Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.5
feedback
4,280
chart
#224
All reviews
Review RSS Feed
Nov. 28, 2025
I’m extremely disappointed with this app. For a full year, I’ve been stuck in a loop of suspension and generic “Misrepresentation” messages. The app offers no real insight, no manual review, and no actual help. It just keeps generating the same template messages over and over. I’ve fixed everything on my store, followed every policy, and still no progress. If you expect real support or human review, this app won’t give it to you. Totally unhelpful and incredibly frustrating.
Nov. 24, 2025
App is inaccurate and confusing. Google support told me this app automatically adds GA tracking code, but in that case how do we prevent double reporting with our Tag Manager, which we need for other scripts? They were unsure. Google support also doesn't seem to understand that ShopifyPlus users no longer have any access to our checkout code. There is also a warning about "mistakenly added tags" but trying to fix it is very complex, and so far ineffective. In addition, The Google Merchant Center widget says we have 0 products / 0 approved when in fact we have 100s of live products listed there. The only "Suggestion" from the app? Increase spend. gee thanks.
Nov. 1, 2025
Avoid this platform if you value sanity. Nothing is consistent: one typo and the entire feed stops syncing, then you get flagged as if it’s your fault. The rules are vague, enforcement is random, and customer support recycles canned answers that solve nothing (via email, no phone, no chat, days of waiting and waste of time for no help etc...). You follow the documentation line by line, it still fails, and then you’re punished for “non-compliance.” It’s a trap of moving goalposts and zero accountability—not a place for anyone who needs reliability. Basic tasks spiral into endless loops: sync → error → appeal → repeat. The system penalizes microscopic formatting differences while ignoring its own bugs. They demand millimeter-perfect standards from you, yet don’t hold themselves to the same—a terrible example. Miss a single character, the feed won’t refresh; fix it, and you get a new unexplained rejection. You don’t even know if they’ll ban you because the Shopify feed refresh lags a few minutes—delays outside your control—so you never get a real diagnosis; support replies with copy-paste templates and you get banned for that too. Support is slow, scripted, and unhelpful. This wasted days and delivered nothing. And here’s the kicker: if a review fails, your Google Ads account can get restricted or blocked; you’re forced to wait days before requesting another review, and those reviews are rationed. Burn through a few attempts and you’re effectively shut out of ads for good. Now I understand why so few people stick with this platform and choose alternatives. This isn’t a professional ecosystem—it’s roulette with your business on the line. I’m switching to alternatives immediately so I can actually see my ads delivered.
Store
Store of values
Using app
3 months
Oct. 23, 2025
Zero Stars for this app! I have been talking to google support person, Kate for weeks now and my account has been suspended because I changed my url domain name. my store has been online for over a year and all they say they need is my drivers license for verification. I have taken the pictures at least 5-6 times and sent to Kate for review, Finally she said this one will do and get approved. Then I look and there is all of these other issues and she said that they will disappear after I am accepted again. Immediately after submitting my drivers license upon Kate's approval I am denied again. This app is a bunch of crap and will get your store kicked off of google and as far as I'm concerned google is nothing but a headache and LIES! They LIE TO YOU ABOUT EVERYTHING! Good luck with your store, because over a year and endless hours of hard work and no sleep has gone gone the drain. My store is over because of google.
Oct. 23, 2025
pessima da usare, troppo complicata, per chi ha un negozio solo online è un trauma configurarla e devo per forza inviare video di casa
Using app
21 days
Total reviews
1
Average rating
1.0
Oct. 15, 2025
Oct. 7, 2025
Vor kurzen haben wir unseren Shop zu einer neuen Domain volmer-clothing.com umgezogen. Das wurde im Merchant-Center auch für ca. 1 Monat akzeptiert. Seit 3 Wochen erhalten wir Fehlermeldungen - u.a. "Der Domainname Ihrer Website muss mit dem hochgeladenen Domainnamen übereinstimmen". Die Domain ist im Merchant-Center verifiziert und beansprucht und in den Feeds korrekt angegeben.
Oct. 6, 2025
I have had many problems with conversion tracking, in Google sometimes the status of my conversions is "Active" however, then alerts start like: "Requires attention - Enhanced conversions requires your attention" and "Inactive tag", so far I have not obtained a solution or satisfactory answer on how to solve it, I check my configuration and everything is configured correctly, I do not know what to do anymore, I have had a negative impact on my campaigns and sales conversions
HI, I"m not seeing any active or submitted cases from you so far. Could you please submit a ticket to our support team so we can begin troubleshooting and can respond to you privately instead of publicly here? In the app, upper right 3 dot menu, click Get Support Or, bottom of the app, click Get Support Or, go directly here and submit a case https://support.google.com/merchants/contact/shopify_3p_support_app
Oct. 4, 2025
This app has been extremely frustrating to use. I’ve spent a lot of time filling in ‘missing’ information using the bulk editor, only to find that changes often don’t save properly, meaning I have to manually re-enter details. I also contacted customer support about a ‘Mismatched currency in delivery information’ error affecting all our listings, but received no response. Overall, the app is overly complicated, with a poor user experience and no support. Thousands of merchants are spending their advertising budgets on this platform, so it’s disappointing that Google has not prioritised fixing these issues or providing adequate service in return.
