All reviews

Rating Breakdown

  • 5
    73% (3,417 ratings)
  • 4
    9% (426 ratings)
  • 3
    3% (137 ratings)
  • 2
    2% (94 ratings)
  • 1
    13% (588 ratings)

Reviews with Text

  • 63% (2,928)
Review RSS Feed Review RSS Feed

1 / 5 Share

April 14, 2019

Since having to update the old app to this version, Two months ago, I have had nothing but trouble. My sales are down 50-60%. Having contacted both Shopify and Google support several times over the last Two months, my shopping campaign has gone from bad to worse! Over half of my products were pending, however, support have re-synced the products twice and now there are only a few still "pending". Despite that, my sales, clicks, conversions and everything else have dropped. I increased my add spend, but strangely this has had no effect on my conversions/ sales. The new "Smart" campaign is terrible, with less features that the old campaigns. You get no useful support with either Shopify or Google on how to execute it correctly. My Original Google shopping app and campaign was doing really well, this app have almost ruined my business. I am at a loss as to what to do. Maybe the only option is to drop this app and go to a Paid app, and start all over again!

Using app

About 2 months

Total reviews

4

Average rating

3.8

Developer Reply

Thanks for taking the time to share this feedback about the Google Shopping app! I'm sorry to hear that your products are pending and that you've experienced a drop in sales as a result-- I know that this is very frustrating! Products being stuck in "pending" is a current limitation coming from Google. That said, I'm going to follow up with you via email so we can dig into this further. I'd also like to gather more feedback from you about the functionality of smart campaigns. We’re always working to improve the way our apps work, and I will share this feedback with our development team. I look forward to hearing back from you! - Lauren, Shopify Support

5 / 5 Share

April 11, 2019

The app makes it simple and easy with automatic feeds to Google shopping. I’m thrilled at the conversions we are having. Integration between my google ad dashboard makes the reports very easy to understand which products are successful. The Shopify app shows which products in the dashboard that have issues to fix before they show on the Google shopping ads. I used to manually submit feeds that were so time consuming. This is painless and seamless. Highly recommend the Google shopping app.

Using app

About 1 year

Total reviews

15

Average rating

5.0

5 / 5 Share

April 10, 2019

100% worth every penny! started at $5. Now spending $30 a day. Pretty sure by the end of summer I will be in a range of $50 a day spend! Results are amazing! thanks google

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 9, 2019

Good app for business development.everyone should use this app to develop business. Google shopping is best.use it

Using app

7 months

Total reviews

4

Average rating

4.5

5 / 5 Share

April 9, 2019

I am glad to leave a review for this app because it has helped me and my store to be visible for the buying clients.

Using app

11 months

Total reviews

5

Average rating

5.0

1 / 5 Share

March 31, 2019

The sales of my store dropped 90% after installing this App. Total waste of time, i have uninstalled it and hope things improve

Using app

26 days

Total reviews

1

Average rating

1.0

Developer Reply

Hey there, thanks for sharing your feedback! We work hard to ensure that our apps meet a high standard of quality, and are always trying to improve functionality and user experience. I’d like to look into this further for you, so I’ve reached out to you via email. Hope to hear from you soon! - Lauren, Shopify Support

1 / 5 Share

March 27, 2019

DON'T USE THIS APP. We had to switch from the old app. We thought "we know what we're doing", it's easy enough to link the google ads and merchant center accounts. However, THIS APP WILL FAIL YOU! Went from 3000+ product variants down to 168 for three weeks. Then, it's like pulling teeth to get this working. If you asked me about shopify support I would have had nothing bad to say, but after dealing with this issue the phone wait time it 45min or more, and they WILL NOT let you speak with a tech. Absolutely disappointed with this entire experience. GO WITH A PAID VERSION. You can get a $7/mo app that will do the job and do it right. It's not overly complicated but manually updating the feed is a pain unless you do some automating on your end. Trust me - do not use this app. -Rick

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Hey there, Rick. Than you for providing so much detail in your review, we really appreciate getting this feedback so that we can better the app. I am sorry that you encountered so much difficulty when trying to get it to work, and that you felt our support was lacking. I have gone ahead and reached out to you via email to gather any further feedback that you may have and offer support if you would be interested in giving this app another go. -Bo, Shopify Support

1 / 5 Share

March 26, 2019

Terrible app, product feeds showing errors even though all relevant fields are filled in correct. No support that I can find & support pages just have going round in circles.

Using app

6 months

Total reviews

3

Average rating

3.3

Developer Reply

Hey, there. Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! I've also reached out to you via email to discuss your experience. I hope to hear back from you! - Jason, Shopify Support

1 / 5 Share

March 15, 2019

Products show up as pending even though they've been approved in my Merchant Account. There was an error with the initial sync which google fixed at their end. Overall, this doesn't seem to be a very slick app.

Using app

16 days

Total reviews

7

Average rating

4.4

Developer Reply

Hi, there! Thank you for your review. We're always looking for ways to improve and your feedback will help us to do so. I've followed up with you by email to discuss your experience. Look forward to speaking with you there! -Emma, Shopify Support

1 / 5 Share

March 13, 2019

all the products expired because the was constantly stuck in pending mode. i wouldnt recommend using this app.

