Google & YouTube

Hi, have you sent us a ticket on this yet? The drop-down populates countries based on the currency of your Shopify store. If you're using ISK/Iceland as your store currency, this doesn't look to be supported by Google Merchant Center yet https://support.google.com/merchants/answer/160637 If you have Markets and Shipping set up to countries outside of Iceland, we hope to give you the ability to select those instead of Iceland as your markets by the end of the year, which would unblock you.

Hi, it seems like you're only having an issue with the Local Ads aspect of the app. Your products for Online destinations are syncing properly, and have been for a few weeks. If you want to enable your products for Local Advertising, you'll want to make sure your local store addresses match your Google Business Profile settings. Give us a message if you can't sort this out, and hopefully you'll update your review since your products have been syncing properly already. Hallo, es scheint, als hätten Sie nur ein Problem mit dem lokalen Anzeigenaspekt der App. Ihre Produkte für Online-Ziele werden ordnungsgemäß synchronisiert, und das schon seit einigen Wochen. Wenn Sie für Ihre Produkte lokale Werbung aktivieren möchten, müssen Sie sicherstellen, dass die Adressen Ihrer lokalen Geschäfte mit den Einstellungen Ihres Google-Unternehmensprofils übereinstimmen. Geben Sie uns eine Nachricht, wenn Sie das Problem nicht lösen können. Wir hoffen, dass Sie Ihre Bewertung aktualisieren, da Ihre Produkte bereits ordnungsgemäß synchronisiert wurden.

Hi, sorry you ran into some issues. I took a look at your Merchant Center account, and once your new products passed their initial review (which took 24 hours), it seems that you only had a few products that could not have their images processed; the rest of your items are all approved and serving. Our app is meant to connect to your merchant center account through a 1-click experience - this means we will connect to your Merchant Center, claim and verify your domain automatically, and sync your products. If you could contact us and give me more information on where you fell into these issues, it'd be great to fix these gaps in our flow. Since your account is connected and running properly, I was unable to pinpoint any existing issues and it looks like your account was connected, up, and running within 48 hours. Send us some feedback here, since I wasn't able to find any help cases you had already submitted: https://support.google.com/merchants/contact/shopify_3p_support_app

Hi! Sorry you think that. If you're trying to link a Merchant Center account, that you are the admin of, but it's not showing up in the drop-down, you can send us a message and we can help link it pretty quickly! It's Get Support link in the app, or the URL below. https://support.google.com/merchants/contact/shopify_3p_support_app

Hi - this is concerning to hear. We don't change our app based on your Shopify payment plan. We don't even have access to pull the plan you're using. Could you drop us a ticket at the link below and include a screenshots of the different UI experience you are seeing? We'd like to resolve this for you and ensure ALL users of our app have the same access to all of our Google features https://support.google.com/merchants/contact/shopify_3p_support_app

Hi - it looks like you connected your account yesterday morning to Google Merchant Center through the App. This may have been the new Merchant Center account you set up, but the website and domain are claimed properly right now. If you're having another issue with connecting, please reach out to us using Get Support in the app, or submitting directly at https://support.google.com/merchants/contact/shopify_3p_support_app The agents standing by will be able to assist you faster and better than I can since they'll have all your account information and can reply privately to your question.

Hi, sorry to hear about your experience. For your conversion tracking issues, please check https://support.google.com/analytics/answer/12002338 for help in troubleshooting your currently managed tags. We aren't seeing usage of the GA4 tag (the Google Tag Assistant is a good tool to check this), so that article has some initial troubleshooting steps to validate. I've also responded to your case privately -- the methods for conversion tracking are different when using Google Analytics natively through the Google & YouTube App vs Google Tag manager vs manually. For the product and account issues you saw, it is true we do not support certain types of products, which is a Google-wide policy and not just an app issue https://support.google.com/merchants/answer/6150138

Oi! O status Não conectado no Web Pixel não significa que as conversões não estão funcionando. Web Pixel é um novo recurso lançado neste outono, e você o verá mudar para Conectado em breve. Enquanto isso, todas as suas conversões ainda estão fluindo pelo processo anterior. Espero que isso ajude.

Hi there! I don't see any products with these policy issues on them currently. In fact, all of these issues were cleared up within the next hour of you submitting the initial product feed. Sometimes certain products do get flagged incorrectly either due to the image or product attributes, but will either clear up with a subsequent review (in your case, it was cleared up within the hour) or by clicking "I disagree with this decision" on the product to request a manual rereview. If you still have these issues and are unsure why, you may get a quicker response by submitting a ticket via Get Support on the app, or visiting https://support.google.com/merchants/contact/shopify_3p_support_app. We have agents standing by to help with questions like this.

Hi We are upgrading our conversion and tracking to the new Web Pixel methods, but there are no interruptions in service while we change over to the new process. If you see "Web Pixel disconnected" in the Customer Events settings, it simply means we have not migrated your store yet. As long as you have Conversion Tracking on in the channel app settings tab, you should see your conversion tags operating properly. If you don't, please contact us through the Google and YouTube App > upper right Get Support to reach out app specialists directly.

Hi Waku Waku, it looks like our support team was actually able to unblock your account and your Local Inventory program last month. We've actually improved the local store settings since then to both make clearer how to link local stores and what mismatch we seem to have. Your store seems to be working now since two weeks ago. Thanks for reporting the issue to us and allowing our experts to identify your issues and unblock you, as well as letting us know what issues you and other merchants were running into in this process. We hope with the updated information on Local Inventory you and other merchants will be able to fix the issue without needing additional case escalations. I'm sorry your experience started out difficult, but I hope that our support team solving your issue might positively affect your experience going forward.

Hi, sorry you're still having issues. I see that our support agent has already responded to your ticket and at least some of these issues are now fixed. If you are having shipping disapprovals, make sure your Shipping Sync settings are configured in the App as you expect. "Automatic" will allow the app to pull your Shopify configured rates into Google, while "Manual" means you will set it up yourself in Merchant Center and the app won't copy any shipping over for you. When we see data attributes coming and going, the issue is often multiple data sources trying to update your products in Google. The app is handling a lot of the product sync logic already for you, so you may want to check and see if you have any other third party product handlers also trying to sync products. When the app and your other third party are both turned on, they may cause data conflicts, or "data flipflopping" back and forth seemingly randomly. This is because the app is telling Google some product information, then your other third party also tries to tell Google something slightly different on the same product, and you'll see Google's data go back and forth, like a gremlin. Hopefully this helps, and if not, feel free to write back in on your existing case, but the Shipping settings and second product sync service seem to be most of the issues you had last month.

Hi, have you clicked "Get Support" in the upper right of the app? THis brings you to our ticketing system where you can submit and receive a case number for your issues. Here is the direct link as well! https://support.google.com/merchants/contact/shopify_3p_support_app

Hi, sorry to hear you're having trouble navigating our app. Please give us some more information about what is confusing so we can improve it in the future! In the app, just click "Get SUpport" and it'll bring you to our direct ticketing system https://support.google.com/merchants/contact/shopify_3p_support_app

Hi, thanks for your input. We have a Contact Support link right on the app so you can create a support case with us very easily, and we have agents that can help you through your problems. When you use the app to sync your products, you no longer need to go to Google Merchant Center to manage products in both locations; you only need to set your product data in Shopify and we do the rest. If you want to give it another try, send us a note with the Get Support link and we can walk you through it!