Shopify Inbox
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スマホ画面で見た時に、アイコンが大き過ぎて主張が強すぎる。アイコンによってすぐにチャットを意識するのは、望んでいる事ではないが、お客様には気軽に質問して頂けて、購入の検討をするのに繋がっていると思う。
The AI function is perfect. We hope there is more data report for it. About the incoming conversions,the respond speed or something. The available hours need a break or more customized.
THought it was great but it overlaps my shopping cart button on mobile and there's no way to adjust it. Fight and pay to get people to my site, they add my products and then can't get to them to pay?!
Thanks for flagging this, a chat widget covering the cart button on mobile is a real problem since it gets directly in the way of checkout. The widget's mobile placement options are limited, and getting it to clear the cart button usually takes a look at your theme. Our team can help reposition it at help.shopify.com/support, and we'll pass the need for better mobile placement controls along to the Inbox team.
J'aurais souhaité que les clients ne soient pas obligés de mettre une adresse mail pour envoyer le chat, mais je comprends que c'est nécessaire
I can't get the Chat bubble to disappear from my website home page. It hides the language preference icon and makes navigation difficult. I've asked for help several times and have been waiting for an answer for a week, but nothing happens. I'm really disappointed. This application is neither user-friendly nor logical.
Thanks for taking the time to share your feedback. This sounds like a bug that we would like to look into and help you fix for your shop. Please reach out to us at [email protected] and our developer team can help you with this issue. - Shopify Inbox Team
me encanta esta opción para que mis clientes puedan dejar sus consultas o comentarios de una manera más personalizada.
I use this app to communicate with my customers and its a great tool to have, especially when you're always on the go.
You cannot change the "Chat with Us" title on the app, please help with this. Also if you can add a picture circle option so that when visitors open the chat they can see who they are speaking to, it would make communication much more personal. The option to add a circle picture would be incredible and I'll change my review.
Thanks for taking the time to share your feedback. We have actually added the chat avatar feature you suggested to help make communication more personal. You can enable and manage your avatar at inbox.shopify.com under Settings > Message preferences > Avatar. After selecting "Use admin profile picture", the picture will appear in the circle in the chat as you have described. You also should be able to change the title and icon of the chat widget. From your shop's admin at admin.shopify.com, select Inbox under "Sales channels". Clicking the "Customize chat" button will take you to an editor in which you can modify the colors, icon, wording, positioning, and greeting message of the chat widget. For the text, we have preset options as well as the option to remove the text and just have an icon. Please feel free to reach out to us at [email protected] for further assistance with either of these features. Thanks! - Shopify Inbox Team
I love Shopify Inbox for our business. It's great for chatting with our customers in real time. The app shows FAQs to the customers, and we can use quick answers for the most common ones. The only improvement is to show the chat unavailable when customers are reaching out outside business hours. Today, there is no difference.
Great feature for staying connected to customers.
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