GOAFFPRO ‑ Affiliate Marketing
Goaffpro: Affiliate and Influencer marketing for your store
Rating
4.8
feedback
1,853
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#1,305
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May 29, 2021
It couldn’t be worse. It's been a week since I paid a fee of $24 a month, but no one joins the alliance. For other applications, 20 people joined immediately. I asked the developer about this, but he only answered me recklessly, and it seems that the market was not activated in the first place. Never download it.
Hi If you are looking for overnight success, then the app/affiliate marketing is probably not the right way to go. It takes a while for the affiliates to develop trust in your store and products and then they will actually start joining and getting you sales Since your website is just 9 days old (domain registered 21st May 2021), and currently has a very low domain rating score, give it some time before it's Domain rating improves and your program becomes more prominent Our marketplace has vetted affiliates so you won't get fake or fraudulent registrations, only the interested affiliates and agencies If you are a new store and are getting a lot of signups without advertising your affiliate program, that itself is a BIG RED FLAG. Be aware of coupon sites, cookie stuffers etc, which will claim your organic sales as referral sales. Also, the marketplace is available on the free plan itself, so you don't have to pay if you are not running a private custom label program. So we don't see what the downside can be of such an approach Attaching a screenshot of the email thread from customer support, where our rep has guided you correctly on how to grow your program and you can see, there is no "recklessness" or "rudeness" in the messages https://ibb.co/MkNj3mG Hoping this message clarifies any confusions or miscommunication As always, we thank you for your support and patronage
Feb. 17, 2021
It's awful. doesn't track referred traffic and I'm assuming orders properly (impossible to tell at this point). Asked for support and their response basically boiled down to "yeh its not working with your store, you should fix it" Like what the actual eff?!?! Obviously, this is potentially damaging relationships with my affiliates which is unacceptable. Not using this app and you shouldn't either. Period.
Hi As mentioned in the email reply, there is an app/product variant which is causing automatic redirects of the URL's. So you will see the same problem with any tracking tool (since the URL is changed to something else) Copy pasting the reply from earlier email --------- Hi Do you have any redirection (app or other setup) which redirects the product to it's first variant ? Do you have any product variation app in your store ? Your setup is currently redirecting every query parameter to the variant id (not just for the goaffpro app, but for other analytics too.) eg. if you are running a facebook/google ad, with campaigns eg. https://catjaniga.com/collections/necklaces/products/aurora-pendant?utm_campaign=google_ads You will again not get the correct results, since if you notice, the URL is again redirected to the variant id and the utm_campaign parameter gets removed (just like the ?ref parameter gets removed) For normal shopify stores, if you visit a URL like https://goaffprotest1.myshopify.com/products/short-sleeve-t-shirt?ref=anuj OR https://goaffprotest1.myshopify.com/products/short-sleeve-t-shirt?anythinghere=anythinghere You will notice that the URL is not automatically changed. So, there is indeed an app/other configuration issue on your store which is causing this unintended redirect. You should also connect with shopify customer support to know why the product page is redirected automatically to VARIANT ID query parameter URL. --------
Feb. 7, 2021
After installing the app, I keep receiving emails about Goaff Pro from India. The emails say I am now "on a list to continue receiving future emails". What in the heck is going on?
Jan. 3, 2021
guys make sure you read this before using this app , If there was the option of zero star, I Would definitely give this app and their team zero . The app has so many bugs , first of all you should know that if you are using checkout-x for your checkout page , The coupon code generated by this app will not work . so after 1 week using this app and then receiving negative feedbacks of my members , they told me that I can not use that with checkout X. so basically you might loose the trust of your affiliates when the code is not working ,they dont mention that since they want you to get the app and subscribe, and after that they will not mention until you ask . 24 hours after the first issue ,second issue showed up. the purchases from referral links are not getting recorded . means if your affiliate send the link to the referrals and they complete the purchase , the purchase will not be recorded and as a result , your affiliate thinks that you lied to them and you steal their commissions , as a result , you loose your members , be so much careful with this app since it might destroy your whole reputation as it did to me so far. now waiting for their response . update of review : There is no issue from me using checkout X for my shopify , I am aware of rules and aware of what I am doing , everything is in its place . I guess it is better for you guys as developer of this app to mention all details when someone want to use the details . I can provide details of how your support chat has responded to me when I defend my affiliate rights on getting their commissions . do not try to put the blame on me or checkout X or shopify . that is the issue for your app . I am asking why when my affiliate placing orders , it has not been tracked by your app and how they can get their commissions . and then your support replied there is issue with your app and they need to check and ask