Easyship ‑ All in One Shipping

Feb. 23, 2021

The app has so many problems, and the customer support team seems never care solving them, after sharing my problem with the team, they didn't got back with the right answers,

Feb. 10, 2021

This app has absolutely changed our business. I Heart Wall Art ship lots of big and bulky items from our workshop outside a major city and it's always been a nightmare to try and find good courier rates. We're getting the best details we've ever had now, and have found the system easy to use and incorporate into our business.

Feb. 1, 2021

As a brand that has been used to using Amazon FBA, the thought of handling international shipping from our Shopify store was admittedly daunting. Easyship has made the transition straight forward. We have connected with their partnered 3PLs in Hong Kong and the US who have also been great to work with. Being able to sync orders from Shopify to our 3PLs via Easyship has saved a lot of time. Especially since we don't have to prepare any shipping documents. The onboarding process and customer support has also been great so far.

Jan. 29, 2021

If I could give more, they'll get more...to make up for these 1-star toxic reviews. Be reasonable people. The setup can take some time as with many TP services/plugins, but the team at Easyship are extremely friendly and will go out of their way to help you if you're nice and easy to deal with too. I'd recommend setting up a demo phone call, keep a good relationship (as you should with business), and you'll have a seamless experience. They offer some serious analytical tools for an extra, But the basic free package is good enough. Good courier pricing as well. Personally, I've dealt with much third-party software, and the two account managers, Michelle and Shivanjali were top-notch. 10 out of 10. Definitely ask for their help if you're based in the States or APAC. Cheers guys, keep up the good work. Look forward to any new features. -Cal

Aug. 31, 2021

We've had an amazing experience with EasyShip! Our Account Manager is super responsive, and the platform is easy to use for both Ops, Warehouse, and Customer Support team members. Reporting has improved so much since January when we onboarded. Would highly recommend.

Dec. 23, 2020

Wasted my time - don't waste yours. Sounded like it had everything I needed - dimensional weight calculations, shipping rules, carrier rates displayed to customers, but virtually none of these things worked. Support was of no help, I have multiple tickets still open with them and it has been a month now with no answers. Wish it would of worked, but after multiple emails, (repeated) screenshots showing issues, there has been no resolutions. I can easily imagine what would happen if I ran into an issue down the road with them and needed help - it would be nothing.

Dec. 22, 2020

This is an excellent app offering seamless labelling etc. and competitive pricing with top courier firms, if you choose carefully (i.e. not Hermes). I use UPS who are generally considered a quality firm. They have misdirected a few parcels and the largest order I have sent I chose to insure, which I usually don't bother with. Well the insurance claim after UPS delivered it to the wrong address and it disappeared has been a complete farce. Fortunately I have only one insurance claim on the go as I wouldn't have the time or headspace to chase up several....It has been over two months of back and forth emails. As I said I put the odd cock up from UPS down to what I am not losing through instore pilferage. It would really help if the couriers photographed the door (with GPS coordinates) they are delivering to, instead of grabbing a 'signature' which doesn't really help much.

April 6, 2021

A serious lifesaver for managing all my shipments! I love that I can give my international customers a dynamic checkout which includes various shipping options and the option to pay for taxes and duties right at checkout. This really helps eliminate any surprises our international customers may be hit with on delivery and improves conversions at checkout. I also love that it works so seamlessly with our shipping carriers and that we are able to easily import our discounted rates we negotiated with carriers. To add to this, their customer service is A++++! I worked with Hiromi and she was so wonderful throughout the whole process. Anytime I had a question, it was answered within 30 minutes. She also took the time to video conference with me and walk me through the whole platform and help me set it up! Thank you thank you thank you!

Dec. 9, 2020

We use Easyship to provide live shipping rates at checkout to our customers in Australia and soon we will start Worldwide. It's definitely increased our conversion rate! The customer service of Easyship is also excellent and very proactive

Dec. 9, 2020

EasyShip is great. They seem to be committed to listing to their users and coming up with innovative ideas to make shipping easier. I cannot recommend EasyShip enough.

Oct. 15, 2020

Seamless integration with our website. Great rates especially for the US. Also received great support from David in Melbourne!!

