GOAFFPRO ‑ Affiliate Marketing

Hi Uninstalling the app automatically invalidates the codes. You don’t need to do anything else. Once you uninstall, all affiliate discount codes become invalid and your program is turned off automatically

Hi Spencer As you have rightly said, this is certainly not our goal and we have many options which you can set 1. Collect more information from affiliates when they are signing up. You can add additional fields in the signup page (like Instagram handle, website, Facebook page etc.) in your signup page. Now the affiliates signing up on your program would be required to fill up that information from where you can verify the identity of the affiliate 2. Once verified you can Approve only the accounts that you want to work with 3. You can also choose to not give a coupon code to affiliates and have the discount (if you want to give your affiliates customers a discount) apply on their link. So the affiliates don’t have a code to but they are required to send you customers via their link in order for their customers to get a discount 4. You can also turn off the marketplace option. That will delist your program from different affiliate directories across the internet and make it more private. 5. You can also choose which conversion modes are active. I.e disable coupon code based tracking and only have referral link based tracking active etc. In the end, goaffpro, like shopify is a tool. How you use it can make all the difference Hope these suggestions help. If you have any questions do get in touch Anuj CTO @ Goaffpro

Hi Aleandro As clarified by the support email, this attribution was done by the admin having the affiliate's referral cookie in their browser. That is how every system does referral sale attribution. By clicking on the referral links of the affiliate, your browser was "tagged" with their referral cookie for sale attribution and that is exactly how the attribution works for regular customers too. I.e. customers click on the link -> referral cookies are set -> when they complete the purchase -> the sale attribution is done. We can disable the admins from getting referral cookies set BUT that again prevents them from testing the system at will. So it is kind of like catch-22 situation for everyone. So we have built some capabilities in the app The system also gives you the ability to clear the browser cookies via noref links like https://shop.thesenseofdoubt.com/?ref=noref , will clear all referral cookies and/or you can easily manage the sales via the Sales page. Finally, you can also set a shorter Cookie Duration for auto-expiration of cookies or perhaps just a simple "Remove tracking after order" toggle (which can be enabled in the Settings -> General Settings tab) The app does explain this in the setup wizard when you set the app. Maybe we can add a feature to allow the users re-run the setup wizard to learn the referral system Hope this misunderstanding does not sour our long term relationship. Thanks and Regards Anuj Tenani CTO @ Goaffpro

Are you for real @Round21 ?? You installed the app on 28th January 2021. This was an explicit action. Apps just don't get installed on any store. There is "locking" in the app, you can access the app from Shopify Admin panel -> Apps page. Then you had explicitly set the app to automatically generate 15% discount codes for the affiliates. You had a few signups where the affiliates got the discount codes as set by you. The affiliates then sent you customers, the customers used the discount code to make the purchase. Of course this is what was supposed to happen. Once you removed the app, the discount codes were invalidated and no longer can be used. In any case, if you don't want the customers sent by the affiliates, just cancel those orders. Not only you are not paying the affiliates their earned commissions, it is unbelievable that you are angry because you got the sales. Wow!

Hi Puzzlev The app is intended to provide you with a fair and unbiased handler to establish trust between you and your affiliates. The reason marketplace is currently in beta and not live yet, is because, by providing you with our affiliates, the trust with merchant is bound to break over long term. The simple reason is that you cannot independently trust the tracking of an affiliate NETWORK, and have to have your own tracking methods to know that the sales being claimed by the network's affiliates are actually correct and not organic sales being reported as referral sales (by THEIR app) Even if you use a affiliate network to get you sales, you still should have your own verification mechanism otherwise you will loose money to fraudulent orders and refund scams. We have been in this business for over a decade and know why offering a network is actually detrimental to the merchant's business. Hope this helps clears your doubts.

Hi CTO of Goaffpro here, I am not sure, but I was unable to find any ticket number from your store ID. If you can send me the ticket ID at [email protected], I will be able to look at it thoroughly. I did take a look at the phone number sync issue on your account and it should be fixed now. Klaviyo permits email and phone_number as standard sync items and you should be able to see the phone number information in your klaviyo profiles. Rest of the profile information would be in the extra information tags. Hoping to hear from you at [email protected], so I can resolve this issue personally Thanks and Regards

[REQUEST FOR FOLLOW UP] Hi Kristin Your support ticket was replied to within hours of submitting, but probably because your contact email was incorrect you did not get the reply. Please check the Contact Email in Settings -> Notifications tab. Currently it is set to kristin@[email protected], which doesn't seem right. Now coming on to your question. Since you had manually set the expiry of the automatic coupons to 27-Nov-2019 (by editing the [APP]GOAFFPRO discount rule in Shopify), the coupons stopped working on that date. To make them work again, we ask you to either extend the expiry or remove the expiration date altogether. Also, your automatic coupons are set to apply on limited sets of products, so during testing, please ensure that your cart has those products, or you can also remove this limit in the Coupons -> Automatic Coupons section. Hope this helps, let me know if you need help with anything else.

Hi Rich Was the issue resolved ?