me to manually enter the details of those affiliates which did not get their commissions and raised the issue . basically if someone did not mention about their commissions and did not raise the issue , I do not need to do anything . a fabulous suggestion from your support team ,basically means we do not need pay their commissions if they do not mention anything . isnt that marvelous ? now you need to fix the issue of your app tracking the orders , otherwise you can clearly say that this app is not working . it is not about shopify or checkout X OPTION , IT IS ABOUT YOUR APP WHICH IS NOT WORKING PROPERLY . UPDATE : first of all I was not angry , I asked your support team about the issue and when they mentioned that i DO NOT NEED TO TAKE CARE OF OTHER MEMBERS WHICH ARE NOT RAISING THE ISSUE , I GOT angry . secondly I had no discussion with checkout X about this issue so far , and I am sure if i ask them they will definitely respond better than your support team and take responsibility . based on new rules if I uninstall checkout X which bring me thousands dollars sales , I am not able to install it back in 2021 , only old members like me can use the checkout X because we registered that in 2020. so basically this is one of those funny answers again. TO MENTION AGAIN , SINCE YOU ARE TRYING TO MISLEAD THE TOPIC , I AM NOT TALKING ABOUT COUPON CODE , I DEACTIVATE THE COUOPN CODE YESTERDAY SINCE YOU TOLD ME THAT IT IS NOT WORKING WITH CHECKOUT X .. TODAY WE HAVE OTHER ISSUE , WHY SOME OF THE ORDERS ARE BEING TRACKED BY YOUR APP AND SOME DO NOT. SO BASICALLY IT IS NOT CHECKOUT X ISSUE when some of them get their commissions and some not , that is obviously your app issue . so please do not take the topic on coupon code , that is already dealt with . I am asking why some of the orders are being tracked , and some are not . they all using the same method for checkout .... i need a clear answer , if your app is not working , why do you offer it in shopify app section ? better not be in the list and work properly rather than be there and damaging other businesses and their members trust on them . you need to raise your knowledge on it ,also raise your app functionalities . update ; so basically we go to the topic that this app is useless , also support team has no information about their own app . thanks we prefere to cancel our subscription before we get any more damaged by your app or your team from india and we will take the case to checkout X as well to see how they respond to what you have mentioned here . the funny part is when I asked your support team that why didnt you mention that it does not work with checkout X , THEY SAID THEY CAN NOT MENTION ANY OTHER APP SICNE THEY ARE NOT ALLOWED and now in this comment they are mentioning other app name here easily on public and they are destroying their public image as well. Thanks for your awesome, professional and knowledgable response !!!!!
Hi Just to clarify, CheckoutX is a third party private checkout app (and not regular shopify checkout system). If you use a private app to customize your checkout, you are deliberately breaking Shopify's terms of conditions and because of this we cannot support this CheckoutX as the checkout system. When you create this private app, you are warned multiple times by Shopify themselves. See below https://i.imgur.com/v5P6mC4.png https://i.imgur.com/iqcVY6z.png Also see the "Play by rules" section of Shopify terms https://www.shopify.com/legal/api-terms We cannot support any store or app, which is deliberatly in violation of rules set by the shopify platform, as this puts us at risk of getting banned from the app store as well. And this has nothing to do with the app itself. If you use a shopify checkout or any shopify supported checkouts, the app works flawlessly. Also, we understand that you are frustrated, but if you had followed the setup wizard which does the initial compatibility and tracking test, you would have known this right away. Finally, we highly recommend that you get in touch with Shopify customer support and get explicit permission to use the CheckoutX system otherwise your shopify account may be at risk of getting suspended. Thanks and Regards. UPDATE: We understand your anger, and I assure you the support rep will be appropriately dealt with. I just want to mention that these unsupported checkout apps are breaking trust between app developers and merchants. A small request, try the app without CHECKOUT-X system and see if it works or not. If the app works with normal Shopify checkout system then you know where the fault is, isn't it. If you need more confirmation, ask the CheckoutX team, why they are not on Shopify app store ? Because it is their system that is broken. Coupon codes of affiliates are in your (Shopify discounts page -> GOAFFPRO app -> View discount codes), they work on Shopify checkout, but the don't work on CheckoutX checkout. Please ask CheckoutX, why is that ? I feel like, you (or the CheckoutX team) are passing the blame onto us for which we have absolutely no control over. We cannot add custom scripts to track conversion in CheckoutX (since they are outside shopify ecosystem), which is required for conversion tracking. One of the ways to do tracking in such scenarios, is to create a custom coupon code in Shopify and then assign this coupon code to the affiliate (just like the HAPPY10 coupon code you have). The system can read those coupon codes and and correctly assign the sales. Also for past orders, if your affiliates can tell you the order numbers, you can assign those sales to them via Sales -> All sales tab -> create new sale manually option. UPDATE #2 - The orders geting tracked are only the ones which the affiliate himself placed (using their own email address as customer). So in that case, the affiliate's usage of link does not matter as they are explicitly tagging the orders to themselves with their own email.
