AI ‑ Easy Ads for Facebook Ads

Hi Homely, Thank you for reviewing Easy Ads for Facebook Ads. After numerous attempts to contact you with no luck, we decided to reply here, hopefully, you can see this reply and read our previous emails. Easy Ads for Facebook Ads is a Meta Badged Ad Technology Partner. Like all Technology Partners, we have no access to your billing information or the ability to charge you for your ads. Meta of course does not delegate its main source of income or allow partners to charge on its behalf. You are charged for your Ads by Meta, via the payment method associated with your ad account. Depending on the payment threshold you set up on your ad account, you can get charged every two minutes or every two weeks. You are in full control of your payment settings. We recommend you reply to our emails to learn more about how Metab billing works or reach out to a Meta representative from the Meta Business Support tab. Best, Maria Chanaoui Marketing & Communication Manager Easy Ads for Facebook Ads

Dear Trending Silver Gifts, Thank you for sharing your feedback with us. We value all customer experiences, even when they fall short of expectations. As the Marketing and Communication Manager at Easy Ads, I wanted to personally address your concerns regarding your experience with Easy Ads. First and foremost, I want to extend my sincerest apologies for any frustration or disappointment you may have experienced as a result of your funnel. Upon reviewing your case, it appears that there may have been some misalignment in targeting and expectations. As mentioned by our support agent, the US market can be highly saturated, which can impact the effectiveness of ads, particularly if not properly targeted. Additionally, our primary focus at Easy Ads is on optimizing for sales rather than simply driving traffic. This approach may result in higher conversion costs but is ultimately aimed at delivering tangible results for our clients. Furthermore, the ad spend of 1K is not recorded on our end. Can you please share this with us? We appreciate your patience and understanding in this matter. Should you wish to discuss your campaign further or explore alternative strategies, please do not hesitate to reach out to me directly via the live chat on our app. Thank you once again for bringing this matter to our attention. Kindest regards, Maria Chanaoui Marketing and Communication Manager Easy Ads

Hi The Baby Store, Thank you for reaching out with your concerns. We understand how frustrating getting charged for a service you barely used can be. For all of the third-party apps that you install via Shopify, please keep in mind that the developer does not have any access to your payment method; we don't see your billing information or control when you are charged. This is why the app's fee is under a bill with Shopify, not us. We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case. If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please let us know. We apologize for the inconvenience this issue may have caused and we hope this issue in the future. Best regards, Maria Chanaoui Marketing & Communication Manager Easy Ads

Hi GAWARGURU PRINTS, Thank you for reaching out with your concerns. We understand how frustrating getting charged for a service you barely used can be. For all of the third-party apps that you install via Shopify, please keep in mind that the developer does not have any access to your payment method; we don't see your billing information or control when you are charged. This is why the app's fee is under a bill with Shopify, not us. We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case. If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please let us know. We apologize for the inconvenience this issue may have caused and we hope this issue in the future. Best regards, Maria Chanaoui Marketing & Communication Manager Easy Ads

Hi ANIMATEK, Thank you for your feedback regarding your experience with Easy Ads for Facebook Ads, although we're disappointed to hear that it fell short of your expectations. Providing top-notch support and a seamless user experience is important to us, and we regret any inconvenience you encountered. Regarding the limitations you faced with our app's features, we understand your frustration. Rest assured, your feedback will be taken into consideration as we continue to improve our services. As for the bug you encountered, particularly related to frames and backgrounds, we investigated the issue thoroughly. It appears that these issues stem from within the Meta API, affecting various users beyond our app. We promptly reported these bugs to Meta and are actively working on solutions within our control to mitigate their impact on our users. Thank you for your patience and understanding. We hope to have the opportunity to regain your trust in Easy Ads for Facebook Ads in the future. Kindest Regards, Maria Chanaoui Marketing & Communication Manager Easy Ads for Facebook Ads

