Rise Gift Cards & Store Credit
Store Credit Wallet for Cashback, Loyalty, Rewards & Refunds
Rating
4.7
feedback
747
chart
#2,202
All reviews
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June 10, 2021
This app allowed us to upload our existing gift cards, super useful! Plus their customer service is great.
Dec. 3, 2021
Update: Very pleased with the quick turnaround times for support. John has supported me through two different issues, including removing the "Add to Cart" button for gift cards. I'm glad I was able to resolve this before the next business day. Huge help. I signed up for a trial and didn't select the plan I wanted in time so was charged an annual fee. I reached out to support to help get this fixed. John responded within minutes and let me know that he submitted a refund. I was so impressed with the quality and speed of his response despite it being nearly 2 a.m. I've never experienced this kind of service before. I look forward to continuing to use this app and launching our loyalty program.
June 2, 2021
Customer support helped me sort out an issue with the way my gift cards were presented and were great to work with
June 1, 2021
Amazing support team, great people and wonderful app. Have made us many many sales!! Highly reccomended, thank you for the help)
June 1, 2021
The application has a variety of features, although sometimes it is a bit confusing to use. However, I have received very enthusiastic help from John and the support team in the process of using this program. Very useful!
May 30, 2021
the customer support rep Dana, completely made my day better, she was super helpful in all the ways I was needing her assistance and she added her personality to the experience which made it overall a very pleasant and funny chat !!
May 26, 2021
I am still trying to figure out how the possibilities of this app will help our business. So far, it seems to be appropriate regarding loyalty programs and managing credit store. Also, John has been so helpful and available whenever we needed him to help us solve our doubts
May 25, 2021
The Rise team was super helpful getting us started and quick to respond to our questions tru the live chat from the app dashboard.
May 20, 2021
We use shopify for both our online & brick & mortar sales. We thought Rise we be a great way to utilize gift cards & store credit for our loyalty program, rather than the points system we had previously used with S Loyalty. Dana was super helpful in getting us set up and running. Unfortunately, the POS integrate was not as seamless as we had hoped for. You aren't able to do everything necessary to manage the store credit or gift cards completely within the Shopify POS app. Too much back and forth between the computer and POS to handle everyday occurrences that should all be within the POS app. It's just too clunky and enough of an upgrade to pay the $200 price tag. If they could figure out how to get all the functionality into the Shopify POS app we would stick around, but instead we're again shopping for something else.
Hi there, Thank you for your feedback as it helps us improve our app! Dana also shared your views with the team. I'd like to clarify what is available with the POS integration and why we have designed it as such. Our POS integration allows your customers to earn and redeem store credit both online and in your brick & mortar store. This way, store credit that is earned in-store, can also be redeemed online and vice versa. What you can manage through the POS: - a customer can earn store credit for an in-store purchase which automatically accumulates into their loyalty account (can be viewed online/via email). - a customer can redeem store credit earned online or in-store for an in-store purchase. All you need to do is select "apply store credit" before processing the payment on the POS. If you need to adjust a customer's store credit balance, this can only be done on the Rise dashboard (not via POS). This is because adjusting the balance is essentially changing your balance sheet - you are awarding your customers with additional credit to spend at your store. For security and accounting purposes, merchants typically want the ability to award store credit to be restricted to only those with access to your Shopify admin. If all employees can access this on the POS, they have the ability to adjust the funds available to all customers at any time. However, we have taken your feedback on board and we will continue to think of ways to improve the merchant experience. All the best, Rise.ai team
May 12, 2021
Very intuitive to configure and more fully featured than I expected. Better value than other loyalty programs out there.
May 12, 2021
Sam was incredible helpful in getting us over the finish line to set up the loyalty program. We are very excited to launch a loyalty app to help increase loyalty and customer retention.
May 5, 2021
Love this app, we use it to issue our customers with store credit and it works amazingly! The team was great help too.
April 27, 2021
This app seems great and so far I am very happy with it's potential and the quality of the customer support
April 14, 2021
Great App, it does exactly what we need. It is expensive but I think it will be worth it once the loyalty program builds. and really supportive team at RISE who have helped us migrate from another system and our account manager Dana has been amazing and helped us every step of the way.