Jan. 4, 2021
He intentado volver al plan gratuito y no tienen ninguna opción para hacerlo. He intentado contactar con ellos en repetidas ocasiones por correo electrónico para solucionar este problema y no responden. Para cualquier otra consulta responden en 24 horas. Es una pena porque la aplicación es buena. ¿Al desistalar la aplicación pierdo todos los datos de mis afiliados? quiero seguir utilizándola pero en el plan gratuito
Hi As stated earlier, Simply uninstalling the app cancels your subscription, you don't have to do anything else to cancel your plan Update: Data will not be deleted. Simple reinstall the app to continue with the free plan. Your affiliate data, sales etc does not get affected during a reinstall Let us know if this works for you
Dec. 23, 2020
No support what so ever. Plainly sad. Emailed them bunch of times and never got an agent to email back.
Hi I don't think you are getting our emails. See the screenshot below of your last query to us and our reply https://i.ibb.co/2PCj0ZH/Capture-2020-12-24-09-30-54-2.png We are still waiting for your response on this. Thanks and regards
Nov. 17, 2020
I don't see a point in using this app. Emailed support asking some questions on the marketplace, did not get a response. If you're looking for an affiliate program with a marketplace where affiliates can find you, this is not it. You have to find your own affiliates.
Hi Puzzlev The app is intended to provide you with a fair and unbiased handler to establish trust between you and your affiliates. The reason marketplace is currently in beta and not live yet, is because, by providing you with our affiliates, the trust with merchant is bound to break over long term. The simple reason is that you cannot independently trust the tracking of an affiliate NETWORK, and have to have your own tracking methods to know that the sales being claimed by the network's affiliates are actually correct and not organic sales being reported as referral sales (by THEIR app) Even if you use a affiliate network to get you sales, you still should have your own verification mechanism otherwise you will loose money to fraudulent orders and refund scams. We have been in this business for over a decade and know why offering a network is actually detrimental to the merchant's business. Hope this helps clears your doubts.
Oct. 22, 2020
I've been using this app for the last 2 months. The app is stellar and the documentation is thorough and detailed. However, the customer support is non-existent. GoaffPro mentions 24/7 customer support, but there's absolutely no responses. Even after contacting the support multiple times and sending follow up emails, no one gets back to you. Interestingly, my emails have read receipts and they're being opened; however, no one is replying back. Facing a glitch? Good look getting in touch with someone. Have a particular use case? There's no one to help. Need further explanations or clarifications? That's not going to happen. This is extremely unprofessional given that many people's businesses rely on this app's performance and the support team behind it. Overall a solid app, but if you're hoping for a useful customer service, look else where.
Hi Ismael Thanks for the review. But on further inquiry, I did not found the customer support lacking in your case Your last email to us was 9 hours ago. https://i.imgur.com/GkX36yl.png Before that the last communication was on 30th September. Which was responded to in < 4hours time. Screenshot below https://i.imgur.com/XVyP72t.png Please allow for some time for the support team to respond to the tickets before giving reviews. There is only so much we can offer you on the FREE plan. Our premium plan comes with phone support, which might be better suited for you if you have a mission critical query. Hoping for a long lasting relationship.
Aug. 25, 2020
Their support is very poor, we faced a problem regarding mail customization but haven't received a solution yet.
Aug. 17, 2020
this app forced me to use a buy option on my shop that ruined my motivation to do anything as i could not remove the paypal buy option and people assumed it was the only available payment method its actually cancer.
[Merchant Update required] Hi Can you elaborate on this please ? Which PayPal buy button are you referring to ? The app does not affects your store's design or payment options in any way, not does it forces you to use PayPal Perhaps you are confusing the app with some other app ?? Please get back to us at [email protected] so we can resolve this at the earliest. Thanks and Regards
July 5, 2020
Não estou conseguindo integrar minha plataforma de pagamento, faço as compras através do link do afiliado e não aparece nenhum pedido para meu afiliado.
[Merchant update required] Hi Thanks for the review. Which payment platform is it ? Did you contact support for the helping with the integration ? If yes, please let me know of the support ticket number. You can also contact me directly at [email protected] and I will make sure this gets done. Thanks and Regards Update: Still waiting for communication from your end. If possible kindly contact us at [email protected] as soon as possible so we can get this resolved at the earliest.
June 11, 2020
***UPDATE*** 07/11/20 - Thank you for attempting to fix the issue. However, GoAffPro is now no longer communicating with Klaviyo at all - nothing. How do we resolve this? Quickly? We have emailed the address you provided with no response - our email was sent to you on 07/10/20 @ 3PM EST. To resolve please email [email protected] directly so we can move forward. We had such high hopes for this app but have become quite disappointed. Review after review speaks of how good customer service is and after repeated attempts to get help there has been NO response. The issue we are having is this - GoAFFPro is not playing nice with Klaviyo. Plainly speaking the integration does not work properly and bits of information are lost in the transfer. This is Particularly true with respect to telephone numbers. If we could get some assistance on this we would certainly consider updating this review but at the moment we are terribly dissatisfied.