Hi Ascend Forex, Thank you for sharing your experience with Easy Ads. We're sorry to hear about the challenges you encountered and the frustration it caused you. As the Marketing & Communication Manager, I want to extend my sincerest apologies for the inconvenience you faced. It's disheartening to learn that despite reaching out to our support team, you didn't receive the assistance you needed promptly. I understand how important it is to have reliable support when utilizing our app, and I regret that we fell short of providing you with a satisfactory resolution. Regarding the scheduling of a support call, I apologize for the inconvenience caused by the fully booked calendar. Our intention is to assist all our users promptly, but unfortunately, this can lead to scheduling constraints at times. Additionally, I want to clarify that while our calendar may be busy due to the high demand for our free setup service, it doesn't solely reflect users experiencing issues with the app. Our calendar primarily serves for scheduling a free setup for new users, not specifically for issue resolution. The email you received should have clarified this, and I apologize if there was any confusion. I assure you that we take every user's feedback seriously, and your experience will be thoroughly reviewed to identify areas for improvement in our support process. As you explore alternative solutions, we respect your decision and wish you success in finding the right fit for your needs. Should you ever reconsider using Easy Ads or have further feedback to share, please don't hesitate to reach out to me directly at [email protected]. Once again, I apologize for the inconvenience and disappointment you experienced. Thank you for bringing these issues to our attention, as it helps us in our continuous efforts to enhance our services and support. Kindest regards, Maria Chanaoui Marketing & Communication Manager Easy Ads

Hi Udeserveit, Thanks for reviewing the Easy Ads app. Kindly note that Easy Ads does not in any way or shape or form impact your website speed or performance, as the app does not add any code to your website. In fact, Easy Ads is the type of app that does not have any access whatsoever to make changes to your storefront. Kindly reach out to a Shopify representative to learn more about the cause of your low website performance. Best, Maria Chanaoui Marketing & Communication Manager @ Easy Ads

Hi Niu Skin Cosmetics, Thank you for reaching out with your concerns. We understand how frustrating it can be to invest in a service and not see the expected results. We'd like to clarify that while Easy Ads provides tools to optimize Facebook Ads, the success of advertising campaigns also depends on various factors such as targeting, ad creatives, and market dynamics. As you mentioned, our free trial period lasts for 7 days, after which Shopify begins charging for the app usage. It's possible that the billing cycle for Easy Ads overlapped with your decision to uninstall it on January 12th, resulting in the subsequent charge of $27.95 USD. We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case. If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please don't hesitate to let us know. Thank you for bringing this matter to our attention, and we apologize for any inconvenience it may have caused. Best regards, Maria Chanaoui Marketing & Communication Manager Easy Ads

Hi GARDENHILLS.US LTD, Thank you for reviewing Easy Ads for Facebook Ads. My name is Maria, and I'm the Marketing and Communication Manager at Easy Ads. I'm sorry for the frustration this charge caused you. ☹️ Please note that you are charged by Shopify, not the app developer, for all Shopify apps. The app's charge is under a Shopify bill, not a bill with our name. An app developer cannot access your billing information and, therefore cannot charge you. With the tools available to us, we can only reverse an existing charge, or approve a refund for one already made. In your case, we have answered all of your messages via email and you did not view nor respond to any of them. We even sent you a direct message on Instagram, yet, you have not replied. Kindly provide us with a screenshot of your bill, as requested in our messages, so we can proceed with refunding you. Looking forward to hearing back from you. Best, Maria Chanaoui Marketing & Communication Manager Easy Ads

Hi Wallichiana, Thanks for giving Easy Ads a try, we're sorry you didn't like it. Kindly note that Easy Ads is a Badged Meta Ad Technology Partner. This means that we use the same API as Meta. In fact, without this, our app simply would not work. We suggest contacting Meta and informing them that you got hacked so they could assist you in getting your account back. Also, please refrain from clicking on any suspicious messages you get via Messenger or ads promising free ad credit, as these are the scams that cause a hacked ad account. Regarding the charge, please refer to your email address, as a team member messaged you before you left this review, requesting you share a screenshot of your bill so they could issue a refund. Please reply to that email so we can proceed with providing the refund. Kindest Regards, Maria Chanaoui Marketing & Communication Manager Easy Ads for Facebook Ads

