AI ‑ Easy Ads for Facebook Ads

Hi Monde D'or, Thanks for reviewing the Easy Ads app. We're sorry you had an unsatisfactory experience while using the app. Can you please provide us with more details on your ad spend and targeting? We would love to assist you in making the best out of the Easy Ads app. Looking forward to hearing back from you. Best, Maria Chanaoui Marketing & Communication Manager Easy Ads for Facebook Ads

Dear Trending Silver Gifts, Thank you for sharing your feedback with us. We value all customer experiences, even when they fall short of expectations. As the Marketing and Communication Manager at Easy Ads, I wanted to personally address your concerns regarding your experience with Easy Ads. First and foremost, I want to extend my sincerest apologies for any frustration or disappointment you may have experienced as a result of your funnel. Upon reviewing your case, it appears that there may have been some misalignment in targeting and expectations. As mentioned by our support agent, the US market can be highly saturated, which can impact the effectiveness of ads, particularly if not properly targeted. Additionally, our primary focus at Easy Ads is on optimizing for sales rather than simply driving traffic. This approach may result in higher conversion costs but is ultimately aimed at delivering tangible results for our clients. Furthermore, the ad spend of 1K is not recorded on our end. Can you please share this with us? We appreciate your patience and understanding in this matter. Should you wish to discuss your campaign further or explore alternative strategies, please do not hesitate to reach out to me directly via the live chat on our app. Thank you once again for bringing this matter to our attention. Kindest regards, Maria Chanaoui Marketing and Communication Manager Easy Ads

Hi ANIMATEK, Thank you for your feedback regarding your experience with Easy Ads for Facebook Ads, although we're disappointed to hear that it fell short of your expectations. Providing top-notch support and a seamless user experience is important to us, and we regret any inconvenience you encountered. Regarding the limitations you faced with our app's features, we understand your frustration. Rest assured, your feedback will be taken into consideration as we continue to improve our services. As for the bug you encountered, particularly related to frames and backgrounds, we investigated the issue thoroughly. It appears that these issues stem from within the Meta API, affecting various users beyond our app. We promptly reported these bugs to Meta and are actively working on solutions within our control to mitigate their impact on our users. Thank you for your patience and understanding. We hope to have the opportunity to regain your trust in Easy Ads for Facebook Ads in the future. Kindest Regards, Maria Chanaoui Marketing & Communication Manager Easy Ads for Facebook Ads

Hi Ascend Forex, Thank you for sharing your experience with Easy Ads. We're sorry to hear about the challenges you encountered and the frustration it caused you. As the Marketing & Communication Manager, I want to extend my sincerest apologies for the inconvenience you faced. It's disheartening to learn that despite reaching out to our support team, you didn't receive the assistance you needed promptly. I understand how important it is to have reliable support when utilizing our app, and I regret that we fell short of providing you with a satisfactory resolution. Regarding the scheduling of a support call, I apologize for the inconvenience caused by the fully booked calendar. Our intention is to assist all our users promptly, but unfortunately, this can lead to scheduling constraints at times. Additionally, I want to clarify that while our calendar may be busy due to the high demand for our free setup service, it doesn't solely reflect users experiencing issues with the app. Our calendar primarily serves for scheduling a free setup for new users, not specifically for issue resolution. The email you received should have clarified this, and I apologize if there was any confusion. I assure you that we take every user's feedback seriously, and your experience will be thoroughly reviewed to identify areas for improvement in our support process. As you explore alternative solutions, we respect your decision and wish you success in finding the right fit for your needs. Should you ever reconsider using Easy Ads or have further feedback to share, please don't hesitate to reach out to me directly at [email protected]. Once again, I apologize for the inconvenience and disappointment you experienced. Thank you for bringing these issues to our attention, as it helps us in our continuous efforts to enhance our services and support. Kindest regards, Maria Chanaoui Marketing & Communication Manager Easy Ads

