Ecomdash

Dec. 8, 2022

BEWARE! Does not warrant a one star rating. Granted, customer support is polite when you text with them, but issues do NOT get resolved in a timely manner, even if they do get resolved. I have not had access to a purchase order in over two weeks. I keep getting told, "We're working on it." Seriously? What business can put things on hold for over two weeks? Today I was told that their customer support was restructured and NO PHONE SUPPORT is available. Not even to talk about billing issues. I made it clear that I did not authorize them to charge my credit card for the annual auto renewal, which is due, until this issue with the purchase order was resolved. Guess what? The $1,600+ charge hit my card today. They are quick on the draw with charging you, but lag in getting major issues resolved with their app. Stay far, far away. I am now looking for another inventory control app while figuring out how to get my money back that they confirmed would not be charged to my credit card. Shameful. I will also be addressing this directly with Shopify as they should not allow this app to be available through their app store. Update as of 12.08.2022: My inventory is a nightmare. Listings are not syncing across the channels. They request information, you furnish the information, and then they ask for more information. Seriously, it is never-ending.

Oct. 1, 2021

They only got a 1 star because there is no option for a negative star rating. DO NOT DOWNLOAD THIS APP OR SETUP AN ACCOUNT WITH THEM. If you still want to ignore the all caps warning, do not get any upgrades. You're likely to be double charged for the "one time charge." The app does not function. They are not able to resolve issues that would allow it to function. Every issue takes about a month to address. Forget about follow up. Getting a refund will be dragged out to the point where you can not file a dispute with your bank because of the charge dates. And, they will try to give you credit to apply towards using a system that does not work instead of a refund. Not really sure how they are still in the app store. 10/1/2021 after developer response: Customer service did not contact me. I contacted them after an extended period of no follow up to an open ticket. They passed me off to billing which took several exchanges, over a few days, to get a PARTIAL refund. They did not issue a full refund. Unless they plan on issuing a full refund for a service that never worked, my issue is not resolved. This includes being double billed for 1 additional module. You have my contact information since you were able to "discovery" where they contacted me before.

Sept. 27, 2021

First, I must say that every person I dealt with was professional and seemed interested in solving problems. This at least gives hope that this app will improve. Bottom line up-front: you’re playing the lottery here. While the cost is good, the app could not be made to function as intended and as needed. Unfortunately, the core functionality that we need, mapping SKUs across different platforms to synch inventory, could not be made to work. When the system was not throwing server-side errors and terminating, the integration with Etsy (we started deployment with a low volume store to make sure it worked) could never be made to work. SKUs would not map without the listing ID (not the SKU) in Etsy, but when attempting to sync the inventory the system would not synch with listing ID or SKU. The documentation, while well presented, lacks detail. The bulk upload process to map SKUs literally says “create a template with two fields: SKU and Reference ID. Reference ID will be populated from your marketplace.” That’s it. Real-world, one would need to know what a reference ID is and where it comes from (which marketplace?), what marketplace SKU should be placed in the SKU field, etc. All iterations failed. Following the exact directions for manual mapping also failed. Support, while helpful, seems stretched thin. We mostly got one email exchange per day. Fixing the server-side errors the first time took over a week. Following the second instance of this we realized that, even if they fixed it again, the app just wasn’t stable enough. While the system offers promise and the UI is easy to navigate, it just doesn’t function as intended.

March 12, 2021

The features listed on their website are misleading and can not be provided as outlined. Customer service is nothing short of terrible when help is needed the most.

Jan. 6, 2021

Ecomdash has ceased working and syncing with Shopify and blames Shopify. Shopify just directs you back to Ecomdash since they are not affiliated with them and ecomdash has zero answers. They just show you a changelog with a success message...It is up to Ecomdash to correct this and they can't. Use another solution before you are in too deep.

Dec. 17, 2020

If you want to integrate Etsy and you use variations you will need to look elsewhere. Even though ecomdash says they work, they dont. DAYS with an open ticket and never got a resolution. This was a very technical issue but i could never get customer service out from between me and tech support. I know EXACTLY what the problem is after speaking to the development side of Etsy but ecomdash didnt seem to care. We put a ton of work into this conversion so we were really disappointed when this feature(that was advertised as working) didnt work. footnote: Its interesting that they reply to this review in just a couple of hours but an open support ticket takes days to get a reply........

Nov. 5, 2020

after 3 months nothing with finish yet the software is extremely slow so many problems and errors most of them will need to open a ticket to be solved and the live chat and phone costumer service people lack training

March 21, 2023

UPDATED - - - DO NOT SIGNUP FOR THIS SERVICE! Ecomdash, in the earlier review was amazing, worked super good. Then they were bought by web.com and services, support and the basic operations they were know for have all been ignored, to include customers. It appears they have no interest in fixing any issues like the ability to NOT be able to submit a new listing to Walmart and much much more. There used to be the ability for a 15 min call for help, now lucky to get a response in 2 days, then it's nothing but the same boilerplate response from previous weeks replies to open tickets. Their servers have also become SUPER SLOW, with 2-3 minutes waits just to login. Again, unless they fix these issues, STAY AWAY! OLD REVIEW WHEN THEY WERE GOOD - - We have been using this for over a year and it's AWESOME! Able to track Shopify, Amazon, Esty and Ebay all from 1 interface and any issues are handled quickly. It is a little spendy but it has paid us in spades with other 5000 SKU lines it's a breeze. Starting another very small startup and looking at others ONLY because of the price but if you have high volume and lots of SKU's then this is for you. Oh, also people who say it runs slow either have a crap connection or are trying to load 200+ items when they work. Their servers are NOT slow.

