Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,087
chart
#336
All reviews
Review RSS Feed
April 7, 2024
Keeps me in touch with customers and performance wise it's very responsive.
April 6, 2024
Great free chat app that has very similar functionnalities than other app that charge you 20-30$/month
April 6, 2024
April 6, 2024
April 5, 2024
Customer service is the best I have ever experienced ANYWHERE! They are super quick maybe 5 minutes max and the chat feature helps so much when I am trying to design! They are super helpful and absolutely amaing 5 stars NO QUESTION
April 5, 2024
I meant to check bad: I am being inundated with messages from random strangers who want to, "talk about Shopify" but don't. I think they're bots and its starting to get annoying!
April 5, 2024
April 5, 2024
April 5, 2024
April 4, 2024
April 4, 2024
April 4, 2024
April 4, 2024
This is amazing... I can't believe we didn't try this sooner. We were consistently having issues with our old chat app (which was a PAID app), and I finally had enough and switched to this. I did not realize how many wonderful functions it has. I am able to see so much about the customer that I never was able to see before... what they have in their cart, their most recent order, how long they've been a customer for, what page they were on when they initiated the chat. Its extremely well integrated with Shopify so its very useful. In addition, it was super easy to set up, I was able to do it in about 15 minutes. So far I have not had any issues with this, and we are getting so many more customer chats, so I know its easier for customers to use. There's also an option to setup instant answers, so customers can find out answers to common questions, or even check on the status of their order, without having to engage with a live person. It looks like at least half of our chats are being resolved this way, which has been wonderful!
April 4, 2024
This app makes it easier to stay in touch with the customer and possibly even engage them. It is a great tool that can convert curious visitors into customers. It is good that you also receive e-mails that there are unanswered messages, so that you do not miss responding to customers
April 4, 2024