In Cart Upsell
In Cart Upsell
Rating
4.9
feedback
999
chart
#597
All reviews
Rating Breakdown
Review RSS Feed
Aug. 22, 2023
Great service, always reply promptly and always complete requested edits. We use this app for all of our online stores. Thanks team!
Greetings to you Youstella, Thank you for taking the time to leave us such an awesome review. We take pride in our prompt service and we are appreciative of you noticing that. It is great that In Cart Upsell can benefit all of your online stores. Stephanie and the Customer Support Team
Aug. 16, 2023
Terrible application, it doesn't work and the customer service people always respond the same as they are in development
Hi Rs Motor, We’re very sorry you’ve had this experience, our application is undergoing maintenance and we expect to return to full functionality very soon. In the meantime, we will be providing updates on the app dashboard. We will reach out to you once our developers have resolved the issue to provide an update and a discount for the inconvenience.
Aug. 14, 2023
I've been using the "InCart Upsell" app for about 6 months now. Initially, it seemed to meet my needs, but recent issues have entirely marred my experience. For about two weeks, whenever the app's offer is displayed, my website's screen goes completely black, rendering navigation absolutely impossible for my customers. It's a real nightmare for an online store owner to witness such a bug, especially knowing the value of every single visitor. Beyond this major glitch, I'd like to highlight that the installation of the app on the theme is far from intuitive. I spent a lot of time figuring out the process, mainly because there's no tutorial provided to guide users. For a paid app, this is simply unacceptable. But the most frustrating point remains the customer service. Every time I've attempted to address the issue, I've been given the same answer: "The issue will be resolved." Two weeks later, I'm still waiting for a solution, while my customers encounter a black screen and my conversion rate plummets drastically. I'm genuinely disappointed and can't recommend this app in its current state. I hope the developer takes this feedback seriously and works swiftly to improve the user experience.
Hi Ecolife, We're so sorry that you've had this experience. The issue you are facing is specific to the Safari browser. When your cart drawer opens it displays a cart overlay screen which should disappear after the drawer is closed. That action works seamlessly for Chrome, Opera, MS Edge, and Firefox events while our offers are being displayed. Debugging an issue like this takes a good amount of time, we recommend that you reach out to your theme developer who can investigate how the cart drawer overlay reacts with Safari compared with other browsers. Regarding the installation flow, we will be implementing an entirely new process for the application which will make this much easier and more intuitive. That said, we do provide helpdocs and offer free onboarding sessions with our customer support team. Again, we’re very sorry for the experience that you’ve had and are committed to making this right. Additionally, while we do recommend that you reach out to your theme developer as the most effective next step, we will continue to investigate the issue on our side and contact you if we are able to resolve it on behalf of the the theme developer.
Aug. 10, 2023
Not typically a review guy, but the customer service for this app is incredible. I was testing a few upsell apps and I'm sticking with this one because the service is so good. Means a lot to get immediate help : )
Hello there Poplight, First off, for not being a review guy, we appreciate you taking the time to leave such a great review. It is great to hear that our customer support team could assist you with what you needed. We appreciate that In Cart Upsell & CrossSell can benefit your store needs. Stephanie & The Customer Support Team
Aug. 3, 2023
Un SAV très rapide et à l'écoute. On peut compter sur eux s'il y a un problème de réglages. L'appli a bien augmenté mes ventes
Hello mizanbrand, Thank you for taking the time to leave us such a great review. We are happy that our customer support team was able to quickly assist you and that In Cart Upsell can benefit your store. Stephanie and the Customer Support Team
July 30, 2023
I wanted to take a moment to share my positive experience with your app and express my gratitude for the excellent support provided by Lasandra. The In Cart Upsell & Cross Sell app has been a game-changer for my Shopify store, and I have seen a significant increase in sales since implementing it. The app is easy to use, and the features are customizable, allowing me to create tailored offers that resonate with my customers. The ability to show upsells, cross-sells, and time-sensitive offers within the cart drawer and on the full cart page has been a game-changer for my business. I also want to thank Lasandra for her exceptional support. She was quick to reply, thorough, and even offered to help integrate and build out the offers. Her assistance was invaluable, and I appreciate her dedication to ensuring that my experience with the app was seamless. Overall, I highly recommend the In Cart Upsell & Cross Sell app to any Shopify store owner looking to increase their sales and revenue. Thank you for providing such an excellent product and support.
Hi there Foldin, First of all, thank you for taking the time to submit this wonderful review. We are so happy that Lasandra was able to quickly assist you and help you through your desired results. It is fantastic to know that In Cart Upsell & Cross Sell is generating the sales you want for your store and that it is easy for you to use, customize, and tailor your offerings. Thank you for your support! Stephanie & the Customer Support Team
July 23, 2023
So far, so good. LaSandra was quick to answer any and all questions regarding setup on our custom theme.
Hi there NCMPRBL, Thank you for your great review. It is always good to hear that Lasandra could quickly answer all of your questions regarding setting up your custom theme. We love that In Cart Upsell and CrossSell can benefit your store. Stephanie & the Customer Support Team
July 21, 2023
We needed a very specific solution for a cart pop-up. This app works perfectly and even lets us run A/B tests on different messages/buttons. Very intuitive and easy to set up. When I needed something a bit specific Lasandra was extradinary in her speed of response and efficiency in getting it done for me. A clean "5 star" rating!!!