Hi Niu Skin Cosmetics, Thank you for reaching out with your concerns. We understand how frustrating it can be to invest in a service and not see the expected results. We'd like to clarify that while Easy Ads provides tools to optimize Facebook Ads, the success of advertising campaigns also depends on various factors such as targeting, ad creatives, and market dynamics. As you mentioned, our free trial period lasts for 7 days, after which Shopify begins charging for the app usage. It's possible that the billing cycle for Easy Ads overlapped with your decision to uninstall it on January 12th, resulting in the subsequent charge of $27.95 USD. We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case. If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please don't hesitate to let us know. Thank you for bringing this matter to our attention, and we apologize for any inconvenience it may have caused. Best regards, Maria Chanaoui Marketing & Communication Manager Easy Ads

Hi Autofit, We’re truly sorry to hear about your experience and completely understand your frustration. This isn’t the kind of experience we want for our users. We noticed that our support team’s messages weren’t being read, which is why the communication didn’t go as it should, and you couldn’t fully benefit from our support and the app. Our team is always ready to guide you step by step to make sure your campaigns run successfully. We’d love the chance to assist you and help you get the results you expected. Please reach out to us so we can make things right together. Warm regards, The Easy Ads Team

Hi EUROPEAN HOUSE HOLD, Thank you for reviewing Easy Ads for Facebook Ads. Kindly note that getting sales depends on: - If your store has clear branding, is designed for conversions, and has good copy. - If your product has a proven market fit with the audiences you'll target via ads. To know if you fit these requirements, you are prompted to ask for feedback after launching a campaign. Users who have these prerequisites generate sales within the first 7 days of having the app installed. Simply launching an ad does not mean you will automatically get sales. Regarding support, kindly note that we do not provide 24/7 live chat support, we provide live chat support 9-5 Mon-Fri as mentioned on our website and this page. Also, please note that since you opened more than 5 separate support requests, we can see that you have not read all the replies sent to you. Should you work on improving your website and especially your product selection, we'll be more than happy to restart an extended free trial for you. Best, Maria Chan

Hi Trendz Store, Thank you for taking the time to review Easy Ads for Facebook Ads. Kindly note that Shopify handles billing for all third-party developers like us, we do not have any access to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits. That said, you can easily reach out to support using the same interface you left this review, request a refund, and it'll b granted without issues. Kindest Regards, Maria

Hi Allbright Kids, Thank you for taking the time to review Easy Ads. Kindly note that you are charged for your third party apps by Shopify, which why your charge is added to a Shopify bill, not a separate bill. We do not have any access whatsoever to your billing information or the ability to charge you. If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the charge reversal. We’re looking forward to hearing back from you. Best, Maria

Hi Doingly, Thank you for taking the time to review Easy Ads for Facebook Ads. We're sorry you didn't like it. Kindly note that getting sales depends on: - If your store has clear branding, is designed for conversions, and has good copy. - If your product has a proven market fit with the audiences you'll target via ads. Users who have these prerequisites generate sales within the first 7 days of having the app installed. Simply launching an ad does not mean you will automatically get sales. When you first started using our app and requested feedback, as a Meta Certified Media Buying Professional, we provided you with a full list of recommendations to help you improve your CTR and conversion rate on your website. The second time you used our app, we asked for feedback before getting started with your funnel which you have not. In your email, you'll find an email from us with a full analysis of your website showing the areas that require fixes and improvement. As a Meta Certified Media Buying Professional, we, unfortunately, can not recommend you run ads or paid promotions of any type until you fix the pending issues that are making your website's load speed severely below average and your on-site user experience poor. Kindest Regards, Maria

Hi GOGIRGIT, Thank you for trying Easy Ads for Facebook Ads and for sharing your feedback. Please note that we were made aware of a bug that prevented you from sending messages using the in-app chat option, which has been resolved shortly and you can now send messages. We've implemented a fix that ensures the same issue won't happen again. We apologize for the inconvenience this issue has caused you. Kindly note that we have indeed replied to your messages, you were offline, so a copy of our reply has been delivered to the email address associated with your account. Our response also answered your issue and provided the steps needed to correct the problem as well as screenshots of our replies that you have read. Please don't hesitate to reach out to us via the in-app chat or via our email address [email protected]. Kind Regards, Maria