Hi CTO of Goaffpro here, I am not sure, but I was unable to find any ticket number from your store ID. If you can send me the ticket ID at [email protected], I will be able to look at it thoroughly. I did take a look at the phone number sync issue on your account and it should be fixed now. Klaviyo permits email and phone_number as standard sync items and you should be able to see the phone number information in your klaviyo profiles. Rest of the profile information would be in the extra information tags. Hoping to hear from you at [email protected], so I can resolve this issue personally Thanks and Regards
May 16, 2020
Bonjour, J'ai installé ce matin cette application. J'étais très heureuse de demander à mes clients de s'inscrire. Ce soir , je lis que vous m'avez bloqué ou bani. Je me comprends pas. Quelle est cette manière de travailler avec les gens? Dois-je désactiver? Informer mes ambassadeurs que ce n'est plus bon? Merci de me répondre Hello, I installed this application this morning. I was very happy to ask my clients to register. Tonight I read that you blocked or banished me. I don't understand myself. What is this way of working with people? Should I deactivate? Inform my ambassadors that this is no longer good? Thank you for answering me
Hi I am sure there is a confusion. We do not ban merchants from the platform. In fact there is no such functionality in the system. Perhaps you are confusing our app with some other app?? Can you share with me at [email protected] where you are seeing the “ban” ??? Thanks Follow up #1 - Following up on this ? Can you please update on this issue ?
April 23, 2020
Right now I am about 3 days into my 15 day trial and my experience is not making me want to stay with the premium. The discount codes for my affiliates don't seem to work and I can't find anything helpful online to resolve the issue. I sent a message to them, but I am not hopeful for a quick resolution. Sent a message 3 days ago with nothing but a confirmation in response. I also didn't get an email about the affiliates that were waiting approval recently. I had high hopes, but right now I am thinking I may need to find another app.
[REQUEST FOR FOLLOW UP] Hi Kristin Your support ticket was replied to within hours of submitting, but probably because your contact email was incorrect you did not get the reply. Please check the Contact Email in Settings -> Notifications tab. Currently it is set to kristin@[email protected], which doesn't seem right. Now coming on to your question. Since you had manually set the expiry of the automatic coupons to 27-Nov-2019 (by editing the [APP]GOAFFPRO discount rule in Shopify), the coupons stopped working on that date. To make them work again, we ask you to either extend the expiry or remove the expiration date altogether. Also, your automatic coupons are set to apply on limited sets of products, so during testing, please ensure that your cart has those products, or you can also remove this limit in the Coupons -> Automatic Coupons section. Hope this helps, let me know if you need help with anything else.
March 5, 2020
I can't even set up coupons for my affiliates so none of them have discount codes they can use with their followers
Hi You can set coupons in the Coupons page. You can also enable Automatic coupons to be generated and assigned to each affiliate when they register. Please get in touch with us at [email protected] so we can help you better.
Feb. 2, 2020
Paid for the premium membership because it promised integration with ReCharge (another Shopify app). Integration did not work at all. Tried to downgrade my subscription, but no option. Contacted support, no reply. Writing this in the hope that I get a response. I would like a refund for the 2 month premium and my subscription downgraded.
[REQUESTING FOLLOW UP PLEASE] Hi I checked your support tickets and It seems we had replied to every one of them in prompt manner but we never got confirmation from your end. Can you confirm if your email address - [email protected] is working and monitored by you ? See the replies screenshots attached - https://imgur.com/a/E3HPNK4 Please do get in touch at [email protected] or via our facebook support channel fb.com/goaffpro for a quick resolution of the issue. Thank you for your support in the matter.
Jan. 28, 2020
Absent customer service does not respond to emails or respond completely alongside. Really a shame I installed it then remove it 2 times because no response to my emails of requests for help when I chose the paid plan. It is the first opinion that I leave
Jan. 26, 2020
Do not open!!! I tried to install 2 times and it is only on an infinite load page. Please fix this urgently
Hi Please connect with us at [email protected] and we can help you get the app set up You can also add [email protected] to your staff account and our engineer will install the app and set the affiliate program for you Looking forward to hearing from you Thank you
Jan. 27, 2020
it have some problem , When press setting don't show anything ,try to order The balance is not shown. I think it's not perfect.
Nov. 15, 2019
would not function properly. kept stating error. used many browsers and still not functioning properly.
Hi Rich Was the issue resolved ?