Fera Product Reviews App
Build trust with automated photo and video reviews
Rating
4.7
feedback
1,936
chart
#3,505
All reviews
Review RSS Feed
May 16, 2025
Fera is an outstanding reviews app that has truly elevated our customer feedback experience. Their platform is user-friendly, packed with powerful features, and seamlessly integrates with our store. But what really sets them apart is their exceptional customer service.
Thank you for such a kind review! We are so glad our app has made a difference for your store and our support team met your expectations. We are always here if you need anything!
June 2, 2025
We've been using Fera on our Shopify store and absolutely love it! The app works flawlessly and has been a fantastic addition to our setup. It's incredibly easy to use, and the interface looks clean and very professional. We've seen a real difference in how our store presents itself to customers. Highly recommend it to anyone looking to enhance their online store!
May 15, 2025
Roel helped solve an issue we were having with a product. Thanks for fast and effective work.
May 13, 2025
Great experience with Fera. Have been using this for a few years and it has been seamless and very effective. Special shout out for the live Support which has been amazing! Would highly recommend this.
May 1, 2025
Approving reviews before they post, replying, and auto AI are used by us across our 3 shopify stores, depending on which store it is. Nice features, great app, great price.
April 28, 2025
April 23, 2025
April 23, 2025
April 20, 2025
The only review app that will not let you download the reviews from your own shop within minutes. You have to wait several hours (more than 12 in our case - and still waiting) because Fera wants to check and find out why you want to download your own reviews! Too much control and weirdness. We're going elsewhere.
April 18, 2025
I used Fera's free plan for a long time and was quite satisfied — until they suddenly canceled the free version. They removed access to the plan and deleted all my reviews and completely reset my account, as if I had never used the platform. This kind of treatment is extremely disappointing. I lost valuable customer feedback and trust in the service. I do not recommend relying on Fera if you value stability and transparency.
Using app
About 2 years
Total reviews
1
Average rating
1.0
April 16, 2025
I have recently started to use Fera. It is quite simple process to intergrate it with shopify store and also theire customer support on an issue I was having was solved within 3 hours of me sending an email to their support team. So far so good.
April 11, 2025
April 10, 2025
April 9, 2025
I had the free version since December and it worked great. About a month later they cap how many reviews I can have. Then about a month after that they suspended my account and tried to force me to pay for it. I had to reach out to support to export my reviews that I already had. What a pain in the butt. I do NOT recommend this software at all.
April 9, 2025
Après avoir utilisé FERA et reçu plus de 300 avis, FERA nous a obligé à prendre leur version payante alors que leur version gratuite n'était pas limitée dans le temps. Nous avons bien conscience que le système du gratuit a ses limites mais notre échelle de travail ne nous permettait pas de prendre leur version payante assez chère. FERA nous a alors obligé ce passage au payant, que nous n'avons pas pu prendre, en nous coupant tous simplement l'accès à l'appli. Nous avons alors demandé de récupérer nos avis mais FERA a refusé alors que cette option était bien proposée dans l'appli. Pas très classe de leur part. De plus, depuis un petit moment déjà, FERA avait utilisé un petit stratagème assez malin pour nous obliger au payant. Ils ont tout simplement ajouté sans notre accord un utilisateur supplémentaire à notre compte, ce qui en faisait donc deux au total avec l'administrateur, alors que la version gratuite ne le propose pas. Nous avions alors des messages permanents pour passer au payant. Il était alors impossible de modifier ce second profil abusif, ni même de le supprimer. Nous avions tenté une médiation avec leur service client afin de régler ce problème, mais comme de par hasard, celui-ci est devenu réservé aux versions payantes juste après... Petite cerise sur le gâteau, après la suppression de l'appli de FERA qu'ils ont eux-même exécutés sur notre site, leur CEO nous a envoyé un message nous indiquant qu'il était déçu de notre désinscription à FERA... Je n'ai pas répondu. Nous sommes très déçus.