AI ‑ Easy Ads for Facebook Ads

Hi FITBOL, Thanks for reviewing the Easy Ads for Facebook Ads. Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it. Since you left your review, our team did refund you instantly as the charge was indeed a mistake. Kindly review your Shopify bills to review the refunded amount. Best, Maria Chanaoui Marketing & Communication Manager Easy Ads for Facebook Ads

Hi Wood To You, We're sorry to hear you're unsatisfied with your experience. It's always our goal to provide excellent customer service and a reliable product to all our users. Our support team has been in contact with you and has worked diligently to address your concerns. Regarding the app functionality, we're actively investigating and resolving any reported issues. If you're still experiencing problems, please reach out to our support team with specific details so we can assist you further. As for the refund request, our 90-day money-back guarantee policy is clearly stated in our terms of service. Since your purchase was made over a year ago, it falls outside this timeframe. We believe this policy is fair and consistent with industry standards for lifetime deals. We appreciate your feedback and will use it to improve our service. If you need additional assistance, please don't hesitate to contact our support team directly via [email protected]. Kindest Regards, The Easy Ads Support Team

Bonjour Custonimo , Nous vous remercions sincèrement pour votre retour détaillé concernant votre expérience avec Easy Ads. Nous prenons très au sérieux vos commentaires et nous regrettons profondément que notre service n'ait pas répondu à vos attentes. Concernant le support client, nous reconnaissons que la recommandation qui vous a été faite était inadaptée à votre situation. Nous allons immédiatement revoir nos procédures pour nous assurer que nos équipes prennent en compte les spécificités linguistiques et géographiques de chaque client. Nous comprenons votre frustration face aux résultats obtenus. Les performances des campagnes publicitaires peuvent varier considérablement en fonction de nombreux facteurs. Nous aimerions examiner en détail votre cas pour comprendre ce qui n'a pas fonctionné et voir comment nous pourrions améliorer l'efficacité de vos futures campagnes. Quant à l'authenticité des avis, il est important de noter que Shopify vérifie rigoureusement tous les avis avant leur publication sur l'App Store. Shopify s'assure que chaque avis provient d'un utilisateur réel de l'application. Si vous avez des doutes ou des questions concernant ce processus de vérification, nous vous encourageons à contacter directement Shopify pour obtenir plus d'informations. Nous souhaiterions avoir l'opportunité de rectifier cette situation et de regagner votre confiance. Pourriez-vous nous contacter directement à [email protected] afin que nous puissions discuter plus en détail de votre expérience et explorer des solutions potentielles ? Encore une fois, nous vous présentons nos sincères excuses pour cette expérience décevante et nous espérons pouvoir travailler avec vous pour résoudre ces problèmes. Cordialement, L'équipe Easy Ads

Hi BeeTrendy, Thank you for taking the time to review the Easy Ads app. I'm sorry you had an unpleasant experience with us. Kindly note that the Easy Ads campaign optimizes for sales, not website visits. Your campaign spent a total of 10000 INR which is around 119 USD over 13 days. This comes around 9 USD daily. For the audience size you had, we recommend a minimum of 15 USD. You also had a healthy CTR, however, when website visitors reached your website, they left without purchasing. We highly recommend you invest some of your time improving your onsite experience, product pages, and overall website. Utilizing the various resources online to learn about how ads work and their cost. We'll be more than happy to guide through this. Looking forward to hearing back from you. Best, Maria Chanaoui Marketing & Communication Manager

Hi Outsider Garage, Thank you for taking the time to review the Easy Ads app. I'm sorry you had an unpleasant experience with us. Can you please share with us more details about this? We tried contacting you multiple times, still, no response. Looking forward to hearing back from you. Best, Maria Chanaoui Marketing & Communication Manager

Hi AuraKorean, Thank you for taking the time to review the Easy Ads app. I'm sorry you had an unpleasant experience with us. Can you please share with us more details about this? Looking forward to hearing back from you. Best, Maria Chanaoui Marketing & Communication Manager

