Matrixify
Matrixify - Bulk Import Export Update Migrate
Rating
4.8
feedback
535
chart
#10
All reviews
Rating Breakdown
Review RSS Feed
April 27, 2023
This app is amazing and works really well! The support is very responsive and the tutorials on their website are very clear and organized.
Using app
Almost 3 years
Total reviews
3
Average rating
3.7
Wow, thank you one thousand times and more - for your kind words and appreciation! Our team is here for you, really. 🫶 Maris Founder
April 5, 2023
Renars has been incredibly helpful with assisting my tweaks needed for using supplier data files and google sheets to update all my stores using the Matrixify App. If you ever need help, don't hesitate to contact Renars
Thank you very much for appreciating the work of our team, and Support with Renars. This is definitely a key element to having a full happy experience with Matrixify - to not hesitate and ask any questions you have. We are here to help you and that’s all we are here for. 🫶 Maris Founding Engineer
March 30, 2023
1st class support! I used Matrixify to migrate products from WooCommerce to Shopify and also to just import new products. Because the import files needed to be manually adjusted, I had some issues. But the support solved all issues within no time. First response within 5 minutes, problem solved within an hour. Never had such great support aywhere else, I must say. So thanks a lot to the Matrixify support team.
💌 Your words make our team burst into tears of joy and gratitude. This is the biggest reward for the hard work we are all doing to help Merchants like you. Thank you. We got you. If you need anything - juuuuust whistle! 👍 Matrixify Team
March 29, 2023
There’s no way to unsubscribe from the mobile app. That is frustrating, please update. iPhone iOS and IPad
Hello! Thank you very much for allowing our Support to resolve your issue. We have checked the app on iOS and iPad Shopify app - the Plans menu item is found under top menu, and in the "More" button at the screen bottom. In the iOS browser - that is a bit tricky indeed, as now all the Shopify Admin and Apps navigation is pushed to the hamburger menu on the side. That's the Shopify design requirements for apps. Very sorry about that frustration, and thank you for the feedback - we'll try to improve that. Maris Founder
March 28, 2023
No sirve para importar pedidos de una tienda Shopify a otra Shopify, se la pasa marcando error. Yo no la recomiendo.
¡Hola! Lamentamos que haya tenido un problema con la importación de pedidos. Todo se puede solucionar si se comunica con nuestro Soporte y nos permite ayudarlo. Intentamos comunicarnos con usted sin éxito. Además, vemos que aún no ha intentado comunicarse con nuestro Soporte. Por favor, contáctanos a través de uno de esos canales y te ayudaremos: https://matrixify.app/contact-us/ Maris Fundador ---------------- Hello! Sorry that you had an issue with Orders import. It all can be sorted out if you reach our Support and allow us to help you. We tried to reach you without success. Also, we see that you have not yet tried to reach our Support. Please, contact us via one of those channels and we will help you: https://matrixify.app/contact-us/ Maris Founder
March 27, 2023
Not working I canit able to delete orders and there is no any support after enterprise plan! Please remove such apps from shopify addp store ! Refund my money
Hello! Matrixify is able to delete only those Orders that Shopify allows to delete. There are certain Orders that Shopify does not allow to delete, which, for example, are "brokered by Shopify" or using Shopify Payments. Matrixify tries to delete all the Orders that you request, just Shopify API fails to delete those which it does not allow to delete. Please, collaborate with Matrixify Support to resolve this in a humane manner. As you have not paid for the app yet, we have issued AppStore credits which should compensate you the paid amount. Matrixify is a high-quality app with thorough Merchant Support culture. Putting 1* review for this kind of issue without working with Support team on resolution, seems extremely aggressive attitude. Your mentioned issue is actually a legit and expected Shopify store logic. Our Support is available all the time. If you will give us a chance to help you, you will see how well we will take care of you. Maris Founding Engineer
March 18, 2023
I tried to remove the negative review I gave to Matrixify but I am unable to do so. But I have to now give them 5 plus stars. It is difficult when people are trying to communicate from different countries to understand each other. Thus, we were having a communication problem. In addition, with me not having a technology background it just made matters worse. However, Renars Rudzitis stepped in and handled my situation with God's grace and professional caring. I compliment him for what he has done....he showed that they truly do care about their customers.