Hi BAG ZEST, I hope you're doing well. My name is Maria Chanaoui, I'm the Marketing & Communication Manager at Easy Ads. I'm also a Meta Certified Media Buying Professional. I noticed you highlighted the following issues in your review: 1. A high PPC that kept going up. 2. A late response rate. 3. Conflicting advice. 4. Confusing analytics. 5. Not knowing how to pause ads. I believe I got all of them, but in case I missed one, please don't hesitate to let me know. I would love to address your concerns one by one, so that you can understand what occurred: 1. A high PPC that kept going up. Easy Ads' campaign optimizes for conversions, more specifically, sales. Ads optimizing for conversions naturally cost more than ads optimizing for traffic. In any campaign type in any platform (Meta, Google, TikTok,...), when you have a ppc that is constantly increasing, this signals that you are targeting a highly competitive audience with a low budget. In other words, you are bidding against other advertisers on the same audience and losing the ad auction every time. This is why our customer support agents advised you to decrease your audience size and increase your budget, so you can start winning the ad auction and decrease your ppc. 2. A late response rate. We understand how frustrating it is to wait for a response and not get it, for this, we sincerely apologize for the late reply. We offer live chat support Monday to Friday during regular office hours (9-5). This is mentioned on our website and in our Shopify listing. We have recently onboarded new customer support agents to cover in between hours. We hope to be offering 24/7 in the future. 3. Conflicting advice. After checking your website and both conversations you had with different customer support agents, I believe there was a mistake in the order of advice received from our agents. Usually in cases similar to yours, we advise you to stop advertising and work on improving your website, as both your website design and loading speed are not fit for advertising. 4. Confusing analytics. The data shown on your Easy Ads dashboard is the same data shown on Meta Ads Manager. This is also the data tracked by your own Dataset (Pixel). Easy Ads can only display the data sent it by Meta, we cannot display any other data as it is technically impossible. The behavior you saw could be explained by Meta bot traffic, which are bots sent by Meta to all websites after launching ads, to determine if the content of the website complies with their policies. You are not charged for this traffic. 5. Not knowing how to pause ads. Can you please share more details on this? Usually, once you uninstall the app, the campaign is automatically paused and deleted. We'd love to learn more about this and assist you. Other than this, we'd be more than happy to assist you in improving your website and restart your free trial so that you can take full advantage of the app. We look forward to getting a reply from you in the email we've sent you. Best, Maria Chanaoui Marketing & Communications Manager

Hallo JDMStore, vielen Dank, dass Sie sich die Zeit genommen haben, Easy Ads zu bewerten. Es tut uns leid, dass Ihre Erfahrung nicht zu den von Ihnen gewünschten Verkäufen geführt hat. Es gibt mehrere Aspekte, die dazu beitragen, Verkäufe mit der App zu erzielen, einschließlich Ihres Shops, der Produktauswahl und der Preisgestaltung. Das Team von Easy Ads hilft Ihnen gerne dabei, die perfekte Kombination zur Umsatzgenerierung zu finden. Wenn Sie daran interessiert sind, antworten Sie bitte auf die E-Mail, die wir Ihnen gerade geschickt haben. Mit freundlichen Grüßen, Maria Chanaoui Leiterin Marketing und Kommunikation

Hi Xplexa, Thanks for taking the time to review Easy Ads. We are sorry to learn that you have spent $200 without getting checkouts or add to cart. This case is unusual, and we would love to investigate what happened here exactly. Kindly reply to the email we sent to you so we can help you get your money back and more. Best, Maria Chanaoui Marketing & Communication Manager

Hi AM AY Mega Store, Thank you for taking the time to review Easy Ads, we're sorry you did not enjoy it. Can you please share with us some details on what you're not satisfied with? Thank you! Looking forward to hearing back from you. Best, The Easy Ads Support Team

Hi Ayutri Ayurveda, Kindly note that Shopify handles billing for all Shopify apps, including Easy Ads for Facebook Ads. We do not have any access whatsoever to your payment information or the ability to charge you. We can, however, issue a charge reversal or a refund depending on your case and your eligibility with our refunds and charge reversals policy. Also, please note that we tried to contact you multiple times via your email address without any luck. Kindly reply to our last email requesting a screenshot of your bill so we can proceed with a charge reversal. Best, The Easy Ads Team