GOAFFPRO ‑ Affiliate Marketing
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we have been a loyal customer of Goaffpro for the past three years and have relied on their service to manage our affiliate program. However, my recent experience has left me deeply disappointed and frustrated. Over the last three months, we decided to make the transition to the GoKwik custom checkout system, believing it would improve our user experience. Unfortunately, for the past 20 days, we've been encountering persistent issues that have hindered our operations. What's even more frustrating is Goaffpro's response to the problem. They claim that the issues we're experiencing are solely due to the custom checkout system, but I strongly disagree with this assessment. I have conducted a thorough analysis of our setup, meticulously testing different scenarios, and it is evident that the problem lies within Goaffpro's platform, not the custom checkout. It is deeply frustrating that they have swiftly shifted the blame to the custom checkout without conducting a thorough investigation. Our frustration has been exacerbated by their reluctance to investigate the matter further. As loyal customers with a long-standing relationship spanning three years, I expected Goaffpro to take a more proactive approach to address this issue. Instead, we've encountered resistance and a lack of willingness to explore potential problems originating from their end. This approach is far from the customer-centric service we had come to expect from Goaffpro. In conclusion, my recent experience with Goaffpro has been disheartening. While the service has been reliable and efficient for years, their handling of the recent issues related to the custom checkout has left us frustrated and dissatisfied. We urge Goaffpro to reconsider their position on this matter and commit to a comprehensive investigation into the issues their customers are facing. It's time for them to restore the trust of loyal customers like us by addressing the issues promptly and effectively.
Hi So the app was works fine with shopify chekout but not with gokwik checkout. In such a case, Logic dictates, then the issue is with gokwik checkout not with goaffpro. Over 40,000 merchants use the app with no issues whatsoever because the goaffpro app is fully vetted, thoroughly reviewed and regularly re-reviewed by shopify App Store team to ensure everything works as intended Gokwik is not a shopify approved app. You can ask gokwik team why they are not in Shopify App Store. Apps on the App Store are thoroughly reviewed by shopify for their compatibility to ensure smooth experience for merchants Unapproved and unauthorised apps not only violate shopify merchant terms but also breaks compatibility with other apps. Our support team also mentioned the same to you that custom unapproved checkouts cannot be reliably supported as they don’t follow shopify best practises Just ask yourselves, why is gokwik checkout not in Shopify App Store ? And you’ll have the answer as where the real issue is
The GoAffPro app offers a good level of flexibility and customization. However, there are several frustrating issues that greatly diminish the overall experience. Firstly, the default email notifications cannot be edited unless you upgrade to the premium plan. Unfortunately, the default Japanese translation in the app is so poorly done that **all texts require complete rewriting**. As a result, for Japanese users, the free plan is essentially unusable. I even offered to provide GoAffPro with a flawless Japanese translation for the email notifications — something that would benefit not only my business but also other Japanese shops. Instead of considering this improvement, they chose to push me toward subscribing to the premium plan. What’s even more frustrating is their customer service. Responses are often unprofessional, unhelpful, and lack basic courtesy. The support team repeatedly provides the same tutorial links that don’t address the actual issues. They seem either unwilling or unable to understand the problems at hand. Additionally, changes are made to the app without any prior notice, and previously customized templates are frequently reset to their default settings — causing additional inconvenience. To make matters worse, customer service replies do not include the name or contact information of the representative, making it difficult to hold anyone accountable or follow up effectively. Overall, while the app has potential, its poor support, lack of communication, and unstable functionality make it hard to recommend.
Hi Thanks for the feedback. We disabled the functionality to avoid spam issues coming from free users. Free accounts users would many times just edit the templates with their custom content and bulk import hundreds of "affiliates" to spam them with the invites, as the free plan supports unlimited affiliates. Though we strive to provide the most features for a free plan, but I guess we can't keep everyone happy. The premium plan is also amongst cheapest for the features, so if the email translations are a must have you can upgrade to the $29/mo unlimited premium plan to edit the templates (and in addition support the app and its developers)
Unfortunately, the app can no longer be opened recently. In the corresponding area, "Just a moment" (or something similar) flashes very briefly, then the screen goes white. Thus, GOAFFPRO must unfortunately be removed from our store again.