Using app

8 months

Total reviews

9

Average rating

4.1

Developer Reply

Thank you for for taking the time to share your feedback with us after your experience with the Google Shopping app. I've reached out to you by email to see if we can help you get your products published and to make sure that your feedback is passed along to our developers. I look forward to hearing back from you! -Emma, Shopify Support

4 / 5 Share

March 12, 2019

Works great just wish I could make the Google shopping product id match my sku instead of that huge shopify id. All the people with 1 star review really need to learn how to follow instructions. And email support was quick and friendly although I did solve my own issue as to why my feed was stuck in pedning which was in the merchant center feed section I didn't have shopping actions check marked

Using app

15 days

Total reviews

4

Average rating

4.8

1 / 5 Share

March 8, 2019

Doesn't work. SHAME ON YOU SHOPIFY FOR WASTING ALL MY TIME! After 2 weeks products still pending. Started campaign that was supposed to be for 7 days only, but still "Running" after 2 weeks. Google ads shows that campaign is "enabled". Took me a few days to correct my site so that ads are all approved by Google, but STILL NO CAMPAIGN RUNNING. What a WASTE OF TIME. After MUCH WASTED MONEY and 22 months later, finally realizing that Shopify is a scam!

Using app

14 days

Total reviews

5

Average rating

2.4

Developer Reply

Hi, there. Thank you for sharing your feedback about your experience with the Google Shopping app. I'm sorry to hear that it was a negative one. I've followed up with you by email to see if there's anything we could assist with and to log your feedback for our developers. Hope to hear from you! -Emma, Shopify Support

1 / 5 Share

March 7, 2019

This app doesn't work very well. I've allowed this app to sync my products from Shopify to my Google Ads account but for some reason it only shows pending, and when I checked them on my Google Ads account, it says that they've been disapproved and it wants me to modify 600 products that I thought was going to smoothly sync into Google. So what I did was just made all my products unavailable to Google Shopping and will just resort to other ways to market my store and products.

Using app

16 days

Total reviews

2

Average rating

1.0

Developer Reply

Hi, there. Your feedback is valuable and will help us improve the platform and apps so we thank you for taking the time to share it with us. I’ve followed up with you via email in case you needed any further assistance on this. Hope to hear from you soon! -Emma, Shopify Support

5 / 5 Share

March 4, 2019

Great app. If you know how to use this. This app will create automatic google feed which you can use for google shopping. So easy and useful. Highly recommend to all. You can get more help from Google staff and its easy for them as well when you use this app to creat a feed. Somehow it still shows pending status on app but google has confirmed that all products are listed. Something they need to see why it shows pending but in fact its already been approved. Other than that all good.

Using app

6 days

Total reviews

13

Average rating

4.8

2 / 5 Share

Feb. 27, 2019

Only allowed me to create a product feed for Canada, so I manually created product feeds for every country in Merchant Center. Then the app re-submitted products that were already active, messing up all my Google Ads campaigns.

Using app

4 months

Total reviews

6

Average rating

4.5

Developer Reply

Thank you for sharing your feedback with us. This is actually expected behaviour as you can only target one country (determined by the currency in which your Shopify account is set to.) with the Google Shopping app. We’re always working to improve the way our apps work, so I’ve followed up with you via email to log your feedback for our development team. -Emma, Shopify Support

1 / 5 Share

Feb. 26, 2019

Installing this app is the worst thing one can do to his/her online shop. It is inexcusable that this app is provided by Shopify and there is a complete lack of support in dealing with all the issues created by the app. The only support I received was to be directed to Google support. If you have the "unsupported version" of this app, keep it. To save yourself frustrations and money, do not install the new one.

Using app

5 months

Total reviews

9

Average rating

4.6

Developer Reply

Hi there, thank you for providing us with feedback on Google Shopping! I'm sorry you didn't receive the level of support you needed when using this app so I have sent along an email to collect your feedback and provide further assistance on this. - JP, Shopify Support

1 / 5 Share

Feb. 21, 2019

The worst. Just use Google Merchant Center. Products stuck in pending status for months. It is useful to sync but that's about it.

Using app

About 2 months

Total reviews

3

Average rating

3.7

Developer Reply

Hi Mystic World Finds, firstly, thank you for sharing this feedback. I will also email you directly to see if I can help. This could have occurred if a few aspects are not present on your products, for example the product category or a unique product identifier such as a barcode (GTIN). You should get an email from me soon and I'll discuss this further, thank you. Niall, Shopify Support.

1 / 5 Share

Feb. 20, 2019

Well, it's not a totally useless app anyway. But it just mystery unusable sometimes somehow. And when you ask the support, they just told you "It's Google, not us". For me, I know Google didn't do anything for the issue. I can tell.

Using app

8 months

Total reviews

3

Average rating

3.7

Developer Reply

Thanks for taking the time to share you feedback about the Google Shopping app! I'm sorry to hear you've had a negative experience with the app, and I'd like to investigate this further. I’ve reached out to you via email, hope to hear from you soon! - Lauren, Shopify Support

1 / 5 Share

Feb. 20, 2019

Same as everybody else, does not work. Mostly pending products and some disproved for no good reason. Would like to see Google offer a better Free App although it looks like paying is the only option to get good application.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Hello Speech Products, first, I'd like to say thank you for sharing this feedback as it is important to us. We do look at these frustrations and try to learn from them. I will email you as well to look at this in more depth as your products should be approved and functioning as intended now. Thank you! Niall, Shopify Support.

1 / 5 Share

Feb. 18, 2019

Horrible app, no real documentation never got anything to publish correctly. Suprised shopify would release such bad app.

Using app

9 days

Total reviews

4

Average rating

3.8

Developer Reply

Hello New England Dive, firstly, thank you for sharing this feedback. We’re always looking to improve apps with feedback like this, and to improve the way our apps work with stores like yours and what we can do for merchants like you. I’ve also followed up with you with an email to log the feedback to our development team and so you have a point of contact with me too. I'd also like to link our documentation on this app here: https://help.shopify.com/en/manual/apps/apps-by-shopify/google-shopping-app This is the starting documentation and it contains several links to other relevant inforation like "Requirements for the Google Shopping app", "Setting up the Google Shopping app" etc. Hopefully that helps! Thanks! Niall, Shopify Support