Thank you beyond the stars for giving us the opportunity to help you. I can't stress enough how important that is to always work together. Our Support team craves any chance there is to help Merchants. 🙏 If you need anything else going further, we are here for you. Maris Founding Engineer
March 16, 2023
incredibly hard to use, support doesnt help at all. takes forever, tried for weeks couldnt even convert 1 simple draft. all i was provided was the same help faq page. sucks bc shopify can't convert large drafts for some reason so they suggest this app which is impossible to use.
Hello! Ouch, this hurts incredibly. Especially, because our Support is still waiting for you to respond to our questions, so that we can help you. Maybe we did not receive some latest responses from you? Importing Draft Orders indeed takes some effort to understand correctly the import template, and prepare the data accordingly. That's because there is so much different attributes that you can possibly pass to Shopify. We made an import template that would accommodate it all, as simple as we could. Of course, you do not need to use all the fields and rows - just those that you need to create your version of Draft Orders. Our Support team is always going extensive lengths to help, and this is very important that you respond. Please, cooperate with our Support who is trying to reach you to help you do the import. 🙏 Maris Founding Engineer
Feb. 9, 2023
Beyond import/export. Matrixify is our daily tool to connect our catalogue from Airtable to Shopify & vice & versa. Plus, the support via slack is highly efficient.
Oh, wow - enormous thank you for your Review and for the kindest words. From our whole team: 🫶 Maris Founding Engineer
Feb. 6, 2023
Great support team, who is willing to help with some issues. In general a useful app. We migrated Magento 2 to Shopify with it (still working on it but the majority should have been up).
Thank you very much for reporting the issues you found, and collaborating to solving those. We have implemented the change that if using the legacy Metafield types in the import, and there is a Metafield Definition, then we will assume the type from the Definition without failing. Please, reach to our Support if you find some other road blocks that prevents you migrating in a good way. Maris Founding Engineer
Jan. 17, 2023
Great app to communicate with fulfillment service provide. Works without a glitch so far and the different pricing plans are fair. Flo - kluuf.com
Thank you very much for your review and kind words. Sincerely appreciated by our whole team. 🫶 Maris Founding Engineer
Jan. 16, 2023
Straightforward to use and they have a great customer support team. It was smooth to import my Etsy listings to shopify
Thank you for choosing Matrixify to do your migration, and for trusting our Support team to help you through that. It's exactly how it gives the best results. 👍 Although Etsy migration is not yet built as straight-forward as from other source platforms, thank you for your effort to map those fields manually. Nice job on your side! ✅ Maris Founding Engineer
Jan. 12, 2023
Matrixify is the one app you'll absolutely need to install if you have a significant product catalog and use Shopify 2.0 and metadatafields and need to import and export data. Not only is this the only app with the flexibility and logic necessary to do what's necessary to manage extensive data sets logically, their customer support is superior to market standards and matches the clean and professional standards of this high performance app. Is it clear enough that I love this app? After the literal thousands of dollars, it not tens of thousands of dollars spent on apps to make Shopify a baseline functional platform, most being iffy or missing parts you wish they had, or being developed less-than ideally or supported less-than-professionally, when you find one that's this good, it's a real treat.
I literally sob by reading your review! 😭 Out of love and gratefulness that grows inside when reading your words. 🥰 Thank you thousand times for your appreciation. Our whole team, we work nonstop on Matrixify app to be exactly THIS for you that you describe, putting our skills and experience into practice. Matrixify Team says - we all love you back! 🫶 And we continue to be here for you if you need anything. Maris Founding Engineer
Jan. 6, 2023
I have been using the application for a few months and this is the easiest way to bulk change my product catalog. I can export very specific grouping of products, make a couple quick edits, and reupload quickly. This makes it easy to do a price reduction for a sale, page template changes, tag changes, name reformatting, product duplications, and even backups of archived products to remove them from my store seasonally. Recently, I restructured some of my store because of some SEO and needed to create 100+ dynamic collections. It was amazingly simple and quick with this app. Simple to use, and errors are easy to identify. I even use it to sync to a demo store for dev work and changes.