Oct. 15, 2020

We have been using their international shipment for 3 months. Overall, the experience is positive. Our initial shipments were for our Indiegogo campaign. They worked with us to use batch shipment to save cost. After that, we are using their regular service for our daily orders. Their UI interface gives you a clear view of shipping cost and duty tax for each available shipping option. Although there are some glitches with the app, they will work with you to fix them quickly. They don't own warehouse, so, all the pick and pack work you will work directly with the 3rd party warehouse that they recommend. Although initially, we were worried about communication issues between 3 parties, it turns out to be a none-issue. We are very happy with the warehouse they recommended. Suggestion for improvement to them is the post-shipment support. You will be getting typical scripted answers many times. But that make you frustrated especially for orders that are stuck or missing. If Easyship wants to be differentiated from their competitors, establishing an effective communication channel with the couriers that they provide can be a game changer. Because that will allow them to provide more info to the clients when a shipment is running into issues during shipment. By the way, have a good relationship with your account manager is important. They have been very helpful in every occasion.

Oct. 1, 2020

AVOID £200 additional billing in just one month and NO CUSTOMER SUPPORT, even on the HIGHER SUBSCRIPTION IM PAYING FOR. Infuriating customer support, i pay to have phone support and have emailed, called and nothing for a month! I managed to speak to someone today, they could not wait to get me off the phone, they said they would call me back in a few minutes, nothing and now i cant get through on that number. A month to get set up, various bills over £200 no explanation. Truly terrible experience, STILL waiting!!!,,,,,,..............

Sept. 21, 2020

I love this app! I've not ever had logistical problems using it and it's really helped me to streamline my shipping, so I can get orders out effectively and efficiently. My customers are always please when they receive their orders, and the Easyship customer service is amazing! Would definitely recommend this app for businesses small or large.

Sept. 13, 2020

Wish we had have found Easyship 5 years ago. Streamlined our processes and made time-consuming tasks effortless. Much cheaper than other shipping companies as well - at least 1/3 cheaper on most routes.

Sept. 10, 2020

They have amazing support who will reach out to your asap whenever you need them. They are working to make their platform better and more efficient so we can like have a one-stop-shop

Sept. 6, 2020

If I could give less than 1-star I would...Horrible experience...and even AFTER A MONTH OF BACK AND FORTH E-MAILS the problem is not resolved!!! DON'T WASTE YOUR TIME...hot mess sums up my experience with this app/company

Sept. 29, 2020

UPDATE - 29 SEPT 2020 - so it turns out that Easyship use totally the wrong HS product codes for international shipments. A shipping app that can't cope with HS Codes??!! Really??? So, even if you have the correct HS Codes for your products in Shopify, Easyship say "due to a technical limitation, the HS code will not always pull through correctly, meaning a discrepancy between the information on Shopify and what is converted to Easyship". This means all your Commercial Invoices will be wrong. Surely getting this right is a comedy basic of any shipping app claiming to be a shipping app??! It's greatly taken the shine off what was a good experience until now...we only found this out because of a parcel getting stopped by customs with a question about a product's HS Code...not ideal! Unfortunately it also turns out there's no way to update your product listings in Easyship to fix this either...so you are knowingly giving customs the wrong info. Not great. In fact pretty poor. 2ND SEPT 2020 We just installed Easyship to help us manage the UPS shipping process for our UK based store. We're really glad we did!! UPS can't integrate easily (understatement!) so we were having to manually enter every shipment into the UPS website (arrgh). Easyship solved this problem for us relatively easily and now works like a dream. Not only does Easyship make our shipping workflow/paperwork much easier and faster but it also solves our dynamic pricing at checkout so customers automatically see our special UPS shipping rates alongside our Royal Mail rates...awesome! Our only feedback would be that setting it up required quite a lot of research and there were some really helpful (although slightly out of date) videos on the Easyship YouTube channel - and we defo couldn't have done it without these. They steered us in the right direction and we were able to fill in most set-up gaps. What would be really useful is a step-by-step set up video guide for a Shopify Store if someone can make one so that all the set up steps are in one place. We linked to our UPS account and rates really easily and the initial glitch we had with creating labels/UPS tracking was resolved quickly after an online chat with Easyship support - they were super helpful and took time to understand the issue and help us get it fixed and followed up. The system is easily customisable and user friendly. All in all a really good experience - highly recommend. P.S. If we had one request it would be to work on integration with Royal Mail Click & Drop in the UK.

March 28, 2022

Very useful and helpful for our growing business. We started using them for simple logistics and they have been very helpful from onboarding us to their third party warehousing partners, to providing solutions for us now that the fulfillment has been expanded inhouse.. The team has been attentive to our needs and when things go wrong, they are quick to step in and address.

Aug. 19, 2020

Simple way to send shopify orders. My stock is with their partner warehouse in Los Angeles and they have a seamless integration.