Shopify Inbox
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Shopify Inbox previously required visitors to provide their name and email address (for follow-up purposes) before sending a message; it now allows anonymous chats, though messages cannot be delivered to the customer if they leave the conversation.
Diese App. ist super, können wir jeden dazu raten Sie zu Instalieren. Herzliche Grüße aus München. Juwelier Schafranek
This is pretty good. Easy to navigate the app on your phone is great as well.
There has been one issue it comes up on the front of my iphone but there can be a long delay before the message shows in the app. This can be especially annoying if you don't catch the gist of the message from its first appearance.
Thanks for flagging this, and for the detail on the delay between the iPhone notification and the message showing in the app. That lag is worth looking into, especially when the preview doesn't show the full message. Making sure you're on the latest app version can sometimes help with sync timing. If it continues, our support team can dig into it with you at help.shopify.com/support. Thanks for taking the time to report it.
It recently had an update that made it a lot less customizable and a poorer UX experience. It converts less and doesn't have the option to collect leads. Hoping they'll revert it back ASAP!
Thanks for the detailed feedback on the recent Inbox update. Changes like this are exactly what our team needs to hear, so we've shared your notes on customization, lead capture, and conversion with them. If you'd like help getting the current setup to fit your workflow, our team at help.shopify.com/support can walk you through the options available today. We appreciate you taking the time to write this.
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