June 3, 2020

The app is extremely slow - anytime you want to do anything be prepared to set aside plenty of time for screens to load, the majority of the time I spend in the app is waiting for things to load. Very confusing interface that needs to be revamped, looks like something from the 90s. Customer support doesn't do much besides create tickets, you don't get an answer on what happened. Even though it is an inexpensive app, you will be much happier spending a little more money elsewhere.

June 3, 2020

The app is extremely slow anytime you navigate to "orders" or "products" etc. it can take up to a minute each time to load. I have run into several instances where a particular setting all of a sudden was enabled/disabled, causing interruptions in my order flow. They are always "investigating" these bugs but you never get a real answer on what happened. This has happened multiple times and has cost me a lot of time and headache - I highly recommend you STAY AWAY from this app.

March 30, 2020

I think ecomdash is very powerful, and possibly the cheapest option(?) but here are some things I wish I knew before spending my time trying to make this work. 1. The website is incredibly slow, so when you have to do manual adjustments it takes several seconds to load the next page. I haven't experienced a website this slow in years. 2. Customer service really isn't all that helpful. Every issue I've contacted them about I either had to resolve on my own anyway or wasn't resolved, I have yet to receive any kind of helpful insight or suggestions on how to achieve any of my goals through ecomdash. All questions are answered directly without any attempt to help solve the actual problem. 3. Some of the tutorials and instructions are outdated and inaccurate. They've made significant terminology changes without any updates to their own tutorials, I've had to contact customer service just to figure out basic instructions for some actions. I wish I had done more research before investing SO MUCH TIME into setting up this app. Their silence in these reviews speaks volumes.

Dec. 6, 2019

I sell using several platforms in addition to Shopify, and was struggling to keep my inventory in sync across the different platforms. After evaluating several different ecommerce platforms I chose ecomdash, and have been using it for almost a year now. Like any software, it has its pluses and minuses. But on the whole, it has been a godsend for streamlining our workflow and for minimizing stock-outs. We are a very small company, and I can confidentally say that ecomdash saves us several hours every week because of our improved order filling and inventory procurement workflow that it provides. Getting it installed and tailored to my business needs, and getting over the learning curve, did take a few days. But once it was up and running, being able to manage inventory and orders across multiple platforms from one system is invaluable. Contrary to some other reviews here, I have found their tech support staff to be knowledgable and responsive. Whenever I have entered a support ticket, I usually have a reply within an hour, and often less, and their repsonses are typically well-informed and spot-on. When I first looked at ecomdash, my reaction was we couldn't afford it, but I decided to give it a try nonetheless. Now we couldn't afford not to use it!

Nov. 12, 2019

Bad customer service. They are not trained good or they don't want to help you really. Also, I didn't use the app. I was trying to integrate channels. Their app didn't support my locations and i had to uninstall. Still, couldn't get my money back. I sent email, no answer.

Sept. 26, 2019

The concept of the platform looks good; however, it has been the most difficult experience. I have been trying to manage the channels we list on. 1. The delay is an issue; i.e going from listing active to listing drafts. a. this can take 5 to 15 seconds for each request. 2. Listing products has been an issue. The migration is not picking up the description for products you are trying to launch from the platform. 3. Customer service help is sending you to the knowledge base do it yourself links instead of fixing the issues. In short, as I told them, this is the reason why you have one of the lowest ratings in your category. The platform is confusing, slow, and too much going on. This is by far the worst multichannel platform to use. They gave me a two-month free trial to try them again. After three days, I am deleting this app.

Sept. 14, 2019

Ecomdash is such a great product. It has so many features at a fraction of the price of some of the competitor's. Customer support is top notch. No silly restrictions on users or marketplace intagrations. The learning curve was also not as steep as some of the other platforms I tried out. Overall I cannot reccomend enough. This app has transformed our business ability to manage our inventory.

July 19, 2019

Been with ecomdash for 2 years now has been the best Inventory Management I have tried so far and the cheapest too. They don't always do exactly what I want with UI design and whatnot gets cumbersome sometimes but functionality it works great and customer service is quick to respond to issues. I use them to manage over 20k skus across Amazon, eBay, Shopify, Newegg and Walmart and all for less than $1000/yr

May 20, 2019

I like this app because the customer support is reasonably easy to get ahold of, unlike Sellbrite where I had to do some digging to find a phone number. Initially the setup was hard to get used to because it takes a bit to get used to their lingo and workflow but once you're in it for a few weeks it starts to make sense. It's also about half the price if not less than sellbrite and a fraction of the cost of channel advisor which I got quoted at $1200/month. They also offer an additional free month once your initial trial ends. Hope this helps others.

Feb. 1, 2019

I use ecomdash to sync inventory and create listings between Shopify, Etsy, and Amazon. I love the Inventory management and the ease of creating consistent listings among each platform. I would love to see improvement in the user interface and customer service. The user interface seems a bit dated, and my customer service experience on their chat platform was not exceptional. The representatives didn't seem 100% knowledgeable on my topics and were in a hurry to end the session.

Oct. 30, 2018

Well!!, I did on-boarding call 15min then they supposed be send the instruction for setting up and others. NO RESPONSE AT ALL

Oct. 7, 2018

Even thou I uninstalled the app from my Shopify I was charged. and now I only hope they refund me my amount.