AI ‑ Easy Ads for Facebook Ads

Hi Trendz Store, Thank you for taking the time to review Easy Ads for Facebook Ads. Kindly note that Shopify handles billing for all third-party developers like us, we do not have any access to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits. That said, you can easily reach out to support using the same interface you left this review, request a refund, and it'll b granted without issues. Kindest Regards, Maria

Hi www.changeinchrist.com! Thank you for giving Easy Ads a try, we're sorry you did not like it. Kindly note that our support team does not operate on a 24/7 schedule, we work a regular 9-5 Monday to Friday On UTC+1 timing (this is mentioned on our pricing plans on this same page), your last message was sent to us at 4 AM UTC+1 which our part-time support agent was kind to answer and provide you with guidance. Also, please note that Easy Ads for Facebook Ads is a Meta Badged Meta Ad Technology Partner. This means that the app reflects your Business Manager setup, and if it's incorrect, you won't be able to proceed. Please note that having your Business Manager set up correctly is a prerequisite to using the app; it is not a feature or a service that is included in your plan. However, we do offer remote desk sessions to all users to help them with their setup and we'll be more than happy to do the same for you. Please let us know if that's something you'd be interested in. Best, Maria Easy Ads Expert Support

Hi Allbright Kids, Thank you for taking the time to review Easy Ads. Kindly note that you are charged for your third party apps by Shopify, which why your charge is added to a Shopify bill, not a separate bill. We do not have any access whatsoever to your billing information or the ability to charge you. If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the charge reversal. We’re looking forward to hearing back from you. Best, Maria

Hi Doingly, Thank you for taking the time to review Easy Ads for Facebook Ads. We're sorry you didn't like it. Kindly note that getting sales depends on: - If your store has clear branding, is designed for conversions, and has good copy. - If your product has a proven market fit with the audiences you'll target via ads. Users who have these prerequisites generate sales within the first 7 days of having the app installed. Simply launching an ad does not mean you will automatically get sales. When you first started using our app and requested feedback, as a Meta Certified Media Buying Professional, we provided you with a full list of recommendations to help you improve your CTR and conversion rate on your website. The second time you used our app, we asked for feedback before getting started with your funnel which you have not. In your email, you'll find an email from us with a full analysis of your website showing the areas that require fixes and improvement. As a Meta Certified Media Buying Professional, we, unfortunately, can not recommend you run ads or paid promotions of any type until you fix the pending issues that are making your website's load speed severely below average and your on-site user experience poor. Kindest Regards, Maria

Hi GOGIRGIT, Thank you for trying Easy Ads for Facebook Ads and for sharing your feedback. Please note that we were made aware of a bug that prevented you from sending messages using the in-app chat option, which has been resolved shortly and you can now send messages. We've implemented a fix that ensures the same issue won't happen again. We apologize for the inconvenience this issue has caused you. Kindly note that we have indeed replied to your messages, you were offline, so a copy of our reply has been delivered to the email address associated with your account. Our response also answered your issue and provided the steps needed to correct the problem as well as screenshots of our replies that you have read. Please don't hesitate to reach out to us via the in-app chat or via our email address [email protected]. Kind Regards, Maria