Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,087
chart
#336
All reviews
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April 3, 2024
Love, love, love this app! I just installed but the process is made super easy. And it's free!! Great app!
April 3, 2024
The app is good but we need a way to download our entire Interactions/Conversations (i.e. Chat Threads) with each customer. I just had a difficult customer. I need to present and defend my case to third parties (Bank). As things are right now with Shopify Inbox, the only way to do it is by screenshooting everything screen by screen. This is impossible, inconvenient, unmanageable if the chat thread is long. Please do something about it !
April 3, 2024
Dec. 28, 2024
Very simple to use and the ability to include contact information and a mailing address is priceless. Other sites don't allow and it completely eliminates VERY necessary abilities for returns, exchanges, sizing information, etc. I don't sell off Shopify, but I need the ability to communicate as if I was selling off Shopify. Sure wish Ebay, Etsy and Poshmark understood the value of this type of communication. Also love the ability to add pictures. Is there a way to update to add multiple photos at one time? Sure do love selling on Shopify. BEST site ever. Linda
April 3, 2024
April 19, 2024
I've been using this app since the beginning and then suddenly the chat bubble disappeared. I tried everything to fix it, I even reinstalled the app, but it didn't work. In addition to the app being rubbish (like most Shopify apps), now the same can definitely be said for Shopify support. The Get Support link just doesn't work (504 Gateway Time-out). It's sad to see the former e-commerce giant turn into a worthless platform that has clearly lost all strings. EDIT: I finally got support and the most shameless answer possible. Of course, they shifted the blame to another app with the excuse that some scripts were added on April 15th that are causing the problem. Of course, that is a plain LIE because Inbox ceased to function long before that date. Besides they don't know how to make apps and maintain them, now they have started to shamelessly LIE to users! Liars and hypocrites. As a platform they have become plain garbage and only useful to Plus users, but they make billions from us, regular users.
April 3, 2024
April 3, 2024
April 3, 2024
Ça marche super bien, aucun problème. C'est super pratique pour mon entreprise et ça rajoute de la confiance à mes prospects et clients. Par contre, maintenant je fais mon site en plusieurs langues et les questions /réponses automatiques ne sont pas traduites avec l'application de traduction, seulement l'intro de la messagerie, ce qui est un peu dommage. Ça serait bien de trouver une solution à cela rapidement.
April 2, 2024
April 2, 2024
Used the app a few years ago and wasn't happy with the customization. Those issues have since been fixed. Using it again now and pleased with the functionality.