Hi Raza Gems LLc, Thank you for taking the time to review the Easy Ads app. I'm sorry you had an unpleasant experience with us. Our support team requests a review regarding your experience with customer support so far during your first interaction. You can always update your review to reflect your experience. Regarding not getting results, please note that launching ads does not automatically mean you'll get sales. This is why our team goes through your website and funnel to make sure you have the best setup. On the other hand, your website sells high ticket items that start at 800 USD. For any store owner with similar products, regardless of what marketing channel you use (ads, influencer marketing, etc) results will not happen overnight and your cost per acquisition (CPA) will naturally be higher than other advertisers. We recommend you re-evaluate your marketing strategy to fit your target audience. For example, some stores selling high ticket items remove the price from the page and run lead generation ads, in order to combat the high CPA problem and close more sales. We'll be more than happy to discuss with you a custom marketing strategy via a one-on-one call. Let me know if that works for you. Best, Maria Chanaoui Marketing & Communication Manager

Hi Jerseys Emporia, Thank you for reviewing Easy Ads for Facebook Ads. I'm sorry the app didn't work for you. Can you please share with us what didn't work exactly? Perhaps we can assist you in making the best out of the app. Looking forward to hearing back from you. Easy Ads for Facebook Ads

Hi Rivansh, Thank you for sharing your feedback! We completely understand how discouraging it can feel when you don’t see sales right away. However, we noticed that your ads ran for only 24 hours, which unfortunately isn’t enough time for your campaign to optimize properly. We’d love for you to give Easy Ads another try. Once your campaign runs a bit longer, it will have enough data to start improving performance and deliver better results. If you’d like, our support team would be happy to guide you step-by-step to help you get the best results this time. Warm regards, The Easy Ads Team

Hi Monde D'or, Thanks for reviewing the Easy Ads app. We're sorry you had an unsatisfactory experience while using the app. Can you please provide us with more details on your ad spend and targeting? We would love to assist you in making the best out of the Easy Ads app. Looking forward to hearing back from you. Best, Maria Chanaoui Marketing & Communication Manager Easy Ads for Facebook Ads

Dear Trending Silver Gifts, Thank you for sharing your feedback with us. We value all customer experiences, even when they fall short of expectations. As the Marketing and Communication Manager at Easy Ads, I wanted to personally address your concerns regarding your experience with Easy Ads. First and foremost, I want to extend my sincerest apologies for any frustration or disappointment you may have experienced as a result of your funnel. Upon reviewing your case, it appears that there may have been some misalignment in targeting and expectations. As mentioned by our support agent, the US market can be highly saturated, which can impact the effectiveness of ads, particularly if not properly targeted. Additionally, our primary focus at Easy Ads is on optimizing for sales rather than simply driving traffic. This approach may result in higher conversion costs but is ultimately aimed at delivering tangible results for our clients. Furthermore, the ad spend of 1K is not recorded on our end. Can you please share this with us? We appreciate your patience and understanding in this matter. Should you wish to discuss your campaign further or explore alternative strategies, please do not hesitate to reach out to me directly via the live chat on our app. Thank you once again for bringing this matter to our attention. Kindest regards, Maria Chanaoui Marketing and Communication Manager Easy Ads

Hi ANIMATEK, Thank you for your feedback regarding your experience with Easy Ads for Facebook Ads, although we're disappointed to hear that it fell short of your expectations. Providing top-notch support and a seamless user experience is important to us, and we regret any inconvenience you encountered. Regarding the limitations you faced with our app's features, we understand your frustration. Rest assured, your feedback will be taken into consideration as we continue to improve our services. As for the bug you encountered, particularly related to frames and backgrounds, we investigated the issue thoroughly. It appears that these issues stem from within the Meta API, affecting various users beyond our app. We promptly reported these bugs to Meta and are actively working on solutions within our control to mitigate their impact on our users. Thank you for your patience and understanding. We hope to have the opportunity to regain your trust in Easy Ads for Facebook Ads in the future. Kindest Regards, Maria Chanaoui Marketing & Communication Manager Easy Ads for Facebook Ads