April 11, 2021
Support response times are nearly instantaneous. Set up was extremely easy. The integration with Shopify POS is where it's at.
May 19, 2021
Here is an honest and clear update of my experience with Rise: Obviously as a business owner myself, I understand how important reviews are and I am honestly not one to leave negative feedback but I do feel that what I have gone through is important to share. A little bit of background: I sell predominantly through Etsy but also have a Shopify storefront. It’s always been a little bit frustrating for me that Shopify does not natively support many (what I would personally deem ‘necessary’) eCommerce features out of the box — store credit/gift cards being one of them. Because this type of thing is not included in a basic Shopify plan, we’re essentially forced to download a plethora of apps to support “additional” features. At its basic level, yes, Rise does what it “should”. I was a regular, $19.99 monthly-subscription paying customer for close to a year, maybe even more — even though every month I would definitely be paying more for the app than I would actually ever be getting out of it. However, I felt like having the gift card/store credit option was a necessity, so what choice did I have? I always have been (and unfortunately, still am) on the hunt to find a way to centrally manage details/status/tracking of both my Shopify and Etsy orders in one place. In an experimental attempt to do so, I imported my Etsy orders in bulk to my Shopify store without thinking twice about it affecting anything else. Shortly there after, I noticed a charge from Shopify for over $600! I was floored! How could I be charged that high of an amount without it being confirmed/authorized?! When I went in to the billing details, I noticed that the charge was from Rise. Immediately I uninstalled the app, contacted their support and Shopify support. Again, we’re not talking a measly $20 here... we’re talking... $600! Shopify support was great! They were very prompt and dedicated to helping me resolve the problem. The first response I got back from a Rise support member, however, was absolutely ridiculous. He claimed that they were doing me a “favor” and I actually should have been charged much more. Copy and pasted from the response: “Our pricing is based on total store orders, hence for each additional order above the plan limit, you'll be charged a fee. You're on the Starter plan which includes up to 100 total store orders per month ($0.2 extra charge per order). The past month you've had a total of 8,274 orders, which results in an overcharge of $1,654.80 So instead of charging you that amount, you were charged for the value of the monthly Premium plan.” Confused, I tried to explain that these were IMPORTED orders and there is absolutely no clear verbiage about this in their terms/plan details/etc. I exchanged a few more emails back and forth trying to defend my position while being bounced back and forth by at least 5-7 different support team members. Almost every response I got was from someone different. Finally, they concluded that I, in fact, WAS mis-charged and would be refunded. The literal next day (and obviously before I had gotten my money refunded back), I had another email from a different support member requesting that I remove my initial review — which really didn’t sit well with me. Mind you, my first contact with them was on April 8th. It is now May 19th and I had to send them ANOTHER email yesterday because they still have NOT refunded me. I will leave the other names unmentioned but Dana was the only support member that I feel was truly trying to provide me with any real “support”. So thank you, Dana. I do appreciate that you tried to help.
Hi Allie, We're sorry that you didn't have the best possible customer experience and for the stress the additional charge caused. However, we're glad that this was resolved (back in May) and that the full refund was processed. Customer satisfaction is our number one priority, and for this reason we work with our merchants with imported orders to ensure they are charged correctly. Unfortunately, there is currently no way to distinguish orders processed on Shopify versus those that are imported. As a workaround, our merchants let us know when orders are imported so we can ask Shopify to adjust the fee. Apologies again for your experience, and we wish you the best of luck with your store! If any further assistance is needed, please email us at [email protected] All the best, Rise.ai team
March 31, 2021
Pauline offered great customer service and answered all of my questions! We used Rise to transfer old gift cards to our new Shopify POS. Thank you!
March 23, 2021
Great app and equally great support which is just as important. Easy to set up and very smart in how it works
Aug. 11, 2021
Rise support has been very helpful with all of our questions. Hila, Pauline, Itay, and John have been excellent! The user interface is intuitive and straightforward. Setting up our store credit and gift card product has been a breeze. Thanks, rise.ai!
March 11, 2021
Easy to set up and helpful team! Works great. To use all features it gets a bit expensive for a small company like mine.