Google & YouTube

This app is terrible absolutely no customer service, and impossibly to set up.

Too bad there is no way to leave a zero star review. Don't expect to get real help when all your items go invisible. I am on my 5th month and the technical team is diligently working on my issue? Errors and ZZ and feed USD no US. Seems like they really could care less....

VERSCHRIKKELIJKE K** APP

It is corrupt trash. Look up the mass arbitrations being filed against Google. They have been overcharging merchants for years. Their agreement makes it where you can't sue them when they cheat you. If you have been using Google Ads, get your money back. Avoid falling into their trap.

Same misrepresentation issue as another user, but no clear answer as to what specific rule my specific store was failing at. I have setup everything legititmately through my country, state, and county and properly with publishers and distributors. I don't do discounts nor special offers, so nothing to misrepresent there. Shipping is stated plainly during checkout. I don't ship internationally, so that scope is small and limited to the US. No idea what Google is on about with this misrepresentation stuff. I never ended up getting any products posted after a year of trying to figure this out. I did an appeal to which they then suspended me without providing a reason that was specific to my store. No idea.

Keeps telling me to verify the tag setup. I believe its correct but not 100% sure.

It completely messes up your shipping settings in Merchant Center!

Terrible, my GMC account was suspended for "misrepresentation". I asked over and over what they meant by that, how and what did I misrepresent about the product/s? never a clear answer, or answer that I could use to fix things. So after a few months of this nonsense setting up twice over only to be suspended again, I refused to continue trying, I refused to jump through unnecessary hoops. Nope, my time is valuable and I am not wasting it on useless endeavours. I cancelled my Google ads account in response to the nonsense they wanted to put me through. There are better platforms and channels. The overall rating of 4.5 is hard to believe.

Absolutely terrible experience. Products exist in Merchant Center, but the Shopify channel randomly shows 0 products. Then thousands of products disappear without any explanation, warning, or history log. Nobody can tell you what happened or which products were removed. The AI support bot is basically useless. It acts like it is helping, but all it does is repeat the same meaningless suggestions and send you in circles.It’s day one, and I’m guessing that in the next few days I’ll get an email from Google citing "misrepresentation" and banning my GMC and Ads accounts—fucking hell.

Dreadful. Google keep declining my products, giving me warnings and suspending my account for ' sale of live animals' This is utter nonscience, I have emailed many times asking for an explanation and advice on how to correct the problems I'm experiencing but of course they fail to provide and reply or support. Ay this point I have lost all respect for google and its staff members.

I have had non-stop trouble with Google Merchant. I have a very long-running YT channel (16 years) and 5 major websites. I loaded every possible disclaimer, return policy, and anything else Google demanded. It worked fine for a while and then...poof. Gone. "Your Google Merchant account is suspended for TOS..." So I dig around, add more return policies etc in every website possible. It works for a few weeks and then...poof. 60+ hours wasted. I decided to terminate my Google Merchant account. What a waste of time. But wait...there's more. To top it off, Google now says my Google Ads account is suspended because my Google Merchant (GM) account is suspended. I jump through hoops to tell Google that I deleted my GM account. My Google Ads account is re-instated...for about 3 weeks. Then the bot says "Suspended..." So I do this absurd cycle for 6 freakin months. Google cannot/will not fix this. They won't tell me EXACTLY what is wrong with my GM account. So, in the end, I gave this a "Google is a horrible, negligent business 'partner'" rating. Endless emails to Google are responded with robot/AI responses. If there's a human behind it, it's impossible to tell. "Just look at our TOS and comply...." Lol. I've seen $20M businesses have their GM accounts suspended with the same problems. FYI - I run multiple businesses, YT channels, etc. and this was by far the worst experience. Hope it works better for you, YMMV, best of luck.

many problems to set up and sync whit your feeds, updates don't 100% online

Too slow in approving your products plus the majority of items they disapprove for missing color, gender, size, etc. Too much hassle to fix. On Shopify end everything is correct.

After getting the app connected it only added 19 items to our Google Merchant account, out of over 250. I have verified that all the items have the Google / YouTube sales channel enabled. This plugin doesn't work and show be removed from Shopify.

They provide Zero Support. you pay thousands of euros per years on ads and when it come to support related to the app, they tell you hire a develper ! so why this is ur app and u have the access ! it is like they provide google ads support that is not related to the app, dont waste your time waiting for there answer. AI answers are exactly the same.

The Google Customer Reviews integration is extremely frustrating and appears undercooked for Shopify’s current checkout architecture. The “Google Customer Reviews” opt-in block can be added to the Thank You page, but the block itself instructs merchants to install a “Google survey extension” — which does not appear to exist anywhere in the Shopify App Store or inside the Google & YouTube app. The integration also appears to struggle with Merchant Center parent/child account structures. Stores using a Merchant Center MCA with sub-accounts may find that the app connects ambiguously or fails to render the correct Customer Reviews opt-in, even where the correct sub-account has Google Customer Reviews enabled. Most concerningly, Google’s own support response was to tell us to manually install Google Customer Reviews JavaScript on Shopify’s checkout Thank You page. That is not a practical answer: Shopify’s upgraded Thank You / Order Status pages do not allow arbitrary checkout scripts, which is precisely why this app block is supposed to exist. In short: the advertised Customer Reviews integration does not appear reliable, the instructions inside the block are unclear, and support seems to provide legacy script advice that is incompatible with modern Shopify checkout.

The Google Customer Reviews integration is extremely frustrating and appears undercooked for Shopify’s current checkout architecture. The “Google Customer Reviews” opt-in block can be added to the Thank You page, but the block itself instructs merchants to install a “Google survey extension” — which does not appear to exist anywhere in the Shopify App Store or inside the Google & YouTube app. The integration also appears to struggle with Merchant Center parent/child account structures. Stores using a Merchant Center MCA with sub-accounts may find that the app connects ambiguously or fails to render the correct Customer Reviews opt-in, even where the correct sub-account has Google Customer Reviews enabled. Most concerningly, Google’s own support response was to tell us to manually install Google Customer Reviews JavaScript on Shopify’s checkout Thank You page. That is not a practical answer: Shopify’s upgraded Thank You / Order Status pages do not allow arbitrary checkout scripts, which is precisely why this app block is supposed to exist. In short: the advertised Customer Reviews integration does not appear reliable, the instructions inside the block are unclear, and support seems to provide legacy script advice that is incompatible with modern Shopify checkout.

The Google Customer Reviews integration is extremely frustrating and appears undercooked for Shopify’s current checkout architecture. The “Google Customer Reviews” opt-in block can be added to the Thank You page, but the block itself instructs merchants to install a “Google survey extension” — which does not appear to exist anywhere in the Shopify App Store or inside the Google & YouTube app. The integration also appears to struggle with Merchant Center parent/child account structures. Stores using a Merchant Center MCA with sub-accounts may find that the app connects ambiguously or fails to render the correct Customer Reviews opt-in, even where the correct sub-account has Google Customer Reviews enabled. Most concerningly, Google’s own support response was to tell us to manually install Google Customer Reviews JavaScript on Shopify’s checkout Thank You page. That is not a practical answer: Shopify’s upgraded Thank You / Order Status pages do not allow arbitrary checkout scripts, which is precisely why this app block is supposed to exist. In short: the advertised Customer Reviews integration does not appear reliable, the instructions inside the block are unclear, and support seems to provide legacy script advice that is incompatible with modern Shopify checkout.