Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,305
chart
#282
All reviews
Review RSS Feed
April 4, 2024
April 4, 2024
April 4, 2024
April 4, 2024
This is amazing... I can't believe we didn't try this sooner. We were consistently having issues with our old chat app (which was a PAID app), and I finally had enough and switched to this. I did not realize how many wonderful functions it has. I am able to see so much about the customer that I never was able to see before... what they have in their cart, their most recent order, how long they've been a customer for, what page they were on when they initiated the chat. Its extremely well integrated with Shopify so its very useful. In addition, it was super easy to set up, I was able to do it in about 15 minutes. So far I have not had any issues with this, and we are getting so many more customer chats, so I know its easier for customers to use. There's also an option to setup instant answers, so customers can find out answers to common questions, or even check on the status of their order, without having to engage with a live person. It looks like at least half of our chats are being resolved this way, which has been wonderful!
April 4, 2024
This app makes it easier to stay in touch with the customer and possibly even engage them. It is a great tool that can convert curious visitors into customers. It is good that you also receive e-mails that there are unanswered messages, so that you do not miss responding to customers
April 4, 2024
April 4, 2024
This easy to use app helps answer potential customers questions and which funnels more leads into sales. This increases revenue.
April 3, 2024
Love, love, love this app! I just installed but the process is made super easy. And it's free!! Great app!
April 3, 2024
The app is good but we need a way to download our entire Interactions/Conversations (i.e. Chat Threads) with each customer. I just had a difficult customer. I need to present and defend my case to third parties (Bank). As things are right now with Shopify Inbox, the only way to do it is by screenshooting everything screen by screen. This is impossible, inconvenient, unmanageable if the chat thread is long. Please do something about it !
April 3, 2024
Dec. 28, 2024
Very simple to use and the ability to include contact information and a mailing address is priceless. Other sites don't allow and it completely eliminates VERY necessary abilities for returns, exchanges, sizing information, etc. I don't sell off Shopify, but I need the ability to communicate as if I was selling off Shopify. Sure wish Ebay, Etsy and Poshmark understood the value of this type of communication. Also love the ability to add pictures. Is there a way to update to add multiple photos at one time? Sure do love selling on Shopify. BEST site ever. Linda
April 3, 2024