Sincerely, thank you for your kind words! We work hard every day to make Matrixify better for you. Your review is giving wings for our whole team. Very good idea to sync it to your dev store - and to have a dev store for testing your changes, and testing imports. 👍 Also - just in case, remember that you do not have to pay for your second store - you can sponsor one store from your paid store (via Settings). Maris Founding Developer
Dec. 30, 2022
amazing help, the company contact me and help me a lot! thanks so much, wish you happy new year amazing help, the company contact me and help me a lot! thanks so much, wish you happy new year
Hello! Thank you so much for allowing to help you. We are guaranteed to respond within 24 hours, but usually we respond within a few hours or even minutes. Happy New Year! Maris Founding Engineer
Dec. 18, 2022
This app is by far the best app I used on Shopify. It is a bit pricy if you have a large inventory but definitely worth it because it covers everything that you would expect Shopify to cover in the first place, when it comes to updating any part of your store. They also have state-of-the-art documentation and super responsive customer communication. I know I sound like a little fake when I write like this but I am sure you will understand me once you start to use their services. I am a big fan now, after interacting with them on and off since last year.
Oh, wow, thank you to the stars for your rewarding review. Our team is putting the work every day to make the Matrixify app better and better. And the Support team is having a tear of joy for your words - it's not an easy job, but highly rewarding, especially from the Merchants like you, who appreciate that true willingness to help you with anything. Thank you for being with us. 🙏 Maris Founding Engineer
Dec. 8, 2022
First of all i use the basic plan. Matrixify is a very good application. I am overall very satisfied. The site I manage has a huge catalog and Matrixify allows me to save a lot of time with its automatic import and export. It's very easy to import, modify and export your catalog. The function to plan the tasks is also very practical. The documentation is extremely well provided and easy to understand to use the application at best. I honestly looked hard for negative points, I can't find any, so 5 stars are deserved Just thank you Matrixify !
That is an extremely satisfying review to read - mercì so much from our whole Matrixify team! You have made our day. 🙏 And, of course, we continue to work daily to make Matrixify better and better. Maris
Dec. 5, 2022
I've been using Matrixify for about two months now while I have been heavily loading products into shopify. I add about 200 products a month and that is only limited by how much time I have. I have about 2500 to get loaded. This would have been near impossible without Matrixify. It has been particularly useful with helping me to bulk load and edit my products and their extensive product metafields. It also allows me to backup a complete copy of all my products (shopify native export excludes metafields). The BEST part is that every time I had a question (and some of them even i would characterize as "dumb questions"), the support staff has been nothing but super SUPER helpful. They respond quickly, help me navigate my issue, give me other tips on how to use their product, etc. Really great product and superior customer service. Thank you!
This is song to our ears - thank you so much for your kind words. Our Support team is blushing, you made our day. Thank you to the stars! 🙇♂️ Maris Founding Engineer
Nov. 28, 2022
This app is by far the most well executed app I've ever used. It literally saves my life and I don't have to wake up at midnight to activate sales. Shopify import / export is not reliable at all, but Matrixify is.
Thank you so much to - to the Stars and back! We are putting enormous work into making this happen, so your words warm the hearts of our whole team. ❤️ Maris Founding Engineer
Nov. 20, 2022
A super App for updating bad formatted import files. Little confusion on how it work and not big enough for our store. And a Demo after uninstall and reinstall but solved.
Hello! Thank you for being so understanding. You definitely do not have to pay twice for the same month. You can install the app and activate the paid plan, and it will automatically prorate in such a way that there is no double-charge. About the limitations - 1000 new variants limit per day is Shopify limit - once the shop has reached 50k variants. It is not Matrixify limit. You can ask Shopify to increase or remove that limit. Matrixify helps you by the feature to automatically move the rest of limited variants to the next day, so you don't have to import by 1000 variants every day manually. If you have any further questions or obstacles - consider joining our Slack workspace where we can help you in a way of chat, that might be a bit more convenient. Maris Founding Engineer