Hi, there is currently a bug on Shopify where we are not receiving the Age Group, Gender, Color, or Size from the Category Metaobjects. They are working on a fix and hope to have that resolved within the next few weeks. Unfortunately, our app is unable to read that data until they make the fix to their product export logic. Once this is fixed, you won't need to fill in the bulk editor data as long as you have it on the Shopify Category, Product, or Variant levels already. For Mismatched Currency, I'm going to reply on your case. It's a little complicated because your feeds have a currency applicable to 4 countries, but the shipping rates for each of those countries don't have all those currencies. You'll switch to Manual Shipping Sync, then edit the shipping rates to mirror this. Right now it's explaining that this product being sold in USD can't be sold in the UK because it doesn't have a GBP price and shipping rate
Oct. 3, 2025
i need support. I can et any help for almost 1 year now. almost ready to quit and not pay google ads as my #1 advertiser due to your system and lack of support.
Hi - unfortunately your Merchant Center account has some issues that need to be cleared up. The Google & YouTube App doesn't have any influence in that account issue, nor do we even have access to that part of your account since it isn't part of the app or sync process. I'd recommend reaching out to Merchant Center Support to try and determine why you were flagged and how to resolve it. The team that responds to and reviews your account issues is not the team that builds and maintains this app.
Sept. 29, 2025
whjat a useless and informative video on a critical part of shopify setup I struggle to find good advice in your help always and this is the kind of BS that substitutes for intelligent thoughtful work TOO BAD YOU THINK THAT I am too stupid to readn and clearly you think of that for most of yoru customers Great that you show this is just a snap wihen it is critical to knwo what you are doing how you are spending money or wasting on google CRAPPPPPPPPPPPP
OK, I'll admit, I'm not sure how to reply to this. I can't find your store that's using our app under this name, so I'm not able to look up any support tickets you may have submitted, or if your current app is already connected and working, or if not, what the issue might be. It seems like you're upset about a help video somewhere, instead of a help center you'd prefer to read through? If you could submit a support ticket through the app I think we'd be able to help wherever you're stuck. If you'd prefer to read through some instructions, you can follow the steps on the app during onboarding (each module you install will walk you through the install and setup steps), or read our help center articles here https://support.google.com/merchants/topic/13686797 If you'd prefer to write your own questions, you can submit a support ticket in the app, or directly here https://support.google.com/merchants/contact/shopify_3p_support_app Feel free to mention the video that caused you to write this review as well so we can take a look and see if it's outdated or condescending.
Sept. 29, 2025
Esto no funciona, lo tengo todo correcto y no me deja enlazarlo me dice: Permite el acceso a YouTube para poder usar la aplicación Google y YouTube. No tengo youtube ni voy a tener y aunque las seleccione no me deja.
Hi - it looks like after writing this review, you uninstalled and reinstalled and now have connected properly.
Sept. 25, 2025
Nothing works, no support. terrible
Using app
Over 3 years
Total reviews
1
Average rating
1.0
Sept. 24, 2025
Shopify no me deja vincular Google Merchant Center porque dice que no soy superadministrador PERO SI QUE LO SOY. Tanto en shopify, como en Google Merchant Center y en el perfil de empresa de Google ¿Qué puedo hacer?
Hola, parece que no nos enviaste ninguna solicitud de soporte antes de escribir la reseña. Enviar una solicitud a través de la app te habría dado respuesta en cuestión de días, pero enviar una reseña de 1 estrella tardará mucho más en solucionar tu problema y no puedo responderte directamente como lo haría un agente de soporte. Nuestros agentes podrían haber verificado tu acceso o incluso haberte conectado manualmente si hubiera algún problema con las validaciones automáticas. Además, parece que tu problema ya se resolvió. Por lo que sé, tus productos se están sincronizando con Google. Si sigues teniendo problemas, envía una solicitud a nuestro equipo de soporte haciendo clic en los tres puntos de la app y luego en "Obtener soporte", o haciendo clic en "Obtener soporte" en la parte inferior de la página de la app. Hi - it doesn't look like you submitted any support tickets to us before writing the review. Submitting a ticket through the app would have gotten you a response within days, but submitting a 1 star review will take a lot longer to fix your problem and I can't directly respond to you like a support agent could. Our agents could have double-checked your access or even manually connected you if there was an issue with the automatic validations. Additionally, it looks like your issue was already resolved. Your products are currently syncing to Google from what I can tell. If you're still having issues, please submit a ticket to our support team by clicking the three dots in the app and clicking Get Support, or by clicking Get Support on the bottom of the app page
Sept. 23, 2025
Hi - it would help if you had some information so I can assist. Your account is connected, your products are syncing to Google, your Google account is working properly and showing products to customers, so I have no idea what the 1 star review is for.
Sept. 19, 2025
Diese app ist eine Schande für google - auch wenn sie kostenlos ist - funktioniert hier nichts wie es soll - am besten man meidet diese app - man erhält nichts außer Kopfschmerzen - support gibt es nicht ...
Hallo, Sie haben seit der Installation der App noch keine Support-Tickets an unser Team gesendet. Wenn Sie in Ihrem Shopify-Shop auf die Google & YouTube-App klicken, finden Sie oben rechts drei Punkte und können auf „Support erhalten“ klicken. Dadurch wird ein Ticket an unsere Support-Mitarbeiter gesendet. Sie finden denselben Link auch, wenn Sie zum Ende der App scrollen. Dort finden Sie ebenfalls „Support erhalten“. Hi - you haven't submitted any support tickets to our team since you installed the app. If you click into the Google & YouTube app on your Shopify store, in the upper right there are three dots and you can click "Get Support". That submits a ticket to our support agents. You can also get the same link if you scroll to the bottom of the app and it will say Get Support there as well.