Rise.ai: Gift Cards & Loyalty
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.8
feedback
1,097
chart
#1,531
All reviews
Rating Breakdown
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May 19, 2020
Nadav helped us set-up the Instagram gift card tool for us at TLD. We just tested it and it seems to work great. Thanks!
Thank you so much for this great review. We're so happy you love Rise.ai 🙏 Enjoy your Gift Card and Rewards Program - you're awesome 😊
July 1, 2022
Nous recherchions cette approche qui propose des € plutot que des points, le support est réactif, ca marche tout simplement.
Thank you so much for your great review ✨ Enjoy your Gift Card and Rewards Program - you're awesome.
May 19, 2020
Usefull and innovative app that lets you reward customers that integrates all rewards onto a gift-card platform. Helpful with integration as well!
May 15, 2020
Really good customer support. New instagram feature of gift cards on the profile during COVID19 is also great. Nice integrations
May 15, 2020
AWESOME customer support. Also loaded with great features and different types of reward programs. Easy to use too.
Sept. 29, 2022
Great customer support. I want to say Pauline did an amazing job! she is an amazing support! I am really impressed how she handled my questions!
May 14, 2020
this app has helped me add gift cards to my website for over a year. it works great and like that I can now link my gift card link on instagram directly. thanks for adding that feature.
May 13, 2020
This app has made a huge difference for us! We were able to import all (many thousands) of our existing in-store gift cards into Shopify with zero trouble. Really impressive. Support has also been excellent. Customers have appreciated the vast improvement to both the purchasing and using of gift cards and store credit on our site. It's not a cheap app, sure, but it's worth every penny.
May 13, 2020
This app has made it super easy to create a customized gift card for our customers to purchase, as well as issue store credit to acquire and retain customers. The team at Rise ai are super responsive and helpful. They have made the entire experience worth it. The integration with this app to Instagram was a huge win too. It keeps gettin better
June 1, 2020
Very nice company, they do help out company that need help during this tough period! KUDOS to Sam that helped us out... Very helpful and service given by Hila!
May 13, 2020
A valuable addition to our new online store. It keeps the personal connection with our customers and offers a way to support us during this close-down. We've also added our gift cards to our Instagram account. Everyone loves a gift card!
May 12, 2020
Highly recommend! This has made it so easy to offer store credit for our customers. Easy to use, easy to update, and easy to understand. AMAZING Customer Service Team, they really listen to their merchants.
May 6, 2020
The Rise team have been incredibly helpful during a difficult period in time. See what one of our company directors wrote here: https://andrewcollier.com/2020/04/24/getting-good-at-giving-back-money/
Thank you so much for this great review. We're so happy you love Rise.ai 🙏 Enjoy your Gift Card and Rewards Program - you're awesome 😊
May 5, 2020
Good upgrade from shopify's basic offering at a seasonable price. Responsive developers if you have questions.
May 5, 2020
Rise.ai has been wonderful for us. Imported all our gift cards in a matter of a few hours, when compared to the alternative it has literally saved me days worth of work. Thank you guys!
May 8, 2020
At first I was initially irritated that their old pricing guide wasn't clear and didn't realize what was/wasn't included at different price points until after installation. HOWEVER....After seeing it from the customer perspective they changed their pricing tier wording here in the app store the next day to reflect things more clearly. The Rise team really does care about how their customers and potential customers feel about their product and genuinely want everyone to enjoy its features and everything be clear. Not to mention, it has great store credit features that I don't think any other app has.
Hi Stephen, It's Mark from the Rise team. Thank you for bringing this matter to our attention. Your feedback helps us get better! First of all, I wanted to say we are deeply sorry for any inconvenience we caused. Our pricing structure is based on total store orders and on features. You can see all the details here - https://rise-ai.com/pricing and on the pricing page itself. We're sorry you found it confusing, and that you didn't fully understand how the charges apply. Just as a safety measure, we will implement fixes to make this even more clear. In any case, as our policy is 100% customer satisfaction I'd love to talk with you and give you more details. You may reach us anytime at [email protected] or at +1 646 8786419. I look forward to hearing from you. Best, Mark
May 2, 2020
Rather than constantly having products "on sale", this is a great way of rewarding great customers and motivating them to be repeat purchasers.
Thank you for your 5-stars review. Our support team is always here to help ✨ Good luck with your Store Credit and Rewards Program.
May 4, 2020
**Update** Customer service from Ari was fantastic and incredibly helpful. I can't say enough about the fast thorough response. There are some work arounds to help with the issues I have already mentioned. There are updates coming soon that should make this program top notch. So far we do really like this app. we Look forward to working with Ari and Rise more. Will update again after the next updates. Rise has a lot of potential. The gift cards are great and fully customizable. They are much better than the stock gift cards from Shopify. It was easy to set them up and match them to our stores theme. There are a few major flaws however. The app page says that you can offer loyalty points or cash back. Unfortunately loyalty points are not an option once the app is installed. We decided to try the cash back as rewards program but ran into the following problems. The first is that store credit and gift cards are all accounted for the same in a customers account and through Shopify. This means a customer could have store credit of $5, earned through a purchase, with an expiration date coming up soon. They could also have a gift card balance of $5 that never expires. When they log into their account it will just show $10 and not show them an expiration or separate what is credit and what is gift card. On the merchant side all we can see the difference directly in the customers profile but not in Shopifys accounting. So Shopify just shows that the merchant has a $10 liability instead of $5. Legally this is an issue for the merchant. This app has a lot to offer and great potential. However, until the store credit, loyalty rewards, and gift cards are separated and fully visible for the customer and for the merchants accounting, we just can't use this program.
Hi Jasmin, My name is Ari, I'm the VP product at Rise. I just saw your review as well as your questions to the support team. First, thank you for your feedback, one of the things we are currently working on is a correct display of expiration on the customer account page. Second, there is a way to separate the rewards so that they are not accumulated on the same card. This would give a better understanding of the expiration of different parts until with finish working on the frontend (they can be merged later). Regarding accounting, great news - we will release our new reporting in a few days. It is now in beta testing and I would love to hear what you think. I'm always looking for merchants who are willing to give honest feedback so that I can improve my product. I would love to have a chat and get you on our Beta program. Are you free for a call today? Cheers, Ari
May 1, 2020
A little premature, but I have shopped and configured enough apps to know this one is above the rest. Great enthusiastic human support. So far, top notch!
Thank you so much for your great review ✨ Enjoy your Gift Card and Rewards Program - you're awesome.
April 29, 2020
Easy to install. Great user interface all at a fair price. Interested to see how my experience develops.
Thank you for your 5-stars review. Our support team is always here to help ✨ Good luck with your Store Credit and Rewards Program.