Hi This is ridiculous. The app opens just fine on your account and our customer support rep proactively reached out and provided you with alternative login credentials just in case. We never even got any communication / email from you regarding the "issue" that you are facing. I am not sure how else we can help. Please get in touch with us at [email protected] if you are still facing problems accessing the app Thanks and Regards Anuj CTO @Goaffpro
After using the app for longer, having 100's of affiliates we had issue's with some of the platforms functions and attribution. They claim its due to our google ads that sales are not attributed, which could be true but: A: We didn't make any changes in google ads for months and suddenly a ton of sales got 0 commission because of google ads B: They refused to even help / think with us and simply didn't respond| C: They refused to offer any sort of solution or help us think through how to solve it. Overall we lost a lot of good rep with our affiliates, GoAffPro left us hanging and was quite snarky / non-helpful. Would not recommend. We have the most expensive plan so dont expect much support.
Don't ever install this app. they keep your store connected after you uninstall it and generating codes on the web.
Hi Uninstalling the app automatically invalidates the codes. You don’t need to do anything else. Once you uninstall, all affiliate discount codes become invalid and your program is turned off automatically
This app is a scam artists dream, we have had a successful 3,000 affiliates sign up, zero actual customers have made any sales, all the affiliates signing up are using some type of coupon code advertising on coupon sites, which is prohibited in the terms and conditions. I do not think it is GO AFF PROS goal, but it is a tool for scammers to profit off.
Hi Spencer As you have rightly said, this is certainly not our goal and we have many options which you can set 1. Collect more information from affiliates when they are signing up. You can add additional fields in the signup page (like Instagram handle, website, Facebook page etc.) in your signup page. Now the affiliates signing up on your program would be required to fill up that information from where you can verify the identity of the affiliate 2. Once verified you can Approve only the accounts that you want to work with 3. You can also choose to not give a coupon code to affiliates and have the discount (if you want to give your affiliates customers a discount) apply on their link. So the affiliates don’t have a code to but they are required to send you customers via their link in order for their customers to get a discount 4. You can also turn off the marketplace option. That will delist your program from different affiliate directories across the internet and make it more private. 5. You can also choose which conversion modes are active. I.e disable coupon code based tracking and only have referral link based tracking active etc. In the end, goaffpro, like shopify is a tool. How you use it can make all the difference Hope these suggestions help. If you have any questions do get in touch Anuj CTO @ Goaffpro
I figured this app would be great to use for affiliate marketing and getting people to my store and buying. The problem started when I had my first referral and now I can't payout the person, the app itself shows all of these options to pay the affiliates, but only paypal is an option? Really? I tried to integrate it with paypal but nothing. I do not recommend this app and I will be uninstalling. I also wanted to point out there really was no guide in this app to help new users and I didn't know I had not set up a way to pay the affiliates.
Hi Nick You were unable to payout as there was insufficient balance in your PayPal account. The same was reflected in the PayPal payment history page. You need to fund your paypal account with the payout amount + 0.25c (the paypal transaction fees) for the payout to succeed. See the screenshot here https://i.imgur.com/AOVQyBk.png Also, the app also supports, Bank Transfer, Check etc. via Tipalti payouts. So if you want to payout via those modes, you can integrate Tipalti payout processor. See https://i.imgur.com/Zdi5V1J.png With regards to guides, we have a full documentation portal @ https://docs.goaffpro.com, a youtube channel with almost 300 videos @ https://www.youtube.com/channel/UCo95DNTq0v3WDjqECo3eKWQ All the videos are also embedded in the admin panel. The same can be easily seen in the admin panel as well. See screenshots https://i.imgur.com/jZnx9Vc.png https://i.imgur.com/iKirgXy.png Finally, if you need any help, you can contact me personally [email protected], and I will try to help in whatever ways we can Thank You Anuj Tenani CTO @ Goaffpro
This app gave affiliates access to my store that on a gated, locked page that caused thousands of dollars in losses.