Hello Omius Inc. Thank you for the glowing 5-star review. We are happy that Lasandra could quickly take care of your needs! It is excellent that In Cart Upsell & CrossSell works perfectly for your store. Stephanie and the Customer Support Team
July 19, 2023
I recommend this app. It's the first time i'm using it and had some difficulties to parameter my offer. Support team was very efficient and Denis guided me to find a solution. In a couple of minutes everything is working well. App is easy to use and fast to manage (create offers etc.) I particularly appreciate many triggers so I will be able to custom offer for every product.
Hi there Venicci, Thank you so much for your glowing review. It is great to hear that Denis was able to efficiently guide you through your desired custom offers. Your store and products look great! We are happy that In Cart Upsell can boost your sales. Stephanie & the Customer Support Team
July 18, 2023
Not only did this app do exactly what we needed, support is outstanding. Lasandra deserves 12 out of 5 stars. =D
Greeting Mountain Man Nut & Fruit, Thanks so much for the 5-star review! It is fantastic that Lasandra was able to provide you outstanding support. We appreciate that In Cart Upsell is able to do exactly what you need to be successful. Stephanie and the Customer Support Team
July 18, 2023
The app does what it promises and The customer support (Denis) was very helpful and jumped on a Videocall with me to solve an issue. Thanks for the competent and quick help!
Hello BIRKENSPANNER, We appreciate your 5-star review! It is great to hear that Denis was able to assist you via Videocall. We love to offer that complimentary service to help stores get all of the perks they need to be successful. Thank you for selecting In Cart Upsell to promote your business. Stephanie and the Customer Support Team
July 17, 2023
Dennis from support helped me right away with my cart integration, very fast support, very seamless experience, helped me design the cart up sell how I like.
Greetings Imported Candy Australia, Thank you for your positive review. It is great to hear that Denis was able to help you quickly set up your cart integration. Your store looks amazing (and yummy)! We are happy that In Cart Upsell is working for your business. Stephanie and the Customer Support Team
June 14, 2023
InCart Upsell has been great to use. The customer service team respond very quickly and are very friendly. I would highly recommend this app!
Hello to our friends at Empowered Elegance Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success! Tanu & The In Cart Upsell & Cross Sell Support Team
June 12, 2023
Thanks to a customer's service that fastly explained how I can set up everything. This app satisfied my needs.
Hello to our friends at Coffee Shop Amsterdam Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that our support team has been helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success! Tanu & The In Cart Upsell & Cross Sell Support Team
June 7, 2023
I was looking for a cart upsell app that used the native theme ajax cart. This app worked perfectly. The customer service team helped implement everything I was looking for and even customized our CSS to match our store. At first the bundle promos displayed a little slow, but with a simple line of code added to our theme they display instantly. Amazing app and support. Thanks.
Hello to our friends at SNAG Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to provide you with excellent support. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store great success! Tanu & The In Cart Upsell & Cross Sell Support Team
June 5, 2023
Support is really helpful und quick. All request have been solved immediatley. I had some bugs, but they taken care of very quick and professionally.
Hello to our friends at fejn jewelry Thanks for sharing your review with the community and us. We're thrilled to learn that our support team was able to provide you with excellent support. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store a great success! Tanu & The In Cart Upsell & Cross Sell Support Team
June 2, 2023
Really happy with this app and the customer service I receive when I reach out. Especially, Lasandra was super awesome when helping me resolve an issue within 15minutes.
Hello to our friends at Dirt Locker® Official Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Lasandra was responsive and helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success! Tanu & The In Cart Upsell & Cross Sell Support Team
May 31, 2023
Useful app that is easy to get set-up. The autopilot doesn't always offer the ideal matching item but if you create the correct offers yourself then you'll be fine, customer support is very helpful and quick too.
Hello to our friends at Advanced Acoustics Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that our support team has been helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success! Tanu & The In Cart Upsell & Cross Sell Support Team
May 30, 2023
I just had the most amazing experience with the support team. Lasandra from In Cart Upsell is a Rockstar. I was unable to figure out an issue and she went above and beyond to help me, even making videos for me to follow. In a matter of no time I had exactly what I was looking to do, done for me with an explanation. Would definitely recommend this app for it's functionality and the awesome support team!!!
Hello to our friends at King's Crown Jewel Boutique Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Lasandra was responsive and helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success! Tanu & The In Cart Upsell & Cross Sell Support Team
May 29, 2023
Denis konnte uns super helfen mit sehr viel Geduld und Wissen. Absolute Empfehlung! Die App an sich ist super intuitiv und einfach zu bedienen!
Hello to our friends at Babyfreun.de Vielen Dank, dass Sie Ihre Bewertung mit der Community und uns geteilt haben. Wir freuen uns sehr, dass unser Support-Team Sie hervorragend unterstützen konnte. Wir freuen uns zu erfahren, dass Denis aufmerksam und hilfsbereit war. Wir tun unser Bestes, um jedem Händler zu helfen, und ich freue mich, dass wir für Sie ins Schwarze getroffen haben. Wir wünschen Ihnen und Ihrem Shop viel Erfolg! Tanu & The In Cart Upsell & Cross Sell Support Team