All reviews

Rating Breakdown

  • 5
    93% (2,091 ratings)
  • 4
    4% (98 ratings)
  • 3
    1% (16 ratings)
  • 2
    1% (15 ratings)
  • 1
    1% (30 ratings)

Reviews with Text

  • 93% (2,100)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 4, 2024

Very helpful team who helped with customising my form to fit my theme. very quick turnaround. Highly recommended!

Using app

7 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 4, 2024

Beautiful and customizable forms, excellent customer service,I highly recommend.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

March 4, 2024

Emma was super quick help! Solved my issue in seconds

Using app

About 2 years

Total reviews

2

Average rating

5.0

4 / 5 Share

March 4, 2024

I found some issues regarding forms displaying but after talking with support my issue is resolved now. Thanks to their support team.

Store

Revibe

Using app

About 1 year

Total reviews

8

Average rating

4.9

5 / 5 Share

March 3, 2024

The form builder works great and the customer service staff was very patient in helping me with various questions, thank you very much!

Store

CUP ART

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 24, 2025

We've used Form builder for a couple years now and recently upgraded to the Premium Plan it is a vital part of our daily website communications. Had an issue and it was fixed extremely promptly by Emma, thank you so much, keep up the great work!

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 1, 2024

Good support

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

March 1, 2024

The form is great, easy to customise and looks good on page. Had a few problems trying to get it to fit in with our theme but Emma was quick to respond and really helpful.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 29, 2024

Fixed my issue within minutes, and submissions are back to normal!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 28, 2024

the support team are amazing, they were able to assist with my enquiry and had it solved almost immediately.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 28, 2024

A very good plug-in, recommended to use!

Store

GDS

Using app

25 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 19, 2024

Fast, professional,excellent support,Thanks Emma!

Using app

Over 1 year

Total reviews

6

Average rating

4.2

5 / 5 Share

Feb. 27, 2024

We had an issue with not receiving email submissions. The team was able to respond and resolve the issue within 5-10mins. Efficient & friendly service

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 26, 2024

Very easy app to embed and use. The app is very user friendly on the customer side as well. ' Emma in customer service was more than great at helping me navigate the app as a new user of the app.

Using app

6 months

Total reviews

2

Average rating

5.0

4 / 5 Share

Feb. 26, 2024

Customer support is fast and very helpful! Highly recommend this app for Shopify users.

Using app

Over 2 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 26, 2024

Really good support, Emma is really supporting and helpful, great Emma thanks!!

Using app

17 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 23, 2024

I had a question regarding crafting a form tailored to specific requirements. While I didn't achieve precisely what I had envisioned, Emma assisted me in navigating the issue and she even help me out to customize everything! Great customer service!

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 26, 2025

they were on it right away when I needed assistance! Very impressed :)

Store

Purica

Using app

Over 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 22, 2024

Quick resolution to issue, not sure why the issue was caused but nonetheless it was resolved quickly, thanks team.

Store

Mirack

Using app

22 days

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 21, 2024

I have not launched this app on my website yet (I actually have not launched my website yet, but will tomorrow), but I do want to say I reached out to support for help building my contact form. I needed some customization and Emma was awesome! Customer service is really great!

Using app

About 4 hours

Total reviews

3

Average rating

5.0