Are you for real @Round21 ?? You installed the app on 28th January 2021. This was an explicit action. Apps just don't get installed on any store. There is "locking" in the app, you can access the app from Shopify Admin panel -> Apps page. Then you had explicitly set the app to automatically generate 15% discount codes for the affiliates. You had a few signups where the affiliates got the discount codes as set by you. The affiliates then sent you customers, the customers used the discount code to make the purchase. Of course this is what was supposed to happen. Once you removed the app, the discount codes were invalidated and no longer can be used. In any case, if you don't want the customers sent by the affiliates, just cancel those orders. Not only you are not paying the affiliates their earned commissions, it is unbelievable that you are angry because you got the sales. Wow!
I do not trust this app. I sell exclusively in Germany and strangely enough the affiliate members are Chinese names that seem to have generated any sales in Germany.
***UPDATE*** 07/11/20 - Thank you for attempting to fix the issue. However, GoAffPro is now no longer communicating with Klaviyo at all - nothing. How do we resolve this? Quickly? We have emailed the address you provided with no response - our email was sent to you on 07/10/20 @ 3PM EST. To resolve please email [email protected] directly so we can move forward. We had such high hopes for this app but have become quite disappointed. Review after review speaks of how good customer service is and after repeated attempts to get help there has been NO response. The issue we are having is this - GoAFFPro is not playing nice with Klaviyo. Plainly speaking the integration does not work properly and bits of information are lost in the transfer. This is Particularly true with respect to telephone numbers. If we could get some assistance on this we would certainly consider updating this review but at the moment we are terribly dissatisfied.
Hi CTO of Goaffpro here, I am not sure, but I was unable to find any ticket number from your store ID. If you can send me the ticket ID at [email protected], I will be able to look at it thoroughly. I did take a look at the phone number sync issue on your account and it should be fixed now. Klaviyo permits email and phone_number as standard sync items and you should be able to see the phone number information in your klaviyo profiles. Rest of the profile information would be in the extra information tags. Hoping to hear from you at [email protected], so I can resolve this issue personally Thanks and Regards
Right now I am about 3 days into my 15 day trial and my experience is not making me want to stay with the premium. The discount codes for my affiliates don't seem to work and I can't find anything helpful online to resolve the issue. I sent a message to them, but I am not hopeful for a quick resolution. Sent a message 3 days ago with nothing but a confirmation in response. I also didn't get an email about the affiliates that were waiting approval recently. I had high hopes, but right now I am thinking I may need to find another app.
[REQUEST FOR FOLLOW UP] Hi Kristin Your support ticket was replied to within hours of submitting, but probably because your contact email was incorrect you did not get the reply. Please check the Contact Email in Settings -> Notifications tab. Currently it is set to kristin@[email protected], which doesn't seem right. Now coming on to your question. Since you had manually set the expiry of the automatic coupons to 27-Nov-2019 (by editing the [APP]GOAFFPRO discount rule in Shopify), the coupons stopped working on that date. To make them work again, we ask you to either extend the expiry or remove the expiration date altogether. Also, your automatic coupons are set to apply on limited sets of products, so during testing, please ensure that your cart has those products, or you can also remove this limit in the Coupons -> Automatic Coupons section. Hope this helps, let me know if you need help with anything else.
Absent customer service does not respond to emails or respond completely alongside. Really a shame I installed it then remove it 2 times because no response to my emails of requests for help when I chose the paid plan. It is the first opinion that I leave
would not function properly. kept stating error. used many browsers and still not functioning properly.
Hi Rich Was the issue resolved ?
I couldn't find an option to downgrade my plan , apps are designed to rip off store owners. I sent an email didn't get any response how to downgrade.
Hello HealthPulze For downgrade, please contact our customer support team at [email protected]. Our team should respond within 24 hours with a list of breaking changes with the downgrade (if any) and after your confirmation, your plan would be downgraded. If you want to do an urgent downgrade, you can simply uninstall the app to cancel the bill. This approach is not recommended for the fear of service disruption to the affiliate. A clean downgrade works best. I wish you would give us a chance to help you with this. We sincerely wish to hear from you. Update: as it appears the matter was resolved in a couple of hours by the support team. Thank you for giving us a chance to resolve this issue.
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