to hearing from you. Best regards, Easify Team.