Hi Ascend Forex, Thank you for sharing your experience with Easy Ads. We're sorry to hear about the challenges you encountered and the frustration it caused you. As the Marketing & Communication Manager, I want to extend my sincerest apologies for the inconvenience you faced. It's disheartening to learn that despite reaching out to our support team, you didn't receive the assistance you needed promptly. I understand how important it is to have reliable support when utilizing our app, and I regret that we fell short of providing you with a satisfactory resolution. Regarding the scheduling of a support call, I apologize for the inconvenience caused by the fully booked calendar. Our intention is to assist all our users promptly, but unfortunately, this can lead to scheduling constraints at times. Additionally, I want to clarify that while our calendar may be busy due to the high demand for our free setup service, it doesn't solely reflect users experiencing issues with the app. Our calendar primarily serves for scheduling a free setup for new users, not specifically for issue resolution. The email you received should have clarified this, and I apologize if there was any confusion. I assure you that we take every user's feedback seriously, and your experience will be thoroughly reviewed to identify areas for improvement in our support process. As you explore alternative solutions, we respect your decision and wish you success in finding the right fit for your needs. Should you ever reconsider using Easy Ads or have further feedback to share, please don't hesitate to reach out to me directly at [email protected]. Once again, I apologize for the inconvenience and disappointment you experienced. Thank you for bringing these issues to our attention, as it helps us in our continuous efforts to enhance our services and support. Kindest regards, Maria Chanaoui Marketing & Communication Manager Easy Ads

Hi Niu Skin Cosmetics, Thank you for reaching out with your concerns. We understand how frustrating it can be to invest in a service and not see the expected results. We'd like to clarify that while Easy Ads provides tools to optimize Facebook Ads, the success of advertising campaigns also depends on various factors such as targeting, ad creatives, and market dynamics. As you mentioned, our free trial period lasts for 7 days, after which Shopify begins charging for the app usage. It's possible that the billing cycle for Easy Ads overlapped with your decision to uninstall it on January 12th, resulting in the subsequent charge of $27.95 USD. We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case. If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please don't hesitate to let us know. Thank you for bringing this matter to our attention, and we apologize for any inconvenience it may have caused. Best regards, Maria Chanaoui Marketing & Communication Manager Easy Ads

Hi Autofit, We’re truly sorry to hear about your experience and completely understand your frustration. This isn’t the kind of experience we want for our users. We noticed that our support team’s messages weren’t being read, which is why the communication didn’t go as it should, and you couldn’t fully benefit from our support and the app. Our team is always ready to guide you step by step to make sure your campaigns run successfully. We’d love the chance to assist you and help you get the results you expected. Please reach out to us so we can make things right together. Warm regards, The Easy Ads Team

Hi AM AY Mega Store, Thank you for taking the time to review Easy Ads, we're sorry you did not enjoy it. Can you please share with us some details on what you're not satisfied with? Thank you! Looking forward to hearing back from you. Best, The Easy Ads Support Team

Hi EUROPEAN HOUSE HOLD, Thank you for reviewing Easy Ads for Facebook Ads. Kindly note that getting sales depends on: - If your store has clear branding, is designed for conversions, and has good copy. - If your product has a proven market fit with the audiences you'll target via ads. To know if you fit these requirements, you are prompted to ask for feedback after launching a campaign. Users who have these prerequisites generate sales within the first 7 days of having the app installed. Simply launching an ad does not mean you will automatically get sales. Regarding support, kindly note that we do not provide 24/7 live chat support, we provide live chat support 9-5 Mon-Fri as mentioned on our website and this page. Also, please note that since you opened more than 5 separate support requests, we can see that you have not read all the replies sent to you. Should you work on improving your website and especially your product selection, we'll be more than happy to restart an extended free trial for you. Best, Maria Chan